INTEGRATING CISCO UNIFIED COMMUNICATIONS APPLICATIONS

Transcription

1 INTEGRATING CISCO UNIFIED COMMUNICATIONS APPLICATIONS V1.0 (CAPPS) COURSE OVERVIEW: Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager. WHO WILL BENEFIT FROM THIS COURSE? The primary target audiences for the course are: Network administrators and network engineers CCNP Collaboration candidates The secondary audiences are: Systems engineers PREREQUISITES: To fully benefit from this course, students should have the following prerequisite skills and knowledge: Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP Basics of digital interfaces, PSTN, and VoIP Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments RELATED COURSES: CIPTV1 CIPTV2 CTCOLLAB COURSE OBJECTIVES: After completion of this course, students will be able to... Implement Cisco Connection in a Cisco Unified Communications Manager deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment COURSE OUTLINE: Module 1: Cisco Unity Connection Lesson 1: Designing and Deploying Cisco Unity Connection Physical Server Choices for Cisco Physical and Virtual Architecture Comparison Collaboration System Applications Virtual Machine Encapsulation and Files VMware vsphere ESXi Versions and Typical Versus Custom Virtual Machine Creation Licensing OVA Template for Cisco Unity Connection Resizing Virtual Machine Resources

2 Shares and Reservations Virtual Switch and NIC Teaming Storage Overview Sizing and Scaling Cisco Unity Connection Servers Active-Active, High-Availability Deployment Cisco Unity Connection Deployment Opti Traffic-Pattern Evaluation Example Cisco Unity Connection Networking HTTPS Networking Voice Profile for Internet Mail Cisco MediaSense Overview Cisco MediaSense Virtualization and Platform Overlays Video Compatibility Matrix and Network Topology Design Guidelines for Video Greetings Call Flows Voice-Messaging Call Flows in SRST and AAR Mode Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Cisco Unity Connection Administration Cisco Unity Connection SIP Integration Cisco Unified RTMT Cisco Unity Connection Integration Cisco Prime Licensing for Voice Troubleshooting Tools Messaging On-Net and Off-Net Calls Add Cisco Unity Connection in Cisco Call Forward Options PLM Cisco Unity Connection Call Routing Cisco Unity Connection Integration Port Monitor Options Default Call-Routing Behavior Cisco Unity Connection SCCP Integration Integration Considerations Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Integrate Cisco Unity Connection with Cisco PLM Configure Cisco Unified Communications Manager for an SCCP Integration Configure Cisco Unified Communications Manager for a SIP Integration Discover Call Routing in Cisco Unity Connection Configure Call Forward Based on Call Classification Back Up Cisco Unity Connection Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service Cisco Unity Connection Class of Service TUI Experience Cisco Unity Connection User Alternate Extensions Templates Voice Mailbox User-Creation Options Mailbox Stores and Membership Cisco Unity Connection User Message Aging Policy and Mailbox Quotas Password Settings and Roles Private Distribution Lists User Transfer Rules Notification Devices Greetings Hardware Lab 2: Configuring Cisco Unity Connection Users Modularize and Automate User Creation Access User Pages and Web Inbox Manage User Greetings Message Notification Mailbox Quotas and Message Aging Distribution Lists Configure Video Greeting

3 Lesson 4: Configuring the Cisco Unity Connection System Cisco Unity Connection System Settings Overview General Settings vs. User Settings General Configuration Time Zone Usage Cisco Unity Connection Distribution Lists Cisco Unity Connection Authentication Roles Cisco Unity Connection Restriction Tables Cisco Unity Connection LDAP Integration Import of Users from LDAP Server Phone Number Conversion Search Base LDAP Filter Import of Users from Cisco Unified Communications Manager Hardware Lab 3: Configuring Cisco Unity Connection System Settings Set Up the System Integrate Cisco Unity Connection with the LDAP Server Import Users from the Cisco Unified Communications Manager Test Voice Messaging Behavior Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management Cisco Unity Connection Dial Plan Caller Input Components Default Call Handler Flow Dial Plan Example Greeting Analysis Cisco Unity Connection Call Handler Caller Input Analysis Types Operator Call Handler Call Handler Reachability Goodbye Call Handler Auto-Attendant Example Directory Handler Call Handler Templates Interview Handler Call Handler Template Options Hardware Lab 4: Implementing Cisco Unity Connection Call Management Create a Dial Plan and Set Up Site-Specific Directory Handler Create an Interview Call Handler Configure a New Auto-Attendant Lesson 6: Configuring Unified Messaging Unified Messaging Terminology Single Inbox High-Level Architecture Single Inbox Functionality Unified Messaging Benefits Exchange Integration Options Cisco Unity Connection Deployment Options Hardware Lab 5: Configuring Cisco Unified Messaging Enable Integrated Messaging Configure Unified Messaging Secure Messaging Lesson 7: Troubleshooting Cisco Unity Connection Troubleshooting Cisco Unity Connection Reorder Tone Call Forward to Cisco Unity Connection Route Pattern Affecting Call Forward Security, Compliance, and Discoverability Message Synchronization Architecture Configure Integrated Messaging Task List to Set Up Unified Messaging Single Inbox Exchange Mailbox Moves Backup and Restore of Mailboxes Login Not Working PIN Not Accepted MWI Issues MWI Status Wrong Greeting

4 Time Schedule Voice Messages Call Handler Transfer Issues Call Handler Issues AAR and Cisco Unified SRST Issues Cisco Unified RTMT Cisco Unity Connection Performance Counters Alert Properties Reporting in Cisco Unity Connection MWI Troubleshooting Macro Traces Hardware Lab 6: Troubleshooting Cisco Unity Connection (Optional) Trace MWI Issues Monitor a SIP Call Flow Lesson 8: Deploying Voice Mail Redundancy in Branch Offices Introduction to Cisco Unity Connection DNS, Domains, and Self-Signed Certificates SRSV Cisco Unity Connection SRSV Menu Overview Specifications for Virtual Platform Overlay SRSV Configuration Checklist for Headquarters Site Cisco Unity Connection SRSV Solution Set Up Headquarters Cisco Unity Connection Cisco Unity Connection SRSV Licensing Automatic Provisioning and Polling Limitations in Cisco Unity Connection Monitor the Provisioning and Polling Status SRSV Mode Replicate System Distribution List SRSV Configuration Checklist for Branch Sites Troubleshooting Issues in Provisioning Activate Cisco Unity Connection SRSV Module 2: Cisco Unity Express Lesson 1: Designing and Deploying Cisco Unity Express Cisco Unity Express Cisco Services-Ready Engine User Access Cisco Unity Express Auto-Attendant Schedules Integrated Messaging Distribution Lists Notifications Notification for Scheduled Backup Cisco Unity Express Integration Deployment Models Voice Messaging System Comparison Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Voic Integration on Cisco Unified MWI SIP for Ephone-dns Communications Manager Express Transcoding Service Module Connecting and Initiating Cisco Unity Express Dial Peer Configuration Module Voic Access for SCCP Phones Software Installation MWI for SIP-Controlled IP Phones Software Versions and Licenses MWI Options Configure SIP Triggers for Default Applications: MWI Outcall Voic MWI Using SIP Notification Messages Configure MWI Outcall Directory Numbers Configure MWI Using SIP Notify Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Set Up Cisco Unified Communications Manager Express Set Up Cisco Unity Express Enable Automated Backup

5 Lesson 3: Configuring Cisco Unity Express User Accounts and Features System Settings Distribution Lists Authentication Rules Schedules and Holidays Subscribers Web Inbox User Import Message Notification Mailboxes Privilege Levels Mailbox Defaults Cisco Unity Express VoiceView Express Adding Mailboxes Integrated Messaging Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users Adjust the System Settings and Control the Access Privileges Configure Users, Mailboxes, and Other Settings Enable Additional User Features Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant Cisco Unity Express Auto-Attendant Prompts Overview Administration Via Telephone Cisco Unity Express Auto-Attendant Default System Scripts Operation Example Call Flow Cisco Unity Express Auto-Attendant Application Ports Features Editor Express Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Cisco Unity Express Windows Editor for Auto- Attendant Interactive Voice Response Scripts Response Script Comparison Scripts Cisco Unity Express Auto-Attendant Configuration Checklist Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant Enable Cisco Unity Connection Auto-Attendant Configure the Auto-Attendant Script to Use Business Hours and Holiday Schedules Create a Script with Editor Express Review and Modify a Script with the Script Editor (Optional) Lesson 5: Troubleshooting Cisco Unity Express Call Processing to Messaging System Call Flow Cisco Unified Communications Manager Express Cisco Unity Express Troubleshooting Logging Cisco Unity Trace Tool Using trace Commands via CLI GUI Macro Feature SIP Troubleshooting SIP Call Flow Troubleshooting SIP Issues Troubleshooting MWI Issues Troubleshooting Mailbox Issues Interpreting TUI Sessions Hardware Lab 10: Troubleshooting Cisco Unity Express (Optional) Debug a SIP Call Flow on Cisco Unified Communications Manager Express Trace an MWI Issue on Cisco Unity Express Troubleshooting User TUI Input Module 3: Cisco Unified IM and Presence Implementation Lesson 1: Designing and Deploying Cisco Unified IM and Presence CUCM Presence Introduction CUCM Call History Presence CUCM Presence CUCM Subscribe CSS Indicators for Speed-Dial Presence CUCM Presence Groups

6 CUCM IM and Presence Introduction Microsoft Integration OVA Template for Cisco Unified Communications IM and Presence CUCM IM and Presence Cluster CUCM Deployment Options Service Discovery Quality of Service Cisco Jabber Port Usage Enterprise Instant Messaging Multicluster Deployment Federated Deployment Microsoft OCS Federation Mapping of Presence Status Federation Preparation Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows Cisco Jabber Information Flow in Deskphone Mode Cisco Unified Communications IM and Presence, Active Directory, and Exchange Cisco Jabber Information Flow in Softphone Mode Cisco Unified Communications IM and Presence Architecture Cisco Jabber in Phone-Only Mode Cisco Unified Communications IM and Presence Cisco Jabber and Voic Cluster Cisco Jabber and Conferencing Cisco Jabber Login Flow Integration with LDAP for Cisco Jabber Access for Cisco Jabber without VPN Lesson 3: Integrating Cisco Unified Communications IM and Presence Set Up Cisco Unified Communications Manager for Presence Cisco Unified Communications IM and Presence Services Checklist for Cisco Unified Cisco Jabber Service Discovery Communications Manager Setup Service Discovery: Domain Cisco Jabber UC Services Service Discovery: Operating Mode Implementing Cisco Unified Cisco UDS SRV Record Communications IM and Presence SRV Records Checklist for Cisco Unified DNS SRV Record Priorities and Weights Communications IM and Presence Troubleshoot DNS SRV Entrie Setup Methods of Installation Create a Custom Installer Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager Set Up Cisco Unified Communications Manager for Presence Integration Set Up Cisco Unified Communications IM and Presence Configure Service Discovery Install Cisco Jabber Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber Cisco Jabber in Phone-Only Mode Cisco Jabber in Softphone Mode Configure Cisco Jabber in Softphone Cisco Jabber Account Options Mode Connection Status Legacy Client Settings LDAP Profile Test Cisco Jabber UC Services Voic Profile Test Upload Jabber-Config File to TFTP Enable End Users and Devices for CTI Server Cisco Jabber in Deskphone Mode Visual Voic Interface for Cisco Jabber

7 Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber Configure Cisco Jabber in Phone-Only Mode Set Up Cisco Jabber in Full UC Mode Use Jabber Config File Generator to Enable Features Enable Voice Messaging in Cisco Jabber Use RTMT to View Performance Counters Configure LDAP and UDS Directory Access Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers Cisco Jabber Framework Alignment Add Cisco Jabber in Cisco Unified Configuration URL Communications Manager Legacy Client Settings Cisco Jabber User Configuration XML File Video Features Cisco Jabber Configuration Sources Dial-via-Office Reverse Calling Cisco Jabber Contact Sources Low-Bandwidth Mode Contact Lookup URL Handlers Cisco UDS Directory Access Secure Cisco Jabber on Mobile Photo Support Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional) Photo Retrieval in Cisco Jabber Configure BYOD and Configure Cisco Jabber Mobile Configure Additional Features Integrate Microsoft Exchange Calendaring to Show Presence Status Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components System Dashboard Cisco Unified IM and Presence In Softphone Mode, Telephony Is Not Possible Reporting Users Are Not Shown as On the Phone During an Presence Viewer Active Call System Troubleshooter End User Cannot Log into Cisco Jabber Cisco Jabber Connection Status Search for Contacts Returns No Results Troubleshoot Common Cisco Jabber Issues End User Cannot Control the Cisco Unified IP Phone 9971 Cisco Unified IP Phone Cannot Be Trace Filter Settings Selected Troubleshoot SIP Integration Hardware Lab 14: Troubleshoot Cisco Unified Communications IM and Presence (Optional) Trace Cisco Jabber Login and Logout Messages Trace Instant Messaging Trace a SIP Status Update Message Module 4: Video Provisioning and Integration in a Unified Communications Deployment Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Cisco Prime Collaboration Overview Subscriber Roles Complete Lifecycle Management Deployment Aspects in Cisco Prime Cisco Prime Collaboration Standard Collaboration and Advanced Day-1 Services Infrastructure Automated System Provisioning Day-2 Services Domains, Service Areas, and Single Provisioning Interface Subscriber Types: Example Multilanguage Support Administration Levels Dashboard LDAP Import Cisco Prime Telephone Self-Care

8 Hardware Lab 15: Provisioning with Cisco Prime Collaboration Integrate Cisco Prime with Cisco Unified Communications Applications Deploy a User with a Cisco IP Communicator Using Cisco Prime Collaboration Execute Administrative Tasks and Use Templates in Cisco Prime Collaboration Lesson 2: Describing Video Infrastructure Collaboration Infrastructure Architectural Evolution Combined Model and Methods Cisco Prime Collaboration Manager High-Level Function of Collaboration Infrastructure Dual Approach Cisco TelePresence VCS Characteristics Cisco VCS Cluster Size Call Control Terminology Lesson 3: Describing Cisco TMS Cisco TMS Introduction Business Needs for Cisco TMS Cisco TMS Platform Overview Cisco TMS Overview Endpoint and Infrastructure Support Cisco TMS Scale and Management Cisco TMS Conference Call Routing Cisco TMS Conference Port Reservation Call Launch Options Connecting Cisco Unified Communications Manager and VCS Clusters Dial Plans Conferencing Multiparty Conferencing Cisco TelePresence Conductor Cisco Jabber Video for TelePresence (Movi) DNS SRV Records Automated Provisioning with Cisco VCS and TMS Portfolio Simplification Calendaring Options Cisco TelePresence Conductor Support Recommended Cisco TMS Scheduling Deployment Mode Adding Cisco VCS Endpoints to Cisco Unified Communications Manager Integration of Cisco TMSXE with Microsoft Exchange Cisco TMS Provisioning Extension Hardware Lab 16: Deploying Cisco TMS and Video Applications Set Up and Integrate Cisco VCS with Cisco Unified CM (SLI) DIFFERENTIATORS: Sunset Learning Institute (SLI) has been an innovative leader in developing and delivering authorized technical training since Our goal is to help our customers optimize their cloud technology investments by providing convenient, high quality technical training that our customers can rely on. We empower students to master their desired technologies for their unique environments. What sets SLI apart is not only our immense selection of trainings options, but our convenient and consistent delivery system. No matter how complex your environment is or where you are located, SLI is sure to have a training solution that you can count on! Premiere World Class Instruction Team All SLI instructors have a four-year technical degree, instructor level certifications and field consulting work experience. Sunset Learning has won numerous Instructor Excellence and Instructor Quality Distinction awards since 2012 Enhanced Learning Experience The goal of our instructors during class is ensure students understand the material, guide them through our labs and encourage questions and interactive discussions.

9 Convenient and Reliable Training Experience You have the option to attend at any of our established training facilities or from the convenience of your home or office with the use of our HD-ILT network (High Definition Instructor Led Team) All Sunset Learning Institute classes are guaranteed to run you can count on us to deliver the training you need when you need it! Outstanding Customer Service Dedicated account manager to suggest the optimal learning path for you and your team Enthusiastic Student Services team available to answer any questions and ensure a quality training experience during your week at Sunset Learning Institute