SMARTnet provides you with the following advantages:

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1 SMARTnet Service is an award-winning technical support service that gives you and your IT staff direct, round the clock access to Cisco engineers and extensive Cisco.com resources. Cisco SMARTnet is essential to keeping your business-critical functions available, secure, and operating at peak performance. Networks are the lifelines that connect your customers to goods and services. The impact of network downtime is significant, as it can degrade productivity, erode customer confidence, and cost nearly 3.6 percent of annual revenue - depending on the size of your company. Decreased network availability also creates a negative customer experience. Analysis shows that a good customer experience correlates highly to loyalty especially when plans come for making additional purchases. In fact, repurchase plans can swing 15%. Additionally, it is estimated that a 5 percent increase in customer retention due to increased loyalty yields a staggering 75 percent increase in the present valued net of an existing customer. IT Devices is here take care of our costumer s and that s why we are introducing Cisco Smartnet - now you can run your business, equipment and other net facing giants smoothly without any problem. (itdevicesonline) SMARTnet provides you with the following advantages: Around the clock, global access to the Cisco Technical Assistance Center. Access to the extensive Cisco.com knowledge base and tools. SMARTnet Onsite Hardware replacement options which include 2 or 4 hour, next business day advance replacement of hardware. Continuous operating system software updates, including both minor and major releases within the licensed feature set. Why Buy SMARTnet? Would you drive a car without insurance? Unlikely.

2 What would happen if your major core router fails? Could you wait days if the spare part needed is out of stock? What impact would it have on your business? Don t think any thing because the solution that your mind is offering you will definitely results in paying more money, wastage of time and after waiting for couple of hours there is no surety that you off devices will 100% comes back to a running state. What will you do if your purchased device faces some hardware failure? Then the device must need some instant hardware replacement for sure. So on behalf of Cisco, it s our privilege that we are selling a solution beyond your expectations in the form of SMARTnet. We can proudly say TAKE IT ONCE AND YOU WILL ASK FOR IT AGAIN AND AGAIN. Itdevicesonline expert team. IMPORTANT FAQ: After a small survey done by our Sales and Technical Team, we have come to understand what people are looking for, what sort of queries arises in their mind, and how we can we facilitate them:. If your hardware breaks, it will be replaced within no time.. If you need support for any of your equipment, you get access to call the Cisco Technical Assistance Center.. You receive access to download and install software updates for your Cisco equipment. WE ARE HERE TO FULFILL YOUR WISH LIST AND GUIDE YOU IN THE RIGHT DIRECTION Q. Why would I need this? A. If Cisco products are important to your business, you need SMARTnet. If your Cisco product is online, it is vital that you update the software when a new version is released - this protects you from software bugs and security holes. If you are connecting to remote sites over a VPN using Cisco Products and one of your boxes fails, what would be the cost to

3 your business? With SMARTnet, your downtime can be limited to 2 hours. A SMARTnet contract allows you to call telephone support at Cisco`s Technical Assistance Center (TAC). Over 95% of all calls received by the TAC help customers handle complex network operation and management issues such as: Advanced software configuration Interoperability and upgrade questions Hardware and software information Q. Why should you purchase Cisco SMARTnet Service? 1. Maximize the network availability, reliability, stability, and security with direct access to skilled engineers at Cisco 2. Reduce the cost of network ownership by using Cisco expertise, knowledge, and availability 3. Increase return on investment (ROI) by accessing Cisco s operating system software enhancements. 4. Speed up time needed to repair with the right parts at the right time to resolve issues quickly. 5. Manage scarce internal expert resources more efficiently at all locations when utilizing the proactive diagnostics and real-time alerts available with Smart Call Home on select devices. 6. Ability to empower your IT staff and improve productivity and revenue per employee with access to tools and technical support documentation that can increase self-sufficiency and technical knowledge. Q. How do you purchase Cisco SMARTnet Service? A. You may purchase Cisco SMARTnet Service directly from Cisco, OR through global network of highly qualified Cisco certified partners such as ourselves itdevicesonline. Contact us 24/7 if you have any query. SALES & GENERAL INQUIRIES 7172 Regional Street, Dublin, CA 94568,

4 Phone (866) Fax (510) Q. What type of contracts Smart net is offering? A. You can have three different types of contracts: 8x5x4 - Advance replacement parts are delivered within 4 hours of determining that part replacement is required during the standard work week (8 hours a day, 5 days a week). 24x7x4 - Advance replacement parts are delivered within 4 hours of determining that part replacement is required (24 hours a day, 7 days a week). 24x7x2 - Advance replacement parts are delivered within 2 hours of determining that part replacement is required (24 hours a day, 7 days a week). Q. How does Advance Replacement work? A. Should you experience a fault with contracted hardware, your first point of contact will be Cisco TAC (Technical Assistance Center). They will decide if the problem is in the hardware, configuration, or IOS software issue. If the hardware is at fault, a replacement will be sent within the contractual period, known as an advance replacement. The faulty hardware must then be returned to Cisco. Q. What length is the service contract? A. The contracts are usually for a period of twelve (12) months; however multiple year contracts are also available. If your SMARTnet contract is running out, our team will be there to service your renewal process of the SMARTnet at the lowest prices Q. Does Cisco SMARTnet Service only offer break/fix insurance? A. No. The Cisco SMARTnet Service offers you help handling complex network operation and management issues such as:

5 Advanced software configuration Interoperability and upgrade questions Hardware and software information Q. What software am I entitled to with Cisco SMARTnet? A. You are entitled to all operating system software updates within licensed feature sets for covered devices. This includes operating system bug fixes and maintenance, minor, and major releases. Q. What if I buy Smart net from you? A. We always welcome our customers and believe in making our service available to them a priority not only for the short term, but for a life time. We can provide you with all CISCO products plus their associated SMARTnet s. We will help in taking care of your needs and contracts as we are a CISCO partner. We will ensure it is accurately set up, so just in case of failure, you will know that all your problems will be solved in a moments matter. Q. Is Cisco advance hardware replacement available globally? A. Yes. Cisco advance hardware replacement is available worldwide. Dependable parts delivery on a global basis is enabled by the Cisco Service Supply Chain. A network of over 900 spare parts depots around the world are managed by a sophisticated global inventory that automates parts stocking processes worldwide. Q. Can I buy SMARTnet on a product that is older than 12 months? A. Cisco Terms and conditions state that SMARTnet should be purchased within the first 90 days of purchase date; however any product that is still under warranty can usually be covered. We can also provide you with SMARTnet if your product is under warranty itdevicesonline.

6 Protect your company, protect your investment, protect your connection ask your sales professional for a SMARTnet quote SALES & GENERAL INQUIRIES 7172 Regional Street, Dublin, CA 94568, Phone (866)