Springforward, Inc. Capability Statement Section 508 Compliance

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1 Springforward, Inc. Capability Statement Section 508 Compliance Point of Contact: Springforward, Inc. Kimberly June, CEO (Mobile)

2 Table of Contents Company Background... 3 Section 508 Overview Compliance Core Competencies Compliance Test Plan... 4 Past Performance... 5 Program and Project Management... 5 IT Support Services Compliance... 5

3 Company Background As a 8(a), Woman Owned Small Business (WOSB), incorporated in Maryland in 2004, Springforward is committed to delivering superior quality and value by mobilizing the right people, skills and technology to help organizations improve their performance. Springforward s core capabilities include program management, project management, and IT support services. Section 508 Overview Section 508 of the Rehabilitation Act requires that Electronic and Information Technology (EIT) conforms to specific standards designed to ensure accessibility by users who have disabilities. With respect to these standards, Springforward assists with providing strategic direction, technical support, and training to ensure employees and customers with disabilities have equal access to information and data. Our approach to supporting our clients with 508 compliance begins with a plan to establish centralized testing and implementation. We employ experienced and knowledgeable testers and product developers to first identify gaps in 508 compliance. All applications and electronic content are reviewed to determine their level of accessibility and then testing policies, including defect report reviews, are developed. We produce a test schedule, identify deliverables, and create an intake request form. Our testing plan consists of identifying and implementing testing tools and developing testing protocols to ensure review of all defect reports with project teams and project staff. The testing environment is validated for functionality and we implement remote capabilities when necessary, so defects may be demonstrated to those developers who are not local to the testing staff. When 508 compliance testing is executed, we create Section 508 compliance checklists and conduct validation tests. Our defect review is part demonstration of the defect, using defect tracking tools and part reporting, using a defect log/report. 508 Compliance Core Competencies Staffing 508 compliance projects with experienced and trained team members Setting up the test environment using industry proven tools such as JAWS, WAVE, Windows Eyes, and Fire Eyes Project management, focused on defining roles and responsibilities associated with the defect management process Identifying the best defect management tool for the project whether, commercial or government The result of our testing culminates in several deliverables including a Section 508 Compliance Test Evaluation Summary Report, document storage, and lessons learned which include metrics, implementation strategies, and protocols for gathering and implementing future 508 Compliance projects.

4 508 Compliance Test Plan 1. Develop Section 508 Compliance Governance Board and Plan Develop Testing Policies including: defect report reviews, developers access to defect demonstrations, defect review documentation, and gathering and incorporating feedback data into mature testing Produce Test Schedule, Identify Deliverables, and Create Intake Request Form 2. Plan Testing Identify and Implement Testing Tools Develop testing protocols to ensure review of all defect reports with project teams or to include project staff in the testing process 3. Establish Testing Environment Validate Testing Environment Functionality Implement remote capabilities so defects may be demonstrated to developers who are not local to the testing staff 4. Create Section 508 Compliance Checklists Conduct Validation Tests Conduct Section 508 Compliance Testing 5. Execute Defect Review Conduct Section 508 Defect Demo/Review Meeting Implement Defect Tracking Tool and Monitoring/Meeting Reporting Protocols Develop Test Defect Log/Report Develop Section 508 Compliance Test Evaluation Summary Report 6. Identify document repository Manage document repository Construct Documentation Storage 7. Metrics and Lessons Learned Establish metrics Develop and implement monitoring protocols Determine protocol for gathering and implementing Lessons Learned

5 Past Performance IRS, Enterprise Systems Testing TRINO-15-Q $4.2 MM Program and Project Management Our program and project management services at the IRS focus on better efficiency in delivering services leading to improved customer satisfaction and overall project quality using the SDLC and ELC paths and methodologies. Providing general project management oversight and reporting Creating new and optimizing existing automated processes Managing strategic, mission-critical initiatives Filling skill set gaps Managing quality assurance Analyzing schedule and cost risk Providing knowledge transfers and training support Providing process documentation IT Support Services Our IT support services we provide at the IRS take full advantage of cutting edge technology to drive business decisions. We focus on the designing, implementation, and integration of industry and government best practice strategies to support the Software Development Life Cycle (SDLC) and Enterprise Life Cycle (ELC) phases. We emphasize best-practices-based support as applied to the integration, management and performance testing of legacy applications and new information technology solutions such as Web Services and Big Data testing. Our approach Supports Software Development Life Cycle (SDLC) and Enterprise Life Cycle (ELC) Integrates best practices in all phases of the SDLC Uses methodologies to leverage industry expertise 508 Compliance Our ability to meet 508 compliance at the IRS starts with the understanding of the Workforce Rehabilitation Act. Section 508 of the Workforce Rehabilitation Act is a law that requires federal agencies and their contractors to make their electronic and information technology accessible to those with disabilities. It outlines the minimum acceptable standards, such as the use of text labels or descriptors for graphics and certain format elements. Using the federal website publicized by the CIO Council Accessibility Community of Practice, we have identified 508 compliance best practices for our IT programs and have developed an accessibility program. Springforward s accessibility program starts with its policies and procedures which identify roles, authorities, responsibilities, technical requirements and available resources.

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