Product Certification Flow Charts
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1 NEC Corporation of America - National Training Center training@necam.com SV9300 SV9500 SV9100 Product Certification Flow Charts Revised 12/05/2017
2 Univerge SV8100 Certification Flow Chart Required Pre-Requisites TITLE: IP Prerequisite course with Exam Type: Web Based Pre-Requisites Course Code: NTC TITLE: SV8100 Hardware Pre-Requisite Type: Web Based Pre-Requisites Course Code: NTC _v1 Required Foundation Courses TITLE: UNIVERGE SV8100 Foundation Course Course Code: NTC Length: 8-12 Hours Type: Web Based Required For Technical Support TITLE: License Manager Server (LMS) V3.5 Course Code: NTC Length: 4 Hours Required For Technical Support Advanced Courses Advanced courses can be taken in any order. Applications TITLE: UNIVERGE SV8100 Desktop Suite (R4) Course Code: NTC _v2 Length: 3 Hours Type: Web Based Exam Fee:$39 TITLE: UNIVERGE SV8100 Advanced: Hospitality Course Code: NTC Length: 4 Hours TITLE: UNIVERGE SV8100 Advanced: ACD Course Code: NTC Length: 10 Hours TITLE: SV8100 Advanced: IVR Appointment Reminder Course Code: NTC Length: 4 Hours TITLE: SV8100 Advanced: IVR Broadcast Module Course Code: NTC Length: 4 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC Length: 4 Hours SV8100 Advanced Courses Voic TITLE: UNIVERGE SV8100 InMail Course Code: NTC Length: 4 Hours TITLE: UM8000 Installation Course Code: NTC Length: 6 hours IP and Networking TITLE: UNIVERGE SV8100 Advanced SIP Trunk Course Code: NTC Length: 4 Hours TITLE: UNIVERGE SV8100 Advanced: CCIS Course Code: NTC Length: 6 Hours TITLE: UNIVERGE SV8100 Advanced: NetLink Course Code: NTC Length: 6 Hours TITLE: UNIVERGE SV8100 IP DECT Installation Course Code: NTC Length: 6-8 Hours
3 Univerge SV8300 Certification Flow Chart Required Pre-Requisites TITLE: IP Prerequisite course with Exam Type: Web Based Course Code: NTC SV8300 Advanced Courses TITLE: SV8300 Advanced 3 rd Party SIP Station TITLE: SV8300 Advanced Remote Unit Course Code: NTC Type: Web Based Course Code: NTC Type: Web Based Length: 6-8 Hours Length: 6-8 Hours Required Foundation Courses TITLE: SV8300 Foundation Web Based Course Course Code: NTC Length: 6-8 Hours TITLE: License Manager Server (LMS) V3.5 Course Code: NTC Length: 4 Hours Title: License Manager Client R4.0 Installation Course Code: NTC Course Length: 4 Hours Advanced Courses Advanced courses can be taken in any order. TITLE: SV8300 Advanced SIP Trunking Course Code: NTC Type: Web Based Length: 2-4 Hours TITLE: SV8300 Advanced Peer to Peer CCIS Course Code: NTC Type: Web Based Length: 6-8 Hours TITLE: SV8300 Advanced T1 CCIS Course Code: NTC Type: Web Based Length: 6-8 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC Type: Web Based Length: 4-6 Hours TITLE: SV8300 Wireless for PSIII Handset Course Code: NTC Type: Web Based Length: 6-8 Hours TITLE: UNIVERGE SV8300 IP DECT Installation Course Code: NTC Length: 6-8 Hours
4 Required Pre-Requisites for: Online Foundation Course TITLE: IP Prerequisite course with Exam Type: Web Based Course Code: NTC Live Foundation Class (must be completed prior to attending class) Title/Course Code: IP Prerequisite with Exam NTC Title/Course Code: LEN Numbering NTC P1 Title/Course Code: Binary to Hex Conversion NTC P2 Required Foundation Courses: TITLE: SV8500 Installation and Maintenance Online Certification Course Course Code: NTC Length: 8-12 Hours Title: OR SV8500 Foundation Live Classroom* Course Code: NTCXXXX * - SV8500 I & M Course Length: 10 Days Type: Live Instructor Led Classroom Training Exam Fee: $2750 Univerge SV8500 Certification Flow Chart Advanced Certifications Title: License Manager Server (LMS) V3.5 Course Code: NTC Course Length: 3 Hours Title: License Manager Client R4.0 Installation Course Code: NTC Course Length: 4 Hours Title: UNIVERGE SV8500 Advanced Hospitality Course Code: NTC Course Length: 4 Hours Title: UNIVERGE SV8500 Advanced TDM and P2P CCIS Course Code: NTC Course Length: 4 Hours Title: UNIVERGE SV8500 Advanced TDM and P2P FCCS Course Code: NTC Course Length: 4 Hours TITLE: UNIVERGE SV8500 IP DECT Installation Course Code: NTC Length: 6-8 Hours TITLE: Univerge SV8500 S6 Upgrade Course Code: NTC Length: 1 Hour Advanced Courses Advanced courses can be taken in any order. Note: Where Course Numbers are listed as NTCXXXX , the XXXX represents the quarter and year. Example: NTC =Third quarter (July, Aug, Sept) 13=year Title: UNIVERGE SV8500 MG SIP Course Code: NTC Course Length: 6 Hours Exam Fee: $0 Non-Certification Course Title: UNIVERGE SV8500 IP Gateway (IPG) Course Code: NTC Course Length: 2 Hours Exam Fee: $0 Non-Certification Course Title: UNIVERGE SV8500 SIP Signaling Gateway (SSG) Course Code: NTC Course Length: 3 Hours Exam Fee: $0 Non-Certification Course
5 Univerge SV9100 Certification Flow Chart Required SV9100 Foundation Certification Pre-Requisite: TITLE: IP Prerequisite course with Exam Type: Web Based Pre-Requisites Course Code: NTC TITLE: UNIVERGE SV9100 Foundation Course Course Code: NTC Length: 8-12 Hours Type: Web Based Certifications: SV9100 Foundation AND SV9100 InMail Required For Technical Support Applications TITLE: UC Suite for the SV9100 Certification Course Code: NTC Length: 4 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC Length: 4 Hours TITLE: NEC Meeting Center (NMC) - XMP 2017 Course Code: NTC Length: 6-8 Hours IP and Networking SV9100 Advanced Courses SV9100 Voic TITLE: UNIVERGE SV9100 InMail Course Code: NTC Length: 4 Hours (Please note this course is only for technicians who have already completed the SV9100 Migration course) TITLE: UNIVERGE SV9100 Advanced NetLink Course Code: NTC Length: 4 Hours TITLE: UNIVERGE SV9100 Advanced SIP Trunking Course Code: NTC Length: 4 Hours Please Note: Additional SV9100 Advanced courses are in development. We will announce their release as they become available. TITLE: UNIVERGE SV9100 IP DECT Installation Course Code: NTC Length: 6-8 Hours Title: IPVSR Installation and Configuration Course Code: NTC Course Length: 4 Hours Exam Fee: $0 Non-Certification Course
6 Univerge SV9300 Certification Flow Chart SV9300 Required Pre-Requisite: TITLE: IP Prerequisite course with Exam Type: Web Based Pre-Requisites Course Code: NTC SV9300 Advanced Courses TITLE: UNIVERGE SV9300 IP DECT Installation Course Code: NTC Length: 6-8 Hours Required Foundation Certification Course: TITLE: UNIVERGE SV9300 Foundation Certification Course Course Code: NTC Length: 4 Hours Title: License Manager Client R4.0 Installation Course Code: NTC Course Length: 2 Hours TITLE: NEC Communications Analyst 4.3 Course Code: NTC Length: 4 Hours Title: IPVSR Installation and Configuration Course Code: NTC Course Length: 4 Hours Exam Fee: $0 Non-Certification Course TITLE: NEC Meeting Center (NMC) - XMP 2017 Course Code: NTC Length: 6-8 Hours Required for Advanced Technical Support Please Note: Additional SV9300 Foundation and Advanced courses are in development. We will announce their release as they become available. Until further notice, NTAC will support SV8300 certified technicians on the SV9300.
7 Required Foundation Courses: Online Foundation Class Title/Course Code: IP Prerequisite with Exam NTC Univerge SV9500 Certification Flow Chart SV9500 Advanced Courses TITLE: UNIVERGE SV9500 Prepackaged Server Configuration Certification Course Course Code: NTC Length: 4-6 Hours TITLE: UNIVERGE SV9500 Installation and Configuration Appliance Model Course Code: NTC Length: 8-12 Hours OR Live Foundation Class (must be completed prior to attending class) Title/Course Code: IP Prerequisite with Exam NTC Title/Course Code: UNIVERGE SV9500 Line Equipment Numbering NTC Title/Course Code: UNIVERGE SV9500 Binary to Hex Conversion NTC Title: UNIVERGE SV9500 Installation and Configuration Course Code: NTC Length: 10 Days Type: Live Instructor Led Classroom Training Class Fee: $3000 TITLE: UNIVERGE SV9500 Prepackaged Server Configuration - UM8700/UCE Server Course Code: NTC Length: 4-6 Hours (Non Certification) License Manager Client R4.0 Installation Title: IPVSR Installation and Configuration Title: Course Code: NTC Length: 2 Hours Title: UNIVERGE SV9500 Advanced Hospitality Course Code: NTC Length: 4 Hours Title: SV9500 Advanced Networking TDM CCIS & P2P CCIS Course Code: NTC Length: 2-3 Hours Title: UNIVERGE SV9500 Networking: TDM & P2P Fusion Course Code: NTC Length: 2-3 Hours TITLE: UNIVERGE SV9500 IP DECT Installation Course Code: NTC Length: 6-8 Hours Title: UNIVERGE SV9500 MG SIP Course Code: NTC Length: 6 Hours (Non Certification) Title: UNIVERGE SV9500 IP Gateway (IPG) Course Code: NTC Length: 2 Hours (Non Certification) Course Code: NTC Length: 4 Hours Non-Certification Course Title: UNIVERGE SV9500 SIP Signaling Gateway (SSG) Course Code: NTC Length: 3 Hours (Non-Certification)
8 Univerge 3C Installation and Configuration Certification Course R8.5 Course Code: NTC Course Length: Hours UNIVERGE 3C NEC Meeting Center (NMC) - XMP 2017 Course Code: NTC Course Length: Hours OR Univerge 3C Installation and Configuration Course Code: NTC Exam Fee: $799 Course Type: Live Course Length: 5 Days U3C Advanced Misc. Courses Univerge 3C Collaboration Integration and Administration Course Code: NTC Course Length: 6 Hours Suggested Prerequisites for live or online courses: Microsoft Windows Server and Active Directory Domain Services proficiency Following Microsoft Certifications or Equivalent: Microsoft Technology Associate (MTA) Microsoft Certified Solution Associate (MCSA) Microsoft Certified Solutions Expert (MCSE) See
9 NEC Business ConneCT (BCT) Pre-requisite Requirement: UNIVERGE SV8300 or UNIVERGE SV9300 or UNIVERGE 3C Certification NEC Business Connect (BCT) 8.X Installation and Configuration Course Code: NTC Course Length: 8-10 Hours NEC Business Connect (BCT) 8.X Basic Contact Center Course Code: NTC Course Length: 6 Hours NEC Business Connect (BCT) 8.X Advanced Contact Center Course Code: NTC Course Length: 6 Hours NEC Business Connect (BCT) 8.X Supervisor Course Code: NTC Exam Fee: 0 Course Length: 4 Hours (Non Certification) NEC Business Connect (BCT) 8.X Operator Course Code: NTC Exam Fee: 0 Course Length: 4 Hours (Non Certification) NEC Business Connect (BCT) 8.X Agent Course Code: NTC Exam Fee: 0 Course Length: 4 Hours (Non Certification)
10 NEC CallCenter Application Certification Flow Chart Pre-requisite Requirement: UNIVERGE SV8300 OR SV8500 OR SV9300 OR SV9500 Foundation Certification (Only one foundation certification required) Title: UCE ACD (CallCenterWorX/CCWX) 6.X Installation and Configuration Course Code: NTC Course Length: 12 Hours Title: QueWorX 8.X Installation and Configuration Certification Course Code: NTC Course Length: 4 Hours Please note: CallCenterWorX is the required pre-requisite for QueWorX Title: Global Navigator 10.X (GNAV) Installation and Configuration Certification Course Code: NTC Course Length: 12 Hours Please note: CallCenterWorX is the required pre-requisite for Global Navigator
11 UCE Application Certification Flow Chart Pre-requisite Requirement: UNIVERGE 3C OR SV8300 OR SV8500 OR SV9300 OR SV9500 Foundation Certification (Only one foundation certification required) Web Based Training: UCE Platform Training (OWX5000 / UC700 / UA5200) * UCE Platform (OW5000) 2016 Installation & Configuration Certification Course NTC Course Length 6 to 8 hours * UCE Attendant 2016 (UNIVERGE UA5200) Installation & Configuration Certification Course - NTC Course Length: 6 hours * UCE Desktop (UC700) 2016 Installation and Configuration Certification Course - NTC Course Length: 6 hours *UCE Mobility (MC550) 2016 Installation and Configuration Certification Course - NTC Course Length: 4 to 5 hours UCE Agent View NTC (non-certification) Exam Fee: $0 Curse Length: 2 hours *UNIVERGE SV8100 Foundation Pre-requisite qualifies for UCE Mobility as well. Unless indicated, these courses are required to receive technical support.
12 Pre-requisite Requirement: UNIVERGE 3C OR SV8100 OR SV8300 OR SV8500 OR SV9100 OR SV9300 OR SV9500 Certification (Technician must possess the correct VM foundation product certification for technical support) Voic Product Training *UNIVERGE UM4730 R11.8 Administration Certification Course (OLT) Course Code: NTC Course Length: 8 hours * UNIVERGE UM4730 R11.8 Core Technologies Certification Course (OLT) Course Code: NTC Course Length: 8 hours *UM8000 Installation (OLT) Course Code: NTC Course Length: 6 hours Voic Certification Flow Chart UM8700 Voic Product Training *UM8700 R8.7 Administration and Advanced Administration Certification Course Course Code: NTC Course Length: 16 Hours *UM8700 R8.7 Core Technical Certification Course Course Code: NTC Course Length: 24 Hours *UNIVERGE UM8700 R8.7 Web Applications Certification Course Course Code: NTC Course Length: 1 Hour *UNIVERGE UM8700 R8.7 Availability Certification Course Course Code: NTC Course Length: 8 hours *UM8700 R8.7 Unified Messaging Certification Course Course Code: NTC Course Length: 16 Hours *SV8100 VM8000 InMail (OLT) Course Code: NTC Course Length: 4 Hours * UM8500 & AD64 to UM8700 Migration (Non Certification) Course Code: NTC Exam Fee: $0 Course Length: 3 Hours *UM8700 Digital Networking Course Code: NTC Course Length: 8 Hours * UM8700 R8.7 TeamQ (Non Certification) Course Code: NTC Exam Fee: $0 Course Length: 8 hours Understanding Call Routing in UNIVERGE UM (Non Certification) Course Code: NTC Exam Fee: $0 Course Length: 3 Hours UM8700 NotifyExpress (Non Certification) Course Code: NTC Exam Fee: $0 Course Length: 1 Hour UM8700 UCConnect (Non Certification) Course Code: NTC Exam Fee: $0 Course Length: 1 Hours
13 WLAN Certification Flow Chart Pre-requisite Requirement: UNIVERGE 3C OR SV8100 OR SV8300 OR SV8500 OR SV9100 OR SV9300 OR SV9500 Foundation Certification (Only one foundation certification required) Wireless LAN Technology Training IP Ready Check Online Training Course Code: NTC Exam Fee: $0 Course Length: 4 hours *Wireless LAN MH240 Online Training Course Code: NTC Course Length: 4 to 5 hours Varaha umobility: Fixed Mobile Convergence Course Code: NTC Exam Fee: $0 Course Length: 4 to 5 hours * IP Ready Check and Varaha Mobility are applicable to UNIVERGE 3C, MH240 is not.
14 DSX, SL1100 and SL2100 Accreditation Flow Charts DSX Advanced Courses Required DSX Foundation Course TITLE: DSX Accreditation Course Course Code: NTC Length: 4 Hours TITLE: DSX Version 3 - Update Accreditation Course Code: NTC Type: Web Based Exam Fee: $0 Length: 1 Hour Advanced Courses Advanced courses can be taken in any order. Required SL1100 Foundation Course TITLE: SL1100 Accreditation Training Course Course Code: NTC Length: 2-3 Hours Required SL2100 Foundation Course TITLE: SL Day Live Training Course Course Code: NTC Length: 3 Days Type: Live Instructor Led Classroom Training Class Fee: $500
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