Handling Instructions

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1 Handling Instructions CLS - Licensing of integration product (feature) OpenScape Contact Center Enterprise V9

2 History of Changes Ver. Released RDB# Changes , 6027, 6037, 6033 Initial Creation Software Support V2 co-delivery 9 missing codes OSCC A/E V9 : Changes in Demo features OSCC E V9: Error correction : Change in base feature and creation of one new feature number Change long texts of OS CC Enterprise update from Agile features Adjustments in the upgrade paths from V7/V New feature no. for Integration User New SSP Features: F3505-K48-B769 SSP OSCC E V9 Integration User F3505-K48-B797 SSP R 8x5 OSCC E V9 Integration User F3505-K48-B825 SSP R 24x7 OSCC E V9 Integration User OS CC E V9 : Update for LDT "rules and actions" section OS CC E V9 : change max. qty of sdk components to OS CC Enterprise V9: Error Correction ,6428,6578 OSEE Features OpenScape Enterprise Express V9 add SLL V2 (Enterprise and Hosted) to OSEE V , 6697 OSEE V9: new Expansion Packages for OSEE V9 incl. of the according SWA v2 order items Change in LDT rule -> max. Manager qty. for OSBiz OS CC Enterprise V9 M4 for Redundancy User feature number and update of CLS rule set Software Support V2 - GetCurrent OSEE Cv9 - addaption Update/ complement of the OSEE V9 product structure with new package Identifier numbers, for all the OSEE v9 User- and Resource packages , 6880 OS CC Enterprise V9 : new feature numbers for minor release (V9R) , 7025, 7043 OS CC Enterprise V9 : one new feature no and changes in LDT for base license OSCC Enterprise V9 : new redundancy base upgrade feature OS CC Enterprise V9R : Implementation of new SID Generator for V9R OS CC Enterprise V9 : components added to OSCC E V9 Demo Pack OS CC Enterprise V9 : LDT rule adjustments 2

3 Table of Contents. Introduction 4.. Purpose of the document 4 2. Product Information General Features 5 3. First Licensing 2 4. Add-On Licensing 2 5. Rehost 2 6. Shift 2 7. License Transfer 2 8. Upgrade OSCC E V7.0 OSCC E V OSCC E V8 OSCC E V OSCC A V9->OSCC E V FAQ Required MultiCh. and Essential Upgrade Quantity 7 3

4 . Introduction.. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard process of Openscape License Management (see document License Guidelines). 2. Product Information 2.. General a) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID. b) A system with OSCC E V9 Central Reporting as base feature must have at least one OSCC E V9 CRS Manager license. c) It is possible to upgrade from OSCC E V7.0, OSCC E V8.0 and OSCC A V9. d) The maximum feature quantity per system is different depending on the PBX type to which the Contact Center system is connected. e) Quantity of OSCC E V9 SAP ICI Desk.Integr. or OSCC E V9 SAP CIC Desk.Integr. must be less than quantity sum of OSCC E V9 MultiChan User and OSCC E V9 Essential User f) OSCC E V9 CDSS Port requires feature OSCC E V9 CDSS Base. g) For feature OSCC E V9 CDSS Base another MAC address has to be entered. A separate license file is created for CDSS that uses this MAC address. h) OSCC E V9 CDSS Product Inst f. SL requires feature OSCC E V9 Product Inst for SL i) License keys for feature OSCC E V9 CDSS Product Inst f. SL are time limited although the CLS shows them as permanent. All licenses will expire with January 3 st of the following year except when generated after November 30 th. In this case the expiration is extended by one additional year. For those licenses that belong to a valid contract the license keys will be deleted with November 30 th. This will allow the user to regenerate the license key with the new expiration date. This feature enabled CDSS a standby license key. j) OSCC E V9 CRS Prod Inst f. SL requires feature OSCC E V9 Product Inst for SL k) Quantity sum of OSCC E V9 Essential User, OSCC E V9 MultiChan User, OSCC E V9 Integration User and OSCC E V9 Omni-Channel User must be greater than 5 for an OSCC E V9 Base System. This rule does not apply during an upgrade from V7/V8 or a system that is upgraded from V7/V8. l) Three reporting options are offered which are Full, Department and Site m) The quantity of the OSCC E V9 Redundancy User must be equal to the quantity sum of OSCC E V9 MultiChan User, OSCC E V9 Essential User, OSCC E V9 Integration User and OSCC E V9 Omni-Channel User in the main system. n) A redundant system can be activated for a system containing OSCC E V9 Product Inst for SL o) If a system contains a second OSCC E V9 CDSS Base, a second CDSS MAC address has to be entered for a CDSS standby license key. The OSCC E V9 CDSS Port quantity is split between the main and the standby CDSS license key. p) Feature OSCC E V9 CDSS HA Port can only be used if 2 * feature OSCC E V9 CDSS Base exists. q) Quantity of feature OSCC E V9 CDSS HA Port has to be equal quantity of feature OSCC E V9 CDSS Port. r) Quantity sum of features OSCC E V9 CDSS Port and OSCC E V9 CDSS HA Port has to be less or equal 200 * quantity of feature OSCC E V9 CDSS Base. s) Redundancy Base cannot be used with PBX type Openscape Business. 4

5 t) If a redundancy user feature is activated on the standby system, the license key of the main system gets deleted. This way, the user can regenerate the license key of the main system through Regenerate Missing Keys. This allows both standby system s and main system s license key to be identical. u) On upgrade from OSCC E V8 to OSCC E V9, OSCC E V8 SDK RTM Client features are removed. v) During license key generation the release information must be specified. CLS will create the license key according to the specified release. In an upgrade operation, the release is set as R regardless of the user s choice. Please make sure to select the release correctly. Otherwise the product will not accept the license key. w) CLS will make sure that there are equivalent amount of OSCC E V9 Redundancy User licenses in the standby system to the amount of user licenses in the main system. x) CLS will provide * OSCC E V9 Open Media Connector after the first licensing if the release is R. y) OSCC E V9 Tenant and OSCC E V9 Networking Option cannot be activated together. z) For more information on how-to processes and examples on Software Support Licensing (SSP Licensing) please see the pdf document at this link: Features Feature # Feature Name F3505-K227-A2 F3505-K227-A3 F3505-K227-A4 F3505-K227-A5 F3505-K227-A7 F3505-K227-A8 F3505-K227-A2 F3505-K227-A20 F3505-K227-A2 F3505-K227-A24 F3505-K227-A26 F3505-K227-A30 F3505-K227-A3 F3505-K227-A32 F3505-K227-A33 F3505-K227-A34 F3505-K227-A36 F3505-K227-A39 F3505-K227-A40 OSCC E V9 CDSS Port OSCC E V9 Central Reporting OSCC E V9 Redundancy User OSCC E V9 CRS Manager OSCC E V9 Manager OSCC E V9 CDSS Base OSCC E V9 A-Upgr to Essent. User OSCC E V9 SAP CIC Desk.Integr. OSCC E V9 SAP ICI Desk.Integr. OSCC E V9 Tenant OSCC E V9 A-Upgr to Mult-Chan Usr OSCC E V9 Demo Pack OSCC E V9 Essential User OSCC E V9 MultiChan User OSCC E V9 Product Inst for SL OSCC E V9 CRS Prod Inst f. SL OSCC E V9 CDSS Product Inst f. SL OSCC E V9 CDSS HA Port OSCC E V9 Base Upgr from E V7 5

6 F3505-K227-A4 F3505-K227-A42 F3505-K227-A43 F3505-K227-A44 F3505-K227-A45 F3505-K227-A46 F3505-K227-A47 F3505-K227-A48 F3505-K227-A49 F3505-K227-A5 F3505-K227-A7 F3505-K227-A8 INFO-F3505-K227-A7 INFO-UPG--ADO00 INFO-UPG-2-ADO00 INFO-UPG-3-ADO00 F3505-K227-A22 F3505-K227-A29 F3505-K227-A23 F3505-K66-A9 F3505-N-E50 F3505-N-E6 F3505-N-E40 F3505-N-E35 F3505-K48-B744 F3505-K48-B745 F3505-K48-B748 F3505-K48-B750 F3505-K48-B75 OSCC E V9 Essent. Usr Upgr f. V7 OSCC E V9 MultChan Usr Upgr f V7 OSCC E V9 Base Pack Upgr from V8 OSCC E V9 Integr. UserUpgr f. V7 OSCC E V9 Integr. UserUpgr f. V8 OSCC E V9 Upgr Essent To MultiCh OSCC E V9 Essent. Usr Upgr f. V8 OSCC E V9 MultChan Usr Upgr f V8 OSCC E V9 UsrUpgr from A p. Agt OSCC E V9 Basis Agile-Upgr OSCC E V9 Base Package OSCC E V9 Base Redundancy OSCC E V9 Base Info V7 V8 V9 OSCC E V9 Integration User OSCC E V9 CRS Upgrade from V8 OSCC E V9 CRS Upgrade from V7 OSCC E V9 Evaluation License for OSEE V9 OSEE OSCC E Base Lic. Ident. OSEE V9 Agent Growth for Small Base Pkg. Ident. OSEE V9 Agent Growth for Small Upgr. f. V8 Ident. OSEE V9 OSCC Agent Growth for Small Upg.f.V7 Idt. SSP OSCC E V9 Essential User License SSP OSCC E V9 SAP ICI Desk.Integr. SSP OSCC E V9 CDSS Port SSP OSCC E V9 Redundancy User Contract SSP OSCC E V9 CRS Manager Contract 6

7 F3505-K48-B753 F3505-K48-B754 F3505-K48-B790 F3505-K48-B757 F3505-K48-B759 F3505-K48-B763 F3505-K48-B765 F3505-K48-B749 F3505-K48-B75 F3505-K48-B766 F3505-N-D50 F3505-N-D6 F3505-N-D40 F3505-N-D35 F3505-K48-B772 F3505-K48-B773 F3505-K48-B776 F3505-K48-B778 F3505-K48-B779 F3505-K48-B78 F3505-K48-B782 F3505-K48-B784 F3505-K48-B785 F3505-K48-B787 F3505-K48-B79 F3505-K48-B793 F3505-K48-B777 F3505-K48-B779 F3505-K48-B794 SSP OSCC E V9 Manager Contract SSP OSCC E V9 CDSS Base SSP OSCC E V9 Base Package Upg Contract SSP OSCC E V9 SAP CIC Desk.Integr. Contract SSP OSCC E V9 Base Redundancy Contract SSP OSCC E V9 Tenant Contract SSP OSCC E V9 MultiChannel User Licence SSP OSCC E V9 Central Reporting Contract SSP OSCC E V9 CRS Manager Contract SSP OSCC E V9 CDSS HA Port SSP OSEE OSCC E Base Lic. Ident. SSP OSEE V9 Agent Growth for Small Base Pkg. Ident SSP OSEE V9 Agent Growth for Small Upgr. f. V8 Ide SSP OSEE V9 OSCC Agent Growth for Small Upgr. f. V SSP R 8x5 OSCC E V9 Essential User License SSP R 8x5 OSCC E V9 SAP ICI Desk.Integr. SSP R 8x5 OSCC E V9 CDSS Port SSP R 8x5 OSCC E V9 Redundancy User Contract SSP R 8x5 OSCC E V9 CRS Manager Contract SSP R 8x5 OSCC E V9 Manager Contract SSP R 8x5 OSCC E V9 CDSS Base SSP R 8x5 OSCC E V9 Base Package Licence SSP R 8x5 OSCC E V9 SAP CIC Desk.Integr. Contract SSP R 8x5 OSCC E V9 Base Redundancy Contract SSP R 8x5 OSCC E V9 Tenant Contract SSP R 8x5 OSCC E V9 MultiChannel User Licence SSP R 8x5 OSCC E V9 Central Reporting Contract SSP R 8x5 OSCC E V9 CRS Manager Contract SSP R 8x5 OSCC E V9 CDSS HA Port 7

8 F3505-N-F50 F3505-N-F35 F3505-N-F6 SSP R 8x5 OSEE OSCC E Base Lic. Ident. SSP R 8x5 OSEE V9 Agent Growth f.smll Upg.f.V7 Idt SSP R 8x5 OSEE V9 Agent Growth for Small Base Pkg. F3505-N-F40 SSP R 8x5 OSEE V9 Agent Growth for Small Upgr. f. F3505-K48-B800 F3505-K48-B80 F3505-K48-B804 F3505-K48-B806 F3505-K48-B807 F3505-K48-B809 F3505-K48-B80 F3505-K48-B82 F3505-K48-B83 F3505-K48-B85 F3505-K48-B89 F3505-K48-B82 F3505-K48-B805 F3505-K48-B807 F3505-K48-B822 F3505-N-G50 F3505-N-G6 SSP R 24x7 OSCC E V9 Essential User License SSP R 24x7 OSCC E V9 SAP ICI Desk.Integr. SSP R 24x7 OSCC E V9 CDSS Port SSP R 24x7 OSCC E V9 Redundancy User Contract SSP R 24x7 OSCC E V9 CRS Manager Contract SSP R 24x7 OSCC E V9 Manager Contract SSP R 24x7 OSCC E V9 CDSS Base SSP R 24x7 OSCC E V9 Base Package Licence SSP R 24x7 OSCC E V9 SAP CIC Desk.Integr. Contract SSP R 24x7 OSCC E V9 Base Redundancy Contract SSP R 24x7 OSCC E V9 Tenant Contract SSP R 24x7 OSCC E V9 MultiChannel User Licence SSP R 24x7 OSCC E V9 Central Reporting Contract SSP R 24x7 OSCC E V9 CRS Manager Contract SSP R 24x7 OSCC E V9 CDSS HA Port SSP R 24x7 OSEE OSCC E Base Lic. Ident. SSP R 24x7 OSEE V9 Agent Growth for Small Base Pkg F3505-N-G40 SSP R 24x7 OSEE V9 Agent Growth for Small Upgr. f. F3505-N-G35 F3505-K48-B769 F3505-K48-B797 SSP R 24x7 OSEE V9 Agent Growthf.SmallUpg.f.V7 Idt SSP OSCC E V9 Integration User SSP R 8x5 OSCC E V9 Integration User F3505-K48-B825 F3505-K227-A50 F3505-N-E56 SSP R 24x7 OSCC E V9 Integration User OS EE V9 - OSCC E V9 Product Inst for SL OSEE V9 OSCC Agent Growth Essential Exp.Pkg. Ident 8

9 F3505-N-E57 F3505-N-E58 F3505-N-E59 F3505-N-D56 F3505-N-D57 F3505-N-D58 F3505-N-D59 F3505-N-F56 F3505-N-F57 F3505-N-F58 F3505-N-F59 F3505-N-G56 F3505-N-G57 F3505-N-G58 F3505-N-G59 F3505-N-E5 F3505-N-E6 F3505-N-E4 F3505-N-E3 F3505-N-E43 F3505-N-E44 F3505-N-E45 F3505-N-E46 F3505-N-E60 F3505-N-E6 F3505-N-E78 F3505-N-E79 F3505-N-E84 F3505-N-E89 OSEE V9 OSCC Agent Growth Multi-chan. Exp.Pkg.Idt. OSEE V9 OSCC Essential to Multi-chan. Convers.Idt. OSEE V9 OSCC Manager Growth Expansion Pkg. Ident. SSP OSEE V9 OSCC Agent Growth Ess.Exp.Pkg.Id. SSP OSEE V9 OSCC Agnt Grwth Mltch.Exp.Pkg.Id. SSP OSEE V9 OSCC Essential to Mlt-ch Cnvr.Id. SSP OSEE V9 OSCC Manager Growth Exp. Pkg. Id. SSP R 8x5 OSEE V9 OSCC Agent Grwth Ess.Exp.Pkg.Id. SSP R 8x5 OSEE V9 OSCC Agnt Grwth Mtch.Exp.Pkg.Id. SSP R 8x5 OSEE V9 OSCC Essential to Mt-ch Cnvr.Id. SSP R 8x5 OSEE V9 OSCC Manager Growth Exp. Pkg.Id. SSP R 24x7 OSEE V9 OSCC Agnt Grwth Ess.Exp.Pkg.Id. SSP R 24x7 OSEE V9 OSCC Agnt Grwth Mch.Exp.Pkg.Id. SSP R 24x7 OSEE V9 OSCC Essential to M-ch Cnvr.Id. SSP R 24x7 OSEE V9 OSCC Manager Growth Exp.Pkg.Id. OSEE V9 OSCC Mid Market User Lic. Pkg. Identifier OSEE V9 OSCC Small User Lic. Pkg. Identifier OSEE V9 Evaluation Lic. OSCC V9 Identifier OSEE V9 OSCC User Exp. Pkg. Identifier OSEE V9 OSCC Exp. Essential User Lic. Pkg. Identifier OSEE V9 OSCC Exp. Multi-Chan. User Lic. Pkg. Ident. OSEE V9 CC Conversion Essent. to Multi-chan. User Ident. OSEE V9 OSCC Expansion Manager License Pkg. Ident. OSEE V9 Upgr. OSCC Base Pkg. f. V7/V8 Identifier OSEE V9 Upgr. OSCC Mid Market User Pkg. f. V7/V8 Ident. OSEE V9 Upgr. OSCC Small User Pkg. from V7/V8 Ident. OSEE V9 Upgr. OSCC User Exp. Pkg. from OSEE V7/V8 Idnetifier OSEE V9 SWA Promo Upgrade OSCC Agent Growth Paket von V7 OSEE V9 SWA Promo Upgrade OSCC Agent Growth Paket von V8 Ident. 9

10 F3505-N-D5 F3505-N-D6 F3505-N-D3 F3505-N-D43 F3505-N-D44 F3505-N-D45 F3505-N-D46 F3505-N-F5 F3505-N-F6 F3505-N-F3 F3505-N-F43 F3505-N-F44 F3505-N-F45 F3505-N-F46 F3505-N-G5 F3505-N-G6 F3505-N-G3 F3505-N-G43 F3505-N-G44 F3505-N-G45 F3505-N-G46 F3505-K227-A5 F3505-K227-A52 F3505-K227-A53 F3505-K227-A54 F3505-K227-A55 F3505-K227-A9 SSP OSEE V9 OSCC Mid Market U Lic. Pkg. Ident SSP OSEE V9 OSCC Small U Lic. Pkg. Ident SSP OSEE V9 OSCC Exp. U Lic. Pkg. Ident SSP OSEE V9 OSCC Exp. Essential U Lic. Pkg. Ident SSP OSEE V9 OSCC Exp. Multi-Chan. U Lic. Pkg. Ident. SSP OSEE V9 OSCC Conv. Essent. MultiChan.U Ident. SSP OSEE V9 OSCC Exp Manager Lic Pkg. Ident. SSP R 8x5 OSEE V9 OSCC Mid Market U Lic. Pkg. Ident SSP R 8x5 OSEE V9 OSCC Small U Lic. Pkg. Ident SSP R 8x5 OSEE V9 OSCC Exp. U Lic. Pkg. Ident SSP R 8x5 OSEE V9 OSCC Exp. Essential U Lic. Pkg. Ident SSP R 8x5 OSEE V9 OSCC Exp. Multi-Chan. U Lic. Pkg. Ident. SSP R 8x5 OSEE V9 OSCC Conv. Essent. MultiChan.U Ident. SSP R 8x5 OSEE V9 OSCC Exp Manager Lic Pkg. Ident. SSP R 24x7 OSEE V9 OSCC Mid Market U Lic. Pkg. Ident SSP R 24x7 OSEE V9 OSCC Small U Lic. Pkg. Ident SSP R 24x7 OSEE V9 OSCC Exp. U Lic. Pkg. Ident SSP R 24x7 OSEE V9 OSCC Exp. Essent. U Lic. Pkg. Ident SSP R 24x7 OSEE V9 OSCC Exp. Multi-Chan. U Lic. Pkg. Ident. SSP R 24x7 OSEE V9 OSCC Conv. Essent MultiChan.U Ident. SSP R 24x7 OSEE V9 OSCC Exp Manager Lic Pkg. Ident. OSCC E V9 Omni-Channel User OSCC E V9 Ess.User to OmniChan Conv OSCC E V9 Multi- to OmniChan User Conv OSCC E V9 Open Media Connector OSCC E V9 Red. Upgr from E V7/V8 OSCC E V9 Networking Option 0

11 Feature quantity limits: Feature Min Qty Limit Max Qty Limit OSCC E V9 Base Info OSCC E V9 Base Package OSCC E V9 Base Redundancy OSCC E V9 CDSS Base 2 OSCC E V9 CDSS HA Port 200 OSCC E V9 CDSS Port 200 OSCC E V9 CDSS Product Inst f. SL OSCC E V9 Central Reporting OSCC E V9 CRS Manager 80 OSCC E V9 CRS Prod Inst f. SL OSCC E V9 Demo Pack OSCC E V9 Essential User 500 OSCC E V9 Manager 80 OSCC E V9 MultiChan User 500 OSCC E V9 Product Inst for SL OSCC E V9 Redundancy User 500 OSCC E V9 SAP CIC Desk.Integr. 00 OSCC E V9 SAP ICI Desk.Integr. 750 OSCC E V9 Tenant OSCC E V9 Omni-Channel User 500 OSCC E V9 Open Media Connector 0 OSCC E V9 Integration User 500 PBX types:! " # $ " % % &'(! ) *! " &'(!! ) *! " + + )&& (,

12 )&& -' ( 3. First Licensing One of the Enterprise base licenses or one service provider license (except CDSS Serv. Provider) has to be used. OSCC CDSS V9 Base is no base license for the whole OSCC Enterprise V9 system. PBX type to which the Contact Center system will be connected, the reporting level, the release information must be provided during license key generation. Please make sure to select the release correctly. Otherwise the product will not accept the license key. 4. Add-On Licensing Nothing special 5. Rehost Nothing special 6. Shift Partial shift is not possible. 7. License Transfer Nothing special 8. Upgrade 8.. OSCC E V7.0 OSCC E V9 It is possible to upgrade from OpenScape Contact Center Enterprise V7.0. Only the whole system can be upgraded. The MAC Address cannot be changed during the upgrade process. The upgrade must be carried out from Generate License Key section in CLS as multichannel and essential or integration user upgrade features will be prompt and they can be provided to the CLS only from Generate License Key section. Please see the section 9. which includes directions to calculate the amount of needed multichannel and essential or integration user upgrade features. 2

13 The release selection is set as R regardless of the user s choice After the upgrade of the standby system, the license key of the main system gets deleted. This way, the user can regenerate the license key of the main system through Regenerate Missing Keys. This allows both standby system s and main system s license key to be identical. The regeneration of the main system must be done after the upgrade of the standby system otherwise the main and the standby license keys will not be equivalent. Upgrade Validation (required upgrade features): OSCC E V7 Mapping Qty. OSCC E V9 OSCC E V7.0 Base Pack Enterprise OSCC E V9 Base Upgr from E V7 OSCC E V7.0 Base OSCC E V9 Base Upgr from E V7 OSCC E V7.0 Base UC Package OSCC E V9 Base Upgr from E V7 OSCC E V7.0 Base Pack Attendant OSCC E V9 Base Upgr from E V7 OSCC E V7.0 Base Redundancy OSCC E V9 Red. Upgr from E V7/V8 OSCC E V7.0 Central Reporting OSCC E V9 CRS Upgrade from V7 OSCC E V7.0 CRS Manager OSCC E V9 CRS Upgrade from V7 Upgrade Mapping Table: OSCC E V7.0 Mapping Qty. OSCC E V9 OSCC E V9 Base Package OSCC E V7.0 Base Pack Enterprise 0 OSCC E V9 User OSCC E V9 Manager V7 OSCC E V9 Base Package OSCC E V7.0 Base Pack Attendant OSCC E V9 User OSCC E V9 Manager V7 OSCC E V7.0 Cold Redundancy User OSCC E V9 Redundancy User OSCC E V7.0 Central Reporting OSCC E V9 Central Reporting OSCC E V7.0 CRS Manager OSCC E V9 CRS Manager OSCC E V7.0 Web Collaborat. User OSCC E V9 Web Collab. User OSCC E V7.0 User OSCC E V9 User OSCC E V7.0 Manager OSCC E V9 Manager OSCC E V7.0 User OSCC E V9 User OSCC E V7.0 SAP ICI Desk.Integr. OSCC E V9 SAP ICI Desk.Integr. 3

14 OSCC E V7.0 SAP CIC Desk.Integr. OSCC E V9 SAP CIC Desk.Integr. OSCC E V7.0 Tenant OSCC E V9 Tenant OSCC E V9 Base Package OSCC E V7.0 Base UC Package 5 OSCC E V9 User OSCC E V9 Manager V7 OSCC E V7.0 Base OSCC E V7.0 Base Redundancy OSCC E V9 Base Package V7 OSCC E V9 Base Redundancy V7 OSCC E V7.0 Networking OSCC E V9 Networking Option 8.2. OSCC E V8 OSCC E V9 It is possible to upgrade from Openscape Contact Center Enterprise V8. Only the whole system can be upgraded. The MAC Address cannot be changed during the upgrade process. The upgrade must be carried out from Generate License Key section in CLS as multichannel and essential or integration user upgrade features will be prompt and they can be provided to the CLS only from Generate License Key section. Please see the section 9. which includes directions to calculate the amount of needed multichannel and essential or integration user upgrade features. The release selection is set as R regardless of the user s choice After the upgrade of the standby system, the license key of the main system gets deleted. This way, the user can regenerate the license key of the main system through Regenerate Missing Keys. This allows both standby system s and main system s license key to be identical. The regeneration of the main system must be done after the upgrade of the standby system otherwise the main and the standby license keys will not be equivalent. Upgrade Validation (required upgrade features): OSCC E V8 Mapping Qty. OSCC E V9 OSCC E V8 Base Attendant Info OSCC E V9 Base Pack Upgr from V8 OSCC E V8 Base Info OSCC E V9 Base Pack Upgr from V8 OSCC E V8 UC Bundle OSCC E V9 Base Pack Upgr from V8 OSCC E V8 Base Pack (5U,Mgr) OSCC E V9 Base Pack Upgr from V8 OSCC E V8 Base Pack (0U,0AgentD,Mgr) OSCC E V9 Base Pack Upgr from V8 OSCC E V8 Base Pack Attendant (A,U,Mgr) OSCC E V9 Base Pack Upgr from V8 OSCC E V8 CRS Manager OSCC E V9 CRS Upgrade from V8 4

15 OSCC E V8 Central Reporting OSCC E V9 CRS Upgrade from V8 OSCC E V8 Base Redundancy OSCC E V9 Red. Upgr from E V7/V8 Upgrade Mapping Table: OSCC E V8 Mapping Qty. OSCC E V9 5 OSCC E V9 User OSCC E V8 Base Pack (5U,Mgr) OSCC E V9 Manager V8 OSCC E V8 Manager OSCC E V9 Manager OSCC E V8 User OSCC E V9 User OSCC E V8 CRS Manager OSCC E V9 CRS Manager OSCC E V8 Cold Redundancy User OSCC E V9 Redundancy User OSCC E V8 CDSS Port OSCC E V9 CDSS Port OSCC E V8 CDSS HA Port OSCC E V9 CDSS HA Port OSCC E V8 Web Collaborat. User OSCC E V9 Web Collab. User OSCC E V8 User OSCC E V9 User OSCC E V8 SAP ICI Desk.Integr. OSCC E V9 SAP ICI Desk.Integr. OSCC E V8 SAP CIC Desk.Integr. OSCC E V9 SAP CIC Desk.Integr. OSCC E V8 Tenant OSCC E V9 Tenant OSCC E V8 UC Bundle OSCC E V8 Base Pack (0U,0AgentD,Mgr) OSCC E V8 Base Pack Attendant (A,U,Mgr) OSCC E V8 Base Attendant Info OSCC E V8 Central Reporting OSCC E V8 Base Info 5 OSCC E V9 User OSCC E V9 Manager 0 OSCC E V9 User OSCC E V9 Manager OSCC E V9 User OSCC E V9 Manager OSCC E V9 Base Package V8 OSCC E V9 Central Reporting V8 OSCC E V9 Base Package V8 5

16 OSCC E V8 Base Redundancy OSCC E V9 Base Redundancy V8 OSCC E V8 Networking OSCC E V9 Networking Option 8.3. OSCC A V9->OSCC E V9 It is possible to upgrade from OpenScape Contact Center Agile V9. Only the whole system can be upgraded. The MAC Address cannot be changed during the upgrade process. The upgrade must be carried out from Generate License Key section in CLS as multichannel and essential upgrade features will be prompt and they can be provided to the CLS only from Generate License Key section. The release selection is set as R regardless of the user s choice Upgrade Validation (required upgrade features): OSCC A V9 Mapping Qty. OSCC E V9 OSCC A V9 Base Info OSCC E V9 Basis Agile-Upgr OSCC A V9 Base Pack OSCC E V9 Basis Agile-Upgr OSCC A V9 CDSS Base OSCC E V9 Basis Agile-Upgr OSCC A V9 User OSCC E V9 UsrUpgr from A p. Agt Upgrade Mapping Table: OSCC A V9 Mapping Qty. OSCC E V9 OSCC E V9 Manager OSCC A V9 Base Pack OSCC E V9 Base Package 5 OSCC E V9 User V9 OSCC A V9 User OSCC E V9 User OSCC A V9 CDSS Port OSCC E V9 CDSS Port OSCC A V9 CDSS Base OSCC E V9 CDSS Base OSCC A V9 Manager OSCC E V9 Manager OSCC A V9 User OSCC E V9 User OSCC A V9 Base Info OSCC E V9 Base Package V9 6

17 9. FAQ 9.. Required MultiCh. and Essential Upgrade Quantity The upgrade must be carried out from Generate License Key section in CLS because it is required to activate OSCC E V9 MultChan Usr Upgr f x and/or OSCC E V9 Essent. Usr Upgr f. x and/or OSCC E V9 Integr. User Usr Upgr f. x during the upgrade. These features will convert the resulting OSCC E V9 User, OSCC E V9 Web Collab. User and OSCC E V9 User to OSCC E V9 MultiChan User and OSCC E V9 Essential User. The amount of upgrade features required to complete the upgrade is equal to the amount of the resulting MultiChan User and Essential User respectively. The resulting amount can be calculated with the following algorithm: #F3505-K227-A27(OSCC E V9 User) = #F3505-K227-A27(OSCC E V9 User) - #F3505-K227-A22(OSCC E V9 Integration User) IF #F3505-K227-A6(OSCC E V9 User) > #F3505-K227-A28(OSCC E V9 Web Collab. User) Then #F3505-K227-A32(OSCC E V9 MultiChan User) = #F3505-K227-A32(OSCC E V9 MultiChan User) + #F3505-K227-A6(OSCC E V9 E- Mail User) #F3505-K227-A27(OSCC E V9 User) = #F3505-K227-A27(OSCC E V9 User) - #F3505-K227-A6(OSCC E V9 User) #F3505-K227-A3(OSCC E V9 Essential User) = #F3505-K227-A27(OSCC E V9 User) #F3505-K227-A6(OSCC E V9 User) = 0 #F3505-K227-A28(OSCC E V9 Web Collab. User) = 0 #F3505-K227-A27(OSCC E V9 User) = 0 Else #F3505-K227-A32(OSCC E V9 MultiChan User) = #F3505-K227-A32(OSCC E V9 MultiChan User) + #F3505-K227-A28(OSCC E V9 Web Collab. User) #F3505-K227-A27(OSCC E V9 User) = #F3505-K227-A27(OSCC E V9 User) - #F3505-K227-A28(OSCC E V9 Web Collab. User) #F3505-K227-A3(OSCC E V9 Essential User) = #F3505-K227-A27(OSCC E V9 User) #F3505-K227-A6(OSCC E V9 User) = 0 #F3505-K227-A28(OSCC E V9 Web Collab. User) = 0 #F3505-K227-A27(OSCC E V9 User) = 0 endif 7

18 About Unify Unify is one of the world s largest communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. unify.com Copyright Unify Software and Solutions GmbH & Co. KG, 206 Mies-van-der-Rohe-Strasse 6, Munich, Germany All rights reserved. Reference No.: A3002-P300-D The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

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