AVAYA LEARNING CENTER END USER GUIDE

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1 AVAYA LEARNING CENTER END USER GUIDE AVAYA SINGLE SIGN ON (SSO) U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 1

2 Users of the Avaya Learning Center may access certain features without having to log into the site using Avaya Single Sign On (SSO) credentials. These features include the Home Page overview, Finding/Searching for Training, Credential Program, Curriculum Maps and Avaya Learning Support and Contact Information. Avaya SSO credentials are required to view personal profile, training transcript information and to purchase/access training content. This document outlines how to log into the Avaya Learning Center using your Avaya Single Sign On (SSO) ID and password. ACCESSING THE AVAYA LEARNING CENTER For access to the Avaya Learning Center In the browser enter the following URL The Avaya Learning Center home page will appear. NOTE: You will not be logged into the site. At this page, you will have the ability to look around and explore the Avaya Learning Center. Remember when you are not logged in, the site does not know who you are, so you will see list prices and other items that may not be available to you once you log in. When you are ready to log in, click on login at the top of the page. If you do not have an SSO account, you can click on SSO Signup to get started. Once you have selected Login, you will be directed to the Avaya Single Sign On Login screen. Avaya Business Partners and Customers will log in using their existing Avaya SSO credentials ( address and password) and Avaya associates will log in using their global login (Avaya handle and password) and click Submit. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 2

3 Existing Avaya SSO account SSO BASICS If you do not have SSO login credentials you will need to create an SSO account. Click the Sign Up link. Click here to request an SSO account U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 3

4 SSO CUSTOMER ACCOUNT REQUESTING A CUSTOMER SSO ACCOUNT Customers will be prompted for the following information on the Avaya Support Account page. When you move the mouse over the Sold To field, the following information is displayed A Sold To number is your primary account number with Avaya for a specific location The format of a Sold To number is ten numeric digits with no spaces or dashes (not a phone number), for example: The Sold To number normally has two or three leading "zeros". It is generally found on your service agreement or monthly invoice. If you are obtaining the Sold To number from your invoice, it can be found in the section entitled "Service Agreements". If you require assistance in locating your Sold To number, please contact your Avaya Account Manager. The user enters the information on the Avaya Support Account page. After all information is entered click I accept Avaya s Terms and Conditions, and then Submit. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 4

5 You will receive a confirmation once you click on Submit NOTE: Your Company Administrator will validate and approve your request. An Avaya Access Administrator will validate and approve if a Company Administrator does not exist. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 5

6 REQUESTING A BUSINESS PARTNER SSO ACCOUNT SSO BUSINESS PARTNER ACCOUNT Business Partners will be prompted for the following information on the Avaya Support Account page. Link ID is a required field for Business Partners When you move the mouse over the Partner Link ID field, the following information is displayed Link ID is a unique identifier for authorized Avaya Partners and it is used to associate an authorized Avaya Partner with their end customers Sold To accounts. If you are a Business Partner and do not know your company's Link ID, please the following: EMEA, CALA, US & Canada - partnerhelp@avaya.com; For APAC - appartnerhelp@avaya.com The user enters the information on the Avaya Support Account page. After all information is entered click I accept Avaya s Terms and Conditions, and then Submit. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 6

7 You will receive a confirmation once you click on Submit NOTE: Your Company Administrator will validate and approve your request. An Avaya Access Administrator will validate and approve if a Company Administrator does not exist. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 7

8 RETRIEVING YOUR SSO PASSWORD SSO PASSWORD SUPPORT If you have forgotten your SSO password, click the Forgot Password? Link from the login page and follow the instructions for retrieving, receiving or changing your password. You may also contact the Avaya Learning Help Desk for support in resetting your SSO password. The toll free US number is AVAYA-54. For a list of the regional numbers, visit: NOTE - Avaya Associates cannot change their password via SSO as it is linked to their Global Domain ID password. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 8

9 SETTING UP YOUR PROFILE PREFERENCES AVAYA LEARNING CENTER PROFILE SETUP Upon initial login into the Avaya Learning Center with your SSO credentials, you will be prompted to update the information on your profile (except for the Company and fields). Once the required fields have been updated, click Save Profile. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 9

10 You should receive an on-screen confirmation that your profile has been saved. Your profile preferences can be updated at any time by selecting the dropdown arrow next to your name and clicking on My Account. U p d a t e d J u n e A v a y a P r o p r i e t a r y Page 10

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