Anywhere Proctored User Guide

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1 Anywhere Proctored User Guide Admit candidates for ITS AP exam delivery Version March 2018 PearsonVUE.com Copyright Pearson Education, Inc. or its affiliate(s). All rights reserved.

2 Trademarks Confidential, Trade Secret, and Unpublished Copyright Materials of Pearson Education, Inc. or its affiliate(s). Created All rights reserved. Use permitted only under license. For further information, contact Pearson VUE or visit Pearsonvue.com. Pearson, the Pearson VUE logo, and VUE are trademarks, in the U.S. and/or other countries of Pearson Education, Inc. or its affiliate(s). All other products, services, or company names mentioned herein are claimed as trademarks and trade names by their respective companies. 2 ITS Anywhere Proctored User Guide Property of Pearson VUE

3 Contents Contents 1. Overview... 4 Symbols in this document... 4 Minimum Technical Specifications Proctors Create a Proctoring Event Candidate Admissions... 9 Exam Proctor instructions Run Test Simulation Run System check on candidate workstation Run Bandwidth Check Run Test Delivery Check Support Tools Test Taker instructions Candidate runs System check on candidate workstation Candidate downloads secure browser Candidate registers for exam Candidate enters event code Proctor unlocks exam Candidate begins exam Candidate views Score Report on candidate website Appendix Proctor Manual Unlock Property of Pearson VUE ITS Anywhere Proctored User Guide 3

4 1. Overview Anywhere Proctored exam delivery allows clients to administer their own exams by providing their own proctors. This document explains how proctors will create Proctoring event codes, admit candidates for Anywhere Proctored exams, unlock candidate exams, and view the candidate score report following the exam. Symbols in this document Actions performed by the candidate. Actions performed by the proctor. Additional notes for users. Minimum Technical Specifications In addition to specifications needed to deliver exams in Anywhere Proctored delivery mode, a workstation must meet these minimum specifications: Supported Operating Systems: Windows 10, Windows 8.1, Windows 7 Live Tiles disabled Internet Browser: Microsoft Edge latest version, Internet Explorer 11, Chrome latest version, Firefox latest version Local install permissions are required on the exam delivery workstation Touch Screen Laptops, Tablets and Smartphones are strictly prohibited 4 ITS Anywhere Proctored User Guide Property of Pearson VUE

5 Contents 2. Proctors Create a Proctoring Event Within 24 hours prior to proctoring an Anywhere Proctored event, proctors must create an Event in the Proctoring application within the Pearson VUE Navigator portal. Events use an Event Code that allow proctors to unlock Anywhere Proctored candidate exams remotely. All the steps in this section are performed by the proctor. 1. Proctor opens an Internet Browser and opens Pearson VUE Navigator portal Proctor enters Username and Password and clicks Log in. Property of Pearson VUE ITS Anywhere Proctored User Guide 5

6 3. Proctor enters an Event name in the Create event section. Note Give the event a meaningful name, such as the name of the exam or the name of the conference so that it is easier to locate and remember your event. If there are a lot of proctors for the client, proctors should add their name to the event title. Event names can be a max of 50 characters. Event names can be duplicated because each event is given an event date and time stamp that makes it unique. 4. Proctor clicks Start event. 6 ITS Anywhere Proctored User Guide Property of Pearson VUE

7 Contents The event details page is displayed. The event is assigned an event date and time, and a unique event code. The candidate roster is empty until a candidate enters the event code during the admissions process. Event codes are used to unlock Anywhere Proctored candidate exams. Candidates enter the event code within the admissions process allowing proctors to unlock exams from a single, centralized location. Event codes remain active for 24 hours. Note It is the proctor s responsibility to communicate the event code to the candidate at the event. It is up to the proctor to determine how best to communicate the code to the candidates. Possible options: o Write the event code on a white board o Print out the event code on a slip of paper and hand it to the candidate as they enter the exam delivery room As a best practice, the event code should not be given to the candidate prior to the event, especially if candidates pre-register for the exams. If this were done, the event code could be shared with other candidates not attending the event. Property of Pearson VUE ITS Anywhere Proctored User Guide 7

8 If an event code is compromised in any way, proctors may generate a new event code. When a new event code is generated, the previous event code expires. Candidates may no longer be admitted with an expired event code. The event is now ready to unlock candidate exams. 5. Proctor clicks the Return to Events list button at the top of the Events Details page. The events dashboard is displayed. The newly created event is listed at the bottom of the page in the Events list. If you have created more than one event, the events are listed in most recently created to the oldest event created order. 8 ITS Anywhere Proctored User Guide Property of Pearson VUE

9 Contents 3. Candidate Admissions The admissions process consists of the following basic procedures: proctors set up an event within the Pearson VUE Navigator portal Proctoring application prior to the event, proctors communicate the event code to the candidates at the event, candidates register for an exam and enter the event code, and proctors admit the candidates by unlocking the exam via the Proctoring application. Candidates may then complete the exam. Once the exam is completed, the candidate may open the score report on the candidate website at Two applications are used to administer Anywhere Proctored exams: the Proctoring application within the Pearson VUE Navigator portal, and the Anywhere Proctored client landing page where candidates register for and launch the exam. The candidate journey begins on the client landing page There are two links on the client landing page, one that pertains to exam proctors, and one that pertains to candidates that will be taking an Anywhere Proctored exam. Property of Pearson VUE ITS Anywhere Proctored User Guide 9

10 Exam Proctor instructions Prior to a testing event, proctors should be familiar with the minimum technical specifications for delivering an Anywhere Proctored exam. Make sure candidates have created their web accounts before beginning the testing process. Prior to a testing event, proctors should run a Test Simulation. If candidates will take the test on client supplied computers, run a System Check on each exam delivery workstation. Make sure your event does not fall within the Pearson VUE outage window. 10 ITS Anywhere Proctored User Guide Property of Pearson VUE

11 Contents Run Test Simulation Prior to a testing event, proctors should launch the Test Simulation on multiple devices at the same time to simulate the network traffic of several test takers at your site. You must use one device as the controller of the simulation. We recommend you start the simulation on the proctor workstation. Or one that will not be used for exam delivery. 1. Proctor navigates to client website at 2. Proctor clicks the Run Test Simulation button on the proctor device. Property of Pearson VUE ITS Anywhere Proctored User Guide 11

12 3. Proctor clicks Start in the Start a New Simulation box on the right-hand side of the page. 4. Take note of the Simulation #. You must enter this simulation number on the exam delivery workstations. 12 ITS Anywhere Proctored User Guide Property of Pearson VUE

13 Contents 5. Proctor goes to consecutive exam delivery workstations and clicks Run Test Simulation. 6. Proctor clicks the Simulation Number or enters the simulation number in the Join Existing Simulation text box. A simulated exam appears on the exam delivery workstation. Do not close this window. 7. Proctor repeats steps 5 and 6 on multiple exam delivery workstations. Property of Pearson VUE ITS Anywhere Proctored User Guide 13

14 8. Proctor goes back to the Proctor workstation and clicks Start. On each exam delivery workstation, simulated exams are run. The proctor workstation keeps a running list of how many simulations pass. Once the simulations are done running, you can view a detailed report by clicking on the detailed results link. 9. Proctor clicks Return on the proctor workstation. 14 ITS Anywhere Proctored User Guide Property of Pearson VUE

15 Contents On each of the exam delivery workstations, proctors are notified that the simulation was completed successfully. 10. Proctor closes the web browser on each of the exam delivery workstations. Run System check on candidate workstation If candidates will complete exams on client provided workstations, proctors must run a system check on each exam delivery workstation before candidates are seated for the exam to ensure the device can successfully deliver exams. 1. Proctor navigates to client website at 2. Proctor clicks I am an exam proctor link. 3. Proctor must run a system test on each workstation candidates will use to take the exam by clicking the System Test button. Property of Pearson VUE ITS Anywhere Proctored User Guide 15

16 4. The Site Readiness Portal launches in a new browser tab. Proctor clicks Run System Check. 5. Proctor clicks Run Check. ITS recommends you close any applications running on the device as well as any additional browsers or tabs before running the system check. 16 ITS Anywhere Proctored User Guide Property of Pearson VUE

17 Contents System Check verifies the following system settings: Exam delivery machine has a valid Operating System Display settings are configured properly Internet browser supports the use of cookies Exam will successfully launch Internet bandwidth available to the computer and identifies how many simultaneous exam deliveries may occur at the location Property of Pearson VUE ITS Anywhere Proctored User Guide 17

18 The system check takes a few minutes to run. A System Check report appears that identifies if all components meet the minimum system requirements for delivering an exam. Ensure the Browser, Operating System, Display, and Internet Connection all meet the minimum specifications. 18 ITS Anywhere Proctored User Guide Property of Pearson VUE

19 Contents Caution The workstation must pass the system check. If a candidate workstation fails the system check or detects issues that may affect exam delivery (see example below), you must resolve the issue(s) and rerun the system check. If it still does not pass, see the advanced minimum specifications for details on how to resolve the issue. You may also run Test Simulations, run a sample exam using the Test Delivery Check, perform a Bandwidth Check, or view Support Tools for additional information on how to resolve any issues. DO NOT launch a client exam on a system that does not pass the system check or the candidate will be unable to complete the exam and may be subject to the client rescheduling fees and/or policies. 6. Proctor clicks Return. Property of Pearson VUE ITS Anywhere Proctored User Guide 19

20 Run Bandwidth Check Prior to a testing event, you may want to run a Bandwidth Check to sample your Internet connection speeds over a period of time to see how your available bandwidth fluctuates throughout the day. 1. Proctor clicks Bandwidth Check on the Check Readiness page. The Bandwidth Check page opens. 2. Proctor selects the desired Duration for the bandwidth check from the drop-down list and clicks Run Bandwidth Check. 20 ITS Anywhere Proctored User Guide Property of Pearson VUE

21 Contents 3. The bandwidth check runs through the simulation and creates a detailed report. Proctor clicks View Detailed Results to view the report or clicks Exit to return to the Check Readiness page. Run Test Delivery Check Proctors can run the Test Delivery Check to take a practice exam. This exam includes samples of each question type to verify the device can deliver the exam. 1. On the Check Readiness tab, Proctor clicks Test Delivery Check. 2. A practice exam opens. Proctor runs through the practice exam and completes each question type. At the end of the exam click Finish and End Exam. Support Tools If issues, such as communications errors, occur while delivering exams or running Test Simulations, your IT group can use MTR (My Traceroute) to help diagnose local network problems. Property of Pearson VUE ITS Anywhere Proctored User Guide 21

22 These configuration settings and requirements should only be implemented if you are confident you understand and can implement these settings and configuration changes. If you do not understand these configuration settings and requirements DO NOT make changes without first consulting with the local Technology Professional. Test Taker instructions Candidates must follow the instructions identified in the Test Takers section to complete the exam. Candidates must have a Pearson VUE web account username and password. If candidates are bringing their own device for the event they must check the minimum technical specifications to ensure their computer can deliver the exam, and they must run a system test before starting the test process. 22 ITS Anywhere Proctored User Guide Property of Pearson VUE

23 Contents Candidate runs System check on candidate workstation 1. Candidate navigates to client website at 2. Candidate clicks I am a test taker link. 3. Candidate must run a system test on the machine they will use to take the exam by clicking the System Test button. 4. The Site Readiness Portal launches in a new browser tab. Candidate clicks Run Check. ITS recommends you close any applications running on the device as well as any additional browsers or tabs before running the system check. Property of Pearson VUE ITS Anywhere Proctored User Guide 23

24 The System Check verifies the following system settings: Exam delivery machine has a valid Operating System Display settings are configured properly Internet browser supports the use of cookies Exam will successfully launch Internet bandwidth available to the computer and identifies how many simultaneous exam deliveries may occur at the location 24 ITS Anywhere Proctored User Guide Property of Pearson VUE

25 Contents The system check takes a few minutes to run. A System Check report appears that identifies if all components meet the minimum system requirements for delivering an exam. Ensure the Browser, Operating System, Display, and Internet Connection all meet the minimum specifications. Property of Pearson VUE ITS Anywhere Proctored User Guide 25

26 Caution The workstation must pass the system check. If a candidate workstation fails the system check or detects issues that may affect exam delivery (see example below), contact your proctor to help resolve the issues. DO NOT launch a client exam on a system that does not pass the system check or the candidate will be unable to complete the exam and may be subject to the client rescheduling fees and/or policies. 5. Candidate closes the System Check tab and goes back to the client/ap web page. Candidate downloads secure browser 1. Candidate navigates back to 2. Candidate clicks Start test process. 3. Candidate clicks Run in the Do you want to run or save SB Browser.exe ribbon. 26 ITS Anywhere Proctored User Guide Property of Pearson VUE

27 Contents Note Always run the browser off the website rather than saving it to the local machine. This ensures the current version of the exam driver is always used for exam delivery. 4. Candidate enters Username and Password and clicks Sign In. Note If candidate did not create a Pearson VUE web account prior to arriving at the test center, they must do so at this time or they will be unable to proceed. Property of Pearson VUE ITS Anywhere Proctored User Guide 27

28 Candidate registers for exam 1. Candidate clicks Do you have a private access code link. 2. Candidate enters Private Access Code (PAC) provided by the Proctor and clicks Enter. 28 ITS Anywhere Proctored User Guide Property of Pearson VUE

29 Contents 3. If there is more than one exam assigned to a Private Access Code, candidate must select the desired exam on the Select Exam page by clicking the Exam Name link. 4. If the exam may be delivered in multiple languages, candidate selects the preferred exam language and clicks Next. Property of Pearson VUE ITS Anywhere Proctored User Guide 29

30 5. Candidate reviews Exam Details and clicks Register for this Exam. 6. Candidate answers any registration questions, and clicks Next. 30 ITS Anywhere Proctored User Guide Property of Pearson VUE

31 Contents 7. Candidate clicks Proceed to Checkout. 8. Candidate Confirms Personal Information and clicks Next. Property of Pearson VUE ITS Anywhere Proctored User Guide 31

32 9. Candidate reads client policies, selects I have read and agree to the Client policies listed above and clicks Next. On the Enter Payment page there are 3 separate sections: Order Total, Payment Options, and Billing Address. 32 ITS Anywhere Proctored User Guide Property of Pearson VUE

33 Contents 10. Candidate clicks Add Voucher or Promo Code link if they are paying for the exam with a voucher code, enters Voucher/Promotion Code, and clicks Apply. Otherwise the candidate proceeds to the Payment Options section. 11. Candidate selects Payment Options if paying for the exam via electronic payment. Property of Pearson VUE ITS Anywhere Proctored User Guide 33

34 12. Candidate enters the Billing Address and clicks Next. 34 ITS Anywhere Proctored User Guide Property of Pearson VUE

35 Contents 13. Candidate clicks Submit Order. Property of Pearson VUE ITS Anywhere Proctored User Guide 35

36 Candidate enters event code 1. Candidate clicks the Begin Exam link on the Summary page. 2. Candidate enters the Event Code supplied by the proctor and clicks Submit for Unlock. 36 ITS Anywhere Proctored User Guide Property of Pearson VUE

37 Contents The Candidate: Exam Lobby page is displayed. The Candidate must wait for the proctor to unlock their exam. Once the exam is unlocked, within 15 seconds the Ready to Begin Exam page is automatically displayed. Proctor unlocks exam 1. Proctor opens an Internet Browser and opens Pearson VUE Navigator portal Proctor enters Username and Password and clicks Log in. 3. Proctor locates the desired Event in the Events list and clicks the View button. Property of Pearson VUE ITS Anywhere Proctored User Guide 37

38 4. Proctor clicks Refresh candidate roster to ensure all candidates are listed on the roster. If candidates are taking the exams at random times, the proctor should Refresh the candidate roster frequently to see if any candidates are waiting in the queue to begin their exam. The default sort for the candidates list is by Exam Status and Locked exams are listed at the top of the list. 5. Proctor unlocks candidate exams. Proctor clicks individual candidate Unlock button. - Or - Proctor clicks the selector box to the left of the candidate s name and selects individual candidates from the list. - Or - Proctor clicks the select all option and clicks the Group unlock button. 38 ITS Anywhere Proctored User Guide Property of Pearson VUE

39 Contents A message states the exam(s) has been unlocked. Note If proctors have any issues in unlocking candidate exams using the Proctoring application, they may manually unlock exams using the candidate website. See Appendix Proctor Manual Unlock topic on page 41 for details. Candidate begins exam 1. The Candidates screen automatically switches from the Exam Lobby to Ready to Begin Exam within 15 seconds of being unlocked. Candidate clicks Start Exam. Note When candidates click the Start Exam button, the exam starts immediately. The candidate must be ready to begin the exam immediately. 2. Candidate completes the exam. Property of Pearson VUE ITS Anywhere Proctored User Guide 39

40 3. At the end of the exam, the candidate returns to the Home page. Candidate views Score Report on candidate website The candidate score report is available for viewing on the candidate website immediately following the exam completion. 1. Candidate opens web browser and navigates to 2. Candidate searches for client name, enters Username and Password and clicks Sign In. 3. Candidate clicks View Score Reports. 4. Candidate locates their score report and clicks View. 5. Candidate clicks Open in the download score report ribbon. The score report opens as a PDF file. 6. Candidate closes the score report. 7. Candidate logs off of the candidate website. 40 ITS Anywhere Proctored User Guide Property of Pearson VUE

41 Contents 4. Appendix Proctor Manual Unlock If proctors have any issues with unlocking exams through the Navigator Proctoring application, exams may be manually unlocked by the proctor using the candidate website. If exams must be manually unlocked, proctors must tell candidates to notify them when they reach the Enter Event Code page. 1. Proctors click the Proctor Manual Unlock link on the Enter Event Code page. Property of Pearson VUE ITS Anywhere Proctored User Guide 41

42 2. Proctor enters Proctor Username and Proctor Password and clicks Unlock exam. (The Proctor username and password are the same username and password that are used to log in to Pearson VUE Navigator portal.) Note When you unlock an exam, the exam starts immediately. The candidate must be ready to begin the exam immediately. Verify with the candidate that they are ready to begin the exam. 3. Candidate completes the exam. 4. At the end of the exam, the candidate returns to the Home page. 42 ITS Anywhere Proctored User Guide Property of Pearson VUE

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