2016 Course Catalog. Customized Training that s On-Target and Under-Budget

Transcription

1 JobWorks Education and Training Systems (JETS) A Division of JobWorks, Inc Course Catalog Customized Training that s On-Target and Under-Budget Page 1

2 Contents JobWorks and JETS Overview Delivering Workforce Excellence for More than 25 Years... 3 Technology Training Courses Microsoft... 4 Adobe... 7 CompTIA Certifications... 8 CRM Solutions, Google Apps, and Tablet Computing... 9 Internet Security Soft Skill Training Courses Communication and Customer Service Finance General Business Human Resources Job-Readiness Leadership and Management Manufacturing Project Management and Risk Management Sales and Marketing Self-Management and Personal Development Courses for Public Workforce Systems Participant Certification Programs Page 2

3 JobWorks, Inc Delivering Workforce Excellence for More than 25 Years For more than 30 years, JobWorks Inc. a national workforce development organization has partnered with employers and public agencies to help them achieve their human capital goals. As a premier provider of Workforce Innovation and Opportunity Act (WIOA) services, we deliver up to 50,000 workforce education and labor market services to more than 10,000 customers each year throughout Indiana, Pennsylvania, Ohio, and California. In 2013, JobWorks launched the Education and Training Systems (JETS) division to deliver high-quality training and staffing services to private sector and non-profit organizations. By leveraging its 30-year history in public workforce services, JETS connects businesses with the staff they need, and increases the skills of the team they have. Each year over 200 organizations acquire high-impact talent and develop their employee-base with the help of JobWorks Inc. The JETS Advantage Low-Cost and High-Impact Training Prices are inclusive of all costs for course instructors, travel, books, materials, technology and certifications unless stated otherwise. All courses can be customized to the particular trainee or participant group to maximize learning outcomes. Course pricing in this catalog does not include customization. Costs for any requested customization is determined on a per project basis. E-Learning and digital courseware are available to trainees within many of our training courses We bring the training to you! Our courses can be delivered on-site at your location or in our training space (additional fees may apply) We support smaller class sizes, as well as large group formats Our courses can be delivered as stand-alone classes or combined to create a custom series All non-certification courses incorporate a post-training assessment to measure skill attainment. We can include a relevant certification in almost all of our programs Certain technology courses may require additional hardware and/or software costs We provide daily reports on attendance and credential attainment of our students Ask us about other discounts! Page 3

4 Technology Microsoft ACCESS Access 2016 Part 1 Access 2016 Part 2 Access 2016 Part 3 Access 2013 Part 1 Access 2013 Part 2 Access 2013 Part 3 Access 2010 Part 1 Access 2010 Part 2 Access 2010 Part 3 Microsoft Office Specialist (MOS) Certification in Access EXCEL Excel 2016 Part 1 Excel Part 2 Excel Part 3 Excel Part 1 Excel Part 2 Excel Part 3 Excel Part 1 Excel Part 2 Excel Part 3 Microsoft Office Specialist (MOS) Certification in Excel 8 Days 4 Days INFOPATH InfoPath Part 1 InfoPath Part 2 InfoPath Part 3 InfoPath Part 1 InfoPath Part 2 InfoPath Part 3 InfoPath Part 1 InfoPath Part 2 InfoPath Part 3 ONENOTE OneNote Part 1 OneNote Part 2 OneNote Part 3 OneNote Part 1 OneNote Part 2 OneNote Part 3 OneNote Part 1 Page 4

5 OneNote Part 2 OneNote Part 3 OUTLOOK Outlook 2016 Part 2 Outlook 2016 Part 1 Outlook 2013 Part 2 Outlook 2013 Part 1 Microsoft Office Specialist (MOS) Certification in Outlook POWERPOINT PowerPoint 2016 Part 2 PowerPoint 2013 Part 1 PowerPoint 2013 Part 2 PowerPoint 2013 Part 1 PowerPoint 2010 Part 2 PowerPoint 2010 Part 1 Microsoft Office Specialist (MOS) Certification in PowerPoint PROJECT Project 2013 Part 1 Project 2013 Part 2 PUBLISHER Publisher 2013 Part 3 Publisher 2013 Part 2 Publisher 2013 Part 1 Publisher 2010 Part 3 Publisher 2010 Part 2 Publisher 2010 Part 1 SHAREPOINT SharePoint Designer SharePoint Foundation: Site Administrator SharePoint Foundation: Site Owner SharePoint Foundation: Site User VISIO Visio 2013 Part 1 Visio 2013 Part 2 Visio 2010 Part 1 Visio 2010 Part 2 WINDOWS Windows 10: Transition from Windows 7 Using Windows 10 Introduction to Personal Computers Using Windows 10 WORD 4 Days 4 Days Page 5

6 Word 2016 Part 3 Word 2016 Part 2 Word 2013 Part 1 Word 2013 Part 3 Word 2013 Part 2 Word 2013 Part 1 Word 2010 Part 3 Word 2010 Part 2 Word 2010 Part 1 Word 365 Essentials Microsoft Office Specialist (MOS) Certification in Word 4 Days Page 6

7 Technology Adobe ACROBAT Acrobat Pro DC Acrobat XI Pro Part 1 Acrobat XI Pro Part 2 DREAMWEAVER Dreamweaver CS6 Part 1 Dreamweaver CS6 Part 2 FLASH Flash CS6 Part 1 Flash CS6 Part 2 ILLUSTRATOR Illustrator CS6 Part 1 Illustrator CS6 Part 2 INDESIGN InDesign CS6 Part 1 InDesign CS6 Part 2 PHOTOSHOP Photoshop CS6 Part 1 Photoshop CS6 Part 2 Adobe Certified Associate Adobe Certified Associate 4 Day Page 7

8 Technology CompTIA Certifications A+ A+ (Exam and ) 5-8 Days IT FUNDAMENTALS IT Fundamentals (Exam FC0-U51) IT Mobility+ Mobility+ App Development NETWORK+ Network+ (Exam N and N10-006) SECURITY+ Security+ (Exam SY0-401 and SY0-301) 5-6 Days 5-8 Days 5-8 Days 6 Days Page 8

9 Technology CRM Solutions, Google Apps, and Tablet Computing CRM SOLUTIONS Salesforce.com for Sales Representatives Insightly for End Users Zoho CRM: Critical User Skills Zoho CRM: Advanced User Skills GOOGLE APPS Using Google Drive and Productivity Apps TABLET COMPUTING ipad for Business Use Microsoft Windows 8 Tablet for Business Use Using Microsoft Office 2013 Professional on Mobile Devices Microsoft Office 2013 RT on Windows 8 RT Mobile Devices Microsoft Windows 8.1 Tablet for Business Use Apple ipad for Business Use (ios7) Mobile Application Development for Youth Certification Course 8 Days Page 9

10 Technology Internet Security CyberSAFE CyberSAFE (Securing Assets for the End User) CyberSec Certification CyberSec First Responder (CFR) Certification: Threat Detection and Response ½ Day 5 Days Introducing the CyberSec First Responder and CyberSAFE Certifications! CyberSec First Responder: Threat Detection and Response (CFR) CyberSec First Responder: Threat Detection and Response (CFR) builds the high-stakes skills needed to serve their organization before, during, and after a breach. A CFR is the first line of defense against cyber-attacks that can cost an organization valuable time and money. This course prepares security professionals to become the first line of response against cyber-attacks, through a robust curriculum encompassing threat analyzation, secure computing and network environments design, proactive network defense, and response and investigation into cybersecurity incidents. Call today to learn how this certification can protect your company assets and reduce the threat security incidents. CyberSAFE (Securing Assets for End-Users) Even with millions spent on security infrastructure, all it takes is one employee clicking a malicious link to compromise critical data and information systems. Because end-user security awareness is a major issue in the business world today, we introduce CyberSAFE (Securing Assets for End-Users). The CyberSAFE class enables employees of any organization to identify many of the common risks associated with using conventional end-user technology, as well as how to safely protect themselves and their organizations from security risks. Call today to learn how this training can better secure your company s digital assets. Page 10

11 Soft Skills Communication and Customer Service COMMUNICATION 50 Minutes to Better Software Demos 50 One-Minute Tips to Better Communication Better Business Writing Body Language Basics Business Acumen Business Communication Business Etiquette Business Writing Collaborative Business Writing Communicating with Employees Communication Skills for Leaders - Delivering a clear and consistent message Communication Strategies Management Face-to-Face Communication Facilitation Skills for Team Leaders Facilitation Skills Fat-Free Writing Getting Your Message Across Influencing Others Interpersonal Skills Presentation Skills Proposal Writing Public Speaking Technical Writing in the Corporate World The Building Blocks of Business Writing The Business of Listening Vocabulary Improvement Writing Business Proposals and Reports Writing Effective s Writing Fitness CUSTOMER SERVICE Beyond Customer Service Call Center Success Calming Upset Customers Customer Satisfaction Customer Service Customer Service in the Information Age Customer Service Nightmares Handling a Difficult Customer Handling Difficult People and Situations Page 11

12 Quality Customer Service SuperSTAR Customer Service: It's all about C.A.R.E. Telephone Etiquette Telephone Skills that Satisfy Customers Page 12

13 Soft Skills Finance FINANCE Accounting Essentials Basic Bookkeeping Basics of Budgeting Budgets And Financial Reports Financial Analysis Personal Financial Fitness The Accounting Cycle Understanding Financial Statements QuickBooks Certified User Certification Course 4 Days Page 13

14 Soft Skills General Business GENERAL BUSINESS Basic Business Math, Revised Edition Basics of Inventory Management Basics of Manufacturing Benchmarking Basics Business Etiquette & Professionalism, Third Edition Change Management Disaster Preparedness Entrepreneurship Event Planning for Everyone Graphics for Presenters ISO 9000 Keyboarding A-Z Project Management Risk Assessment and Management Supply Chain Management Telework And Telecommuting The Administrative Assistant The Internal Consultant Tourism & Hospitality Basic Business Math Page 14

15 Soft Skills Human Resources HUMAN RESOURCES 50 One-Minute Tips for Retaining Employees 50 One-Minute Tips for Trainers A Manager's Guide to OSHA About Pay Coaching and Counseling Coaching And Mentoring Coaching for Development Coaching Skills for Leaders Conducting Annual Employee Reviews Conflict Resolution Connecting Generations Coping with Workplace Grief Delivering Constructive Criticism Delivering Effective Training Sessions Dynamics of Diversity Effective Recruiting Strategies Emotional Intelligence Works Employee Motivation Employee Onboarding Employee Recognition Employee Recruitment Employee Suggestion Systems Employee Termination Processes Generation Gaps Handling the Difficult Employee Health and Wellness at Work High Performance Hiring Hiring Strategies Human Resource Management Learning Essentials Life Coaching Essentials Making Humor Work Making the Most of Being Mentored Manager Management Managing Workplace Anxiety Measuring Customer Satisfaction Measuring Results From Training Mentoring Millennial Onboarding Office Politics Office Politics For Managers Page 15

16 On-the-Job Training Organizational Vision, Values, and Mission Performance Management Personal Counseling Preventing Workplace Violence Putting Diversity to Work Retaining Your Employees Risk Management - Safeguarding Company Assets Safety In The Workplace Sexual Harassment in the Workplace Social Media In The Workplace Talent Management Train-The-Trainer Wellness in the Workplace Winning at Human Relations Workplace Diversity Workplace Harassment Page 16

17 Soft Skills Job-Readiness JOB-READINESS Behavior-Based Interviewing Designing Creative Resumes, Revised Edition Job Search Essentials (Bundle) Job Search That Works Preparing for the Behavior-Based Interview Preparing for Your Interview Quality Interviewing, Third Edition Strategic Resumes Writing for Results Page 17

18 Soft Skills Leadership and Management LEADERSHIP AND MANAGEMENT Achieving Supervisory Excellence Appreciative Inquiry Becoming a Successful Supervisor Being A Likeable Boss Business Improvement Series Business Management Business Succession Planning Creating a High Performance Team Delegation Skills for Leaders Developing a Lunch and Learn Developing New Managers Excellence in Management Feedback Skills for Leaders High Performance Teams Leadership Leadership Skills for Women Leading Honorably Lean Process And Six Sigma Learning to Lead Managing Differences Managing Negative People Managing Upward Meeting Management Meeting Skills for Leaders Middle Manager Motivating at Work Motivating the Millennial Knowledge Worker Office Management Open-Book Management Partners in Performance Performance Management Process Improvement Project Management Quality at Work Risk Taking Starting Your New Business Stepping Up to Supervisor Stress That Motivates Successful Strategic Planning Supervising for Success Supervising Others Page 18

19 Supervising Part-Time Employees Team Building For Managers Team Building Teamwork And Team Building The New Supervisor Understanding Leadership Competencies Understanding Organizational Change Virtual Team Building And Management Women in Leadership Your First Thirty Days Page 19

20 Soft Skills Manufacturing MANUFACTURING Advanced Manufacturing Boot Camp Applied Math Working in Teams Lean Overview Blueprint Reading Precision Measurement AutoCad Autodesk Certified User Certification Course 3 Day 10 Days Page 20

21 Soft Skills Project Management and Risk Management PROJECT MANAGEMENT Project Management Professional (PMP) Certification Course Certified Associate in Project Management Certification Course Risk Management Professional (PMI RMP) Certification Course Scheduling Professional (PMI SP) Certification Course 6 Days 6 Days 5 Day 4 Day Page 21

22 Soft Skills Sales and Marketing SALES AND MARKETING Building and Closing the Sale Building Trust Creating a Great Webinar Direct Marketing Techniques Event Planning Internet Marketing Fundamentals Marketing Basics Media And Public Relations Motivating Your Sales Team Negotiation Basics Networking (Outside the Company) Networking Within the Company New Product Introduction Overcoming Sales Objections Personal Branding Professional Selling Prospecting and Lead Generation Sales Fundamentals Sales Training Basics Trade Show Staff Training Page 22

23 Soft Skills Self-Management and Personal Development SELF-MANAGEMENT Accountability Achieving Job Satisfaction Achieving Results Anger Management Assertiveness And Self-Confidence Attention Management Attitude Balancing Home and Career Be Your Own Coach Clear and Creative Thinking Comfort Zones: Planning a Fulfilling Retirement Conflict Management Creating Your Skills Portfolio Creative Decision Making Creativity in Business Critical Thinking Developing as a Professional Developing Corporate Behavior Developing Creativity Developing Positive Assertiveness Developing Self-Esteem Emotional Intelligence Empowerment Ethics in Business Finding Your Purpose Goals and Goal Setting Improving Mindfulness Improving Self-Awareness Increasing Your Happiness Knowledge Management Managing Anger Managing Personal Change Memory Skills in Business Organizational Skills (with elearning) Organizing Your Work Space Personal Productivity Plan Your Work/Work Your Plan Practical Time Management Preventing Job Burnout Professionalism in the Office, Revised Edition Self-Empowerment Page 23

24 Social Intelligence Social Learning Stress Management Study Skills Strategies Successful Lifelong Learning Successful Self-Management Surviving Information Overload Time Management Twelve Steps to Self-Improvement Wake Up Your Creative Genius Working Together Work-Life Balance Page 24

25 Public Workforce Systems Participant Certification Courses WORKFORCE CERTIFICATIONS Leadership Certification International Business and Training Association Business Management Certification International Business and Training Association Young Business Professional Certification International Business and Training Association Business Communication Certification International Business and Training Association Project Management Certification International Business and Training Association Customer Service Certification International Business and Training Association Sales Certification International Business and Training Association Tourism and Hospitality Certification International Business and Training Association Computer Technology Specialist Certification International Business and Training Association Internet and Computing Core Certification (IC3) Administrative Assistant Certification Office Administration Certification Basic and Advanced Customer Service and Sales Certifications National Retail Federation Retail Management Certification National Retail Federation Loss Prevention Qualified Certification Loss Prevention Foundation 3 Days 8 Days 18 Days 3 Days 8 Days 3 Days 3 Days 8 Days 8 Days 5 Days 14 Days 14 Days 15 Days 9 Days 20 Days Page 25