END USER TRAINING. Cisco IP 8945 & 9951 Model Phones Presented By DataVox. Goose Creek ISD 8/15/2014
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1 END USER TRAINING Cisco IP 8945 & 9951 Model Phones Presented By DataVox Goose Creek ISD 1 8/15/2014
2 Introduction To The Phone Phone Layout Phone Settings Volume Adjustments Video Accessibility Directories Basic Call Handling Training Agenda Dialing Procedures Call History Placing, Answering, Ending Call Call-In-Progress Handling Mute, Hold, Transferring, Multiple Calls Advanced Call Handling Park, Forwarding, Conference Voic Setting Up Accessing Unified Communications 2
3 Introduction to the Phone 3
4 Phone Layout Video Camera LCD Display Indicator Light Handset Soft Keys Line Keys Directional Pad Phone Features Call Options Audio/Visual Options Dial Pad Redial Cisco 8945 Phone 4
5 Phone Layout Video Camera LCD Display Indicator Light Handset Soft Keys Line Keys Directional Pad Phone Features Audio Options Dial Pad Call Options Cisco 9951 Phone 5
6 Phone Settings Press the settings key Using the directional pad, press the down arrow to move to Preferences Press the center key of the directional pad to select Preferences Within the Preferences menu, use the directional pad and center key to select a setting and make changes Users can change settings for ringtone, wallpaper, screen brightness, etc. 6
7 Volume Adjustments To adjust ringer volume, toggle volume rocker when phone is not in use To adjust volume of handset, speakerphone and headsets, toggle volume rocker when phone is in use Press + to increase volume, - to decrease volume Once the desired volume is found, stop adjusting and the setting is saved automatically 7
8 Video Accessibility *Video may not be available in all departments Video Camera Two ways to quickly enable or disable video camera feature Use slider on top of video camera to open and close shutter During a call, press the video key to toggle video camera use on and off Video Key Cisco 8945 Phone 8
9 Video Accessibility *Video may not be available in all departments Video Camera To quickly change the availability of the video camera during a call, use the shutter dial on the camera Located around the lens, the dial can be turned to the left or right to open or close the shutter; this changes video access Other video options are available using the soft keys during a call Cisco 9951 Phone 9
10 Directories Press the directory key to access the corporate phone directory and search for available contacts within the system Once the directory is accessed, the user can enter in the first and/or last name of a contact to find a corresponding extension Users can place calls within the directory The user can also search an available extension to find out the user to which the extension belongs 10
11 Basic Call Handing 11
12 Dialing Procedures To call within the company system, place a call by dialing any available extension Example: To call outside the company system, place a call by dialing the designated Out digit (9), then the phone number. Example:
13 Dialing Procedures To call long distance, place a call by first dialing the designated Out digit (9), then the number 1, followed by the phone number Example: For emergencies, dial
14 Call History Users can place calls by accessing the the Call History menu of the phone Call History will provide a complete list of previously dialed numbers and missed calls To access the menu, press the settings key, then select Call History from the list of options Users can quickly access the "Call History" menu by pressing the down arrow on the directional pad 14
15 Placing a Call To place a call, lift the handset or press the headset or speakerphone keys, then dial an extension or phone number This can be done in reverse order; dial an extension or phone number, then choose to lift the handset or press either the headset or speakerphone keys to place a call Press the redial key on the 8945 phone or the Redial soft key on the 9951 phone to have the phone connect to the last dialed extension or phone number 15
16 Answering a Call When the phone is ringing, lift the handset or press either the headset or speakerphone keys to answer Some third-party headsets may have an onboard button used to answer calls Press the Divert soft key to send incoming call to the next call point The next call point may be another phone or voic 16
17 Ending a Call Depending on the call method being used, hang up the handset or press either the headset or speakerphone keys to end a call The user can also press the End Call soft key that appears on the LCD display during a call Some third-party headsets may have an onboard button used to end calls 17
18 Call-In-Progress Handling 18
19 Muting a Call Muting a call involves preventing the mic on the phone from picking up any sound The user can still hear sound from the other party, but the other party can not hear the user To mute a call, press the mute key To resume all sound functionality, press the mute key once more Mute key lights red when call is muted 19
20 Placing a Call on Hold To place a call on hold, press the hold key Placing a call on hold suspends communication between parties while maintaining an active connection To resume a call, use the directional pad to highlight a call and then press the Resume soft key that will appear on the screen 20
21 Transferring a Call To transfer an active call, press the transfer key, enter the extension for the other party, then press the transfer key once more; this is a blind transfer To perform a consult transfer, wait for the other party to answer after dialing their extension, inform that a call needs to be transferred to them, then press the transfer key When pressing the transfer key, the original call is placed on hold until the transfer is complete or cancelled 21
22 Transferring a Call If the other party is unavailable, end the call and then press the Resume soft key to return to the original call Inform the caller that the other party is unavailable to receive the transfer Ask if they would like to be transferred to the other party s voic To transfer the caller to another party s voic , press the transfer key, followed by *, the other party s extension and then the transfer key once more 22
23 Receiving Multiple Calls To answer an incoming call when on an active call, use the directional pad to highlight the new call, then press the Answer soft key When the new call is answered, the original call is automatically placed on hold Switch between active calls using the line keys or using the directional pad to highlight a call and then pressing the Resume soft key Press the Divert soft key when receiving a new call to send the call to the next call point 23
24 Advanced Call Handling 24
25 Parking a Call Parking a call allows the user to move to a different phone unit and continue an active call During a call, press the Park soft key and look for a 5 digit extension to appear on the LCD display Within 2 minutes, move to any other internal Cisco phone Pick up the handset or press either the headset or speakerphone keys and then dial the 5 digit park extension number to resume your call 25
26 Forwarding Calls To forward calls to another internal phone or to an external phone, press the Forward All soft key followed by the new extension or phone number For external phones, dial the Out digit (9) before entering the number for the new phone To cancel call forwarding, press the Forward Off soft key on the original phone To forward calls to voic , press the Forward All soft key followed by the voic key 26
27 Conference Calls To start a conference call, begin by contacting a second party During the call, press the conference key and then dial the extension or phone number for the next party. The second party is placed on hold When the new party answers, announce the conference call, then press the conference key once more to bring all parties together Repeat the steps to add more parties Conference calls can have up to 8 parties 27
28 Conference Calls Conference call participators can press the View Details soft key on the 8945 phone or the Show Detail soft key on the 9951 phone to see list of parties The initiator of the conference call will have an * next to his or her name; only the initiator can add and remove parties The initiator can use the directional pad to highlight a party s name and remove someone from the call by pressing the Remove soft key 28
29 Conference Calls Tips Wait for a new party to answer before adding them to the conference call to avoid conferencing in their voic Outside parties may be added to a conference call, make sure to remember dialing procedures Parties are able to talk to each other when on hold due to the initiator adding more parties Once the initiator disconnects from the call, no more parties can be added or removed; all remaining parties are still active on the call 29
30 Voic 30
31 Setting Up Voic To set up the voic , begin by pressing the voic key and then follow the voice prompts The user will be asked to enter the default pin (12345) followed by the # key Next, the user will record their name and then choose to use the default greeting or record a new greeting Finally, the user will set a new permanent pin 31
32 Accessing Voic To access voic , press the voic key, enter your voic pin and then follow the voice prompts The user will be able to listen to, save and delete voic s If the user is not at their own phone unit, they can use any internal phone to access voic by pressing the voic key, *, then the extension number For external phones, dial , then press *, enter an extension number, then follow the voice prompts 32
33 Unified Messaging Unified messaging allows a user to manage voic s in same application as s Voic s Voic s appear in the inbox with the subject line Cisco Unified Messaging and followed by the caller ID The voic audio will be an attached.wav file Accessing voic s through will turn off indicator light on phone 33 8/1/2014
34 Unified Messaging Users can organize voic messages just like s Voic s Folders can be created within an client to allow voic s to be filed Users who can access account on mobile devices will have access to voic messages as well Devices being used to access visual voic messages need to have speakers for the audio 34 8/1/2014
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