Training and Certification. Guide to Learning and Certification Paths

Transcription

1 Training and Certification Guide to Learning and Certification Paths

2 Home Contents Back Next

3 Table of Contents ServiceNow Fundamentals Implementer Developer Fulfiller Training 3

4 Get Certified Become Indispensable Is your role that of an, a Developer, an Implementer, or an Architect? Achieving your goals begins with your Certification path. Starting with ServiceNow Fundamentals, all of our ServiceNow Certification exams demonstrate your mastery of ServiceNow and certify that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow Platform. Successfully passing ServiceNow Certification exams also establishes the core skill set necessary to pursue further Certification for individuals interested in obtaining ServiceNow Implementation Specialist Certification. HR PLATFORM Certified ITSM ITBM SECURITY ITOM CSM 8+ CERTIFICATIONS 7+ PRODUCT LINES 40+ COURSES 4

5 Training Courses $ - 2 Day Courses Cost: US$ 1,595 $ - 3 Day Courses Cost: US$ 2,095 $ - 5 Day Courses Cost: US$ 2,995 Coming Soon ServiceNow Fundamentals $ Scripting Fundamentals $ Application Development Fundamentals $ Service Portal Fundamentals $ Performance Analytics Fundamentals $ Orchestration Fundamentals $ Domain Separation Implementation $ Platform Implementation $ ServiceNow Fundamentals $ Service Portal Fundamentals $ Field Service Mgmt. Fundamentals $ CSM Fundamentals $ Performance Analytics Fundamentals $ ServiceNow Fundamentals $ Service Portal Fundamentals $ Service Mapping Fundamentals $ ITSM Fundamentals $ Discovery Fundamentals $ Scripting Fundamentals $ SAM (Software Asset Mgmt.) Fundamentals $ HAM (Hardware Asset Mgmt.) Fundamentals $ Application Development Fundamentals $ Event Mgmt. Fundamentals $ Edge Encryption Fundamentals $ Cloud Mgmt. Fundamentals $ PPM (Project Portfolio Mgmt.) Fundamentals $ FM (Financial Mgmt.) Fundamentals $ Service Mapping Implementation $ ITSM Implementation $ PPM Implementation $ FM Implementation $ Cloud Mgmt. Implementation $ IT BUSINESS APPS/ PLATFORM SECURITY CUSTOMER SERVICE ServiceNow Fundamentals $ HR GRC (Governance, Risk and Compliance) Fundamentals $ Security Operations Fundamentals $ Vendor Risk Mgmt. Fundamentals $ Orchestration Fundamentals $ CSM Implementation $ Service Portal Implementation $ Field Service Mgmt. Implementation $ ServiceNow Fundamentals $ HR Fundamentals $ Service Portal Fundamentals $ Performance Analytics Fundamentals $ HR Implementation $ Performance Analytics Implementation $ Service Portal Implementation $ Vulnerability Response Implementation $ Security Incident Response Implementation $ GRC Implementation $ Vendor Risk Mgmt. Implementation $ 5

6 Paths by Product PRODUCT LINE SPECIALIZATION LEARNING LIBRARY ITSM ITOM SELECT PRODUCT LINE ITBM SERVICENOW ITSM ITOM ITBM CSA CSM HR CSM SECURITY Learn the basics of the ServiceNow Platform PLATFORM HR Security Platform 6

7 Implementer Paths by Product PRODUCT LINE SPECIALIZATION IMPLEMENTATION LEARNING LIBRARY CIS - ITSM IT Service Mgmt. CIS - SM Service Mapping Cloud Mgmt. SERVICENOW SAIF PLATFORM IMPLEMENTATION SELECT PRODUCT LINE ITSM ITOM CIS - ITBM Project Portfolio Mgmt. Financial Mgmt. Software Asset Mgmt. Hardware Asset Mgmt. ITBM Implementer CSA CSM HR CIS - CSM Customer Service Mgmt. Field Service Mgmt. SECURITY Learn the basics of the ServiceNow Platform ServiceNow Methodology Course and Simulator Implement the ServiceNow Platform PLATFORM CIS - HR Human Resources SECURITY Security Incident Response Vulnerability Response Governance Risk & Compliance Vendor Risk Mgmt. Coming Soon PLATFORM PLATFORM - Application Developer PLATFORM - Performance Analytics PLATFORM - Service Portal 7

8 The training has prepared our people well for the switch and ensured that we have fewer internal support calls. Robert Coenen Senior Director, Technology Services Carlson WagonLit Travel

9 ServiceNow Fundamentals

10 ServiceNow Fundamentals ServiceNow Fundamentals Course This course is designed for those who are new to the ServiceNow ecosystem, and are learning the organization of the platform, and its security features. Certified System Exam This exam demonstrates mastery of ServiceNow Fundamentals and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, administration and maintenance of the ServiceNow Platform. All roles start SERVICENOW COURSE Learn the basics of the ServiceNow Platform CERTIFIED SYSTEM ADMINISTRATOR CSA 10

11

12 Path The path is designed for system administrators and those who are new to the ServiceNow ecosystem. Learners on this path will learn administration functions and gain the ServiceNow fundamentals certification. Then they will select the relevant product line for specialized training for their product line. SELECT PRODUCT LINE PRODUCT LINE SPECIALIZATION SERVICENOW ITSM ITOM LEARNING LIBRARY ITBM CSA CSM HR SECURITY Learn the basics of the ServiceNow Platform PLATFORM Continue to train for selected product line 12

13 ITSM PRODUCT LINE SPECIALIZATION SERVICENOW PRODUCT LINE LEARNING LIBRARY CSA ITSM ITSM ITSM Fundamentals Course New Releases Learn the basics of the ServiceNow Platform 13

14 ITOM PRODUCT LINE SPECIALIZATION COURSES SERVICENOW PRODUCT LINE LEARNING LIBRARY Includes topics such as: CSA ITOM ITOM Learn the basics of the ServiceNow Platform Service Mapping Fundamentals Discovery Fundamentals Event Mgmt. / OI Fundamentals Cloud Mgmt. Fundamentals CMDB ITOM - Storage Discovery New Releases Coming Soon 14

15 PPM & FM PRODUCT LINE SPECIALIZATION COURSES Project Portfolio Mgmt. Fundamentals LEARNING LIBRARY Includes topics such as: New Releases PPM SERVICENOW PRODUCT LINE CSA ITBM Learn the basics of the ServiceNow Platform Coming Soon Project Portfolio Mgmt. (PPM) Path Financial Mgmt. (FM) Path FM Fundamentals FM Deployment and Integrations Project, Cost FM 15

16 Customer Service Mgmt. PRODUCT LINE SPECIALIZATION COURSES SERVICENOW PRODUCT LINE LEARNING LIBRARY CSA CSM CSM CSM Fundamentals New Releases 16

17 HR PRODUCT LINE SPECIALIZATION COURSES SERVICENOW PRODUCT LINE LEARNING LIBRARY CSA HR HR HR Fundamentals New Releases Learn the basics of the ServiceNow Platform 17

18 Security PRODUCT LINE SPECIALIZATION COURSES SERVICENOW PRODUCT LINE LEARNING LIBRARY CSA Security Security Security Operations Fundamentals GRC Fundamentals Vendor Risk Mgmt. Fundamentals New Releases Coming Soon 18

19 Implementer

20 Implementer Implementer Path The Implementer quickly deploys ServiceNow products into customer environments to achieve successful implementations. Become a Certified Implementation Specialist and showcase your extensive application and platform experience to support your customer s success. SELECT PRODUCT LINE PRODUCT LINE SPECIALIZATION COURSES SERVICENOW SAIF PLATFORM IMPLEMENTATION ITSM ITOM IMPLEMENTATION LEARNING LIBRARY ITBM Implementer CSA CSM Certified HR SECURITY Learn the basics of the ServiceNow Platform ServiceNow Methodology Course and Simulator Implement the ServiceNow Platform PLATFORM Prerequisites ServiceNow Fundamentals, SAIF Fundamentals and ServiceNow Platform Implementation 20

21 Implementer ITSM Implementer ITSM SPECIALIZATION COURSES SERVICENOW SAIF PLATFORM IMPLEMENTATION PRODUCT LINE IMPLEMENTATION LEARNING LIBRARY Implementer CSA ITSM ITSM ITSM Fundamentals ITSM Implementation ITSM Simulators (Change Mgmt., Problem Mgmt., and Service Catalog) New Releases 21

22 Implementer ITOM Implementer PRODUCT LINE SPECIALIZATION COURSES Discovery Fundamentals Event Mgmt./ OI Fundamentals IMPLEMENTATION LEARNING LIBRARY Includes topics such as: CMDB ITOM - Storage Discovery DISCOVERY /EVENT SERVICENOW SAIF PLATFORM IMPLEMENTATION PRODUCT LINE Implementer CSA ITOM SM Coming Soon Discovery/Event. Path Service Mapping Fundamentals Discovery Fundamentals Event Mgmt./ OI Fundamentals Service Mapping Implementation CMDB ITOM - Storage Discovery Service Mapping Path 22

23 Implementer PPM & FM Implementer PRODUCT LINE SPECIALIZATION COURSES IMPLEMENTATION LEARNING LIBRARY Includes topics such as: PPM PPM Fundamentals PPM Simulator Agile Development Demos SERVICENOW SAIF PLATFORM IMPLEMENTATION PRODUCT LINE Implementer CSA ITBM FM Coming Soon Project Portfolio Mgmt. (PPM) Path Financial Mgmt. (FM) Path FM Implementation FM Simulator Cost Transparency 23

24 Implementer CSM Implementer PRODUCT LINE SPECIALIZATION COURSES Implementers SERVICENOW CSA SAIF PLATFORM IMPLEMENTATION PRODUCT LINE CSM IMPLEMENTATION LEARNING LIBRARY Includes topics such as: CSM CSM Fundamentals PA Fundamentals CSM Implementation Service Portal Implementation CSM Migration ITSM vs CSM Coming Soon 24

25 Implementer HR Implementer PRODUCT LINE SPECIALIZATION COURSES Implementers SERVICENOW CSA SAIF SERVICENOW IMPLEMENTATION PRODUCT LINE HR IMPLEMENTATION LEARNING LIBRARY Includes topics such as: HR HR Fundamentals PA Fundamentals Service Portal Fundamentals HR Implementation PA Implementation Service Portal Implementation HR Simulator Migration from nonscoped to scoped Integrations New Releases Coming Soon 25

26 Implementer Security Implementer PRODUCT LINE SPECIALIZATION COURSES IMPLEMENTATION LEARNING LIBRARY Security Operations Fundamentals Security Inc. Response Implementation New Releases SEC. OPS SERVICENOW SAIF PLATFORM IMPLEMENTATION PRODUCT LINE Implementers CSA SECURITY Security Operations Fundamentals Vulnerability Response Implementation Vulnerability Response Simulator New Releases SEC. VR SEC. GRC Coming Soon Security Operations (SO) Path Vulnerability Response (VR) Path Governance Risk & Compliance (GRC) Path GRC Fundamentals Vendor Risk Mgmt. Fundamentals GRC Implementation GRC Simulator Vendor Risk Mgmt. Implementation New Releases New Releases SEC. RM Vendor Risk Mgmt. (VRM) Path 26

27 Developer

28 Developer Developer Path ServiceNow Developers Path is designed to train candidates on how to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications. Candidates are required to pass the Certified Application Developer (CAD) exam before the Certified Application Developer status can be attained. PRODUCT LINE SPECIALIZATION COURSES SERVICENOW SELECT PRODUCT LINE COURSE LEARNING LIBRARY Developer PLATFORM CAD Scripting in ServiceNow Fundamentals Application Development Fundamentals Service Portal Fundamentals Performance Analytics Fundamentals Orchestration Fundamentals Service Portal Simulator* New Releases Prerequisites The Fundamentals Courses. * Simulators are accessible to Partners Only 28

29 Developer Certified Application Developer Exam Demand for ServiceNow developers is growing rapidly. ServiceNow Certified Application Developer exam recognizes that successful candidates have the knowledge and experience to take full advantage of the ServiceNow Platform. Throughout the training and certification programs, attendees learn to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications. ServiceNow Certification Developer exams are computer based exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available. Special needs can be accommodated. Contact Training and Certification ( ) for more info. Start Learn how to customize the ServiceNow Platform Select PLATFORM product line Exam Registration and Scheduling Appointments may be made in advance or on the actual test day, subject to availability. TAKE CAD EXAM (COMPUTER BASED) Proctored Environment (Online proctoring is also available*) 29

30 Sharpen your skills to ensure effective platform utilization

31 Fulfiller Training

32 Fulfiller Implementer Training Fulfiller Training Paths $ - Approx. US$ 8,000 per process Reporting PPM (PPS) Demand Mgmt. (PPS) Resource Mgmt. (PPS) Agile (PPS) Test Mgmt. (PPS) Hardware Asset Mgmt. Software Asset Mgmt. Financial Mgmt. Vendor Mgmt. Procurement Contract Mgmt. BUSINESS APPS/ PLATFORM CUSTOMER SERVICE Customer Service Mgmt. ITBM HR ITSM SECURITY Case Mgmt. Onboarding Knowledge Mgmt. Facilities and Field Services Mgmt. Incident Mgmt. Problem Mgmt. Change Mgmt. Release Mgmt. Request Mgmt. Configuration Mgmt. Knowledge Mgmt. Security Incident Response Vulnerability Response GRC 32

33 Fulfiller Training Class Time Minutes Fulfiller Training is designed for anyone who manages requests, handles incidents, or resolves issues. (It can apply to anyone outside of IT as well and the terminology can differ). Training can be delivered directly to your training team via the Train-the-Trainer delivery option This training is for Users of the platform who support all your processes. Ensuring that these users are fully trained is critical to the success of your business. The training we create is customized according to your specific implementation of a ServiceNow application. Delivery is typically minutes depending on the complexity of your specific process. Accelerate your time to value through innovative and engaging training that increases user adoption, helps ensure project success and encourages appropriate software utilization. Whether you are planning to go live with ServiceNow or onboarding new employees to ensure consistency, Fulfiller Training is key. Configuration Mgmt. Database (CMDB) is taught within the context of Incident, Problem, and Change. Customized Training ServiceNow experts can develop and deliver customized Fulfiller Training mapped directly to your requirements. Training packages scale from a small group of process owners or trainers to thousands of Fulfillers spread across the globe. Fulfiller Training is delivered via various formats including: Virtual Instructor-Led Training (VILT) Instructor-Led Training/In-Person (ILT) Train-the-Trainer 33

34 We bring learning to you when you want it and on any device that you want it

35 Learning Library Learning Library Courses Unlimited subscription accesss - Approx. US$ 1,000 per user, per year Coming Soon CMDB Reconciliation Event Mgmt. Discovery - Storage Discovery Cloud - Managing AWS with ServiceNow Performance Analytics for Managers and Viewers Performance Analytics - Spotlight ServiceNow Reporting Edge Encryption Proxy Installation Importing in ServiceNow 10 Minute Scripting Advanced Administration - Turnstiles Experimenting with the Join and Turnstile Activities Data Migration ITSM vs CSM BUSINESS APPS/ PLATFORM CUSTOMER SERVICE ITOM HR ITBM SECURITY Migration from non-scoped to scoped Integrations Agile Development Demos Application Portfolio Mgmt. PPM Best Practices Cost Transparency Essentials Application Security - Overview 35

36 Learning Implementer Library Learning Library Learn on your own schedule, at your desired pace The ServiceNow Learning Library provides 24/7 access to a wide variety of learning courses. Training ranges from short videos to detailed tutorials allowing you to learn on a schedule that aligns with your availability. Mobile ready content provides access at any time and from any location. 36

37 Learning Library 03 Accelerate learning and retention by leveraging Product Tutorials, digital assets and more 04 Target the content you need and access all or just the sections you are interested in 02 Access from any device, anywhere, with mobile ready content so you can learn on the go 05 Consolidate and refresh your knowledge so you can maximize your ROI and get the most out of ServiceNow 01 Learn at your desired pace when you have time and bandwidth, 24/7 06 Enhance performance and productivity with focused training and stay relevant 37

38 Training and Certification Guide Implementer ServiceNow award-winning* Simulators help train you to be better prepared for an implementation Simulators Simulators are accessible to Partners ONLY Real world experience in a controlled environment so there is no risk Simulators educate on ServiceNow product technology, processes and implementation best practices, priorities and dependencies Immediately assess your knowledge through automated testing and feedback So you know whether you are on the right track or need a bit more practice! Simulators are accessible via our Partner Portal * CEdMA Innovation award Home Contents Back Next

39 ServiceNow Simulators ServiceNow Simulators Simulator Product Line Product Line Implementation ITSM Simulator ITSM HAM Simulator SAM Simulator Change Mgmt. Simulator Incident Mgmt. Simulator Problem Mgmt. Simulator Service Catalog Simulator ITBM Financial Mgmt. Simulator PPS Simulator Performance Analytics Simulator ITOM Service Mapping Simulator Orchestration Simulator CSM Simulators CSM CSM Simulator HR Simulators HR HR Simulator Security Simulators Security Security Operations Fundamentals Simulator Vulnerability Response Implementation Simulator GRC Simulator Platform Simulatorstors Platform Service Portal Simulator 39

40 Index Page Paths by Product 06 Get Certified Become Indispensable 04 Implementer Paths by Product 07 Index 40 Learning Library Courses 35 ServiceNow Learning Library 36 ServiceNow Simulators 38 Training Courses 05 Page ADMINISTRATOR 11 Path 12 CSM 16 HR 17 PPM & FM 15 ITOM 14 ITSM 13 Security 18 DEVELOPER 27 Certified Application Developer Exam 29 Developer Path 28 Prerequisites 28 Page IMPLEMENTER 19 CSM Implementer 24 HR Implementer 25 Implementer Path 20 ITOM Implementer 22 ITSM Implementer 21 PPM & FM Implementer 23 Prerequisites 20 Security Implementer 26 FULFILLER TRAINING 31 Customized Training 33 Fulfiller Training Paths 32 SERVICENOW 09 Certified System Exam 10 ServiceNow Fundamentals Course 10 40

41 Home Contents Back Next

42 Start your certification path today