Frequently Asked Questions... 10

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1 Contents Overview... 1 The Certification... 2 The Training... 2 The xams... 3 Getting Started... 3 The Cisco Learning Network... 3 Requesting Coupon Codes... 3 Redeeming your Coupon Code for Training... 4 The Learning Management System... 5 Course Description... 6 Instructions for iewing... 7 Registering for exams... 7 dditional Resources The C i s c o L e a r n i n g N e t w o r k S t o r e ( 10 Frequently sked Questions O v e r v i e w Over 1 million professionals worldwide support Cisco Solutions. These professionals consist of Network ngineers who deploy Cisco solutions, Network rchitects who design Cisco Solutions, Network dministrators who maintain these solutions and Network Support Technicians/Field ngineers who support and troubleshoot these solutions.

2 Cisco Network dministration, ngineering and rchitect Certifications like CCN, CCI, and CCD have led the industry in recognizing and rewarding outstanding skills, knowledge, and talent in Networking. The goal of the CCT program is to increase customer satisfaction and loyalty by enhancing the skills and capabilities of the Cisco Support ngineering field force through product and solutions learning and technical career development with Cisco s proven world-class online training and assessment services and partners. i s c o S u p p o r t T e c h n i c i a n s a n d F i e l d n g i n e a n d s u p p o r t c o m m u n i t i e s f t h e C i s c o N e t w T h e C e r t i f i c a t i o n e r s n o w u t i l i z e t h e s a m e i n d u s t r y d e v e l o p m e n t, e c o g n i t i o o r k d m i n i s t r a t i o n, n g i n e e r i n g, a n d r c h i t e c t p r o f e s s i o n, r e w a r d s, n a l s. The Cisco Certified Technician Program is a recognized Cisco certification program for Support Technicians and Field ngineers who perform onsite support and maintenance for Cisco devices and solutions. The Certification consistss of 3 distinct tracks or areas of study: 1. Cisco Routers and Switches - CCT Routing and Switching 2. Cisco Telepresence Solutions - CCT Telepresence 3. Cisco Data Center Solutions - CCT Data Center CCT Routers & Switches CCT TelePresence Solutions CCT DataCenter Solutions Certified Technicians have the knowledge and ability to diagnose, restore, repair and replacee critical Cisco networking devices and solutions and resolve support incidents quickly and effectively. ll Cisco Certified Technicians are minimally required to attain and master the pre-requisite networking IP fundamentals which are included in the CCTR&S exam; from there they can master Cisco TelePresence Solutions with CCT TelePresence or Cisco DataCenter Solutions with CCT DataCenter. T h e T r a i n i n g The Cisco Certified Technician authorized training courses are online courses developed with Cisco Technical ssistance Center (TC) engineers to instruct technicians on the proper maintenance, diagnostic, and troubleshooting procedures for Cisco solutions. The highly graphic based elearning available via the Cisco Learning Network includes details on specific product features, efficient command line configurations, proper cabling and interfacing, best practices for safety and documentation, as well as how to work efficiently with Cisco Global Support. ach course reviews networking fundamentals within the area of study and details the specific hardware platform, devices, software applications, and accessories of the specific solution. The modular online

3 course features text, audio narration, graphics and videos and can be completed in multiple short sessions, minimizing time out of the field. T h e x a m s ach area of study includes a single 90-minute, multiple-choice, proctored exam that is required for certification. The exams are electronic and available at all Pearson U testing facilities worldwide and are only administered in a secured, proctored environment to insure the identity and integrity of the participant and their respective score. Pearson ue is Cisco s certification exam delivery partner and consists of thousands of global testing locations worldwide. Pearson U offers testing services across a number of industries, from academic to employment to government, including other complimentary IT vendor to professional practical exams and graduate school entry exams. Getting Started To begin the journey of attaining the CCT credential it is highly recommended that a Cisco support technician or field engineer first review the authorized training, however it is not mandatory to do so. The authorized training is located within the Cisco Learning Network and can be ordered via the Cisco Learning Network Store. The CCT R&S course is available to all sponsored Cisco Support technicians and field engineers as a fee waived training offering via a Cisco Learning Network Store coupon code. The Cisco Learning Network The Cisco Learning Network is Cisco s Online Learning Social Community. It exists to provide learning tools, training resources, and industry guidance, to networking professionals developing a career through Cisco Certification. Membership benefits of the Cisco Learning Network include: full access to free learning content; a member profile; the ability to create content, participate in discussions, and rate and comment on others' documents; and use of all social networking functions. Registration is free for all members. The Cisco Learning Network has more than 250,000 registered members globally. To take a guided tour of the Cisco Learning Network visit Requesting Coupon Codes Contact your organizations Cisco Training liaison and request a coupon code for Cisco Certified Technician Training. Your request will need the approval of your Cisco Support Training Representative. Once approved, your training liaison will open a new training request with Cisco -Services Training via

4 the -Services Training Case Management Tool. fter your request is submitted, your training liaison will send you the coupon code that you will use to obtain the fee waived CCT R&S training. Note: ll requests are also subject to quantity limits and approval of endor Management team. Redeeming your Coupon Code for Training The coupon codes are a series of 9-digit alpha numeric characters that can be used to obtain fee waived training. You must protect your code, only one is issued per person. You cannot distribute the coupon code to another person and it can be redeemed only once. ach code expires 90-days after it has been issued, so it is important that you redeem it as soon as you receive it. For support please contact Cisco Certification Support at: or (U.S.) To redeem your coupon code: 1. Go to 2. Type C C T in the search window. 3. Click d d t o C a r t in the Routing and Switching Network Devices course selection as shown below. 4. Click C h e c k o u t button as shown in the picture below. 5. Click L o g i n t o p u r c h a s e button as shown in the picture below.

5 6. Use your Cisco.com ID and password to login 7. nter your coupon code in the box next to pply Coupon. 8. The course will be added to your account in the Cisco Learning Management System. The Learning Management System Cisco uses a robust Learning management System (LMS) to host your learning activity and distribute your elearning. To begin using the LMS you will need to create an account and register your Cisco.com ID as your username. Once created you can access all your elearning courses via this account and it includes features such as bookmarking, tracking your progress, and an inventory of your training activity. fter you have activated your CCT R&S course in the LMS you have a subscription period of 1 year to complete the training. During this subscription period you can always come back to the training and

6 review your progress or look up specificc lessons and modules. Course Description Supporting Cisco Routing and Switching Network Devices is a convenient online learning course that teaches field support technicians and repair engineers how to diagnose common hardware and software problems that may be found in Networking devices. ia text, audio narration, graphical images and drawings and video it begins with a review of Networking fundamentals, then describes the key Cisco Networking product line of Routing and Switching hardware families and associate accessories and commonly found software. It specifically focuses on Cisco IOS and how to connect and service the products via CLI. Finally, it illustrates best practices and procedures to field repair, replace, or even hot-swap devices with Cisco Technical ssistance Center support. Technical Requirements 1. device with a supported browser, including: Microsoft Internet xplorer (I) v6.0 and above Mozilla Firefox v2.0 and above pple Safari v3.0 and above Google Chrome 2. Flash Player version: and above browser plug-in (a free download from dobe)

7 Instructions for iewing Users can navigate through the course using several methods: 1. The right control panel includes green Next (right arrow) and Previous (left arrow) buttons. Move forward and backward through the course using these buttons. 2. Selecting the top left Menu icon in the control panel reveals the course menu. Users can navigate to each of the course lessons by selecting the title in the menu. Users can return to their current page by clicking on the small blue "return to course" arrow. 3. When available, Users can navigate to different topics within the course by clicking on any available "Quick Link" provided in the bottom black bar course pages. Glossary terms, when provided for a course, can be viewed by clicking on the purple Glossary icon in the right control panel. Tools (attached documents), when provided for a course, can be viewed by clicking on the orange Tools icon in the right control panel. When courses are launched from an environment that includes adequate communications with the course, a User's location in the course will be bookmarked if a User leaves the course before completing it. When returning to the course, the User will be returned to their last viewed page. To exit the course, click on the light blue xit icon in the right control panel. Registering for exams L o c a t e a T e s t C e n t e r. Candidate receives exam voucher B. Candidate will then be able to schedule the exam at a Pearson U test center of their choice C. Candidates can locate a test center near them by going to the following URL: and clicking on L o c a t e a T e s t C e n t e r x a m p l e

8 T N : S I M L Y K N P U P P e a r s o n U c c o u n t I F Y O U H C C O U N T : P R I O U S T N X M T R S O N N D H R S O N U W B 1. To schedule your exam on the Pearson U Website, go to this address: 2. This Web site provides more information about exams, programs, and testing center locations. 3. You can use your Pearson U Web account to schedule your exam. 4. fter scheduling the exam, you will be given instructions and sent a confirmation that includes exam and appointment information, directions to the testing center, instructions on what to bring, and other pertinent information. If you have forgotten your password, you can ask to have a new password sent to your -mail address on file. To do so, follow the instructions at T T N I O F I R T - T U S R S

9 I T T T I M K G N D P U T H P I F H I S I S Y O U R F I R S U W B O U N C C T : T I N X M T R S O N N D Y O U D O N O R S O N 1. To book your exam, first obtain a Pearson U Web account, username, and password. Follow instructions on the web site to create an account and register for the exam. m p o r t a n t : Please make sure that you enter your Cisco.com ID (if you have one), during the process of setting up your new Pearson U account. 2. Once you have a Pearson U web account, you will be able to select a date and time within the authorized testing dates listed above, at a testing center near you. Do not call the testing center directly. We encourage you to make an appointment soon, before all seats are taken. 3. fter scheduling the exam, you will be given instructions and sent a confirmation that includes exam and appointment information, directions to the testing center, instructions on what to bring, and other pertinent information. With your Web account, you can review your exam information and also schedule, reschedule, and cancel exams. R e g i s t r a t i o n P r o c e s s c h e d u l e a T e s t 1. Go to the following web site and click on S : 2. Click on Career Certifications & Specialization xams 3. Log in to the registration system and follow instructions to schedule an exam Select the exam and exam language Locate and select a test center Select the date for exam ccept Terms & Conditions When the R e v i e w p p o i n t m e n t e t a i l s screen appears, candidates will need to enter the provided voucher number and the cost of the exam will appear as $0.00 (because they have been provided a prepaid voucher) Upon successful completion of registration candidates will receive an exam appointment confirmation . x a m p l e

10 e S dditional R e s o u r c e s Cisco.com/certification l T h C i s c o L e a r n i n g N e t w o r k t o r e ( h t t p s : / / learningnetworkstore. cisco. c o m / ) Frequently sked Questions Why is Cisco introducing CCT and who is the certification for? Cisco has developed specific training for the many non-cisco support technicians who service Cisco networking and system devices. CCT training is available for Routing and Switching, Telepresence and Data Center solutions. Thousands of technicians provide onsite service for networks of all sizes, work which is critical to enterprises, service providers and small/medium businesses around the globe. This training aims to ensure onsite technicians have the understanding and skill set appropriate to successfully diagnose and resolve support incidents quickly and effectively. The training is being made mandatory for support technicians who work for third-party support organizations under contract to the Cisco Technical ssistance Center, who relies partially on third parties to provide support to Cisco customers.

11 What is the difference between CCT and CCNT? CCT is aligned with the job role of Support Technician and is focused on the ability to provide onsite service for specific Cisco networking and system devices during support, replacement and maintenance events. The emphasis is on knowledge at the device level. CCNT is more broadly focused and validates the ability to install, operate and troubleshoot an enterprise branch network with basic security. The emphasis is on knowledge at the network level, rather than at the device level. CCNT is also one-half of the requirements for achieving CCN, the certification focused on the job role of Network ngineer. re there any prerequisites for CCT certification? There are no prerequisites for CCT. Certification is obtained by passing the exam relevant to the specific technology track: RSTCH ( ), TPTCH ( ) or DCTCH ( ). Can I attempt the CCT exam without taking the training? Yes. The CCT courses are recommendations only and persons who believe they are qualified to pass the certification exam may attempt the exam at any time. xam candidates should possess hands-on knowledge of the Cisco equipment covered in the specific CCT exam, as shown on the CCT exam topics available on the Cisco Learning Network [include URL]. Will passing the CCT exam recertify my CCNT? No, passing the CCT exam only satisfies the requirements for certification and recertification at the Technician level. CCT is good for three years. To recertify, pass any 640 or 642 exam that is part of a Cisco Career Certification curriculum or any CCI or CCD written or practical exam before the certification expiration date. What is covered on the CCT R&S exam? The CCT Routing and Switching exam ( RSTCH) is a 90-minute multiple-choice exam and covers the following topics: LN and WN Fundamentals Cisco quipment and Related Hardware Cisco IOS Software Operation Resolving Common Service Issues More information is available on the Cisco Learning Network [add CCT URL] What is covered on the CCT Telepresence exam? The CCT Telepresence exam ( TPTCH) is a 90-minute multiple-choice exam and covers the following topics: oip and Telepresence Solution Fundamentals Cisco TelePresence quipment and Configuration Resolving Common Service Issues More information is available on the Cisco Learning Network [add CCT URL] What is covered on the CCT Data Center exam? The CCT Data Center exam ( DCTCH) is a 90-minute multiple-choice exam and covers the following topics: Data Center Solution Fundamentals

12 Cisco Data Center Devices Cisco UCS and NX-OS Software Operation Resolving Common Service Issues More information is available on the Cisco Learning Network [add CCT URL] re there self-study materials for CCT? Candidates for certification exam should be familiar with diagnosing, restoring, repairing and replacing the Cisco devices and solutions listed on the list of certification exam topics. Candidates who will not be taking the authorized training may be able to obtain the knowledge necessary through experience or by reviewing the relevant product support documentation. Where can I take CCT certification exams? CCT exams are available through all authorized Pearson U testing centers. To register for an exam, go to re the new CCT courses available through Cisco Learning Partners? No, CCT training courses are available as self-paced e-learning from the Cisco Learning Network Store. The courses are delivered through the CLN Store s Learning Management System and can be accessed easily via common web browsers and video players. You can find out more about the training at the Cisco Learning Network and purchase the training at the CLN Store. How do I recertify my CCT? CCT certifications are valid for three years. To recertify, pass any CCT certification exam or any other 640-xxx or 642-xxx certification exam, to expand your technical knowledge base. Who do customers call if I need assistance with the CCT e-learning? For issues with purchasing or accessing CCT training courses, contact Cisco Certification Support at or at Where do I get the coupon code for the CCT RSTCH online training? Contact the Cisco -Services training team at (contact info) and they will help you contact the correct individuals to obtain your training coupon codes.