Cisco Extended Care 1.0 User Guide for Patient

Transcription

1 Cisco Extended Care 1.0 User Guide for Patient Version 1.0 November 19, 2013 Cisco Systems, Inc. Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at Text Part Number:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental Cisco Systems, Inc. All rights reserved.

3 CONTENTS CHAPTER 1 Introducing Cisco Extended Care 1-1 About This User Guide 1-2 An Overview of Cisco Extended Care 1-2 Not Intended for Use In Emergency or for Patient Monitoring 1-2 A Sample Workflow 1-2 The Patient Begins the Appointment 1-2 The Provider Joins In 1-3 The Consultation Begins 1-4 The Appointment Ends 1-4 CHAPTER 2 The Patient Workflow 2-1 Schedule an Appointment 2-2 Logging in to Cisco Extended Care 2-2 Tasks Always Done in an Appointment 2-3 Starting a Scheduled Appointment 2-3 Starting an Unscheduled Appointment 2-7 Tasks Done Outside of an Appointment 2-8 View Scheduled Appointments (Calendar Quick Link) 2-10 Read Messages (Messages Quick Link) 2-10 Watch Education Videos (Education Quick Link) 2-10 View and Save Historic Wellness Readings (Readings Quick Link) 2-11 View and Save Questionnaires (Questionnaires Quick Link) 2-12 View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link) 2-13 Basic System Tasks 2-13 Changing Your Password 2-13 Logging Out of Cisco Extended Care 2-14 Forgot Your Password 2-14 APPENDIX A Software Compatibility and Troubleshooting A-1 Browser Compatibility A-1 Troubleshooting A-2 Cisco Extended Care page displaying blank due to mixed content browser setting A-2 Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode A-3 1

4 Contents The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call A-3 Cisco Extended Care works with Safari browser on an ipad, Mac only when all cookies are allowed A-3 Cisco Jabber for ipad has problem joining the appointment call A-4 Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call A-4 Contact Support A-4 APPENDIX B Video Endpoints B-1 G LOSSARY 2

5 CHAPTER 1 Introducing Cisco Extended Care Revised: November 19, 2013, This introduction explains the audience, purpose, and scope of this user guide. It provides an overview of Cisco Extended Care and describes the sample workflow. These topics are included in this chapter: About This User Guide An Overview of Cisco Extended Care Important Safety Information A Sample Workflow The Patient Begins the Appointment The Provider Joins In The Consultation Begins The Appointment Ends 1-1

6 About This User Guide Chapter 1 Introducing Cisco Extended Care About This User Guide This User Guide is for users of Cisco Extended Care. It assumes that these users have some experience with personal computers. For convenience, elementary computer terminology is included in the Glossary. This guide describes Cisco Extended Care, and explains how users interact with the software, which is described in A Sample Workflow on page 1-2. The Appendix-A has a list of browsers and their level of support in Cisco Extended Care and also describes how to perform troubleshooting steps for issues and errors that may occur when using Cisco Extended Care. An Overview of Cisco Extended Care Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient engagement and care team interactions at any time and from anywhere. The solution provides: Enhanced and efficient care coordination Secure messaging Appointment calendar and scheduling Ability to access questionnaires Real time video collaboration Anywhere access to care team consults Personalized content sharing Video platform to drive health and wellness awareness and education Open APIs to enable third party applications and environments Not Intended for Use In Emergency or for Patient Monitoring Cisco Extended Care is not intended for use in emergency situations. In the event of an emergency, call 911 or your local emergency response system. Cisco Extended Care is not for use in situations involving real-time patient monitoring or alarming. A Sample Workflow This section provides a sample screen sequence of a typical telemedicine appointment. All of these functions are described in detail later in this guide. The Patient Begins the Appointment Think of this section as an executive summary. You aren t expected to try to read the details of the screens shown in these illustrations. You will see full-sized versions of all of these screens in the next chapter. 1-2

7 Chapter 1 Introducing Cisco Extended Care A Sample Workflow Step 1 The Patient logs into Cisco Extended Care using username and password. 1 Step 2 Step 3 The Patient has secure access to Messages, Calendar, Education, Readings, and Questionnaires quick links. The Patient can start either scheduled or an unscheduled appointment that alerts the Provider that this consultation can begin. This appointment appears on the Provider s Ready Appointments list. 2 3 The Provider Joins In Step 4 Step 5 The Provider comes into the Provider station, logs in, and sees a list of all of the ready appointments. The Provider clicks the appointment he or she wants to join. The appropriate appointment screen displays

8 A Sample Workflow Chapter 1 Introducing Cisco Extended Care The Consultation Begins Step 6 The Provider conducts the appointment. Step 7 The Appointment Ends The Provider evaluates the historic wellness readings and questionnaires while communicating with the patient. 6 7 Step 8 Step 9 Step 10 The Provider exits the appointment. The Provider does any necessary post-appointment work, such as saving or printing the patient information. The Patient ends the appointment

9 CHAPTER 2 The Patient Workflow Revised: November 19, 2013, This chapter describes the tasks that the patient can perform when accessing Cisco Extended Care. The patient logs in and reads messages, updates historic wellness readings, and watches educational videos. The patient can start a scheduled or an unscheduled appointment to join in a video conference with the Provider. When the Patient and Provider are ready for the appointment to begin, both join the conference. During the appointment, the patient shares historic wellness readings and questionnaires with the Provider. Note Historic wellness readings are readings from a wellness device that are either manually entered by the patient or retrieved from external sources, such as a PHR. This chapter covers the following tasks: Schedule an Appointment Logging in to Cisco Extended Care Tasks Always Done in an Appointment Starting a Scheduled Appointment Starting an Unscheduled Appointment Tasks Done Outside of an Appointment View Scheduled Appointments (Calendar Quick Link) Read Messages (Messages Quick Link) Watch Educational Videos (Education Quick Link) View and Save Historic Wellness Readings (Readings Quick Link) View and Save Questionnaires (Questionnaires Quick Link) View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link) Basic System Tasks Changing your Password Logging out of Cisco Extended Care Forgot your Password 2-1

10 Schedule an Appointment Chapter 2 The Patient Workflow Schedule an Appointment First time users will need to complete the registration process in the hospital or with the healthcare provider. After a patient is registered, appointments can be scheduled by calling the hospital or healthcare provider and requesting the front office personnel to schedule an appointment. Logging in to Cisco Extended Care Typically you will begin your session by accessing Cisco Extended Care from your browser. Open a browser window and enter When you see the Cisco Extended Care login screen (see Figure 2-1), enter your user name and password. Click Login. Once logged in, the home page screen appears (See Figure 2-5). Note Refer to Appendix A, Software Compatibility and Troubleshooting for a list of browsers and their level of support in Cisco Extended Care and also describes how to perform troubleshooting steps for issues and errors that may occur when using Cisco Extended Care. Note If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting needs to be changed to allow content display. Refer to Appendix A, Cisco Extended Care page displaying blank due to mixed content browser setting for instructions to change the browser setting. Note If you are using any version of Internet Explorer browser in compatibility mode, the browser s compatibility setting needs to be turned off. Refer to Appendix A, Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode for instruction to change the browser compatibility setting. Note If you are using Safari browser on an ipad or Mac, the Cisco Extended Care will work only when you allow all cookies. Refer to Appendix A, Cisco Extended Care works with Safari browser on an ipad, Mac only when all cookies are allowed for instructions to allow all cookies. 2-2

11 Chapter 2 The Patient Workflow Tasks Always Done in an Appointment Figure 2-1 Logging in to Cisco Extended Care Tasks Always Done in an Appointment This section describes tasks always done in appointments. Starting a Scheduled Appointment Warning Cisco Extended Care is not intended for emergency use or real-time patient monitoring. Login to Cisco Extended Care (See Logging in to Cisco Extended Care on page 2-2). Before you start the scheduled appointment, make sure the historic wellness readings are updated and you have read the messages (See View and Save Historic Wellness Readings (Readings Quick Link) on page 2-11 and Read Messages (Messages Quick Link) on page 2-10). To start a scheduled appointment, do the following: Step 1 Scheduled appointment can be started from the Calendar quick link screen (see Figure 2-2). Appointments screen is also available in the Home quick link. Step 2 Click Start from the scheduled appointment. Note If you are using Cisco Jabber for ipad, make sure you log in into the Jabber before starting/joining the appointment (See Appendix A, Cisco Jabber for ipad has problem joining the appointment call ). Note The Start button is shown for the appointments that are scheduled within the configured time duration of the current time. The time duration is configured at the time of your installation. 2-3

12 Tasks Always Done in an Appointment Chapter 2 The Patient Workflow Figure 2-2 The Scheduled Appointment Step 3 Step 4 Step 5 Step 6 If the questionnaire option is present on the screen, answer (or skip) the questionnaire. Click Save and Proceed if you answer or click Skip if you do not answer the questionnaire. The appointment gets displayed on the Ready Appointments window of the scheduled Provider. Your conferencing system rings 1 when Provider has joined the conference. Click the Answer icon or button on the video conference unit to interact with the Provider. You will see the Provider in the video display. Once you are in an appointment, you will see the Cisco Extended Care Appointment window as shown in Figure 2-3. Note The buttons, screens, and the links in the appointment window vary depending on the optional features configured for your installation. Appointment window includes the following: a. Status Screen this screen displays: 1. the appointment status Waiting or Connected. 2. try again link if the Desktop Video call has got disconnected. b. Participants Screen this screen displays Patient and Provider details. Also displays the Consult information if it s a Consult call. c. Chat Screen this screen displays real time chat used to send text messages to either one-to-one or to all the participants. d. Consultation Questionnaires Screen this screen allows you to fill out questionnaire and also displays all the questionnaires answered inside the appointment. Click Questionnaire to view the results in the pop-up screen. Click Done to close the questionnaire pop-up screen. e. Readings Screen this screen has all the capabilities of the Readings quick link screen inside the appointment (See Figure 2-8Readings Quick Link Screen on page 2-12). 1. When using Cisco Desktop Video (Jabber SDK), there will be no ring. The video will start automatically as soon as the provider joins the conference. 2-4

13 Chapter 2 The Patient Workflow Tasks Always Done in an Appointment f. Telepresence Video Screen this screen (upper right corner) displays video if the endpoint is Desktop Video. Note The Chat feature allows you to confer with the Provider using text messages. You can also use the chat feature to clarify communication, if there is a language difference. 2-5

14 Tasks Always Done in an Appointment Chapter 2 The Patient Workflow Figure 2-3 The Patient s Appointment Screen Step 7 Step 8 In the appointment, the Provider will view your historic wellness readings, questionnaires and will conduct the appointment. Click End to end the appointment. 2-6

15 Chapter 2 The Patient Workflow Tasks Always Done in an Appointment Note When using Cisco Jabber for ipad, End will just end the appointment but not the video call. Use the Jabber controls to end the video call. Note If you are in a consult call where there are more than one Provider in an appointment, the call will get terminated only when all the participants end the consult call (See Appendix A, The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call ). Starting an Unscheduled Appointment Warning Cisco Extended Care is not intended for emergency use or real-time patient monitoring. To start an unscheduled appointment, do the following: Step 1 Log in to Cisco Extended Care (See Logging in to Cisco Extended Care on page 2-2). Step 2 Step 3 Step 4 Step 5 Unscheduled appointment can be started from the Quick Connect screen (see Figure 2-4). Quick Connect screen is available in the home page and in all the quick link pages. Click the Fill out questionnaire link to answer the questionnaire. This link does not appear if the questionnaire is not configured for your installation. Optionally type the Reason for consultation and click Get in Touch 2 from the Quick Connect (See Figure 2-4). The warning pop-up message will be displayed as shown in the figure below. Click Yes if you are sure to continue. Step 6 Clicking Get in Touch lets the Provider know that you are ready and causes this appointment to display on the Ready Appointments window of the Provider. The historic wellness readings and questionnaires are shared automatically with the Provider. 2. An error message will be displayed if there is no Provider scheduled at the time of the Quick Connect call. 2-7

16 Tasks Done Outside of an Appointment Chapter 2 The Patient Workflow Figure 2-4 The Unscheduled Appointment Fill out questionnaire Step 7 Step 8 Step 9 Step 10 Your conferencing system rings 3 when Provider has joined the conference. Click the Answer icon or button on the video conference to interact with the Provider. You will see the Provider in the video display. Refer Once you are in an appointment, you will see the Cisco Extended Care Appointment window as shown in Figure 2-3. section on page 4. In the appointment, the Provider will view your historic wellness readings and questionnaires. The Provider will also conduct the appointment and discuss post-appointment instructions. Click End to end the appointment. Note When using Cisco Jabber for ipad, End will just end the appointment but not the video call. Use the Jabber controls to end the video call. Note If you are in a consult call where there are more than one Provider in an appointment, the call will get terminated only when all the participants end the consult call (See Appendix A, The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call ). Tasks Done Outside of an Appointment This section describes tasks that are done outside of an appointment. Once you login, the patient home page screen has quick links to Calendar, Messages, Education, Readings, Questionnaires, Healthy Living (see Figure 2-5). The home page also includes the following: 1. A Quick Connect screen to start an unscheduled appointment. To start an unscheduled appointment refer to Starting an Unscheduled Appointment on page Six most recent messages. To view all messages click See all messages or Messages quick link (see Read Messages (Messages Quick Link) on page 2-10). 3. First three scheduled appointments 3. When using Cisco Desktop Video (Jabber SDK), there will be no ring. The video will start automatically as soon as the provider joins the conference. 2-8

17 Chapter 2 The Patient Workflow Tasks Done Outside of an Appointment To view all appointments click See all appointments or Calendar quick link (see View Scheduled Appointments (Calendar Quick Link) on page 2-10). 4. Two most recent educational videos To view all educational videos click See all videos or Education quick link (see Watch Education Videos (Education Quick Link) on page 2-10). Figure 2-5 Home Page Screen Change Password Logout Note The Readings, Questionnaires, and Healthy Living quick links are available based on the options been configured for your installation. 2-9

18 Tasks Done Outside of an Appointment Chapter 2 The Patient Workflow View Scheduled Appointments (Calendar Quick Link) Click Calendar quick link to display a list of all your scheduled appointments. Click Start if the scheduled appointment is ready to begin and follow the steps as provided in Starting a Scheduled Appointment on page 2-3. Read Messages (Messages Quick Link) Click Messages quick link to display a list of all your read and unread messages that have been sent from any Provider. Unread messages will be in Bold as shown in Figure 2-6. Click the message to read the details in a pop-up message screen. Note The Message content is stored in a encrypted form. Search Messages Type the message key words or select from and to dates to search and list specific messages (see Figure 2-6). Figure 2-6 Messages Quick Link Screen Search Messages on Words Unread Message Search Messages on Dates Watch Education Videos (Education Quick Link) Click Education quick link to display a list of education videos with video title, date, time, and the duration. Click Title to view the video in a pop-up video screen (See Figure 2-7). 2-10

19 Chapter 2 The Patient Workflow Tasks Done Outside of an Appointment Figure 2-7 Education Quick Link Screen Video in the Pop-up Video Screen View and Save Historic Wellness Readings (Readings Quick Link) Click Readings quick link to record historic wellness readings and view saved readings in a list and graphical format. Choose from the list of Reading tabs (if your installation is configured for multiple historic wellness readings), type in the reading from the wellness device and click Save to record a new wellness reading (see Figure 2-8). If the reading is out of allowable range, an error message with instruction details appear in a pop up screen. Search Historic Wellness Readings Type the reading key words or select from and to dates to search and list specific historic wellness readings (see Figure 2-8). Note Historic wellness readings and Chart type are shown based on the options been configured for your installation. 2-11

20 Tasks Done Outside of an Appointment Chapter 2 The Patient Workflow Figure 2-8 Readings Quick Link Screen Readings Tabs Search Readings on Words Search Readings on Dates View and Save Questionnaires (Questionnaires Quick Link) Click Questionnaires quick link to fill in a new questionnaire and view saved questionnaire(s). Click Fill out questionnaire link, type the answer to the questions and click Save to record a new questionnaire. Click the questionnaire from the saved questionnaire(s) list to read the results in a pop-up screen. The questionnaire can be filled before starting a scheduled/unscheduled appointment or during a scheduled appointment. Search Questionnaires Type the questionnaire key words to search specific questionnaire(s) (see Figure 2-9). 2-12

21 Chapter 2 The Patient Workflow Basic System Tasks Figure 2-9 Questionnaires Quick Link Screen Search Questionnaires on Words Questionnaires Results Score View Third-Party Portal Provided by a Care Provider (Healthy Living Quick Link) Click the Healthy Living quick link to view third-party portal made available from a care provider. This is an optional feature available based on the options configured for your installation. Basic System Tasks The instructions in the remainder of this chapter describe how to change your password and logout of Cisco Extended Care. Changing Your Password To change the password, do the following: 1. Click Change Password at the top right of the screen (shown in Figure 2-5). 2-13

22 Basic System Tasks Chapter 2 The Patient Workflow 2. Type your Current Password, New Password and Retype Password in the boxes provided. 3. Click Save. Logging Out of Cisco Extended Care Click Logout at the top right of the screen (shown in Figure 2-5). Forgot Your Password If you have forgotten your password, contact support. 2-14

23 APPENDIXA Software Compatibility and Troubleshooting Revised: November 19, 2013, Browser Compatibility Table A-1 lists the browsers and their level of support in Cisco Extended Care. Fully supported means the relevant components have been completely tested on these browsers and are certified to work. Compatible means the relevant browser components have been functionally tested on these browsers at a high level but exhaustive testing has not been done. Table A-1 Browser Compatibility by Operating System and User Type Platform Browser Name Browser Version Support Level Patient Windows 7 Internet Explorer 8 Fully Supported Internet Explorer 9 Fully Supported Chrome 26 Fully Supported Firefox Fully Supported Windows 8 Internet Explorer 10 Fully Supported Chrome 26 Fully Supported Mac OS Safari Fully Supported Chrome 26 Compatible ipad ios Safari Fully Supported Chrome 26 Not Supported Provider Windows 7 Internet Explorer 8 Fully Supported Internet Explorer 9 Fully Supported Chrome 26 Fully Supported Firefox Fully Supported Windows 8 Internet Explorer 10 Fully Supported Mac OS Safari Fully Supported A-1

24 Troubleshooting Appendix A Software Compatibility and Troubleshooting Platform Browser Name Browser Version Support Level ipad ios Safari Fully Supported Chrome 26 Not Supported Administrator Windows 7 Internet Explorer 8 Fully Supported Internet Explorer 9 Fully Supported Firefox Fully Supported Troubleshooting This section describes how to perform troubleshooting steps for issues and errors that may occur when using Cisco Extended Care. Cisco Extended Care page displaying blank due to mixed content browser setting If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the page displays blank due to mixed content browser setting. The browser settings need to be changed to allow content display. Follow these steps if you are using an Internet Explorer browser: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Click Tools Click Internet Options Click Security tab Click Internet in the zone selection Click Custom dialog box Set the Display mixed content option to Enable Follow these steps if you are using a Firefox browser: Step 1 Step 2 Step 3 Step 4 Step 5 In the browser URL field, enter about:config A page loads with the message "This might void warranty!" Click I 'll be careful, I promise! In the search field, search for security.mixed_content.block_active_content and set its property to false. Restart browser Follow these steps if you are using a Safari browser on a Mac: Step 1 Step 2 In the Safari browser, go to Preferences Select Privacy A-2

25 Appendix A Software Compatibility and Troubleshooting Troubleshooting Step 3 Step 4 In Block Cookies, select the Never option Restart browser Follow these steps if you are using a Safari browser on an ipad: Step 1 Step 2 Step 3 Step 4 Step 5 Choose Settings Select Safari Select Accept Cookies in the Privacy section Select the Always option Restart browser Cisco Extended Care used with any version of Internet Explorer browser in compatibility mode If you are using any version of Internet Explorer browser in compatibility mode, the browser s compatibility setting needs to be turned off. Follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 In the Internet Explorer browser, click Tools Click Compatibility View settings Uncheck Display all websites in Compatibility View If you are using Cisco Extended Care within the enterprise, uncheck Display intranet sites in Compatibility View If the Cisco Extended Care website is listed under the Websites you have added to Compatibility View, select it and click Remove The Cisco Extended Care consult call (bridge call) does not get terminated when a participant end a consult call If you are in a consult call where there are more than one Provider in an appointment, the call will get terminated only when all the participants in the appointment end the consult call. Cisco Extended Care works with Safari browser on an ipad, Mac only when all cookies are allowed If your installation is configured as follows: you are using a Healthy Living third-party portal made available from a care provider, and you are using the Safari browser on an ipad or Mac then Cisco Extended Care will not work as intended unless you allow all cookies as described in the following instructions. Follow these steps if you are using an ipad: Step 1 Step 2 Step 3 Step 4 Choose Settings Select Safari Select Accept Cookies in the Privacy section Select the Always option A-3

26 Contact Support Appendix A Software Compatibility and Troubleshooting Step 5 Restart browser Follow these steps if you are using a Mac: Step 1 Step 2 Step 3 Step 4 In the Safari browser, go to Preferences Select Privacy In Block Cookies, select the Never option Restart browser Cisco Jabber for ipad has problem joining the appointment call If you are using Cisco Jabber for ipad, make sure you log in into the Jabber before starting/joining the appointment. Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when experiencing poor network connectivity. If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK Release Notes, which can be found at Note If you are using Cisco Desktop Video/Jabber SDK with Safari browser on a Mac, the video conference pop-up window will not show the self view video. Contact Support Contact support if you are unable to resolve problems on your own. A-4

27 APPENDIXB Video Endpoints Revised: November 19, 2013, A video endpoint facilitates video conferencing for two are more locations. Cisco Extended Care supports various video endpoints as defined in Table B-1. Table B-1 Video Endpoints Item Description Cisco TelePresence SX20 The Cisco TelePresence SX20 is a teleconferencing system with a camera, wall mount, table microphone, and remote control. Cisco Jabber Video 1 The Cisco Jabber Video client application works with your PC and a webcam or USB camera to provide video communications from a different physical location. Cisco TelePresence EX60/90 The Cisco TelePresence EX60/90 is a teleconferencing system with a a high-quality screen with clear high-definition (HD) resolution, precision HD camera, dual front speakers. Provides video communications and collaboration on the desktop. Cisco TelePresence C20/C40/C60 Cisco TelePresence C20/C40/C60 is a teleconferencing system with a high-definition (HD) video and audio conferencing with precision HD camera. Provides the flexibility to incorporate HD video and collaboration into team-based applications. B-1

28 Appendix B Video Endpoints Item Description Cisco TelePresence 500 Series Cisco TelePresence 500 Series is a teleconferencing system that has specially designed high-definition (HD) images with excellent eye contact, full duplex, CD-quality audio, and an advanced two-dimensional microphone. Cisco Edge 95 MXP Cisco Edge 95 MXP is a teleconferencing system that has superior video quality with the Tandberg precision high-definition (HD) camera. Transforms a flat panel display into a high definition interactive Conferencing system. Cisco TelePresence MX200 Cisco TelePresence MX200 is a teleconferencing system delivering high-definition performance with precision HD camera helps ensure optimal framing and video clarity. Cisco DX650 IP Phone Cisco DX650 IP Phone has fully integrated touch screen, high-definition (HD) video, 2 full-size USB 2.0 ports for headsets and the camera, dual independent displays with an external monitor using High-Definition Multimedia Interface (HDMI). Cisco E20 IP Phone Cisco E20 IP Video Phone has fully integrated wide format LCD screen, DVD quality video resolution, high resolution Cisco camera with integrated privacy shutter, ultra wide band speaker phone, keypad, and handset. Cisco Jabber for ipad 2 Cisco Jabber for ipad client application provides integrated voice, high-quality video, and video calling capabilities on the Apple ipad. B-2

29 Appendix B Video Endpoints Item Description Cisco Desktop Video 3 Cisco Desktop Video Communications provides building blocks for Cisco UC to enable web applications providing voice and video. 1. If you are using Internet Explorer, Firefox or Safari browser with Cisco Jabber Video, the browser setting needs to be changed to allow content display. Refer to Appendix A, Cisco Extended Care page displaying blank due to mixed content browser setting for instructions to change the browser setting. 2. If you are using Cisco Jabber for ipad, make sure you log in into the Jabber before starting/joining the appointment call. Refer Appendix A, Cisco Jabber for ipad has problem joining the appointment call. 3. Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call when experiencing poor network connectivity. If you want to know more about Jabber SDK ports, protocols, and open issues, refer to the Jabber SDK Release Notes, which can be found at Refer Appendix A, Cisco Desktop Video/Jabber SDK takes multiple attempts to join the appointment call. B-3

30 Appendix B Video Endpoints B-4

31 GLOSSARY Revised: November 19, 2013, A API Application An application programming interface (API) specifies how some software components should interact with each other. Application is computer software designed to help the user to perform single or multiple tasks. B Browser A computer application that connects your computer with the Internet. Refer to Appendix A, Browser Compatibility for a list of browsers and their level of support in Cisco Extended Care. C Chat A feature that allows appointment participants to communicate using text messages. Cisco Extended Care Cisco Extended Care is a personal health and wellness collaboration platform, enabling patient engagement and care team interactions at any time and from anywhere. Conference Consult A Telepresence conference using Cisco Extended Care. An appointment option that allows you to include more than one Provider in an appointment. If your Cisco Extended Care installation is configured to support consult calls, the Provider chooses whether the call is going to be a two-party call (a point-to-point call) or a consult call (a bridge call). H High-Definition Video Hosted A video of higher resolution than is standard. A software delivery model in which Cisco Extended Care and associated client data reside in a central location managed by a hosting service, and are accessed by clients using a web browser. Cisco Extended Care 2.5 User Guide for Patient GL-1

32 Glossary I Icon Small pictures that represent the programs on your computer. L Login Logout/Log off The process of connecting to a secure system. The process of exiting a secure system. P Provider Provider Group Provider Station The licensed medical professional who provides medical evaluations from a remote site. Most often this will be a physician, a physician s assistant, or a nurse practitioner. A collection of Providers to which an appointment can be queued. This allows the first available Provider in the group to take the appointment. The place where the Provider sits during the Cisco Extended Care appointment. Q Questionnaire A set of questions with a choice of answers, devised for the purposes of statistical study. S Secure Messaging Site Admin Specialist A way to transmit sensitive messages and data securely. Site Administrator. The person who maintains user accounts on Cisco Extended Care. A physician trained in a particular branch of medicine. T Telepresence TelePresence is a technology that combines visual, audio, and interactive technologies to create an in person experience. GL-2 Cisco Extended Care 2.5 User Guide for Patient

33 Glossary U URL Uniform Resource Locator. An address on the World Wide Web. When you click a URL, your web page is redirected to that location Cisco Extended Care 2.5 User Guide for Patient GL-3

34 Glossary GL-4 Cisco Extended Care 2.5 User Guide for Patient