Inbound Services & Tracked Numbers. Complex call routing made easy

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Pamela Taylor
5 years ago
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1 Inbound Services & Tracked Numbers Complex call routing made easy

2 Complex Call Routing Made Easy Looking to improve the way your business manages incoming calls? Need straightforward inbound telephone services? As a virtual network operator, we can supply you with the very latest inbound telephone services, providing inbound, non-geographic numbers and network-based call management applications. You can self-build and self-manage every service, quickly, easily and in real-time through our Voice Anywhere web portal. So there is no need to rely on a third party to process orders and to make things happen. Your business will benefit from endless improvements to the way it manages incoming calls with our fully scalable and fully managed service. Our market-leading application will allow your business to: Create and deploy simple or complex call routing plans and services within minutes even multilevel IVRs. Change your number of services instantly through the web portal Make live calls Access in-queue and call reporting information Access recorded calls, faxes and voic s Number Ranges from Pure Cloud Solutions 01/02 UK City Codes Would you like the ability to have a presence in any location in the UK without needing to have a physical landline? You can choose from our database of over five million available numbers that can provide you with a virtual area code number for most towns and cities within the UK. The caller will pay a normal local or national call charge. Inbound charges may apply to calls received. 03 Numbers Looking for a customer friendly number option? 03 numbers are becoming very popular and are charged at the same call rates as standard UK 01 & 02 geographic numbers. Your caller pays a standard national call charge, with calls included in bundles and inclusive minute packages from mobile and landline operators. Inbound charges may apply to calls received Public Sector & Charity 0300 numbers have been restricted for the exclusive use of public sector organisations and charities. As with all 03 number ranges, the caller is charged at the same call rates as standard UK 01 & 02 geographic numbers. And calls are included in bundles and inclusive minute packages from mobile and landline operators. Inbound charges apply to calls received Freephone Want to be popular with your customers? By having a 0800 or 0808 Freephone number your call is free to your customer when they call you from a landline. However, mobile operators generally charge a higher rate. Inbound charges apply to calls received.

3 Inbound Services and Tracked Numbers from Pure Cloud Solutions 0843 & 0844 Numbers By far the most popular number range available in the UK today, these number ranges are charged to the caller at a rate of between one and five pence per minute. High revenue share is payable on incoming call traffic numbers 0845 numbers are also an ever popular choice. And along with 0844 are the most popular numbers of choice if you do not wish to pay to receive incoming calls. Revenue share is payable on 0845 call traffic Numbers Following Ofcom s changes to pricing and revenue sharing in 2009, most users of 0870 numbers have now migrated to other number ranges to continue to enjoy the benefits of using non-geographic numbers. Inbound charges now apply on 0870 calls received Numbers 0871 number ranges are charged to your caller at a rate of between six and ten pence per minute, with ten pence ranges commonly used. High revenue share is payable on incoming call traffic. International City Codes Would you like the ability to have an international presence without needing to have a physical landline? We can provide you with a virtual area code number for many towns and cities around the world. Your caller pays a normal local or national call charge. Inbound charges apply to calls received, with the price being specific to each location. International Freephone Would you like to market your business globally by having a presence in another country, without the need for a physical office or landline? We can provide you with Freephone numbers for many countries worldwide. The call is free to your caller from a landline, however some mobile network operators may charge. Inbound charges apply to calls received with the price being specific to each location. IVR, Auto Attendant and Switchboard IVR services can be tailored to meet your specific needs and you will have the ability to adjust your services on screen using our Voice Anywhere web portal. Create multi-level menu options easily, with each call leg having all call plan options and network features available. Personalised audio can be recorded via either a dial-in service, using the voice anywhere application, or uploaded straight from a PC. Call Recording Call Recording is a network-based application which can be activated instantly on our number in seconds, without the need to pre-order. You won t need any hardware or software, as this service is installed from within the network. Fully scalable to meet the needs of your organisation, large or small, this is the perfect solution if you require call recording. Recordings can either be downloaded from the Voice Anywhere web portal, or delivered by at the end of each call. Call Recording is available on all Pure Cloud Solutions inbound numbers (even ported BT landline numbers), and outbound call traffic.

4 Vices and Tracked Numbers Call Queuing Are you looking for a network-based call queuing application that offers huge capacity? With Call Queuing, your longest waiting caller is put through next and allows for hundreds, or even thousands, of calls to be queued simultaneously. You won t need any hardware or software, as this service is installed from within the network. Callsinqueue wall board is available through our Voice Anywhere web portal allowing you to see live details of your waiting calls and caller information (if using our Hosted Voice Anywhere User Licence). Call queuing can be activated in seconds on any of our numbers. And personalised audio can be recorded via either a dial-in service, or uploaded straight from a PC. Fax2 Like to have the freedom to receive faxes by wherever you are? You can convert any of our numbers into a fax receiving telephone number in seconds. This is a dynamic solution available with no installation or pre-ordering. You can also have each document delivered to multiple addresses at the same time, with the service able to receive virtually unlimited faxes simultaneously no more engaged tones for the fax sender. Disaster Recovery Easily redirect your services to an alternative call plan in the event of a problem. Disaster recovery call plans can be activated quickly, using either the Number Manager Web portal or the Pure Cloud Solutions iphone application. Hunt Groups Looking for an effective way for your team to manage calls? Route incoming calls to a variety of different numbers until each call is answered or route them to voic . This allows for several people or teams to be offered calls in turn. Multiple Hunt Groups can operate at different times or on specific days, allowing maximum flexibility. Ensure even call distribution across your team with the round-robin feature. Multi-Call Ring all at once Are you a homeworker, a multi-site organisation or a start-up business with no phone system? This feature within Hunt Groups allows up to seven different destination phone numbers to ring at the same time until the call is answered. This is a network-based feature, offering phone system-like functionality over a wide area, so is not restricted to a single location as is a PBX.

5 Inbound Services and Tracked Numbers Time and Day Need to be able to route incoming calls to different destination numbers or call plans at different times of the day or days of the week? Easily route incoming calls to suit you. You can also specify your open and closed times, meaning out-of-hours calls can be dealt with differently perhaps routed to a mobile or sent to an out-of-hours voic . Voic Need a professional voic service that will take messages when calls go unanswered or lines are busy? Voic messages can be delivered in any combination of ways, either by or accessed through the Voice Anywhere web portal. Voic (Out of hours) Out-of-hours callers can be offered an alternative voic service, which is available when used in conjunction with our Time and Day feature. When a service is set to closed, out-of-hours voic will take messages, these can either be delivered by or accessed through the Voice Anywhere web portal. Tracked Numbers Would you like to easily identify which of your marketing campaigns is most effective? By allocating a unique number to each individual campaign, you can clearly identify which marketing campaign is generating the most activity. To find out more about how the latest inbound telephone services can benefit your business, call Pure Cloud Solutions on , today.

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