ITIL v3. Qualification & Certification scheme. itsmf International The IT Service Management Forum 1

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1 ITIL v3 Qualification & Certification scheme 1

2 ITIL v3 Certification scheme The ITIL v3 scheme Scope Approach Features of each new certification level Transition scheme Certification scheme structure 2

3 v3 Certification scheme Scope Offers value to the career objectives of the student Allows innovation and flexibility and value for Course Providers Meets learning objectives and competency outcomes Uses Blooms taxonomy for setting exams Transition scheme for v2 to v3 3

4 An updated approach to learning Modular design for flexible learning needs Modernised testing methods and format Expanded scope of education Greater choice of study options Self study Course attendance Online courses Self-paced learning On demand examinations 4

5 ITIL Foundation v3 Foundation certificate Minimum 18 hours plus exam 40 question simple multiple choice exam 65% pass Self study option Official Study Aid publication Covers all stages in the Service Lifecycle Awareness and concept understanding 2 credits in the scheme Syllabus reviewed new syllabus in place from May 09 5

6 ITIL Service Lifecycle Launched October 08 and January 09 5 lifecycle modules based on each book 21 hours for each module Complex, gradient scenario Multi Choice exam 90 minute exam and 70% pass 3 credits per module Course based study 6

7 ITIL Service Capability Launched October 08 and January 09 4 process based modules Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements 30 hours for each module Complex, gradient scenario Multi Choice exam 90 minute exam and 70% pass 4 credits per module Course based study 7

8 Capability clustered processes Operational Support & Analysis Planning, Protection & Optimization Release, Control & Validation Service Offerings & Agreements Event Capacity Change Portfolio Incident Request Problem Access Availability Continuity Security Demand Release & Deployment Validation & Testing Service asset & Configuration Service Level Catalogue Demand Supplier Service Desk Risk Knowledge Financial Technical Request IT Ops Service Evaluation Application 25 March

9 Managing across the Lifecycle Launched January 09 Capstone course Lifecycle or Capability certification prerequisite Topic based curriculum Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management Complex objective exam Bloom level 5 5 credits in the scheme Leads to ITIL Expert award 9

10 v2-v3 Foundation Bridge 1 day course 2 days from May 09 Course based study 20 question simple multiple choice 65% pass Bridging the gap v2-v3 Practitioner Bridge Minimum of 12 credits includes credits from v2 Foundation 2 credits single process, 3.5 clustered processes Managing across the Lifecycle v2-v3 Manager Bridge v2-v3 Manager Bridge 28 contact hours Course based study 5 credits in the scheme 20 Question complex MC scenario 80% pass 10

11 Retiring the v2 qualification scheme V2 Foundation to cease 30 June 2010 V2 Manager to cease 31 August 2010 V2 Practitioner to cease 31 Dec 2010 Foundation Bridge to cease 31 Dec 2010 Manager Bridge to cease 30 June

12 ITIL ITIL ITIL Qualification & Certification scheme 12

13 ITIL v3 Qualification & Certification scheme Questions? 13

Acknowledgements 3 About this guide 4 1 Introduction to the ITIL Service Management framework 7

Contents Acknowledgements 3 About this guide 1 Introduction to the ITIL Service Management framework 7 1.1 Good practice 7 1.2 The ITIL framework 7 1.3 What is Service Management? 10 1. The ITIL Service