VOXOX. A Tell-All Guide EVERYTHING YOU NEED TO KNOW ABOUT HOSTED PBX. a VOXOX ebook VOXOX, Inc A Comprehensive Guide

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1 VOXOX A Tell-All Guide EVERYTHING YOU NEED TO KNOW ABOUT HOSTED PBX a VOXOX ebook 2017 VOXOX, Inc A Comprehensive Guide

2 CONTENTS 3 INTRODUCTION 4 WHAT IS HOSTED PBX 6 ANATOMY OF A HOSTED PBX CALL 8 GETTING AND USING HOSTED PBX 12 HOW TO MAKE THE SWITCH 17 ABOUT VOXOX

3 INTRODUCTION With all the technology advancements that have gone into communication, VoIP has steadily grown in popularity for businesses all over the world. As more businesses adopted VoIP, hosted PBX has also emerged as a communication solution that helps organizations stay connected. This ebook will serve as a guide to provide you with as much clarity and information you need to understand the benefits of a hosted PBX solution. Once you have a clear grasp of hosted PBX, you will be able to make the best decision for your business. This ebook is brought to you by Voxox the most comprehensive Unified Communications provider in the industry. We provide complete phone and Internet solutions that help businesses save money, simplify their communications and are easier to manage compared to traditional phone systems. The foundation of the company's offerings is its award-winning unified communications service delivery platform that enables the company and its customers to build powerful, scalable applications and services. Transform your business communication!

4 WHAT IS HOSTED PBX WHAT IS HOSTED PBX? A hosted PBX (Private Branch Exchange) is an IP-based telephony solution that is hosted by a provider. This means that the customer does not need to invest in phone equipment and all the services are supported and powered by the provider. There s no need for upkeep or maintenance, and your phone system will always be up-to-date with the latest features. Small and medium-sized businesses can capitalize on not having to dedicate a team member to constantly be maintaining and managing the phone systems. Instead, businesses could commit their entire team on responsibilities for driving revenue.

5 WHAT IS HOSTED PBX As a cloud-based VoIP phone system, only the phones are placed in your office locations. Whether it s a home office with only one user or a commercial-grade call center with over a hundred users, hosted PBX offers a customizable solution specific to your business needs. Even if your business has multiple office locations, you could still reach unified business decisions which increases efficiency and productivity. In addition, any workers can telecommute from home or any location outside of the office and still be connected to the business phone system. With VoIP technology as advanced as it is now, hosted PBX delivers service functionality for businesses so they have an array of powerful features available. Such features offered allow you to set up conference calls, direct callers with an auto attendant, or transfer them to any requested department. One of the biggest benefits that hosted PBX brings to your business is cost savings. Many businesses turn to a hosted PBX solution because of the low monthly bills and the fact that there s no need for a large upfront capital investment. The best part of saving money is that you could allocate resources to focus on ways to make more money.

6 ANATOMY OF A HOSTED PBX CALL ANATOMY OF A HOSTED PBX CALL Hosted PBX provides advanced call routing service without you needing to handle the technical side - because it's a PBX service that's being hosted by someone else.

7 ANATOMY OF A HOSTED PBX CALL PBX is the hardware for the telephony switchboard. It routes an incoming phone call to an extension. Incoming calls are delivered over the network that runs and provides the service. This means that PBX connects two or more calls over the PSTN (Public Switched Telephone Network). When a call is made, rather than traveling through a physical phone line, your voice travels through the Internet. The voice is converted from analog into digital data packets which are then compressed to optimize bandwidth efficiency. Both voice and Internet services are delivered through the same local loop circuit utilizing Internet Protocol (IP). Once the call is received, the digital data packets are converted back to analog. Think of it like compressing a file before sending. First, you zip the file so that it s easier to send to the recipient and once it s received, the recipient unzips the file. The call gets processed over a securely managed private network of the provider running the SIP (session initiation protocol) for VoIP. The IP based network or Internet connection is used to establish the connection between clients telephone system and the hosted PBX. In short, when callers dial your company number, the hosted PBX service provider will manage the call and route it to your company.

8 GETTING AND USING HOSTED PBX GETTING AND USING HOSTED PBX With all the advancements in telecommunications and VoIP technology, transforming your business communication is now easier and more cost effective than ever before. Since everything is hosted in the cloud and maintained in data centers, your business can completely upgrade your communication without investing in complex, expensive, phone system software and hardware. You have a dedicated support team from your service provider that will monitor and manage your phone system 24x7, so that you can dedicate your complete attention to growing your business.

9 GETTING AND USING HOSTED PBX GETTING HOSTED PBX A typical hosted PBX platform provides: A high quality, reliable cloud-based solution Modern features with enterprise level functionality and capabilities Low upfront and ongoing costs versus that of traditional premise A future proof communication system The powerful features and benefits include: Scalability and flexibility. Add or remove extensions as your needs change. A simple and effective intuitive user interface Leading application integration - Salesforce.com, Microsoft Outlook, etc. Complete control and customization options, right from your fingertips (through desktop browsers and mobile devices) Unlimited call routing features for optimal productivity

10 GETTING AND USING HOSTED PBX USING HOSTED PBX A hosted PBX solution offers several advantages for your business. Productivity. Adding voice to a data network, rather than maintaining two networks, reduces costs and complexity, thus improving productivity Savings. Managing a single network while reducing (or avoiding!) the standard phone company surcharges saves money. Control. Easily adding, moving or changing phone numbers and locations allows control and flexibility. Ease of Use. Accessing communications from home or on the road makes communication easier

11 GETTING AND USING HOSTED PBX DEPLOYMENT Larger enterprise systems may position a LAN, or Local Area Network, at the center of their deployment. The LAN, a kind of proprietary Internet, is used for connection and transportation for the entire system. They may also have a hardware or cloud-based hosted PBX, such as Voxox Office. Think of the PBX as a quarterback that manages and controls your VoIP phone, and provides features like Voice Mail, conferences and auto-attendants. The VoIP PBX has a special PCI (Protocol Control Information) card that allows connection to the traditional PSTN for local calls and fail-over. In these more advanced deployments, however, most people will only see the access end points in other words, the VoIP phones.

12 MAKING THE SWITCH TO HOSTED PBX MAKING THE SWITCH TO HOSTED PBX Deciding on switching to a new phone system is not always a speedy process but with the right partner, it can be an easy transition. Businesses considering the jump should think about their needs first and how they hope to benefit from a new communication system * 0 #

13 MAKING THE SWITCH TO HOSTED PBX MAKING THE SWITCH An example would be if your business were looking to save on monthly expenditures due to a shrinking budget. A hosted PBX solution can have an immediate impact on your savings by lowering your phone bills. If your business is looking for ways to increase team collaboration and productivity, you will have to evaluate employee performance before and after switching to hosted PBX in order to measure the value. Whether it s the cost savings or scalability that drives you to explore new communication technology, the advantages are numerous and many businesses are starting to pick up on the trend. Businesses with more than one location, or simply a scattered workforce, will immediately notice the benefits of a cloud-based phone system s features and cost savings. With hosted PBX, employees can work out-of-the office or while on the road and still be connected to the business phone system.

14 MAKING THE SWITCH TO HOSTED PBX With powerful features that can match that of any Fortune 500 business phone system, you can transfer calls, direct customers with an auto attendant, or set up conference calls with ease. A hosted PBX eliminates onsite IT maintenance nuisances, and offers mobility for customers to work from anywhere. Also, you don t have to worry about natural disasters disrupting phone lines and cause downtime. VoIP technology removes the dependence on physical phone lines so that your business communication won t be at risk due to any weather hazards. Together with the right partner, multi-office businesses can hugely benefit from the simplicity and security of a hosted cloud-based phone solution, which enables them to realize financial savings and better unify their voice and data communications.

15 MAKING THE SWITCH TO HOSTED PBX SELECTING A PROVIDER Most VoIP providers will offer the same suite of features, but the difference lies in the quality of service and additional professional services that they can provide, making them a true partner and not simply a supplier of products and services. Some of these services to evaluate are: Does the provider offer setup and installation of the newly purchased equipment? Does the provider offer basic training for your staff on the new phones? Can the provider offer testimonials and examples of other happy customers? What technology are they using to deliver the voice and data services? Will the provider offer migration support from old systems as an added service? What kind of customer service and ongoing support will the provider offer? Will you have access to a web portal for ease of administration and use?

16 MAKING THE SWITCH TO HOSTED PBX A word of caution, and perhaps confusion for some businesses; not all VoIP offerings are equal. Depending on how the Internet connection is delivered, service may be offered at different quality levels. For example, an offering for Internet, or broadband, service provided by a cable company not offering a Service Level Agreement (SLA) translates to little or no assistance when outages occur. Furthermore, depending on how the broadband lines are delivered and whether or not a SLA is in place, there may not be a guarantee of Quality of Service (QOS). The bottom line: Look for VoIP providers who can explain and offer QOS; as well as professional services for setup and monitoring to provide a complete solution.

17 ABOUT VOXOX VOXOX ABOUT VOXOX Voxox is an innovator in unified cloud communications solutions for business and consumer markets. The foundation of the company's offerings is its award-winning unified communications service delivery platform that enables the company and its customers to build powerful, scalable applications and services. Voxox is the most comprehensive Unified Communications and VoIP provider in the industry. We provide complete phone and Internet solutions that help businesses save money, simplify their communications and are easier to manage compared to traditional phone systems. VOXOX We empower businesses to communicate more effectively with their customers Voxox, Inc Oberlin Drive, Suite #5. P (619) San Diego, CA E Learn more at voxox.com

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