2018/05/18 23:05 1/2 UNIVERGE 3C

Transcription

1 2018/05/18 23:05 1/2 UNIVERGE 3C Table of Contents UNIVERGE 3C... 1 Requirements... 1 Features... 1 PBX Configuration Part One... 1 Active Directory... 1 Web Services User... 1 SIP User Agents... 4 Class of Service... 6 Forwarding... 8 DuVoice Configuration... 9 Setup Wizard... 9 Configuration Startup PBX Configuration Part Two Trunk Configuration... 15

2 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Printed on 2018/05/18 23:05

3 2018/05/18 23:05 1/21 UNIVERGE 3C UNIVERGE 3C Requirements DuVoice or above. Dialogic HMP. UNIVERGE 3C version or above. Features Name display change. Class of service change. Do not disturb set/cancel. MWI set/clear via SIP Notify. Only a single SIP extension is used for multiple ports. PBX Configuration Part One The 3C configuration is a two part process. First prepare the PBX to accept the DuVoice system as a new trunk, followed by configuration of that trunk. Active Directory Create an active directory account which will be used by the DuVoice system for accessing the Web Services. Configure this account so that the password does not expire and the user cannot change the password. Web Services User The DuVoice system utilizes 3C Web Services to provide hospitality related features such as Check-in, Check-out, Class of Service Change, Do Not Disturb set/cancel and Name Display change. In order for DuVoice to utilize these Web Services, a Web Services User must be created in 3C with username and password credentials. These credentials provide the system with the rights needed to perform administrative functions via the 3C Web Services. In 3C Administrator, click on the User Rights tab. Click on the plus sign.

4 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge After clicking on Add, Browse the active directory and select the Web Services user which you created previously. General Tab Printed on 2018/05/18 23:05

5 2018/05/18 23:05 3/21 UNIVERGE 3C Confirm Use AD Name, 3C Administrator and Web Services Rights are checked. User Rights Tab

6 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Click add and choose Zone. Change Privilege to Full. Change Monitor Method to Unicast. SIP User Agents The NEC uses the SIP user agent string to verify access and for configuration of individual phones. The DuVoice system by default uses the user agent string of DuVoice. Verify a SIP user agent has been configured for the DuVoice system and if not add one using the following settings. Double Click on System Printed on 2018/05/18 23:05

7 2018/05/18 23:05 5/21 UNIVERGE 3C Click SIP tab If there is not an entry for DuVoice, click Add and and create one with the Agent Name of DuVoice. Confirm the properties are set as follows. Bold entries represent all fields required to be modified. User Agent Parameter 'From' header source 'P-Asserted Identity' header source 'P-Asserted Identity' pass through 'talk' Event (Notify Request) Based 3PCC Value Original CLID Original CLID 'to-tag' (SUBSCRIBE REQUEST) In New Subscription Disallowed Anonymous Calling Auto Switch to TCP CSTA Content Type CSTA Event Tag Call Recording Notification Click-To-Dial Click-to-Conference Convert Firmware Desktop Audio Switching Supported Desktop Video Drop call on 400 Re-INVITE Drop call on 486 Re-INVITE Drop call on 488 Re-INVITE Enable Distinctive Ringing Endpoint Created By Supported Disabled Ring Caller's Phone First Not Applicable Disabled Call Manager

8 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge User Agent Parameter Extended Presence States Extension to DID mapping Find Terminal Method Forced Deregistration From Header Host in INVITE From Header Host in REGISTER Hardware Address INVITE Request-URI Source INVITE Without SDP MWI NOTIFY Request MWI SUBSCRIBE Request MediaServer Max Packetization (ms) OPTIONS Request Populate Caller from PAI REFER Based Transfer REGISTER Contact Header Handling Re-INVITE With Held SDP Receiving MoH Reliable Provisional Response Remote Reboot Retry-After Value Sent In SIP Response (sec) Send Forwarding Information Send Non-Primary Number Send Transferring Information Session Timer Session Timer Refresher Subscribe to Phone's Presence Timer C Video xpidf+xml support for Presence Value Disabled Default Service Provider Domain Service Provider Domain Unavailable Outbound Contact-URI Supported Supported 80 ms Supported Supported First contact only Holds Call And Provides MoH Supported 300 sec Using Diversion Header Using Diversion Header Disabled Call Manager Disallowed Class of Service The DuVoice system can change the class of service for guest rooms at check in/out or via InnDesk. These class of service names can be anything appropriate for a hotel. In this document we will create class of services which match the DuVoice defaults, for more information how these can be configured see the DuVoice Manual. Suggested settings for UNRESTRICTED or Checked in rooms. Printed on 2018/05/18 23:05

9 2018/05/18 23:05 7/21 UNIVERGE 3C Name Enter UNRESTRICTED. This name is case sensitive. Suggested settings for RESTRICTED or Checked out rooms.

10 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Name Enter RESTRICTED. This name is case sensitive. Forwarding By default 3C will not forward RNA or BUSY calls to voic , therefore all guest rooms should have their forwarding set to the DuVoice systems extension. This can be done on an individual basis or by selecting more than one station and choosing Set Forwarding. It is not suggested to have a ring count much greater than 4 for best wakeup call results. Printed on 2018/05/18 23:05

11 2018/05/18 23:05 9/21 UNIVERGE 3C DuVoice Configuration If your system was purchased from DuVoice you can skip the Installation of Dialogic and the DuVoice software and go directly to Setup Wizard. For Kit installations you must install Dialogic HMP followed by the DuVoice software. The DuVoice uses only a single extension on the PBX for access, therefore only line 1 should be configured to register with the PBX. The Wizard will automatically configure Line 1 for registration and leave all others disabled. Because of this all Lines should be configured for the same extension in order to tell the PBX who is performing a callout. Note If more lines are added make certain only line 1 is ever configured to register with the PBX. Setup Wizard Click Next. Fill in all the fields with the site information. Click Next.

12 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Choose NEC Univerge 3C Click Next. Click Next. Printed on 2018/05/18 23:05

13 2018/05/18 23:05 11/21 UNIVERGE 3C Enter the IP address of your PBX for SIP registration. Click Next. Leave the huntgroup blank.

14 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Enter the intended extension number for the DuVoice for all lines. Click Next. Review your changes then click Finish to complete the wizard. Configuration If the system will be handling name changes and other hospitality features, you can configure those now using System Configuration. Hospitality Using System Configuration, select Features Hospitality Phone Control. PBX Choose Sphere. User group restrictions If you know the user groups for checked in and checked out rooms enter it now along with the PMS value. If you don't know it, you can return to this section later. Click Ok. Printed on 2018/05/18 23:05

15 2018/05/18 23:05 13/21 UNIVERGE 3C PBX Link Using System Configuration, select Features Connectors UNIVERGE 3C. Name or IP address Enter the IP address or DNS name of the UNIVERGE 3C. Username Enter the user name you created in the active directory for the Web services account. Password Enter the password you set for this account. Click Ok. Startup Start the DuVoice system using Activity Monitor, Service Start. This will connect to the PBX which will automatically create a new trunk for the DuVoice. You should see this new trunk listed under 3C Administrator Trunks tab. It's SIP address should be comprised of the extension you entered during the wizard and the systems IP address.

16 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge PBX Configuration Part Two Using the UNIVERGE 3C Administrator, expand the DuVoice trunk and highlight the Routing number below the port and press Delete. When asked to confirm thise deletion click Ok. Using the UNIVERGE 3C Administrator, expand the DuVoice trunk and right click on Port 1 and choose View Properties. Printed on 2018/05/18 23:05

17 2018/05/18 23:05 15/21 UNIVERGE 3C Trunk Configuration

18 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Total Capacity Enter the number of DuVoice ports configured. Inbound Capacity Enter the number of DuVoice ports configured. Outbound Capacity Enter the number of DuVoice ports configured. Click Outward Routing tab. Printed on 2018/05/18 23:05

19 2018/05/18 23:05 17/21 UNIVERGE 3C Click Add Extension.

20 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Click New Extension. Printed on 2018/05/18 23:05

21 2018/05/18 23:05 19/21 UNIVERGE 3C Number Enter the extension number for the DuVoice system. First Name Enter a descriptive name. Last Name Enter a descriptive name. Type Choose Voice mail. Allow AA Directory Lookup by last name Suggestion is to uncheck this feature. Search/Display in Client Suggestion is to uncheck this feature. Click Ok.

22 Last update: 2016/06/17 13:19 vm:legacy:dv520:pbx:nec:univerge Hightlight the newly created extension. Click Ok. Printed on 2018/05/18 23:05

23 2018/05/18 23:05 21/21 UNIVERGE 3C Click Add and then under the name column select Set As Voice Mail. Under the value column choose True. Click Ok. From: - DuVoice Permanent link: Last update: 2016/06/17 13:19