UCx and CS1000 Feature Comparison Guide for Nortel IP phones
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1 UCx and CS1000 Feature Comparison Guide for Nortel IP phones Date: 22 November 2016 System: UCx Release: 5.0 Phone models: Nortel IP Phones i20xx Series, 11xx Series and 12xx Series
2 Page 2 of 11 Table of Contents 1. Introduction Features Comparison Making a Call While on a Call Incoming Calls Calls with Multiple Parties Additional Features available on the UCx Services Key... 7 Features available from Services key listed in order of appearance Voic Accessing Voic Direct Dial to Voic User Extension Portal... 11
3 Page 3 of Introduction This Feature Guide provides a comparison of the feature usage for i20xx/11xx/12xx series VoIP telephone sets when connected to the UCx Server versus the CS1000. Depending on the model of phone you have, different keys may be offered for different features. Nevertheless, there are some basic set of controls and buttons that will be available across all models. The figure below shows the button layout of the 1140E IP phone as a reference. Refer to the respective Nortel IP phone user guide for the button layout of your phone.
4 Page 4 of Features Comparison 2.1 Making a Call Feature UCx CS1000 Using Off-hook dialing Lift handset Same Using On-hook dialing Press DN key Same Using handsfree dialing Press Handsfree key Same Using System Directory Press Directory key Press Directory key and select Corporate Directory Using Personal Directory Not available Using Call History Press Outbox key Press Directory key and select Callers List Using Autodial Not available Using Last Number Redial Press Redial softkey Same Using Hotline Configured by administrator, lift handset or press DN/Handsfree key to automatically dial the configured number Press Hotline softkey to automatically dial the configured number Using Intercom (Voice Call) Dial *80 + DN Press Intercom key + intercom group code Using Paging Dial Page Group DN Dial Page Trunk Access Code Using Ring Again Press RngAgn softkey Same Using Speed Call Dial *75 Press Speed Call Controller soft key Using System Speed Call Dial *0 Press System Speed Call soft key 2.2 While on a Call Feature UCx CS1000 On Hold Press Hold key Same On Hold Reminder Yes Yes (Time period configurable by administrator) Transfer Press Transfer softkey + DN + Transfer softkey Same Transfer (Blind) Dial ## + DN Not available Transfer to Voic Box Dial ## + #* + DN Not available Transfer Reminder Recall Not available Attendant Recall Transfer to "0" Press Attendant Recall key Call Park Press Park softkey Press Park softkey twice or Park+DN+Park Call Park Recall Yes Yes
5 Page 5 of 11 Feature UCx CS1000 Call Park Retrieval Dial DN announced when the call was parked Press Park softkey + DN or dial *86 to retrieve the oldest parked call Recording Calling Party Not available Number Display Name/Number for For telephones with only a single line display, Not available active call you can press the Info softkey to toggle between the Name and Number. Display Name/Number for Name/number displayed automatically. Press Display key incoming call while on an active call Call Trace Dial *69 Press Call Trace key 2.3 Incoming Calls Feature UCx CS1000 Auto Answer When Internal Auto Answer is set to Intercom, Press Automatic Answerback key all calls from internal extensions will behave as intercom calls (i.e. auto-answered). All external calls or calls under certain circumstances (e.g. Blind Transfer and Follow Me) will behave as a normal call. Internal auto answer is configured by the UCx administrator. Call Pickup Dial ** + DN Press Pickup key + DN Group Pickup Dial *8 Press Group Pickup softkey Call Waiting Dial *70 to activate and *71 to deactivate Configured by administrator Call Forward All 1 Press Forward softkey + DN + Forward softkey Same Call Forward Busy 1 Dial *90 + DN to activate and *91 to deactivate Not available Call Forward Unavailable 1 Dial *52 + DN to activate and *53 to deactivate Not available Internal Call Forward Not available Remote Call Forward Dial DISA number + PIN code + *720 + DN to activate. Dial DISA number + PIN code + *73 + DN to Dial DISA number + Remote Call Forward Activate FFC + Station Control Password + DN + # deactivate. OR Configure via User Extension Portal (See section 5. User Extension Portal) Make Set Busy Press MSB key Same 1: Dial *74 to deactivate all types of call forwarding
6 Page 6 of Calls with Multiple Parties Feature UCx CS1000 Call Join Press Conference softkey + Join softkey + DN key Press Conference softkey + DN key + Conference softkey Conference Press Conference softkey + Dial the DN + Conference softkey Same Conferee Selectable Display Group Call Not available Not available 2.5 Additional Features available on the UCx Feature UCx Description Blacklist Dial *30 Add a number to the blacklist. Blacklisted numbers are screened and blocked from all incoming routes. (Internal DNs cannot be blacklisted.) Blacklist Cancel Dial *31 Remove a number from the blacklist. Blacklist Last Caller Dial *32 Add the number from the last caller to the blacklist. Call Recording toggle Dial *1# Toggle start and stop recording. (On Demand Recording must be enabled for the DN by the administrator.) Follow Me toggle Dial *21 Toggle the Follow Me feature on and off. Intercom Allow Dial *54 or *54XXX Allow all intercom calls to the phone OR allow intercom calls from a specific DN (XXX). Intercom Disallow Dial *55 or *55XXX Disallow all intercom calls to the phone OR disallow intercom calls from a specific DN (XXX). Speak your Extension Dial *65 Play a message saying your current extension/dn number. Speak Time Dial *60 Play a message saying the current system time. Stamp Log Dial 9*9 Create a time stamp log entry for troubleshooting purposes. Wake Up Call Dial *68 Schedule a reminder or wake-up call.
7 Page 7 of Services Key To invoke a feature using the Services key, perform the following steps: 1. While the phone is idle, press the Services key 2. Use the down arrow key to locate the desired feature 3. Press the Invoke soft key Features available from Services key listed in order of appearance Features that can only be invoked via the Services key are highlighted in bold. Feature Feature access code Description Stamp log 9*9 Creates a time stamp log entry for troubleshooting purposes. Speed dial *0 Dials the number stored in the System Speed Dial list. Voice call (Intercom) *80 + DN Uses the speaker of another phone set as an intercom. Group pickup *8 Answers a call alerting at another DN that belongs to the same group. Directed pickup ** + DN Answers a call alerting at another DN. Call timer Do not disturb Do not disturb cancel *78 or *76 (toggle) *79 or *76 (toggle) Shows the duration of the current or the most recent call. Activates Make-Set-Busy feature. Deactivates Make-Set-Busy feature. Call forward *72 + DN Activates Call Forward all calls. Call forward cancel *73 Deactivates Call Forward all calls. Forward to voic Activates Call Forward all calls to Voic . CID blocking CID blocking cancel Hotdesking Hotdesking cancel Blocks the Caller Name and ID for the next outbound call. (Once any outbound call is made, the feature is automatically deactivated. This feature has no effect on internal calls.) Cancel Caller ID blocking. Temporarily assigns a DN to the phone that normally uses another DN. (Similar to Virtual Office) Cancels the Hotdesking feature and returns the phone back to its normal DN.
8 Page 8 of 11 Feature Static Time/Date Static Time/Date cancel Agent Login / Logout Agent Not Ready / Ready External autodial Internal autodial Configure feature Language - English Language - French Language - Spanish Language - default Time zone offset Ring type Contrast Ring volume Page general Page zone 1 Page zone 2 Page zone 3 Feature access code *45 + Queue DN *46 + Queue DN Description For phones with no dedicated date and time area, this feature is invoked to always show the time and date on the screen. The Static Time and Date feature keeps the Time and Date on the display of the phone even when there are missed calls or new messages on the phone. Cancel Static Time and Date feature. Toggles queue member Login and Logout. Toggles queue member Not Ready / Ready state. Configures an autodial key for an external telephone number. Configures an autodial key for an internal DN. Configures any programmable key on the phone to invoke a supported feature. Configures the language of voice prompts used for services such as voic , conferencing etc. By default, the system time of the UC X Server is displayed. If a phone is installed in a different time zone, the UC X system time must be adjusted in order to display the correct time for the phone. This feature allows the user to select the time zone offset to be used for the date and time displayed on the phone. Configures the ring type used for the phone. Selects the display contrast used by the phone. Selects the ring volume used by the phone. Initiates paging to the default page group the digit 1. the digit 2. the digit 3.
9 Page 9 of 11 Feature Page zone 4 Page zone 5 Page zone 6 Redial Feature access code Description the digit 4. the digit 5. the digit 6. Dials the last dialed number Voic *97 Accesses the voic box. Voic number Displays the voic DN number. Leave Message #* + DN Directly dials the voic box of a DN without ringing the phone to leave a message. Call log Directory Shows the call history. (This feature is not supported on phones with single line display screens and do not have soft keys.) Accesses the corporate directory. Time announcement *60 Announces the current system time. Button inquiry Test sets To check what is programmed on a button on the set To test the functioning of a button on the set
10 Page 10 of Voic 4.1 Accessing Voic If your UC X administrator has configured a mailbox for your DN, your phone will indicate with a red lamp that you have message(s) waiting. For more details, refer to the UCx Voic User Guide. To access your voic box: 1. Press the Inbox key Or you can: 1. Dial *97 To access your mailbox from a different phone: 1. Dial *98 2. Followed by your DN number 4.2 Direct Dial to Voic You can dial directly to a DN s voic box without ringing the phone set: 1. Dial #* 2. Followed by the DN number
11 Page 11 of User Extension Portal Each DN created with a voic box has access to a user extension portal where the end user can access their own voic box, call recordings and other features enabled for the DN. For more details, refer to the User Manual for UCx User Extension Portal. Accessing the User Extension Portal Access the user portal by entering the following URL in a web browser: For example, if your UC X Server IP address is , access the user portal as follows: Log-in using your DN number and your voic password.
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