Business Digital Voice. Setting up your Hunt Group

Transcription

1 Business Digital Voice Setting up your Hunt Group

2 Don t miss a call! With a Hunt Group, a customer will be automatically transferred from line to line until someone at your business answers the phone. Alternatively, you can allow all phones to ring at the same time. Hunt Groups allow a defined group of users to handle incoming calls received by an assigned Hunt Group s phone number. My Account Administrators can choose from any of the hunt schemes, each of which rings the specified phones in a different manner. Hunt Group Example Sal s Pizza has 3 telephones Customer calls Sal s Pizza (Hunt Group).* Sal s Hunt Group telephone number is Sal wants the telephones to ring Sal then Dan then Mark. When Sal s customer dials the Hunt Group number ( ) the Hunt Group is activated. The first phone to ring is Sal s phone. If Sal doesn t pick up after 3 rings, it goes to Dan s phone. If no one on the team picks up, the caller goes to voic . Customers can also dial each member s direct TN. Example, a customer can always directly reach Dan by dialing Sal s phone rings If Sal doesn t pick up after 3 rings Transfer to Dan s phone If Dan doesn t pick up after 3 rings Transfer to Mark s phone If Mark doesn t pick up after 3 rings. Voic *Please note: You can change the Hunt Group telephone number at any time with another number on your acount. Please see the Swapping Hunt Group, Voic , and Auto Attendant Phone Numbers guide for instructions. Business Digital Voice Setting up your Hunt Group 2

3 Step : Login to the My Account Admin Portal businessdigital.verizon.com Login Haven t logged in before? See Logging into My Account Guide. Forgot your username? Call.800.Verizon ( ). Business Digital Voice Setting up your Hunt Group 3

4 Step 2: Navigate to the My Site dashboard After you login to businessdigital.verizon.com in Step you are now in your My Account portal. Follow the steps below to access the Hunt Group page. 2 Click on your site name Click My Site The My Site page will take a moment to load. Business Digital Voice Setting up your Hunt Group 4

5 Step 3: Access the Site Services tab Click Site Services from the My Site dashboard in Step 2 or select Set Up Hunt Group from the quick links below. This page will take a moment to load. Click Site Services Or click Set Up Hunt Group Business Digital Voice Setting up your Hunt Group 5

6 Welcome to your Hunt Group page When you click Site Services, the page will default to your Hunt Group page. You can always click the Hunt Group button on the left to get back to this page. See red boxes below Your Hunt Group name and telephone number display. Double click the Hunt Group Name highlighted in the blue box above or click on the Hunt Group Name and then Edit. A pop-up will appear. Business Digital Voice Setting up your Hunt Group 6

7 Choosing which numbers to include in your Hunt Group. Edit your Hunt Group information (optional). 2. Assign telephone numbers to your Hunt Group. 3. Click Save. 4. Click Settings. You can change this information. The Caller Id name will allow your internal users to know they are getting a call from the Hunt Group and not someone directly calling their line. 4 Select Settings 2 Click and drag the numbers you want in your Hunt Group from the left box to the right box. If you select to have your phones ring in a specific sequence, the order the numbers appear in the right box will be the order in which the phones ring. Click Save 3 Business Digital Voice Setting up your Hunt Group 7

8 How do you want your phones to ring? Hunt Group options: Make some/all phones ring at the same time (page 9) Rings all of the users in the group; the first user to pick up the ringing phone is connected. Distribute calls evenly among phones (page 0) The person who has been idle the longest receives the next call. Have phones ring in a circular sequence (page ) The next person in the Hunt sequence receives the next incoming call. Have phones ring in a selected order (page 2) The call is routed from phone to phone in a predetermined sequence until the call is answered. Weighted Distribution among calls (page 3) Sally gets 75% of calls, while John gets 25% of incoming calls. Business Digital Voice Setting up your Hunt Group 8

9 Ring at the same time Rings all of the users in the group at the same time. The first user to pick up the ringing phone is connected. Select All at the same time 2 3 Optional: You can forward the call to another line or a cell phone if the call is not answered in X number of rings. To send to a voic box: Click Internal Select an internal number from the dropdown Click Send to voic In the event of a site power outage, automatically forward calls to another business line, cell phone, or business location. Click Save 4 Business Digital Voice Setting up your Hunt Group 9

10 Ring one at a time: Distribute calls evenly As a call is completed, the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle the longest. Select One at a time 3 2 Select Distribute calls evenly among phones from the drop down Select Distribute calls evenly among phones from the drop down 4 5 Optional: You can forward the call to another line or a cell phone if not answered in X number of rings. To send to a voic box: Click Internal Select an internal number from the dropdown Click Send to voic In the event of a site power outage, automatically forward calls to another business line, cell phone, or business location. Click Save 6 Business Digital Voice Setting up your Hunt Group 0

11 Ring at one at a time: Circular sequence Sends calls in a predetermined order set on page 8. The call is sent to the first available person on the list, beginning where the last call left off. Select One at a time 2 Select Ring in a circular sequence 4 Select how many rings the first device 3 should ring before the call moves to the next number Optional: You can forward the call to another line or a cell phone if not answered in X number of rings. To send to a voic box: Click Internal Select an internal number from the dropdown Click Send to voic 5 In the event of a site power outage, automatically forward calls to another business line, cell phone, or business location. Click Save 6 Business Digital Voice Setting up your Hunt Group

12 Ring at one at a time: Ring in the order of the selected number Sends calls in a predetermined order set on page 8. 4 Select One at a time 2 Select Ring in the order of the Selected Number Select how many rings the first device 3 should ring before the call moves to the next number Optional: You can forward the call to another line or a cell phone if not answered in X number of rings. To send to a voic box: Click Internal Select an internal number from the dropdown Click Send to voic 5 In the event of a site power outage, automatically forward calls to another business line, cell phone, or business location. Click Save 6 Business Digital Voice Setting up your Hunt Group 2

13 Ring at one at a time: Weighted distribution Enables calls to be distributed to agents according to a pre-defined weighting. Each agent is assigned a weight corresponding to the percentage of incoming calls they should receive. 5 Select One at a time Select Weighted Distribution of 2 calls among phones 4 3 Select Set Weighted Percentages Select how many rings the first device should ring before the call moves to the next number Optional: You can forward the call to another line or a cell phone if not answered in X number of rings. To send to a voic box: Click Internal Select an internal number from the dropdown Click Send to voic 6 In the event of a site power outage, automatically forward calls to another business line, cell phone, or business location. Click Save Verizon. All Rights Reserved. Business Digital Voice Setting up your Hunt Group 3