Transform your future in Retail. Retail Course Guide 2015 Second Edition

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1 Transform your future in Retail Retail Course Guide 2015 Second Edition

2 2

3 Preparing You for the World of Work 3 Bradford city centre is changing! With the opening of the 260m Broadway Shopping Centre scheduled for later this year, providing job opportunities for approximately 2,500 jobs in retail and leisure, there has never been a better time to think about a career in Retail. Bradford College has designed a wide range of courses that will provide the competitive edge at interviews for people aspiring to gain employment. These courses are ideal for those who work or want to work in sectors such as Retail, Customer Service, Accounting, Business, Security, Warehousing and IT. Preparing you for the world of work, these courses are suitable for: School leavers Those who are currently looking for work Those currently in work who want to progress in their career Employers who want to upskill their workforce.

4 How do I apply? 4 To register your interest and to apply for any of the courses in this guide please see below. Those Aged Years Old Please apply on the top right corner of the home page at: alternatively call or us: information@bradfordcollege.ac.uk Those Currently Looking For Work Please call or us: information@bradfordcollege.ac.uk Distance Learning Courses (marked with*) Please your interest to: distancelearning@bradfordcollege.ac.uk Those In Employment and/or Employers Please call or us: information@bradfordcollege.ac.uk

5 Open Days Want more information? Then visit one of our Open Days to chat with tutors, take a tour of our fantastic new campus and get all the answers you need. Saturday 4th July Thursday 20th August Saturday 26th September Thursday 26th November For times and locations go to: This booklet contains many exciting new courses to prepare for a career in Retail and we have even more courses which will be on offer soon. Coming Soon! Security Guard Level 2 CCTV Operations Level 2 Introduction to Warehousing Warehousing & Storage Level 2 To register your interest in any of these courses contact us on: or information@bradfordcollege.ac.uk 5

6 6 Courses for young people aged 16-18

7 Retail Certificate in Retail Knowledge Level 1 BTEC Level 3 Diploma in Business and Retail The Level 1 Business and Retail Certificate course is designed to develop the personal skills and qualities required to succeed at work and to help you achieve your full potential. We provide some practical hands-on Units which will give you the experience of real jobs and careers in a chosen vocational sector. You will complete Functional Skills in English and Mathematics over the course of the year to develop your skills and be able to apply these to a real work environment. This course is designed to provide a highly specialist, work-related qualification in the Business and Retail sector. It will give you the knowledge, understanding and skills to prepare you for employment. The course covers areas such as: Retail, Business, Marketing, Logistics, Business Ethics, Supply Chain & Stock Management and Starting up a Small Business. Full-time Starts September 7

8 Apprenticeships Apprenticeships offer you the opportunity to earn while you learn and gain valuable work experience, whilst achieving nationally recognised qualifications that will ultimately lead you to becoming a fully qualified Apprentice. We offer apprenticeships in the following subjects: 8 Accounts Business Administration Catering and Hospitality (Food and Beverage Service) Catering and Hospitality (Professional Cookery) Creative Digital Media Customer Service Fitted Interiors Hairdressing Information Technology Management and Team Leading Nail Services Optical Retailing Pharmacy Security Alarms

9 Business Business and Administration Knowledge Level 2* Business Diploma QCF Level 2 Extended/Subsidiary Diploma in Business Level 3 The NCFE Level 2 Certificate in Business and Administration Knowledge will provide you with a thorough understanding of all aspects of a business administration role. You will gain a wide range of knowledge such as the principles of providing administrative services, managing and producing information and supporting change effectively. This course is available online or paper-based. As this course is distance learning you do not need to come to College to study. Start Anytime The Level 2 Diploma in Business will give you access to rewarding employment or provide you with entry to further study. If you are planning a career in business, we will help you develop both job-specific and business-related skills, as well as a knowledge and understanding of the business world. The course will prepare you for the needs of business or for progression to the Level 3 course. English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at Grade A*-C in these subjects when you commence your course. Full-time Starts September The Extended Diploma in Business enables you to complete nine additional Option Units. If this qualification is added to a 90 Credit Diploma in Business, you will have completed 18 Units - equivalent to three A levels. If you achieve high grades, you will potentially be able to maximise your UCAS points to 420 to assist you in gaining a place at a university of your choice. English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at Grade A*-C in these subjects when you commence your course. Full-time Starts September 9

10 IT Computer Science/Software Development Level 2 Extended Diploma in Business IT Level 3 10 This highly popular Level 2 course will give you a broad understanding of different areas of computing. You will learn programming, multimedia and application development. You will also create your own app for mobile devices. English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at Grade A*-C in these subjects when you commence your course. Full-time Starts September You will gain a deep understanding of business and organisational structures and how this relates to IT infrastructure. You will learn e-commerce, information systems and the impact of the use of IT on business systems. You will gain an in-depth understanding of computer systems, network management, databases and web technologies. These subjects will develop your skills and knowledge needed to gain employment and progress on to university. English and/or Mathematics will be included in your timetable if you have not achieved a GCSE at Grade A*-C in these subjects when you commence your course. Full-time Starts September

11 Supporting You in the Workplace English & Mathematics Do you need to gain a professional qualification in English or Mathematics? We offer a huge range of English and Mathematics courses from Entry Level to A levels at various times of the day to refresh your skills and gain qualifications to help improve your career prospects. 11

12 12 Courses for those who are currently looking for work

13 Retail Certificate in Retail Knowledge Level 1 The Level 1 Business and Retail Certificate course is designed to develop the personal skills and qualities required to succeed at work and to help you achieve your full potential. We provide some practical hands-on Units which will give you the experience of real jobs and careers in a chosen vocational sector. You will complete Functional Skills in English and Mathematics over the course of the year to develop your skills and enable you to apply these to a real work environment. Understanding Retail Operations Level 2* This qualification will provide you with a thorough understanding of Retail Operations. You will gain a wide range of knowledge such as effective customer service, teamwork and understanding key aspects of what to expect when working in the retail sector. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime Award in Introduction to Employment in the Hospitality Sector Level 1 If you wish to pursue a rewarding and exciting career in hospitality, leisure travel and tourism then this programme is ideal for you and it has been approved by employers. It will help build your knowledge, skills and understanding around the importance of customer service. On completion you will gain three nationally recognised qualifications in Health and Safety, Food Safety and Customer Service as well as the confidence and knowledge to build a successful career in the industry. 13

14 Accounting Book-keeping AAT Award Level 1 14 This course offers an Introductory level qualification for those wishing to develop a career in Accounting. It will introduce you to the role of a bookkeeper, in particular providing the essential skills in single entry book-keeping. It also introduces the role of spreadsheet software. This course is subject to approval.

15 Apprenticeships Apprenticeships offer you the opportunity to earn while you learn and gain valuable work experience, whilst achieving nationally recognised qualifications that will ultimately lead you to becoming a fully qualified Apprentice. We offer apprenticeships in the following subjects: Accounts Business Administration Catering and Hospitality (Food and Beverage Service) Catering and Hospitality (Professional Cookery) Creative Digital Media Customer Service Fitted Interiors Hairdressing Information Technology Management and Team Leading Nail Services Optical Retailing Pharmacy Security Alarms 15

16 IT Award in IT User Skills Level 1 (ITQ) Certificate in IT User Skills Level 1 (ITQ) Certificate in IT User Skills Level 2 (ITQ) 16 This course is for beginners with little or no experience of using a computer. The ITQ Award covers the basics of using the internet, , how to keep safe online and using a Smartphone. Our provision is extremely flexible and you can choose your own sessions which will need to be a minimum of four hours per week. This course is for those who have some experience of using a computer. The ITQ Certificate covers the basics of using a PC including navigating around Windows and using applications such as Word, Excel, Access and Powerpoint. This course is for those who already have experience of using Microsoft Office and would like to advance their skills to a higher level. The ITQ Certificate Level 2 covers the use of MS Office applications such as Word, Excel, Access, PowerPoint and Publisher at a more Intermediate/ Advanced level including the use of mail merge, advanced formulas and functions, creating reports and queries and professional presentations.

17 IT Extended Certificate in IT User Skills Level 2 (ITQ) This course is for those who already have a good degree of experience of using Microsoft Office and would like to advance their skills to a higher level. The ITQ Level 2 Extended Certificate covers using Microsoft Office at a professional level. Modules include Word Processing, Spreadsheets, Databases, Presentation Graphics, Desktop Publishing, Internet, , Keeping Safe Online and using Smartphones. ITQ Level 1 Award in Social Media This course will help you develop skills in using social media such as Facebook, Twitter, Instagram, Pinterest, Google+, online blogs, LinkedIn and many more for personal use, It will teach you how businesses use social media to promote their business, advertise and interact with their intended audiences. Start Anytime 17

18 Supporting You in the Workplace 18 Award in Work Skills This course covers Personal Career Preparation, Preparation for a Recruitment Interview and Introduction to Teamwork Skills. The course is of 30 hours duration and is currently offered over three days per week for two weeks (a total of six days) although arrangements can be made to accommodate clients where these hours are not possible. Customer Service Level 1 The Level 1 Award in Customer Service (QCF) is designed for those working in, or aspiring to work in, customer service related roles. It has been developed to give you the opportunity to engage in learning that is relevant to you and which will provide you with opportunities to develop a range of skills, techniques and attributes essential for successful performance in working life. Principles of Customer Service Level 2* The NCFE Level 2 Certificate in Principles of Customer Service provides you with a thorough understanding of all aspects customer service. You will gain a wide range of knowledge in how to provide effective customer service and how to fully understand the organisation s need for customer service. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime

19 Supporting You in the Workplace English & Mathematics Do you need to gain a professional qualification in English or Mathematics? We offer a huge range of English and Mathematics courses from Entry Level to A levels at various times of the day to refresh your skills and gain qualifications to help improve your career prospects. Full or part-time Equality and Diversity Level 2* The NCFE Level 2 Certificate in Equality and Diversity is ideal for those who work in industries where good practice of Equality and Diversity exists. Some of the areas of work where this programme might be appropriate include: Public services, health sector, education, employment services, childcare, armed forces and many more. The programme will support you to promote Equality and Diversity in the workplace and the wider community. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime Mental Health Awareness Level 2* The Mental Health Awareness Level 2 Certificate is a nationally recognised qualification accredited by NCFE and is for anyone who wants to gain an understanding of mental health for their own benefit or to progress onto further studies or promotions within their job. The Mental Health Awareness course will help you towards caring for people who may have mental health issues. In addition to gaining a better understanding of Mental Health Awareness, you will gain a Level 2 qualification. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime 19

20 Supporting You in the Workplace 20 Team Leading Award/ Certificate Level 2 The Award/Certificate in Team Leading is designed to give you a basic knowledge of the various roles, functions and responsibilities of a Team Leader and the limits of their authority and accountability. Team Leading Knowledge Level 2* The NCFE Level 2 Certificate in Team Leading Knowledge introduces you to the role of the Team Leader and the preparation required for leading a team. It also introduces you to the planning of developmental activities and it enables you to consider the legislation which applies to discrimination, inclusion and equality when leading a team. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime

21 21

22 22 Courses for those in employment and employers

23 Retail Frontline Management Solutions - Retail (One Day) Increase the effectiveness of your front line Managers and Leaders. This programme is designed specifically for retailers. Course content includes: Building a high performing team Recruitment and induction techniques Steps to becoming empowered as a manager The importance of training. Retail Works Developed by the National Skills Academy for Retail, these tried-and-tested programmes are designed to give people the knowledge and skills needed to gain a job in the retail industry. There are three Retail Works programmes which are: Retail Knowledge (Level 1) Retail Employability and Personal Development Skills (Level 1) Retail Knowledge (Level 2). 23

24 Accounting 24 Accounting AAT Certificate Level 2 This is the first of three Levels (levels two to four) which you are required to achieve to become a fully qualified AAT Accounting Technician. It is also a valuable qualification in its own right for those working in a junior accounting role. AAT Accounting Skills to Run Your Business Award Level 2 This course provides a basic introduction to finance and the specific skills and knowledge required to help you manage your own successful business. It is also an option for those who are planning the start-up of a business whether this is at the end of a college course or as part of a planned career change. This course is subject to approval.

25 Apprenticeships Apprenticeships offer you the opportunity to earn while you learn and gain valuable work experience, whilst achieving nationally recognised qualifications that will ultimately lead you to becoming a fully qualified Apprentice. We offer apprenticeships in the following subjects: Accounts Business Administration Catering and Hospitality (Food and Beverage Service) Catering and Hospitality (Professional Cookery) Creative Digital Media Customer Service Fitted Interiors Hairdressing Information Technology Management and Team Leading Nail Services Optical Retailing Pharmacy Security Alarms 25

26 IT Award in IT User Skills Level 1 (ITQ) Certificate in IT User Skills Level 1 (ITQ) Certificate in IT User Skills Level 2 (ITQ) 26 This course is for beginners with little or no experience of using a computer. The ITQ Award covers the basics of using the internet, , how to keep safe online and using a Smartphone. Our provision is extremely flexible and you can choose your own sessions which will need to be a minimum of four hours per week. This course is for those who have some experience of using a computer. The ITQ Certificate covers the basics of using a PC including navigating around Windows and using applications such as Word, Excel, Access and Powerpoint. This course is for those who already have experience of using Microsoft Office and would like to advance their skills to a higher level. The ITQ Certificate Level 2 covers the use of MS Office applications such as Word, Excel, Access, PowerPoint and Publisher at a more Intermediate/Advanced level including the use of mail merge, advanced formulas and functions, creating reports and queries and professional presentations.

27 IT Digital High Street Digital High Street Skills is specifically designed to help small businesses develop their knowledge of the internet, social media and benefits of getting their business online. From developing a website to using marketing and social media, the Digital High Street Skills programme will equip small businesses with the confidence, skills and tools they need to benefit from the rapid growth of e-tailing and ultimately increase their bottom line. Extended Certificate in IT User Skills Level 2 (ITQ) This course is for those who already have a good degree of experience of using Microsoft Office and would like to advance their skills to a higher level. The ITQ Level 2 Extended Certificate covers using Microsoft Office at a professional level. Modules include Word Processing, Spreadsheets, Databases, Presentation Graphics, Desktop Publishing, Internet, , Keeping Safe Online and using Smartphones. 27

28 IT 28 ITQ Level 1 Award in Social Media This course will help you develop skills in using social media such as Facebook, Twitter, Instagram, Pinterest, Google+, online blogs, LinkedIn and many more for personal use. It will teach you how businesses use social media to promote their business, advertise and interact with their intended audiences. Start Anytime Social Media for Business The course will allow you to learn, develop and practise the skills required for employment and/ or career progression in the social media industry. Effective use of social media is now an established marketing tool, and can help businesses thrive. This qualification will help you to understand the impact of social media on business and help you to use a range of techniques and tools in your marketing campaigns.

29 29

30 Supporting you in the Workplace 30 Ambassador Workshop (Half Day) Boost your employees local knowledge and deliver an allround service for customers and visitors (also ideal for volunteers at major events). Course content includes: Why your role as an ambassador is so important Demonstrating a warm welcome to customers and visitors The importance of maintaining a positive attitude Becoming familiar with the community you represent. Customer Service Level 1 The Level 1 Award in Customer Service (QCF) is designed for those working in, or aspiring to work in, customer service related roles. It has been developed to give you the opportunity to engage in learning that is relevant to you and which will provide you with opportunities to develop a range of skills, techniques and attributes essential for successful performance in working life.

31 Supporting you in the Workplace Customers with Disabilities (Half Day) Complete the Suite (One Day) World Host Principles of Customer Service (One Day) Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice for this important market. Course content includes: Appropriate words and phrases to use with disabled customers Common disabilities and how to offer assistance Misconceptions and biases when serving customers who need support Why disabled customers are such an important market. Learn to deliver the Principles of Supervising Customer Service Performance, Service Across Cultures, Customers with Disabilities, Ambassador Workshop Programmes, Front Line Management Solutions and Sales Powered by Service programmes. Train your front-line staff to deliver a great experience that will keep your customers returning. A specially tailored version of this programme for retailers is also available. Course content includes: Making an excellent first impression Remembering and using names Listening, communication and empathising skills Going the extra mile. 31

32 Supporting you in the Workplace 32 Principles of Customer Service Level 2* The NCFE Level 2 Certificate in Principles of Customer Service provides you with a thorough understanding of all aspects customer service. You will gain a wide range of knowledge in how to provide effective customer service and how to fully understand the organisation s need for customer service. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime Principles of Customer Service Train the Trainer (Three Days) Learn to deliver the Principles of Customer Service programme, which gives front line staff the skills and knowledge to deliver excellent customer service that will give their business a great reputation. Principles of Supervising Customer Service Performance (One Day) Give your managers and supervisors the knowledge and coaching skills to create real customer service culture in your business. Course content includes: How to lead by example and demonstrate fantastic service Techniques to motivate and coach team members Actions to take when customer service goes wrong Monitoring and measuring your team s service performance.

33 Supporting you in the Workplace English & Mathematics Do you need to gain a professional qualification in English or Mathematics? We offer a huge range of English and Mathematics courses from Entry Level to A levels at various times of the day to refresh your skills and gain qualifications to help improve your career prospects. Full or part-time Equality and Diversity Level 2* This is ideal for those who work in industries where good practice of Equality and Diversity exists. Areas of work where this might be appropriate include: public services, health sector, education, employment services, childcare, armed forces and many more. The programme will support you to promote Equality and Diversity in the workplace and the wider community. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime Mental Health Awareness Level 2* The Mental Health Awareness Level 2 Certificate is a nationally recognised qualification accredited by NCFE and is for anyone who wants to gain an understanding of mental health for their own benefit or to progress onto further studies or promotions within their job. The Mental Health Awareness course will help you towards caring for people who may have mental health issues. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime 33

34 Supporting you in the Workplace Sales Powered by Service (Half Day) Service Across Cultures (Half Day) Team Leading Award/ Certificate Level 2 34 Transform your staff into effective sales professionals who not only listen to your customers needs, but maximise on them! Course content includes: Reviewing the sales cycle Knowing your products and services The benefits of selling beyond the basics How to influence customers purchasing decisions. Give your staff the skills to communicate effectively with customers from different cultures and backgrounds. Course content includes: The importance of overseas customers How to avoid making assumptions about other cultures Communicating through language barriers Becoming a people to people ambassador. The Award/Certificate in Team Leading is designed to give you a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their authority and accountability.

35 Supporting you in the Workplace Team Leading Knowledge Level 2* The NCFE Level 2 Certificate in Team Leading Knowledge introduces you to the role of the Team Leader and the preparation required for leading a team. It also introduces you to the planning of developmental activities and it enables you to consider the legislation which applies to discrimination, inclusion and equality when leading a team. This course is available online or paper-based. As this is distance learning you do not need to come to College to study. Start Anytime WorldHost Insights (Online Course) Give your staff an introduction to excellent customer service with our interactive, 90 minute e-learning course. Ideal for new starters and temporary staff or as a refresher course. Course content includes: Meeting and greeting customers Communicating clearly Dealing with a diverse range of customers Testing your customer service skills. 35

36 36 We can give your workforce even more wide ranging skills and knowledge related to their workplace by offering the following qualifications in: First Aid Food Safety Health & Safety Personal Licence Holders To register your interest in any of these courses contact us on:

37 37

38 The information provided in this prospectus is correct at the time of going to print. Bradford College reserves the right to amend products, services or facilities offered at any time. Bradford College, The David Hockney Building, Great Horton Road, Bradford, West Yorkshire, BD7 1AY

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