IP Office - Job Aid Network Configurations with VM Pro & CCC

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1 IP Office - Job Aid Network Configurations with VM Pro & CCC Summary This document looks at setting up network configurations with Voic Pro as a centralised voic and multiple voic systems and the feature availabilities with each set up. This document is meant to be used in conjunction with other documentations listed in the Related Document section. 078 Issue 1 (30 th January 2004)

2 Network Configurations There are two network configurations available for utilizing Voic Pro services with multiple IP Office systems: Centralised Voic Pro One Voic Pro server on a central IP Office system is used to provide voic services for remote IP Office systems. A Voic Pro server is set up on a central IP Office system and another Voic Pro server is set up on a remote system. Depending on which network configuration you choose, varying IP Office features will be available. These available features are outlined in the respective sections within this document. Related Documentation For further details please refer to the following Job Aids. IP Office Job Aid 001: Centralised Voic Pro Centralised Voic Pro IP Office Job Aid 005: VCM & Data Channels Outlines the role of the VCN module in handling VoIP calls. IP Office Job Aid 019: Small Community Networking Details how to run a small community network between IP Office linked by VoIP connections. VM Pro & CCC Page 2

3 Centralised Voic Pro with a Small Community Network. Centralised Voic Pro with a Small Community Network. Figure 1.0 is a sample network configuration showing a centralised Voic Pro with a Small Community Network. Figure 1.0: Centralised Voic Pro The Voic Pro server on a central IP Office system can be used to provide voic services for remote IP Office systems. This is called Centralized Voic Pro. Centralised Voic Pro requires Small Community Networking. For instructions on enabling Small Community Networking, refer to the following documentation IP Office Job Aid 019: Small Community Networking. On a Centralised Voic Pro system, there can be up to 16 remote sites with a maximum total of 500 users and a mailbox created for every hunt group. Note: Centralised Voic Pro is not supported if Small Community Networking is not enabled. VM Pro & CCC Page 3

4 Centralised Voic Pro with a Small Community Network. Supported Features Not all IP Office features are available on the remote IP Office systems. The table below details the currently supported features. Feature Central IP Remote IP Incoming calls receive queueing messages No Auto Attendant No Agents are recorded within CCC reports No Call Recording No Voice Messaging VPIM needs to be enabled for the remote site. Dial by Name Directory Hot Desking No Table 1.0 VM Pro & CCC Page 4

5 Figure 1.1 shows a sample multiple Voic Pro network configuration across a WAN, LAN or the Internet. Figure 1.1: A Voic Pro server, not employing Small Community Networking, can be installed on all IP Office systems (both central and remote systems). The extension, group names, all names and numbers (groups, lines, services etc.) on all systems must be unique. VPIM could then be utilised as a connection method between the two Voic Pro systems. For more information on VPIM, refer to the following documentation - IP Office Job Aid: Installing VPIM. VM Pro & CCC Page 5

6 Supported Features Not all IP Office features are available on the remote IP Office systems. The table below details the currently supported features. Feature Central IP Remote IP Incoming calls receive queueing messages Auto Attendant messages are available No Agents are recorded within CCC reports No Call Recording Voice Messaging VPIM needs to be enabled for the remote site. Dial by Name Directory Hot Desking Table 1.1 VM Pro & CCC Page 6

7 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya. All trademarks identified by the or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to 2004 Avaya Inc. All rights reserved. Avaya Sterling Court Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel: +44 (0) Fax: +44 (0) Web: VM Pro & CCC Page 7