Hospitality Training Academy Course List January-June 2018

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1 Hospitality Training Academy Course List January-June 2018

2 Food Safety Training and Consultation ServSafe Food Safety Manager Certification 8-hour training for manager certification; meets the RI Department of Health requirements. Available in classroom setting or online. $149/person (classroom) $201/person (online: includes course, exam voucher and proctor fee) $1,170 for private class plus $60/person for textbook ServSafe Food Handler 2-hour training for employees providing information on basic food safety, personal hygiene, cross contamination, allergens, time/temperature and cleaning/sanitation. Available in classroom setting or online. $295 for private class plus $5/person for textbooks $15/ person for online course ServSafe Food Safety Manager ReCertification Exam Renewal examination proctored by ServSafe Instructor; meets the RI Department of Health requirements. Exam available in classroom setting or online. $49/person for general session printed exam $76/person for online exam private session ServSafe Allergens 1-hour training covers critical information your employees and managers need in order to accommodate guests with food allergies. Available in classroom setting or online. $175 for private class $22/person for online course Norovirus 1.5 hour training covers dangers of Norovirus and how to minimize the impact of it on your business. Available in classroom setting only. $295 for private class Kitchen Reviews Private review/analysis of your kitchen operation; findings report compared to RI Food Code Regulations. $495 (includes inspection, written findings report, and 30-day follow up inspection)

3 Alcohol Server Training ServSafe Alcohol 2-hour training covers the trends and risks related to the responsible sale and service of alcohol; meets RI State requirements for alcohol certification. Successful completion of the ServSafe Alcohol training program results in a certification from the National Restaurant Association. Available in classroom setting or online. $295 for private class plus $22 /person for textbook and exam $30/person for online course and exam CARE (Controlling Alcohol Risks Effectively) 6-hour training is designed specifically for the lodging industry and covers areas such as in-room dining service, minibars, banquets, catering, and retail gift shops. Additionally, this course covers energy drinks, illegal drugs and tobacco sales. Successful completion of the CARE training program results in a certification from the American Hotel & Lodging Educational Institute. $820 for private class plus $16.95/person for participant manual and exam $30 and under for online course (additional fee may apply for exam proctor)

4 Soft Skills Training First Impressions: Exceptional Customer Service 3-hour training covers importance of appearance, hygiene, posture, handshakes, body language, tone of voice, choosing the right words, serving dissatisfied customers and communication styles. $295 for private class Coaching for First Time Managers 9-hour training for first time supervisors or managers. Objectives include communication skills, leadership styles, conflict resolution, emotional intelligence, and best practices for winning teams. $299/person Lasting Impressions: The Core of Communication 3-hour training covers communication styles, extraversion/introversion, communication between generation age gaps, gender, diversity, values and work styles. $295 for private class Hospitality: The 3rd Language 6-hour training covers building trust, managing conflict, accountability, commitment, communication, and results. $820 for private class

5 ManageFirst 12-Module credential training covering the following competency topics: Bar and Beverage Management Customer Service Controlling Foodservice Costs Hospitality Accounting Hospitality & Restaurant Management Hospitality & Restaurant Marketing Human Resources Management & Supervision Nutrition Purchasing ServSafe Food Safety ServSafe Alcohol $549/person for a 5-course program $149/person RIHA Member per course $199/person RIHA Non-Member per course Management Training Ask the Expert Ask the Expert sessions are generally 1 to 1.5 hours in length on a specific topic. They are offered in webinar or private session format. During webinars and private sessions, participants have the opportunity to ask questions of the expert. Sample topics include: Food Cost Control Norovirus Paid Sick Leave Wage & Hour Workplace Harassment $10/person for webinars $295 for private session on site at employer location

6 Entry Level Boot Camps Line Cook Boot Camp 3-week training for entry-level job candidates seeking employment as a line cook. Objectives include knife skills, kitchen vocabulary, food safety, cleanliness, sanitation and work ethic. $1,600/person $16,000 for 10 participants Hotel Employee Boot Camp 3-week training for entry-level candidates seeing employment in a hotel. Objectives include: basic hotel operation knowledge, customer service skills, entry level position skills. $1,600/person $16,000 for 10 participants

7 Custom Training Courses Do you not see a course that fits your current training needs? From customer service to team building, our team has the expertise to create a program that will focus on your establishment s specific needs. For more information or pricing, contact Nichole Jorel, Manager of Workforce Development at nichole@rihospitality.org or at (401) , ext. 111

8 Meet our Trainers Nichole Jorel Manager, Workforce Development Nichole has over 15 years of hotel operational experience and has been a trainer for RI Hospitality Association since She is a certified ServSafe Instructor, ServSafe Alcohol Instructor, CARE Trainer, and a ManageFirst Instructor. nichole@rihospitality.org Phone: (401) , ext. 111 Matthew Diomandes Food Safety & Career Education Coordinator/Food Safety Consultant Matthew has over 15 years of experience in the hospitality industry. He is a certified ServSafe Instructor, ServSafe Alcohol Instructor, CARE Trainer, and a ManageFirst Instructor. matthew@rihospitality.org Phone: (401) , ext. 114 Heather R. Singleton Chief Operating Officer Heather has over 20 years of experience teaching collegiate classes and professional development courses nit he hospitality industry. She is a certified Personalysis Coach and a graduate of the Institute for Organization Management. heather@rihospitality.org Phone: (401) , ext. 110

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