This guide will assist with the troubleshooting of your internet and wireless connection.

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1 This guide will assist with the troubleshooting of your internet and wireless connection. The following steps are to be attempted first when internet and wireless connectivity issues arise: 1. Open Network Diagnostics by right-clicking the network icon in the notification area, and then clicking Diagnose and repair. 2. Make sure that all cables are properly connected. 3. If you're trying to connect to another computer, make sure that computer is on and that you have enabled file and printer sharing on your network. The problem began after you installed new software, check your connection settings to see if they have been changed. To check the status of your internet connection 1. Open Network Connections by clicking the Start button 2. Click Control Panel, 3. Then select Network and Internet 4. Select Network and Sharing Center 5. Then select Manage network connections. 6. Right-click the connection and then click Properties If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Enabling Wireless connectivity With regard to laptops, ensure that the wireless option is enabled. To do this, locate the wireless button on the laptop (see below for various models) and if it off, enable it.

2 Make sure the router and modem are connected to a power source. When switched on, the power icon will reflect green. When switched off, power icon will reflect red. Ensure that the Network Adapter is connected and in working order: Open Device Manager by clicking the Start button Select Control Panel Click System and Maintenance, and then select Device Manager If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Expand the Network Adapters section, right-click your adapter, and then click Properties. Under Device status, check to see that the device is working properly. You must be logged on as an administrator to perform these steps. If Windows doesn t detect a network that you think is in range of your computer, open Help and Support and search for "Troubleshoot problems finding wireless networks." Positioning the wireless router Put your wireless router somewhere where it will receive the strongest signal with the least amount of interference. For better results, follow these tips: Place your wireless router in a central location. Place the router as close to the center of your home as possible to increase the strength of the wireless signal throughout your home. Position the wireless router off the floor and away from walls and metal objects, such as metal file cabinets. The fewer physical obstructions between your PC and the router's signal, the more likely that you'll be using the router's full signal strength. Reduce interference. Some networking equipment uses a 2.4 gigahertz (GHz) radio frequency. This is the same frequency as most microwaves and many cordless phones. If you turn on the microwave or get a call on a cordless phone, your wireless signal might be temporarily interrupted. You can avoid most of these issues by using a cordless phone with a higher frequency, such as 5.8 GHz.

3 Connecting your laptop to a wireless network Select the Network or icon in the notification area: 1. In the list of networks, choose the network that you want to connect to, and then select Connect. 2. Type the security key (often called the password). 3. Follow additional instructions if there are any. Wired Connection Make sure the router and modem are turned on. Make sure that the Ethernet cable is inserted into the network adapter in your computer. Make sure the Ethernet cable is not defective. Test this by using a different cable that you know works properly. Make sure the Ethernet cable is connected to the correct port on the router. There might be problems with your network adapter. Check your local area network (LAN) connection. How to check that your LAN connection is enabled 1. Open Network Connections by clicking the Start button 2. Then select Control Panel 3. Select Network and Internet and click on Network and Sharing Center 4. Click Manage network connections. 5. The network icon changes depending on the status of the LAN connection. If the adapter is not working correctly or a LAN cable is unplugged, this will be reflected via a status icon in the notification area.

4 Why can t I get connected? Use the Network troubleshooter Let Windows try to help you fix the problem. Try running the Network troubleshooter to see if it can diagnose and fix the problem. Frequently Asked Questions 1. In Windows 8, select the Start button and start typing Network problems. 2. Then select Identify and repair network problems in the list. 3. In Windows 7, open the Network troubleshooter by right-clicking the network icon in the notification area and then select Troubleshoot problems. Reset your modem and router 1. Resetting the modem and your router can help with fixing network connection issues. 2. This helps create a new connection to your Internet Service Provider (ISP). Note: When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. Steps to reset the Modem & Router 1. Unplug the power cable for the router from the wall 2. Unplug the power cable for the modem from the wall. 3. Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the battery from the modem. 4. Wait at least 30 seconds or so. 5. If you had to remove the battery from the modem, put it back in. 6. Plug the modem back into the wall. The lights on the modem will blink. Wait for them to stop blinking. 7. Plug your router back into the wall. Wait a few minutes for the modem and router to fully power on. You can usually tell when they re ready by looking at the status lights on the two devices. 8. On your PC, try to connect to the Wi-Fi network again.

5 If you re still having trouble connecting to a network, despite attempting the above-mentioned steps, it might be related to your network adapter. Try using the Network Adapter trouble shooter to automatically find and fix some problems. This trouble shooter will disable and re-enable the adapter, and try some other common repairs. In Windows 7, open the Network Adapter troubleshooter by selecting the Start button and then selecting Control Panel. In the search box, type troubleshooter and then select Troubleshooting. Select View all, and then select Network Adapter. In Windows 8, select the Start Button,start typing Troubleshooting, and then select Troubleshooting in the list. Select View all, and then select Network Adapter.