OpenScape Contact Center Agile V9

Transcription

1 /** * Creates the XML from obj. Structure is defined in jaxbcontent. * obj jaxbcontext */ private String marshaltoxmlstring(object obj, JAXBContext jaxbcontext) { StringWriter out = new StringWriter(); try { Marshaller jaxbmarshaller = jaxbcontext.createmarshaller(); jaxbmarshaller.marshal(obj, out); } catch (JAXBException e) { e.printstacktrace(); } return out.tostring(); } Handling Instructions CLS - Licensing of integration product (feature) OpenScape Contact Center Agile V9

2 History of Changes Ver. Released RDB# Changes Initial Creation OSCC A/E V9 : Changes in Demo features New SSP Features: F31505-K148-B879 F31505-K148-B924 F31505-K148-B969 SSP OSCC A CDSS V9 Port SSP R 8x5 OSCC A CDSS V9 Port SSP R 24x7 OSCC A CDSS V9 Port Software Support v2 - OS CC A v9 Licensing Software Support V2 - GetCurrent OSEE Cv9 - addaption 2

3 Table of Contents 1. Introduction Purpose of the document 4 2. Product Information General Features 4 3. First Licensing 7 4. Add-On Licensing 7 5. Rehost 7 6. Shift 7 7. License Transfer 7 8. Upgrade OSCC A V7.0 OSCC A V OSCC A V8.0 OSCC A V FAQ HiPath 3000 < V7 Error! Bookmark not defined. 3

4 1. Introduction 1.1. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard process of HiPath License Management (see document License Guidelines). 2. Product Information 2.1. General a) It is possible to upgrade from V7.0 and V8.0. b) OSCC A V9 Base Info is added as base feature when a system is upgraded from V7.0 and V8.0. This feature does not contain any other licenses. c) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID. d) OSCC Agile V9 Agent Portal quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). e) The maximum CDSS Port is 64 per CDSS base. f) For more information on how-to processes and examples on Software Support Licensing (SSP Licensing) please see the pdf document at this link: Help/SSP_Licensing_at_CLS.pdf 2.2. Features Feature # Feature Name F31505-K228-A9 F31505-K228-A8 F31505-K228-A7 F31505-K228-A6 F31505-K228-A5 F31505-K228-A4 F31505-K228-A3 F31505-K228-A2 F31505-K228-A14 F31505-K228-A13 F31505-K228-A12 OSCC A V9 Manager OSCC A V9 User OSCC A V9 Callback User OSCC A V9 Call Director System OSCC A V9 Base Upgr V8 to V9 OSCC A V9 Base Pack OSCC A V9 CDSS Port OSCC A V9 CDSS Base OSCC A V9 Upgr V7 zu V9 per Agnt OSCC A V9 Base Upgr V7 zu V9 OSCC A V9 Demo Pack 4

5 F31505-K228-A11 F31505-K228-A10 F31505-K228-A1 F31505-K148-B871 F31505-K148-B854 F31505-K148-B837 F31505-K148-B693 F31505-K148-B692 F31505-K148-B691 F31505-K148-B690 F31505-K148-B689 F31505-K148-B688 F31505-K148-B687 F31505-K148-B686 F31505-K148-B685 F31505-K148-B684 F31505-K148-B683 F31505-K148-B682 F31505-K148-B681 F31505-K148-B680 F31505-K148-B676 F31505-K148-B675 F31505-K148-B674 F31505-K148-B673 F31505-K148-B672 F31505-K148-B671 F31505-K148-B818 INFO-UPG-2-ADQ00 INFO-UPG-1-ADQ00 OSCC A V9 User OSCC A V9 Upgr V8 to V9 per Agnt OSCC A V9 Agent Portal SSP R 24x7 OSCC A V9 CDSS Base SSP R 8x5 OSCC A V9 CDSS Base SSP OSCC A V9 CDSS Base SSP R 24x7 OSCC A V9 Callback User SSP R 24x7 OSCC A V9 User SSP R 24x7 OSCC A V9 Manager SSP R 24x7 OSCC A V9 Agent Portal SSP R 24x7 OSCC A V9 User SSP R 24x7 OSCC A V9 Call Director SSP R 24x7 OSCC A V9 Basis Pkt (5Usr,1 Mgr) Crct SSP R 8x5 OSCC A V9 Callback User SSP R 8x5 OSCC A V9 User SSP R 8x5 OSCC A V9 Manager SSP R 8x5 OSCC A V9 Agent Portal SSP R 8x5 OSCC A V9 User SSP R 8x5 OSCC A V9 Call Director SSP R 8x5 OSCC A V9 Basis Paket (5Usr,1 Mgr) SSP OSCC A V9 Callback User SSP OSCC A V9 User SSP OSCC A V9 Manager SSP OSCC A V9 Agent Portal SSP OSCC A V9 User SSP OSCC A V9 Call Director SSP OSCC A V9 Basis Paket Upg Contract OSCC A V9 Info - Upgraded from V8 OSCC A V9 Info - Upgraded from V7 5

6 INFO-F31505-K228-A4 F31505-K148-B879 F31505-K148-B924 F31505-K148-B969 INFO:F31505-K148-B670 INFO:F31505-K148-B680 INFO:F31505-K148-B687 OSCC A V9 Base Info SSP OSCC A CDSS V9 Port SSP R 8x5 OSCC A CDSS V9 Port SSP R 24x7 OSCC A CDSS V9 Port SSP OSCC A V9 Basis Paket License SSP R 8x5 OSCC A V9 Basis Paket License SSP R 24x7 OSCC A V9 Basis Paket License Feature quantity limits: Feature Min Qty Limit Max Qty Limit OSCC A V9 Agent Portal 100 OSCC A V9 Base Info 1 OSCC A V9 Base Pack 1 OSCC A V9 Base Upgr V7 to V9 1 OSCC A V9 Base Upgr V8 to V9 1 OSCC A V9 Call Director System 1 OSCC A V9 Callback User 100 OSCC A V9 CDSS Base 1 OSCC A V9 CDSS Port 64 OSCC A V9 Demo Pack 1 OSCC A V9 User 100 OSCC A V9 Manager 15 OSCC A V9 User 100 Content of OSCC A V9 Demo Pack : Quantity Feature 1 OSCC A V9 Agent Portal 5 OSCC A V9 Callback User 1 OSCC A V9 User 1 OSCC A V9 Call Director System 6

7 1 OSCC A V9 Manager 3. First Licensing A Base license has to be used. 4. Add-On Licensing Nothing special 5. Rehost Nothing special 6. Shift Partial shift is not possible. 7. License Transfer Nothing special 8. Upgrade 8.1. OSCC A V7.0 OSCC A V9 It is possible to upgrade from OpenScape Contact Center Agile V7.0. Only the whole system can be upgraded. The MAC Address cannot be changed during the upgrade process. Upgrade Validation (required upgrade features): 7

8 OSCC A V7.0 Mapping Qty. OSCC A V9 OSCC A V7.0 Base Pack Agile 1 OSCC A V9 Base Upgr V7 to V9 5 OSCC A V9 Upgr V7 to V9 per Agnt OSCC A V7.0 Base 1 OSCC A V9 Base Upgr V7 to V9 OSCC A V7.0 User 1 OSCC A V9 Upgr V7 to V9 per Agnt Upgrade Mapping Table: OSCC A V7.0 Mapping Qty. OSCC A V9 OSCC A V7.0 Base Pack Agile 1 OSCC A V9 Base Info 5 OSCC A V9 User 1 OSCC A V9 Manager 1 OSCC A V9 Call Director OSCC A V7.0 Base Info 1 OSCC A V9 Call Director 1 OSCC A V9 Base Info OSCC A V7.0 User 1 OSCC A V9 User OSCC A V7.0 Agent Desktop 1 OSCC A V9 Agent Portal OSCC A V7.0 Associate Desktop 1 OSCC A V9 Agent Portal OSCC A V7.0 User 1 OSCC A V9 User OSCC A V7.0 Callback User 1 OSCC A V9 Callback User 8

9 8.2. OSCC A V8.0 OSCC A V9 It is possible to upgrade from OpenScape Contact Center Agile V8.0. Only the whole system can be upgraded. The MAC Address cannot be changed during the upgrade process. Upgrade Validation (required upgrade features): OSCC A V8.0 Mapping Qty. OSCC A V9 OSCC A V8 Base Pack (5User,1 Mgr) 1 OSCC A V9 Base Upgr V8 to V9 5 OSCC A V9 Upgr V8 to V9 per Agnt OSCC A V8 Base Info 1 OSCC A V9 Base Upgr V8 to V9 OSCC A V8 User 1 OSCC A V9 Upgr V8 to V9 per Agnt Upgrade Mapping Table: OSCC A V8.0 Mapping Qty. OSCC A V9 OSCC A V8 Base Pack (5User,1 Mgr) 1 OSCC A V9 Base Info 5 OSCC A V9 User 1 OSCC A V9 Manager 1 OSCC A V9 Call Director OSCC A V8.0 User License 1 OSCC A V9 User OSCC A V8.0 Agent Desktop 1 OSCC A V9 Agent Portal OSCC A V8.0 Associate Desktop 1 OSCC A V9 Agent Portal OSCC A V8.0 Call Director 1 OSCC A V9 Call Director System OSCC A V8.0 User 1 OSCC A V9 User 9

10 9. FAQ 9.1. OpenScape Business V2 OpenScape Contact Center V9 cannot be used with HiPath 3000 or OpenScape Business V1 - only OpenScape Business V2 is supported. 10

11 About Unify Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency. Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results. Copyright Unify Software and Solutions GmbH & Co.KG Mies-van-der-Rohe-Strasse 6, Munich, Germany. All rights reserved. Reference No.: A31002-P3010-D The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co.KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.