Audit Report. City & Guilds

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Audit Report. City & Guilds"

Transcription

1 Audit Report City & Guilds 3 April 2014 and 5 March 2015

2 Contents 1 Background Scope Audit Report and Action Plan Timescales Summary of Audit Issues and Recommendations Risk Rating of Issues 6 2 Detail of Audit Issues and Recommendations Issues Recommendations 9 3 Acceptance of Audit Findings 10 Scottish Qualifications Authority 2015 (Version 5)

3 1 Background This was the eleventh audit of City & Guilds since it was approved as an awarding body by SQA Accreditation in City & Guilds is a nationally recognised Awarding Body whose services include providing and delivering qualifications across a wide variety of industry sectors. City & Guilds headquarters are situated at Giltspur House, 1 Giltspur Street, London. The City & Guilds Audit was carried out over 2 days and at 2 different locations; Glasgow on 3 April 2014 and London on 5 March Scope SQA Accreditation carries out quality assurance activity in line with its Quality Assurance of Approved Awarding Bodies Policy. This states the type and frequency of our quality assurance activities, describes our reporting procedures and indicates how the awarding body s Quality Enhancement Rating is calculated. As this was a full audit of City & Guilds, all regulatory requirements were included within the scope of the audit and covered all Regulatory Principles. Our quality assurance activities are conducted on a sampling basis and, consequently, not all aspects of the awarding body s systems, procedures and performance have been considered in this report to the same depth. The audit was designed to ensure City & Guilds complies with SQA Accreditation s regulatory requirements namely: SQA Accreditation s Regulatory Principles (2014) all Regulatory Principles Directives the awarding body s Accreditation Licence Awarding body documentation considered for review by the Audit Team includes all documents banked on awarding body s Quickr Place at the time of audit and information supplied to support audit activity. Restricted or commercially sensitive information gathered during SQA Accreditation s quality assurance activities is treated in the strictest confidence. Scottish Qualifications Authority 2015 (Version 5) 1

4 1.2 Audit Report and Action Plan Timescales City & Guilds audit date: 3 April 2014 & 5 March 2015 Audit Report approved by Accreditation Co-ordination Group on: 25 March 2015 Audit Report to be signed by City & Guilds: 11 May 2015 Action Plan to be ed to by City & Guilds 11 May 2015 The process will apply in relation to the timescales specified above: The awarding body will be sent two signed copies of the Audit Report by post. The awarding body must sign both copies of the Audit Report and return one by post to SQA Accreditation in accordance with the timescale specified above. The awarding body will also be ed a copy of the Audit Report (for information only) and an electronic copy of the Action Plan. The awarding body must complete and return the Action Plan in accordance with the timescale specified above and this in Microsoft Word format to SQA Accreditation will confirm when the Action Plan is appropriate to address the Issues and present it to Accreditation Co-ordination Group (ACG) for approval. Following approval by ACG, the awarding body will be sent two signed copies of the approved Action Plan by post. The awarding body must sign both copies of the Action Plan and return one by post to SQA Accreditation. The findings of this Audit Report and the associated Action Plan will be published on SQA Accreditation s website following signed agreement. SQA Accreditation will continually monitor progress towards completion of the proposed actions identified in the Action Plan and update the awarding body s Quality Enhancement Rating as appropriate. Scottish Qualifications Authority 2015 (Version 5) 2

5 1.3 Summary of Audit Issues and Recommendations An Issue has been recorded where evidence shows that the awarding body is not compliant with SQA Accreditation s regulatory requirements. The awarding body must address the Issues and specify corrective and preventative measures to address them through its Action Plan. The Action Plan is ed to City & Guilds as a separate document to the Audit Report, and must be submitted to SQA Accreditation in accordance with the timescale specified in 1.2. As a result of both audit visits and post-audit activities, four Issues have been recorded and one Recommendation has been noted. Issue 1. Regulatory Principle 4, Regulatory Principle 6 & Regulatory Principles Directive 2 Detail of Issue recorded As part of the audit process it was established that City & Guilds current data management system did not always reflect the qualification information approved by SQA Accreditation. The impact was a high number of errors in the quarterly data submission. City & Guilds must ensure that the qualification information captured in its new data management system is the same as the qualification information approved by SQA Accreditation. Risk rating Low 2. Regulatory Principles 5 & 6 The City & Guilds document, Supporting Customer Excellence Manual, (Sept 2013, V6, p39), section 5.3, refers to the duty to collect Scottish Learner Numbers and send to SQA. This is no longer a requirement. City & Guilds must ensure that documentation and any associated processes are updated to reflect this position. The City & Guilds document, Guidance on Internal Quality Assurance of Qualifications, (March 2014, pp5 and 20), does not reference the SQA Learning and Development Units qualifications for Internal Quality Assessors. City & Guilds must ensure that documentation is updated to appropriately reflect SQA Learning and Development Units. Low Scottish Qualifications Authority 2015 (Version 5) 3

6 The City & Guilds document, Our Quality Assurance Requirements, (October 2013, V4, pp4 and 22), refers to SQA Regulatory Principles 2011 and must be updated to reflect the introduction of SQA Regulatory Principles Regulatory Principle 9 City & Guilds have introduced a new system to identify those qualifications where there is little or no uptake. Low Despite this newly introduced process, however, there are a number of SQA accredited qualifications which have had no uptake in the last two years. The Audit Team presented a list of these qualifications to relevant awarding body personnel, who acknowledged that these qualifications had not been included in recent withdrawal requests. Accordingly, City & Guilds must review the qualifications with no uptake, presented during the audit. 4. Regulatory Principle 13 The City & Guilds document, Review and Appeals (April 2013), contains inconsistencies in the appeals process in respect of escalation to SQA Accreditation. City & Guilds must ensure that the appeals process is stated consistently in its documentation with regard to regulatory escalation. Medium Scottish Qualifications Authority 2015 (Version 5) 4

7 A Recommendation has been noted where SQA Accreditation considers there is potential for improvement. The awarding body is advised to address any Recommendations noted as good practice. However, measures to correct or prevent these are not mandatory and therefore do not form part of the Action Plan. Recommendation 1. Regulatory Principle 10 & Regulatory Principles Directive 1 Detail of Recommendation noted In relation to the 10 week rule, City & Guilds system does not allow the generation of data which would highlight providers who were regularly trying to claim certification either before or around the 10 week deadline. The existence of such data would allow external quality assurance activities to be targeted appropriately. To assist the quality assurance process therefore, it is recommended that City & Guilds consider developing a tracking system to identify any patterns across providers with regard to the 10 week rule. Scottish Qualifications Authority 2015 (Version 5) 5

8 1.4 Risk Rating of Issues SQA Accreditation assigns a rating to each Issue recorded, depending on the impact on or risk to the awarding body s operations, its SQA accredited qualifications and/or the learner. Issues recorded during the audit will count towards City & Guilds Quality Enhancement Rating which will, in turn, contribute towards future quality assurance activity. Further detail on how the Quality Enhancement Rating is calculated can be found on the SQA Accreditation website: ment_rating Scottish Qualifications Authority 2015 (Version 5) 6

9 2 Detail of Audit Issues and Recommendations The following sections detail Issues recorded and Recommendations noted against SQA Accreditation s regulatory requirements. 2.1 Issues Regulatory Principle 4. The awarding body shall continually review the effectiveness of its business services, systems, policies and processes. Regulatory Principle 6. The awarding body and its providers shall maintain accurate documents, records and data. and Regulatory Principles Directive 2 Data Submissions. As part of the audit process, it was established that the information contained in the City & Guilds current data management system did not always reflect the qualification information approved by SQA Accreditation. This was highlighted when comparing the quarterly data submissions from City & Guilds and the data held by SQA Accreditation. It was agreed by City & Guilds during the audit that the reason for the disparity could in some part be explained by the data management processes being used and the number of occasions when staff are required to input or upload data from different systems. City & Guilds has recognised that there is scope to minimise the number of data errors and is looking to introduce a Learning and Content Management System (LCMS) which will reduce the need for unnecessary data transfer and ultimately minimise the number of errors. However, there is no process in the new LCMS to ensure that the original data captured accurately reflects the qualification information approved by SQA Accreditation. City & Guilds must ensure that the qualification information captured is the same as the qualification information approved by SQA Accreditation. It is anticipated that this will further reduce the opportunity for errors and improve the quality of quarterly data submissions. This has been recorded as Issue 1. Regulatory Principle 5. The awarding body shall provide clear information on its procedures, products and services and ensure that they are accurate and appropriate to SQA accredited qualifications. Regulatory Principle 6. The awarding body and its providers shall maintain accurate documents, records and data. The City & Guilds document, Supporting Customer Excellence Manual (Sept 2013, V6, p39), section 5.3, states that City & Guilds has a duty to ensure that Scottish Learner Numbers are collated and sent to SQA. As this is no longer a requirement, the document and any associated processes should be updated to reflect this position. Scottish Qualifications Authority 2015 (Version 5) 7

10 The City & Guilds document, Guidance on Internal Quality Assurance of Qualifications, (March 2014, pp5 and 20), refers to type of qualifications required to be held by Internal Quality Assessors but makes no reference to the SQA Learning and Development Units within the qualifications detailed. To ensure parity of information, relevant guidance must be updated accordingly. The City & Guilds document Our Quality Assurance Requirements (October 2013, V4, pp4 and 22), refers to SQA Regulatory Principles 2011 and must be updated to reflect the introduction of SQA Regulatory Principles This has been recorded as Issue 2. Regulatory Principle 9. The awarding body shall ensure that it has robust systems and processes for the identification, design, development, implementation and review of qualifications, which meet the needs of users. City & Guilds have introduced a new system to identify qualifications where there is little or no uptake. An International Group, is currently looking at how they deal with these qualifications and to understand if there is any reasonable rationale behind their continued use. Where the group consider that there is no evidence to support the continuation of a qualification, appropriate action will be taken. Despite this newly introduced process, however, there are a number of SQA accredited qualifications which have had no uptake in the last two years. The Audit Team presented a list of these qualifications to relevant awarding body personnel, who acknowledged that these qualifications had not been included in recent withdrawal requests. Accordingly, City & Guilds must review the qualifications with no uptake, presented during the audit. This has been recorded as Issue 3. Regulatory Principle 13. The awarding body and its providers shall have clear, fair and equitable procedures to manage appeals. The City & Guilds document Review and Appeals (April 2013, p3) states that centres and candidates can contact the relevant regulator, where the awarding body appeals process has been completed and the outcome is deemed unsatisfactory. However, pages 14 and 16 of the same document, do not include appropriate regulatory reference, indicating that the final avenue of appeals for centres and candidates lies with the Independent Appeals Board, whose decision is final and binding. City & Guilds must ensure that the appeals process is stated consistently in its documentation with regard to regulatory escalation. This has been recorded as Issue 4. Scottish Qualifications Authority 2015 (Version 5) 8

11 2.2 Recommendations Regulatory Principle 10. The awarding body shall ensure that it has the necessary arrangements and resources for the effective delivery; assessment and quality assurance of SQA accredited qualifications. and Regulatory Principles Directive 1. In relation to the 10 week rule, City & Guilds personnel explained that the system was able to flag qualifications which prevented certificates being generated until the requisite 10 weeks had lapsed after registration. However the system did not allow the generation of data which would highlight providers who were regularly trying to claim certification either before or around the 10 week deadline. The existence of such data would allow external quality assurance activities to be targeted appropriately. To assist the quality assurance process, therefore, it is recommended that City & Guilds consider developing a tracking system to identify any patterns across providers with regard to the 10 week rule. This has been noted as Recommendation 1. Scottish Qualifications Authority 2015 (Version 5) 9

12 3 Acceptance of Audit Findings For and on behalf of City & Guilds: For and on behalf of SQA Accreditation: Print name... Print name... Signature... Signature... Designation... Designation... Date... Date... Scottish Qualifications Authority 2015 (Version 5) 10

Audit Report. Association of Chartered Certified Accountants (ACCA)

Audit Report. Association of Chartered Certified Accountants (ACCA) Audit Report Association of Chartered Certified Accountants (ACCA) 26 August 2015 Contents 1 Background 1 1.1 Scope 1 1.2 Audit Report and Action Plan Timescales 2 1.3 Summary of Audit Issues and Recommendations

More information

Computing Science Assignment General assessment information

Computing Science Assignment General assessment information Computing Science Assignment General assessment information This pack contains general assessment information for centres preparing candidates for the assignment Component of Higher Computing Science Course

More information

Level 2 IVQ Diploma in Training Skills( )

Level 2 IVQ Diploma in Training Skills( ) Level 2 IVQ Diploma in Training Skills(1106-02) Frequently asked questions-centres www.cityandguilds.com January 2007 Version 1.0 Contents 1 About the new qualification 3 What level is the Diploma in Training

More information

Level 3 Code of Practice for In-Service Inspection and Testing of Electrical Equipment (2377) Scheme Handbook

Level 3 Code of Practice for In-Service Inspection and Testing of Electrical Equipment (2377) Scheme Handbook Level 3 Code of Practice for In-Service Inspection and Testing of Electrical Equipment (2377) Scheme Handbook June 2004 Publications and enquiries Publications Sales City & Guilds 1 Giltspur Street London

More information

CERTIFICATION POLICY

CERTIFICATION POLICY CERTIFICATION POLICY Table of contents 1. Background... 3 1.2 Definitions... 3 1.3 Application and Scope... 5 2. Statement of Policy Intent... 6 3. General requirement... 7 4. Issue of certificates...

More information

BTEC Centre Guide to Standards Verification

BTEC Centre Guide to Standards Verification BTEC Centre Guide to Standards Verification 2017-2018 Contents Introduction How to use this guide 1. What you need to do 2. What you need to know Standards verification 1. Allocation of your Standards

More information

Level 1 Internet Safety for IT Users ( )

Level 1 Internet Safety for IT Users ( ) Level 1 Internet Safety for IT Users (7574-135) ITQ (QCF) Assignment guide for Candidates Assignment A www.cityandguilds.com November 2011 Version 1.0 About City & Guilds City & Guilds is the UK s leading

More information

Higher National group award Graded Unit Specification

Higher National group award Graded Unit Specification Higher National group award Graded Unit Specification General Information for Centres This group award Graded Unit has been validated as part of the HNC and HND Electronics awards. Centres are required

More information

Qualification Specification

Qualification Specification FUNCTIONAL SKILLS ICT Level 1 & Level 2 Qualification Specification Qualification Recognition Numbers: Functional Skills Qualification in Information & Communication Technology at Level 1: 603/1567/2 Functional

More information

Global Specification Protocol for Organisations Certifying to an ISO Standard related to Market, Opinion and Social Research.

Global Specification Protocol for Organisations Certifying to an ISO Standard related to Market, Opinion and Social Research. CONTENTS i. INTRODUCTION 3 ii. OVERVIEW SPECIFICATION PROTOCOL DOCUMENT DEVELOPMENT PROCESS 4 1. SCOPE 5 2. DEFINITIONS 5 3. REFERENCES 6 4. MANAGEMENT STANDARDS FOR APPROVED CERTIFICATION BODIES 6 4.1

More information

Level 3 Website software ( )

Level 3 Website software ( ) Level 3 Website software (7574-328) ITQ (QCF) Assignment guide for Candidates Assignment A www.cityandguilds.com June 2011 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of

More information

Level 3 Award in Requirements for Electrical Installations BS7671: 2008 (2015) ( ) January 2015 Version 1.1

Level 3 Award in Requirements for Electrical Installations BS7671: 2008 (2015) ( ) January 2015 Version 1.1 QUALIFICATION HANDBOOK Level 3 Award in Requirements for Electrical Installations BS7671: 2008 (2015) (2382-15) January 2015 Version 1.1 Qualification at a glance Subject area City & Guilds number 2382

More information

Unit title: Computing: Website Design Fundamentals (SCQF level 5)

Unit title: Computing: Website Design Fundamentals (SCQF level 5) National Unit specification General information Unit code: H613 45 Superclass: CB Publication date: December 2013 Source: Scottish Qualifications Authority Version: 01 Unit purpose The Unit is designed

More information

Level 3 Using the Internet (INT )

Level 3 Using the Internet (INT ) Level 3 Using the Internet (INT 7574-307) ITQ (QCF) Assignment guide for Candidates Assignment A www.cityandguilds.com September 2010 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider

More information

ILM Recognition Endorsed and Development programme application form Part Two

ILM Recognition Endorsed and Development programme application form Part Two ILM Recognition Endorsed and Development programme application form Part Two Version 0317 01 tes for completion Where you see this paperclip icon: Please attach the relevant document to your application,

More information

Quality Assurance Handbook Functional Skills English Levels 1 and 2

Quality Assurance Handbook Functional Skills English Levels 1 and 2 Quality Assurance Handbook 2017-18 Functional Skills English Levels 1 and 2 1 Introduction... 4 Registrations... 4 Section1: Pearson Edexcel Centres... 4 Key issues 2017-18... 4 Communicating with us...

More information

Name of centre Morris Services Ltd. Address of centre or assessment site Postcode. Isouth West

Name of centre Morris Services Ltd. Address of centre or assessment site Postcode. Isouth West Assessor/V Page 1 of 14 Form EV External verifier visit report VTl 000090267 City~ Guilds Centre number L- ~ Name of centre Morris Services Ltd Address of centre or assessment site Postcode Did you visit

More information

New Zealand Certificate in Contact Centres (Level 3)

New Zealand Certificate in Contact Centres (Level 3) New Zealand Certificate in Contact Centres (Level 3) This programme teaches learners the core skills needed to work effectively in a contact centre. They ll learn techniques for listening, customer focus,

More information

Base Standard Program ISO Anti-Bribery Management Systems CB Application for Accreditation

Base Standard Program ISO Anti-Bribery Management Systems CB Application for Accreditation Base Standard Program ISO 37001 Anti-Bribery Management Systems CB Application for Accreditation FA 5021 Authority: Accreditation Manager Effective: 2017/01/20 Section 1: CB Name, Contact Information,

More information

Base Standard Program ISO Medical Device CB Application for Accreditation

Base Standard Program ISO Medical Device CB Application for Accreditation Base Standard Program ISO 13485 Medical Device CB Application for Accreditation FA 5006 Authority: Accreditation Manager Effective: 2016/11/11 Section 1: CB Name, Contact Information, and Processing Fees

More information

BIIAB ICT Systems and Principles for IT Practitioners and Professionals Qualifications Handbook

BIIAB ICT Systems and Principles for IT Practitioners and Professionals Qualifications Handbook Qualification Handbook BIIAB ICT Systems and Principles for IT Practitioners and Professionals Qualifications Handbook BIIAB Level 2 Award In ICT Systems and Principles for Practitioners (QCF) 601/6468/2

More information

RHS Qualifications. Approved Centre Guidance Guidance on how to become an RHS Approved Centre

RHS Qualifications. Approved Centre Guidance Guidance on how to become an RHS Approved Centre RHS Qualifications Approved Centre Guidance Guidance on how to become an RHS Approved Centre Introduction Welcome to RHS Qualifications. We are a leading awarding organisation working within the Horticultural

More information

Base Standard Program ISO Trustworthy Digital Repositories MS CB Application for Accreditation

Base Standard Program ISO Trustworthy Digital Repositories MS CB Application for Accreditation Base Standard Program ISO 16363 Trustworthy Digital Repositories MS CB Application for Accreditation FA 5041 Authority: Accreditation Manager Effective: 2017/08/25 Section 1: CB Name, Contact Information,

More information

IAF Mandatory Document KNOWLEDGE REQUIREMENTS FOR ACCREDITATION BODY PERSONNEL FOR INFORMATION SECURITY MANAGEMENT SYSTEMS (ISO/IEC 27001)

IAF Mandatory Document KNOWLEDGE REQUIREMENTS FOR ACCREDITATION BODY PERSONNEL FOR INFORMATION SECURITY MANAGEMENT SYSTEMS (ISO/IEC 27001) IAF Mandatory Document KNOWLEDGE REQUIREMENTS FOR ACCREDITATION BODY PERSONNEL FOR INFORMATION SECURITY MANAGEMENT SYSTEMS (ISO/IEC 27001) (IAF MD 13:2015) Issue 1 IAF MD - Knowledge Requirements for Accreditation

More information

Unit title: Programming for Mobile Devices (SCQF level 6)

Unit title: Programming for Mobile Devices (SCQF level 6) National Unit specification: general information Unit code: H2TM 12 Superclass: CB Publication date: October 2012 Source: Scottish Qualifications Authority Version: 01 Summary This Unit develops knowledge

More information

Tutor, assessor and IQA requirements for YMCA Awards qualifications

Tutor, assessor and IQA requirements for YMCA Awards qualifications Tutor, assessor and IQA requirements for YMCA Awards qualifications This document sets out the staffing requirements that centres must meet in order to be approved to provide YMCA Awards qualifications.

More information

Higher National Unit Specification. General information for centres. Unit title: Communication: Using Information Technology and Desktop Publishing

Higher National Unit Specification. General information for centres. Unit title: Communication: Using Information Technology and Desktop Publishing Higher National Unit Specification General information for centres Unit code: D7LW 34 Unit purpose: This Unit is designed to allow candidates to develop the computer skills required by the communication

More information

Unit title: Computing: Authoring a Website (SCQF level 6)

Unit title: Computing: Authoring a Website (SCQF level 6) National Unit specification General information Unit code: F3T2 12 Superclass: CB Publication date: December 2013 Source: Scottish Qualifications Authority Version: 02 Unit purpose This Unit is designed

More information

How to book apprenticeship end-point assessment on Walled Garden

How to book apprenticeship end-point assessment on Walled Garden How to book apprenticeship end-point assessment on Walled Garden Contents Page Introduction... 2 1. Apprenticeships registering a new apprentice... 3 2. Apprenticeships registering an existing apprentice...

More information

Level 2 Creating an event driven computer program using Java ( )

Level 2 Creating an event driven computer program using Java ( ) Level 2 Creating an event driven computer program using Java (7540-007) Assignment guide for Candidates Assignment C www.cityandguilds.com October 2017 Version 1.0 About City & Guilds City & Guilds is

More information

NHS Education for Scotland Portal https://www.portal.scot.nhs.uk Dental Audit: A user guide from application to completion

NHS Education for Scotland Portal https://www.portal.scot.nhs.uk Dental Audit: A user guide from application to completion Dental Audit: A user guide from application to completion 1. Audit Guidance 2. New Application: Getting Started 3. New Application: The Audit Application Form 4. New Application: Submitting Your Application

More information

Qualification Specification

Qualification Specification CIBTAC Level 3 Award in Healthy Eating and Wellbeing for the Complementary Therapies Client CCQ12 QAN 600/6778/0 Qualification Specification CIBTAC V1.1(QCF) 1 Contents Contents... 2 1. CIBTAC... 3 2.

More information

External Verification: A Guide for Centres

External Verification: A Guide for Centres External Verification: A Guide for Centres Published date: October 2009 Publication code: FA5241 Published by the Scottish Qualifications Authority The Optima Building, 58 Robertson Street, Glasgow G2

More information

Higher National Unit Specification. General information for centres. Unit code: DH3J 34

Higher National Unit Specification. General information for centres. Unit code: DH3J 34 Higher National Unit Specification General information for centres Unit code: DH3J 34 Unit purpose: This Unit is designed to develop a broad knowledge of the concepts, principles, boundaries and scope

More information

Level 3 Develop software using Java (7266/ )

Level 3 Develop software using Java (7266/ ) Level 3 Develop software using Java (7266/7267-305) e-quals Assignment guide for Candidates Assignment B www.cityandguilds.com/e-quals07 November 2008 Version 3.0 About City & Guilds City & Guilds is the

More information

Description of the TÜV NORD CERT Certification Procedure BRC Global Standards

Description of the TÜV NORD CERT Certification Procedure BRC Global Standards Description of the TÜV NORD CERT Certification Procedure BRC Global Standards Certific ation Contents 1 CERTIFICATION PROCEDURE... 2 1.1 Audit preparation... 2 1.2 Certification audit... 2 1.3 Recertification...

More information

Level 3 Creating an object oriented computer program using Java ( / )

Level 3 Creating an object oriented computer program using Java ( / ) Level 3 Creating an object oriented computer program using Java (7540-037/7630-321) Assignment guide for Candidates Assignment B www.cityandguilds.com September 2017 Version 2.0 About City & Guilds City

More information

Qualification Specification. Skills for Engineering Level 1

Qualification Specification. Skills for Engineering Level 1 Qualification Specification Skills for Engineering Level 1 Version 1.0 (November 2016) Version 1.0 Page 1 of 22 This qualification specification covers the following qualifications: Qualification Title

More information

Level 2 Create software components using Visual Basic.NET ( )

Level 2 Create software components using Visual Basic.NET ( ) Level 2 Create software components using Visual Basic.NET (7266-207) e-quals Assignment guide for Candidates Assignment C www.cityandguilds.com/e-quals07 March 2007 Version 1.0 About City & Guilds City

More information

NEW TECHNICAL QUALIFICATIONS IN ENGINEERING. AUGUST 2016, Version 3

NEW TECHNICAL QUALIFICATIONS IN ENGINEERING. AUGUST 2016, Version 3 NEW TECHNICAL QUALIFICATIONS IN ENGINEERING AUGUST 2016, Version 3 NEW TECHNICAL QUALIFICATIONS IN ENGINEERING CONTENTS Challenges and opportunities The City & Guilds TechBac New technical qualifications:

More information

National Highways Sector Schemes Training Provider Guidance Document

National Highways Sector Schemes Training Provider Guidance Document National Highways Sector Schemes Training Provider Guidance Document Version 4 05/03/2015 Updated - Who is Lantra Awards Changed Front cover Logo s Title of Document References to Centres changed to Training

More information

SERVICE DESCRIPTION. Population Register Centre s online services

SERVICE DESCRIPTION. Population Register Centre s online services SERVICE DESCRIPTION Population Register Centre s online services SERVICE DESCRIPTION [Number] 2 (12) DOCUMENT MANAGEMENT Owner Author Checked by Approved by Pauli Pekkanen Project Working Group Reko-Aleksi

More information

SERVICE MANAGEMENT TRAINING PRODUCTS AND SERVICES ENDORSEMENT SCHEME. Rules and Guidance for Providers

SERVICE MANAGEMENT TRAINING PRODUCTS AND SERVICES ENDORSEMENT SCHEME. Rules and Guidance for Providers SERVICE MANAGEMENT TRAINING PRODUCTS AND SERVICES ENDORSEMENT SCHEME Rules and Guidance for Providers Change control: Version Status Author Date Comments 0.1 First Draft Helen Sussex 27 th November First

More information

ESF Evidencee Upload Guidance for FIPS

ESF Evidencee Upload Guidance for FIPS ESF Evidencee Upload Guidance for FIPS Date Issue Status Author Changes 20/07/2017 1 Final Ann Keegan N/A 23/11/2017 2 Final Ann Keegan Audit evidence requirements (Appendix 1) updated to show mandatory

More information

PFE Online Application Help File

PFE Online Application Help File PFE Online Application Help File Please follow this step-by-step guide to help complete the PFE online application form for Educational Oversight. (Please note, failure to complete all required information

More information

Qualification Specification

Qualification Specification Qualification Specification www.safecertawards.com Qualification Specification SafeCert Level 2 Award in Manual Handling Principles and Practice (RQF) Qual Spec Level 2 Manual Handling Principles and Practice

More information

GRCA FULL MEMBER GRADE (GRC Manufacturer) Regulations, Membership Procedure and Assessment

GRCA FULL MEMBER GRADE (GRC Manufacturer) Regulations, Membership Procedure and Assessment GRCA FULL MEMBER GRADE (GRC Manufacturer) Regulations, Membership Procedure and Assessment The International Glassfibre Reinforced Concrete Association (GRCA) October 2017 The International Glassfibre

More information

16. How quickly will the Level 1 and Level 2 examinations be marked? NOCN markers have a five-day turnaround for marking examination papers.

16. How quickly will the Level 1 and Level 2 examinations be marked? NOCN markers have a five-day turnaround for marking examination papers. 1. Are the Functional Skills assessments on demand? The assessments are available on demand. Entry Level examination papers can be downloaded from the NOCN website. Level 1 and Level 2 examination papers

More information

Level 3 Using collaborative technologies (UCT )

Level 3 Using collaborative technologies (UCT ) Level 3 Using collaborative technologies (UCT 7574-309) ITQ (QCF) Assignment guide for Candidates Assignment B www.cityandguilds.com May 2011 Version 1.0 About City & Guilds City & Guilds is the UK s leading

More information

USER GUIDE: Manual Test Results Entry.

USER GUIDE: Manual Test Results Entry. USER GUIDE: Manual Test Results Entry. Centres using the manual testing and evidence based assessment methods must enter results through the Approved Centre Forum. For more information on available testing

More information

Revised November EFESC Handbook

Revised November EFESC Handbook Revised November 2015 EFESC Handbook 1 Table of Contents EFESC Handbook... 1 Table of Contents... 2 Handbook EFESC... 4 1 Background and objectives... 4 1.1 Sectoral developments... 4 1.1 Objectives...

More information

Brook Learning Trust The Ebbsfleet Academy. Exam Policy

Brook Learning Trust The Ebbsfleet Academy. Exam Policy Brook Learning Trust The Ebbsfleet Academy Exam Policy 2016-2017 Contents Purpose of the policy... 4 Roles and responsibilities overview... 4 Head of Centre... 4 Exam Officer ()... 5 Leadership team (LT)...

More information

Level 3 Using (EML )

Level 3 Using  (EML ) Level 3 Using email (EML 7574-308) ITQ (QCF) Assignment guide for Candidates Assignment A www.cityandguilds.com May 2011 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

ITU Asia-Pacific Centres of Excellence Training on Conformity and Interoperability. Session 2: Conformity Assessment Principles

ITU Asia-Pacific Centres of Excellence Training on Conformity and Interoperability. Session 2: Conformity Assessment Principles ITU Asia-Pacific Centres of Excellence Training on Conformity and Interoperability Session 2: Conformity Assessment Principles 12-16 October 2015 Beijing, China Keith Mainwaring ITU Expert Agenda 1. Context

More information

Digital Marketing Communications: Website Tools and Techniques (SCQF level 7)

Digital Marketing Communications: Website Tools and Techniques (SCQF level 7) Higher National Unit specification General information Unit code: HX3V 34 Superclass: CC Publication date: December 2017 Source: Scottish Qualifications Authority Version: 01 Unit purpose This unit is

More information

CERTIFICATE IN LUXEMBOURG COMPANY SECRETARIAL & GOVERNANCE PRACTICE

CERTIFICATE IN LUXEMBOURG COMPANY SECRETARIAL & GOVERNANCE PRACTICE CERTIFICATE IN LUXEMBOURG COMPANY SECRETARIAL & GOVERNANCE PRACTICE POLICY ILA asbl 19, rue de Bitbourg L-1273 Luxembourg TABLE OF CONTENTS Program Entry 3 Eligibility criteria 3 Training program 4 Application

More information

ISO/IEC :2015 IMPACT ON THE CERTIFIED CLIENT

ISO/IEC :2015 IMPACT ON THE CERTIFIED CLIENT ISO/IEC 17021-1:2015 IMPACT ON THE CERTIFIED CLIENT P R E S E N T E D B Y S H A N N O N C R A D D O C K, P R O G R A M S & A C C R E D I T A T I O N S M A N A G E R TODAY S APPROACH What is ISO/IEC 17021-1:2015?

More information

USDA ISO Guide 65 Program Accreditation for Certification Bodies

USDA ISO Guide 65 Program Accreditation for Certification Bodies Page 1 of 6 USDA ISO Guide 65 Program Accreditation for Certification Bodies 1 Purpose This document provides the requirements to be met in designing a USDA ISO Guide 65 Program. It also provides the requirements

More information

ISO/IEC 17065:2012 VERTICAL/FILE REVIEW ASSESSMENT

ISO/IEC 17065:2012 VERTICAL/FILE REVIEW ASSESSMENT F 136-04 ISO/IEC 17065:2012 SANAS Accr. No/s. VERTICAL/FILE REVIEW ASSESSMENT Organisation Organisation Representative Date: Area / field of operation Accreditation standard Assessor Signed Lead Assessor:

More information

The Role of the QP in MA Compliance

The Role of the QP in MA Compliance The Role of the QP in MA Compliance Breda Gleeson, Market Compliance Inspector IMB GMP & Market Compliance Information Day Dublin, October 14 th, 2010 Slide 1 Objectives Outline the responsibilities of

More information

Qualification Specification

Qualification Specification CIBTAC Level 3 Certificate in Electrical Epilation CBQ13 QAN 600/3628/X Qualification Specification CIBTAC V1.1(QCF) 1 Contents Contents... 2 1. CIBTAC... 3 2. Introduction to CIBTAC qualifications...

More information

ITIL Master Qualification. Candidate Process Guidance

ITIL Master Qualification. Candidate Process Guidance ITIL Master Qualification Candidate Process Guidance ITIL Master Qualification Overview ITIL Master Assessment process Registration The Proposal The Work Package The Interview General Advice for Candidates

More information

SAMPLE REPORT. Business Continuity Gap Analysis Report. Prepared for XYZ Business by CSC Business Continuity Services Date: xx/xx/xxxx

SAMPLE REPORT. Business Continuity Gap Analysis Report. Prepared for XYZ Business by CSC Business Continuity Services Date: xx/xx/xxxx SAMPLE REPORT Business Continuity Gap Analysis Report Prepared for XYZ Business by CSC Business Continuity Services Date: xx/xx/xxxx COMMERCIAL-IN-CONFIDENCE PAGE 1 OF 11 Contact Details CSC Contacts CSC

More information

Architecture Tool Certification Certification Policy

Architecture Tool Certification Certification Policy Architecture Tool Certification Certification Policy Version 1.0 January 2012 Copyright 2012, The Open Group All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,

More information

Specification. Edexcel Levels 1 and 2. For first teaching September Issue 3

Specification. Edexcel Levels 1 and 2. For first teaching September Issue 3 Pearson Edexcel Functional Skills qualification in Information and Communication Technology (ICT) at Level 1 Pearson Edexcel Functional Skills qualification in Information and Communication Technology

More information

CONTINUING PROFESSIONAL DEVELOPMENT POINTS POLICY (CPDP) Board approved 17 May 2016, effective 1 July 2016

CONTINUING PROFESSIONAL DEVELOPMENT POINTS POLICY (CPDP) Board approved 17 May 2016, effective 1 July 2016 CONTINUING PROFESSIONAL DEVELOPMENT POINTS POLICY (CPDP) Board approved 17 May 2016, effective 1 July 2016 1. Policy Statement The purpose for this policy is to enable SCA (Qld) Members to develop and

More information

Information and Digital Technology

Information and Digital Technology Information and Digital Technology Cluster D Computer Applications Units of Competency: ICTICT308 Use advanced features of computer applications Student s Name: Date of Re-Issue:7 th March 2017 Due Date:

More information

Stroma Certification Ltd

Stroma Certification Ltd Stroma Certification Ltd CPD Guide: Audit Failure (Failure to Submit Evidence) This Guide explains audit failure and audit failure procedures. There is a question section at the end of the Guide for you

More information

Accredited Cyber Essentials Practitioner (Advanced) Training

Accredited Cyber Essentials Practitioner (Advanced) Training Accredited Cyber Essentials Practitioner (Advanced) Training Accredited by INFORMATION PACK LONDON The QG-accredited two-day training course, delivered by Indelible Data Ltd at Symantec s offices in Central

More information

BTEC Centre Guide for. Lead Internal Verifiers 2017/18

BTEC Centre Guide for. Lead Internal Verifiers 2017/18 BTEC Centre Guide for Lead Internal Verifiers 2017/18 Introduction It s a regulatory requirement for centres to identify a single Lead Internal Verifier () for each BTEC (QCF) and each BTEC (NQF/RQF) programme

More information

VOLUNTARY CERTIFICATION SCHEME FOR MEDICINAL PLANT PRODUCE

VOLUNTARY CERTIFICATION SCHEME FOR MEDICINAL PLANT PRODUCE VOLUNTARY CERTIFICATION SCHEME FOR MEDICINAL PLANT PRODUCE - REQUIREMENTS FOR CERTIFICATION BODIES 1. INTRODUCTION 1.1 The Certification Bodies (CBs) are expected to meet the process for their approval

More information

General Information. The NLA-SA Personnel Certification Scheme for Metrologists, MetCert

General Information. The NLA-SA Personnel Certification Scheme for Metrologists, MetCert National Laboratory Association South Africa Association Incorporated under Section 21 Not for Gain P.O. Box 298 1 De Havilland Crescent Persequor Park Persequor Technopark Pretoria, South Africa, 0020

More information

OCR Level 3 Award in Administration (Business Professional) Entry code 03958

OCR Level 3 Award in Administration (Business Professional) Entry code 03958 Administration (Business Professional) Centre Handbook OCR Level 3 Award in Administration (Business Professional) Entry code 03958 OCR Level 3 Certificate in Administration (Business Professional) Entry

More information

IALA GUIDELINES for THE ACCREDITATION OF VTS TRAINING INSTITUTES

IALA GUIDELINES for THE ACCREDITATION OF VTS TRAINING INSTITUTES IALA GUIDELINES for THE ACCREDITATION OF VTS TRAINING INSTITUTES DECEMBER 2000 International Association of Marine Aids to Navigation and Lighthouse Authorities (IALA) Association Internationale de Signalisation

More information

Assessment Principles for Regulated First Aid Qualifications December 2016 v5

Assessment Principles for Regulated First Aid Qualifications December 2016 v5 Assessment Principles for Regulated First Aid Qualifications December 206 v5 Publication of these Assessment Principles Skills for Health is the guardian of the assessment principles and the document will

More information

ESSENTIAL SKILLS WALES QUALIFICATIONS

ESSENTIAL SKILLS WALES QUALIFICATIONS ESSENTIAL SKILLS WALES QUALIFICATIONS FROM SEPTEMBER 2015 ESSENTIAL COMMUNICATION SKILLS ESSENTIAL APPLICATION OF NUMBER SKILLS AGENDA 1 2 3 4 5 BACKGROUND CONTEXT FOR CHANGES TRANSITION AND IMPLEMENTATION

More information

Level 1 Producing simple databases (7266/ )

Level 1 Producing simple databases (7266/ ) Level 1 Producing simple databases (7266/7267-004) e-quals Assignment guide for Candidates Assignment B (This assignment can be used as evidence of achievement of 7574-119 database software) www.cityandguilds.com/e-quals07

More information

Level 1 Desktop publishing software (DTP )

Level 1 Desktop publishing software (DTP ) Level 1 Desktop publishing software (DTP 7574-122) ITQ (QCF) Assignment guide for Candidates Assignment B www.cityandguilds.com June 2010 Version 1.0 About City & Guilds City & Guilds is the UK s leading

More information

Level 3 Certificate in Business and Administration ( )

Level 3 Certificate in Business and Administration ( ) Level 3 Certificate in Business and Administration (4413-03) Qualification handbook QCA ref: 500/1788/3 www.cityandguilds.com April 2007 Version 1.0 About City & Guilds City & Guilds is the UK s leading

More information

JOB DESCRIPTION: TECHNICAL ASSESSOR

JOB DESCRIPTION: TECHNICAL ASSESSOR Page of 6 Prepared by: Mulugeta Mekonnen Approved by: Araya Fesseha Signature: Signature: CONTENTS Purpose and scope... 2 2 References... 2 3 Selection Criteria... 2 4 Training... 3 5 Responsibilities...

More information

Content Management System Website Creation

Content Management System Website Creation Unit title Content Management System Website Creation SQA code H8R2 04 SCQF level 6 SCQF credit points SSC Ref 8 History of changes Publication date: March 2015 Version: 01 Version number Date Description

More information

Qualification Specification

Qualification Specification CIBTAC Level 3 Diploma in Reiki CCQ06 QAN 600/3674/6 Qualification Specification CIBTAC V1.2(QCF) 1 Contents Contents... 2 1. CIBTAC... 3 2. Introduction to CIBTAC qualifications... 3 3 Level of the Diploma...

More information

BABT766. Sources of Test Reports for TUV SUD BABT Product Certification. TUV SUD BABT is a certification body of

BABT766. Sources of Test Reports for TUV SUD BABT Product Certification. TUV SUD BABT is a certification body of BABT766 Sources of Test Reports for TUV SUD BABT Product Certification TUV SUD BABT is a certification body of Page 1 of 5 Contents 1 Introduction...2 2 Background...2 3 General...2 4 Laboratories within

More information

ATaC ARMI Skills Card Scheme Information. ARMI Skills Card. Scheme Information. Asbestos Analyst Asbestos Surveyor

ATaC ARMI Skills Card Scheme Information. ARMI Skills Card. Scheme Information. Asbestos Analyst Asbestos Surveyor ARMI Skills Card Scheme Information Asbestos Analyst Asbestos Surveyor ATM011-V1217 ATaC ARMI Skills Card Scheme Information Contents CLC: One Industry Logo... 3 Purpose of the Scheme... 4 Scheme Aims...

More information

PMP Certification Preparatory Course

PMP Certification Preparatory Course PMP Certification Preparatory Course Why Project Management Professional (PMP ) Certification? In today's flexible organization, the boundaries between functions are becoming less defined. You are most

More information

APMP. The APM Project Management Qualification. Guide for Candidates

APMP. The APM Project Management Qualification. Guide for Candidates APMP The APM Project Management Qualification Guide for Candidates Contents Introduction 3 Applying for the examination 3 Examination advice 4 Examination materials 4 Examination process 5 3 hour examination

More information

Ofcom review of proposed BBC Scotland television channel

Ofcom review of proposed BBC Scotland television channel Ofcom review of proposed BBC Scotland television channel INVITATION TO COMMENT: Publication Date: 30 November 2017 Closing Date for Responses: 14 December 2017 About this document The BBC has published

More information

Institute of Certified Public Accountants of Uganda STUDENTS BROCHURE

Institute of Certified Public Accountants of Uganda STUDENTS BROCHURE Promoting Professionalism in Accountancy Institute of Certified Public Accountants of Uganda STUDENTS BROCHURE 1.0 BACKGROUND INFORMATION 1.1 Institute s Profile The Institute of Certified Public Accountants

More information

CONTENTS 1) GENERAL. 1.1 About this guide About the CPD Scheme System Compatibility. 3 2) SYSTEM SET-UP

CONTENTS 1) GENERAL. 1.1 About this guide About the CPD Scheme System Compatibility. 3 2) SYSTEM SET-UP CONTENTS 1) GENERAL 1.1 About this guide. 1 1.2 About the CPD Scheme 2 1.3 System Compatibility. 3 2) SYSTEM SET-UP 2.1 Setting up your CPD year. 5 2.2 Requesting a date change for your CPD year. 9 2.3

More information

VOLUNTARY CERTIFICATION SCHEME FOR MEDICINAL PLANT PRODUCE REQUIREMENTS FOR CERTIFICATION BODIES

VOLUNTARY CERTIFICATION SCHEME FOR MEDICINAL PLANT PRODUCE REQUIREMENTS FOR CERTIFICATION BODIES VOLUNTARY CERTIFICATION SCHEME FOR MEDICINAL PLANT PRODUCE 1. Scope REQUIREMENTS FOR CERTIFICATION BODIES 1.1 This document describes the requirements the Certification Bodies (CBs) are expected to meet

More information

Principles of Contact Centre Operations OCR Level 2 Certificate/Level 3 Certificate in Principles of Contact Centre Operations

Principles of Contact Centre Operations OCR Level 2 Certificate/Level 3 Certificate in Principles of Contact Centre Operations QCF Principles of Contact Centre Operations OCR Level 2 Certificate in Principles of Contact Centre Operations OCR Level 3 Certificate in Principles of Contact Centre Operations Entry codes: 10266, 10267

More information

Level 3 Data management software (DMS )

Level 3 Data management software (DMS ) Level 3 Data management software (DMS 7574-318) ITQ (QCF) Assignment guide for Candidates Assignment B www.cityandguilds.com December 2011 Version 2.0 About City & Guilds City & Guilds is the UK s leading

More information

EDI Level 1-2 NVQ Award in Business and Administration. EDI Level 1-4 NVQ Certificate in Business and Administration

EDI Level 1-2 NVQ Award in Business and Administration. EDI Level 1-4 NVQ Certificate in Business and Administration Vocational Qualifications EDI Level 1-2 NVQ Award in Business and Administration EDI Level 1-4 NVQ Certificate in Business and Administration EDI Level 2-4 NVQ Diploma in Business and Administration Support

More information

Indonesia - SNI Certification Service Terms

Indonesia - SNI Certification Service Terms Indonesia - SNI Certification Service Terms These Service Terms shall govern the Indonesian National Standard ( SNI ) Certification Services performed by the UL Contracting Party (as identified in the

More information

POSTGRADUATE CERTIFICATE IN LEARNING & TEACHING - REGULATIONS

POSTGRADUATE CERTIFICATE IN LEARNING & TEACHING - REGULATIONS POSTGRADUATE CERTIFICATE IN LEARNING & TEACHING - REGULATIONS 1. The Postgraduate Certificate in Learning and Teaching (CILT) henceforth the Course - comprises two modules: an Introductory Certificate

More information

Certification Description of Malaysia Sustainable Palm Oil (MSPO) Standard

Certification Description of Malaysia Sustainable Palm Oil (MSPO) Standard The certification of a management system based on standard Malaysia Sustainable Palm Oil Standard (MSPO) respectively, consists of the offer and contract phase, the audit preparation, performance of the

More information

APMP. The APM Project Management Qualification. Guide for Candidates

APMP. The APM Project Management Qualification. Guide for Candidates APMP The APM Project Management Qualification Guide for Candidates Contents Introduction 3 Applying for the examination 3 Examination advice 4 Examination materials 4 Examination process 5 3 hour examination

More information

State of Nevada Legislative Counsel Bureau 401 S. Carson Street Carson City, NV voice facsimile

State of Nevada Legislative Counsel Bureau 401 S. Carson Street Carson City, NV voice facsimile State of Nevada Legislative Counsel Bureau 401 S. Carson Street Carson City, NV 89701 775.684.1310 voice 775.684.1333 facsimile REQUEST FOR PROPOSAL for: PROFESSIONAL WEB DEVELOPMENT SERVICES AND RELATED

More information

Level 3 Develop software using C# (7266/ )

Level 3 Develop software using C# (7266/ ) Level 3 Develop software using C# (7266/7267-308) e-quals Assignment guide for Candidates Assignment A www.cityandguilds.com/e-quals07 November 2008 Version 1.0 About City & Guilds City & Guilds is the

More information

Solution Pack. Managed Services Virtual Private Cloud Security Features Selections and Prerequisites

Solution Pack. Managed Services Virtual Private Cloud Security Features Selections and Prerequisites Solution Pack Managed Services Virtual Private Cloud Security Features Selections and Prerequisites Subject Governing Agreement DXC Services Requirements Agreement between DXC and Customer including DXC

More information