CONFERENCE ON SERVICE SCIENCE, MANAGEMENT & ENGINEERING (SSME):

Transcription

1 CONFERENCE ON SERVICE SCIENCE, MANAGEMENT & ENGINEERING (SSME): Towards Philippine Global Competitiveness In Offshoring & Outsourcing August 5-8, 2008 Audio-Visual Room, CICT Building C.P. Garcia Ave., Diliman, Quezon City

2 Masters Program Service Science Management Engineering Saint Louis University Cez Mercado Prof. Cez Mercado

3

4

5 MOTIVATION: Evolution of Context of Service practical method for the management and administration of a unifying cost accounting and capacity planning approach for information and communication services

6 MOTIVATION: Evolution of Context of Service

7 Seminar Workshops / Research October 8 13, 2007 Recent Developments in Consistent Business Domain Modeling with UML 2.1 Business Process Intelligence and Improvement Techniques ICT Business & Research Opportunities for Philippines Feb , 2008 Overview of Integrated Value Assessment Techniques for ICT Investments ICT Innovation & Development: Conceptual Models for ICT Knowledge Development Initial Brainstorming Research in Service ( Research Center for Service Innovation - Amsterdam)

8 CURRICULUM : Considerations NEED: Interdisciplinary research New business models Response of Education Evaluate existing programs - Refocus Evaluate what needs to be done at the BS Master s Program level Innovative Degree Programs SSME related courses, SSME degree programs Evaluate of institutional partnerships certificates in SSME Services Science is a chance to fundamentally improve the standard of living around the world and that the community should work together to develop a curriculum to learn and teach new skills. Sam Palmisano, IBM CEO

9 Aspects of Services : Consideration SSME considers applications of COMPUTER SCIENCE, BUSINESS and ENGINEERING DISCIPLINE

10 A new Interdisciplinary SSME Msc Program College of Information & Computing Sciences Master of Science In Service Management & Engineering College of Accountancy & Commerce College of Engineering & Architecture

11 SLU Baguio / VLIR K.U.Leuven Partner The Master of Science in Service Management & Engineering is an interdisciplinary program designed for a broad variety of careers in today s service economies. It combines the required Business skills with the necessary Information Technology knowledge and Engineering techniques to develop, manage and plan economical service activities. This Master Program is shared amongst the College of Accountancy and Commerce, the College of Engineering and Architecture and the College of Information and Computing Sciences.

12 SLU Baguio / VLIR K.U.Leuven Partner Professional service practitioners must be able to handle the complexities of business services, understanding the increasing competition in the service sector. Since services are critically based on Information Technology, sufficient knowledge is required in that domain as well. Furthermore modern services involve a lot of design activities, including the development and combination of software components to implement and run the service. This master program is not restricted to IT services although in that sector many new activities are deployed. This Master program is part of a world-wide IBM academic initiative on SSME Service Science Management and Engineering.

13 SLU Baguio / VLIR K.U.Leuven Partner The basic objectives of this Master of Science in Service Management and Engineering is to enable current and future business professionals to: be able to investigate and formulate strategic business cases for the deployment of new service activities. develop the necessary skills that are required to manage service activities both on the demand side as well as the supply side of services activities. build up a deeper knowledge of the structure and challenges in the contemporary service economy, by combining theoretical foundations with best practices from industry. provide the techniques that are needed to manage the human resources and other assets that drive service activities in practice.

14 Curriculum in MS SSME Saint Louis University Graduate Tracer s Study Report SSME considers applications of COMPUTER SCIENCE, BUSINESS and ENGINEERING DISCIPLINE

15 Challenges Partnerships and Alliances reach beyond limitation and academic borders Funding and Resource Challenge Research and advocacy Semantics Common Understanding Administration Collaborative efforts

16 Thank you for your kind attention