Expected outcomes. for accredited certification to ISO management system standards such as ISO 9001 and ISO 14001

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Ellen Edwards
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1 casco for accredited certification to ISO management system standards such as ISO 9001 and ISO 14001

The International Accreditation not control such bodies, but does Forum (IAF) and the International develop voluntary International Organization for Standardization Standards to encourage good prac-

2 The International Accreditation not control such bodies, but does Forum (IAF) and the International develop voluntary International Organization for Standardization Standards to encourage good prac- (ISO) support the following concise tice in their activities on a worldwide statement of outcomes that are to basis. For example, the standards in be expected as a result of accredited the ISO/IEC x series specify the certification to an ISO management requirements for bodies providing system standard. The intent is to pro- auditing and certification to various mote a common focus throughout the ISO management system standards. entire conformity assessment chain in One option for certification bodies order to achieve these Expected out- wishing to provide further confi- comes and thereby enhance the value dence in their services is to apply to and relevance of accredited manage- be accredited as competent by an IAF ment system certification. recognized national accreditation Management system certification is body. The IAF is an international asso- frequently used in both private and ciation whose membership includes public sectors to increase confidence the national accreditation bodies of in organizations operations, the most economies. products and services they provide, ISO does not control such bodies, but between partners in business-to- does develop voluntary International business relations, in the selection Standards such as ISO/IEC which of suppliers in supply chains and in specifies the general requirements for the right to tender for procurement bodies carrying out accreditation. contracts. ISO is the developer and publisher of several management system standards, but does not itself carry out auditing and certification. These services are performed independently of ISO by certification bodies. ISO does Note : Accredited certification is one way amongst others, that an organization may demonstrate conformity to an ISO management system standard. ISO does not promote accredited certification over other conformity assessment systems or methodologies. 1

for accredited certification to an ISO management system standard certification (from the perspective of the organization s interested parties) For the defined certification scope, an organization

3 for accredited certification to an ISO management system standard certification (from the perspective of the organization s interested parties) For the defined certification scope, an organization with a certified management system has policies and processes in place to achieve the objectives defined by the scope ( Clause 1 ) of What accredited management system certification means the specific management system standard. To achieve an organization s objec- For example : tives related to the opportunities associated with its intended by the management systems context and objectives ; standard, the accredited management 4. analyses and understands An organization with a certified quality management system is managing its systems and processes so as to : a) consistently provide products and services that meet customer and applicable statutory and regulatory requirements ; b) facilitate opportunities to enhance customer satisfaction. Or An organization with a certified environmental management system is managing its interactions with the environment and is demonstrating its commitment to : a) enhancement of environmental performance and the protection of the environment ; b) fulfilment of compliance obligations ; c) continually enhancing its environmental management system to achieve its environmental objectives is addressing risks and system certification is expected to customer needs and provide confidence that the organi- expectations, as well as zation has a management system that the relevant statutory and conforms to the applicable require- regulatory requirements related ments of the specific ISO standard. In to its products, processes and particular, it is to be expected that the services ; organization : ensures that product, process has a system which is and service characteristics appropriate for its organizational have been specified in context and certification scope ; order to meet customer and 2. has defined a policy appropriate for the intent of the specific management applicable statutory/regulatory requirements ; 6. has determined and is managing system standard and to the the processes needed to achieve nature, scale and impacts of the intended its activities, products and by the management system services over their lifecycles standard ; 3

4 7. has ensured the availability of resources necessary to support the operation and monitoring of these products, processes and services ; 8. monitors and controls the defined product process and service characteristics ; 9. aims to prevent nonconformities, and has systematic improvement processes in place to : a) react and correct any nonconformities that do occur (including product and service nonconformities that are detected after delivery) ; b) determine the cause of nonconformities and take corrective action to avoid their recurrence ; What accredited management systems certification does not mean It is important to recognize that man- behavior or that the organization agement system standards define will always achieve 100 % conform- requirements for an organization s ity and legal compliance, though management system, and not the this should of course be a permanent specific performance criteria that goal. are to be achieved (such as product Within its scope of certification, or service standards, environmental accredited management systems cer- performance criteria etc). tification does not imply or ensure, for and management review process ; Accredited management systems cer- example : 11. is monitoring, measuring, analysing, tification should provide confidence c) determine if similar nonconformities exist, or could potentially occur ; d) implement any action needed ; e) review the effectiveness of any corrective action taken ; and f) address complaints from interested parties ; 10. has implemented an effective internal audit evaluating and improving the effectiveness in the organization s ability to meet of its management system. its objectives related to the intent of 12. has implemented processes for communicating that the organization is providing a superior product and service, or that the organisation s product the management system standard. and service itself is certified as internally, as well as responding to and A management systems audit is not meeting the requirements of communicating with interested external a full legal compliance audit, and an ISO (or any other) standard parties. does not necessarily ensure ethical or specification. 4 5

International Organization for Standardization ISO Central Secretariat Ch.

ISO 9001 Auditing Practices Group Guidance on:

International Organization for Standardization International Accreditation Forum Date: 13 January 2016 ISO 9001 Auditing Practices Group Guidance on: Expected Outcomes The expected outcomes documents (given