CODE ALERT Enterprise Software Customer Information Technology Requirements

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1 CODE ALERT Enterprise Software Customer Information Technology Requirements

2 2018 RF Technologies, Inc. All specifications subject to change without notice. All Rights Reserved. No Part of this work may be reproduced or copied in any form or by any means without written permission from RF Technologies, Inc. and indicate trademarks owned by RF Technologies, Inc.

3 Contents Contents CONTENTS... 1 INTRODUCTION... 3 SERVER REQUIREMENTS... 5 RFT Server / Customer Network... 5 Server Rack... 6 Head End Space... 6 Miscrosoft Critical Updates... 7 SQL Server /.NET Updates... 7 Antivirus... 7 Virtual Server / Customer Network... 8 Prior to Installation... 8 Server Database Backups... 8 DESKTOP AND MOBILE CLIENT REQUIREMENTS... 9 Desktop Client... 9 Prior to Installation... 9 Mobile Client Android App NETWORK REQUIREMENTS Requirements Integration Standalone Customer Supplied Client Connectivity Secured VLAN Customer Supplied Networks Customer Responsibilities Equipment Requirements System Start-Up Site and Network Access Wi-Fi Infrastructure Primary Communications Server to Client - Inbound Client to Server - Outbound Hardware to Server Remote Access (Server Outbound) Outbound Messaging MESSAGING NOTIFICATION Mail Server Settings Prior to Installation Customer IT Requirements Code Alert Enterprise Software Page 1 of 19

4 Contents Exchange Server REVISION HISTORY Page 2 of 19 Customer IT Requirements Code Alert Enterprise Software

5 Introduction Introduction RF Technologies supplies only system specific device hardware and software with all CODE ALERT System installations. Customers must provide all wired and wireless network components and systems required by those to operate. This document lists the minimum server and client computer hardware, operating system, and wired and wireless network requirements for the successful installation and operation of CODE ALERT Enterprise software. Customer is solely responsible for securing, maintaining, and updating the operating systems of the server and all client computers according to their standard best practices, including data backup and retention. RF Technologies makes no claims, whether stated or implied, to the operation of other software applications installed on customer-supplied hardware not listed in this document. Notice should be given to RF Technologies prior to significant changes or updates to server or network configuration. NOTE: The following requirements are pursuant to the RF Technologies, Inc. Terms and Conditions (PN ) and may not be altered without written approval. Customer IT Requirements Code Alert Enterprise Software Page 3 of 19

6 Introduction This page intentionally left blank Page 4 of 19 Customer IT Requirements Code Alert Enterprise Software

7 Server Requirements Server Requirements RFT Server / Customer Network RF Technologies offers multiple physical server options. These options have been tested and validated to meet the performance expectations that your life safety security system requires. Maximum Device Count 300 Total devices 10 Doors OR 100 Beds DESKTOP SERVERS A Client Computers 1-8 Digi Ports A8202 OS Microsoft Windows 8.1 Pro Microsoft Windows Server 2012 R2 CPU Quad-core 1.9Ghz Dual-core 2.7 GHz Main Memory 4GB 8 GB HDD 60GB SSD 120 GB SSD Network Adapter 10/100 Base-T or faster (2) 1Gb Ethernet adapter USB Minimum 4 USB 2.0 Serial Ports None None Power Supply 60W AC Adapter 300 W Database Microsoft SQL Server 2016 Express Edition Media Drive None CD-RW/DVD-R combo drive IP Address Remote Access IPv4 Static Remote Access Software (ScreenConnect) or Customer provided remote tool NOTE: The Server Name should not be changed unless agreed to prior to installation. The RFT supplied Server is configured with a unique RFT provided Server name that identifies it to the rest of the CODE ALERT system as a Server. Before you consider changing this, please understand that RFT s ability to effectively service each system is degraded when the Server name is changed. Customer IT Requirements Code Alert Enterprise Software Page 5 of 19

8 Server Requirements RACK MOUNT SERVERS Device Count Half-Rack Full-Rack (F7410) 1-10 Client Computers 1-8 Digi Ports Client Computers 9-16 Digi Ports OS CPU Microsoft Windows Server 2012 R2 Dual-core 2.7 GHz Quad-Core Xeon 3.3+ GHz 4MB L3 Cache Main Memory 8 GB 32 GB HDD 120 GB SSD (3) 146GB 15k RPM drives RAID5 Network Adapter (2) 1Gb Ethernet adapter (2) 1Gb Ethernet w/tcp/ip Offload Engine USB Minimum 4 USB 2.0 Serial Ports None 1 Serial Port, H/W remote interface Power Supply 300 W Redundant 800W, 90+% efficiency Database Media Drive IP Address Remote Access Microsoft SQL Server 2016 Express Edition CD-RW/DVD-R combo drive IPv4 Static Remote Access Software (ScreenConnect) or Customer provided remote tool Server Rack RFT recommends that rack-mount Servers are located in a 4-post rack with at least 1U of available space and access to the rear panel. RFT will need access into the Server room in order to mount the Server, unless the Server will be mounted by the facility. Head End Space The following are the minimum physical space requirements for head end variations: CPS Qty (16 x 16 ) Network Panel Qty (14 x 17 ) Min Wall Space Required Add UPS (17 x 22 ) Min Wall Space Required x x x x x x x x 5 Page 6 of 19 Customer IT Requirements Code Alert Enterprise Software

9 Server Requirements Miscrosoft Critical Updates Customers are responsible for Microsoft Critical Updates. Although we formally qualify our products with specific Operating Systems and Service Packs, we do not formally qualify individual Microsoft Critical Updates. Microsoft Critical Updates are installed on all equipment within our Engineering and Qualification groups where we confirm our software performs as expected with the patches applied. To the best of our knowledge, no Microsoft Critical Update has caused the failure of RF Technologies software products. It is recommended that customers apply Microsoft Critical Updates as they become available and then confirm that the RF Technologies software products continue to operate correctly. Applying these patches will not invalidate any warranty or service contract in place at the time. If incorrect operation occurs, it is recommended that the customer remove the patch (if possible) and notify RF Technologies Customer Support immediately. SQL Server /.NET Updates When creating a new virtual machine, do NOT install SQL Server as it will be installed as part of the RFT software installation. If already existing on the virtual machine, uninstall all installed versions as pre-existing versions may cause issues during the server installation. SQL Server and.net updates on the Server and Client should never be done. The Client and Server software is SQL Server-dependent, and updates may cause adverse effects. The software is designed to use the particular versions of SQL and.net that are installed as part of the installation and Automatic updates should remain DISABLED. Antivirus Customers are responsible for the security and protection of their networks. Customers are responsible for maintaining current virus protection and robust firewalls. Antivirus updates should be applied as required by the Customer s security policy. Customer IT Requirements Code Alert Enterprise Software Page 7 of 19

10 Server Requirements Virtual Server / Customer Network RF Technologies has tested and validated these virtual server specifications to ensure they meet the performance expectations that your life safety security system requires. RF Technologies strongly recommends that no other 3rd party applications be installed on the Code Alert Server. Device Count 1-30 Client Computers 1-16 Digi Ports Minimum Requirements VMWare vsphere OS 5.0 and higher Microsoft Windows Server 2012 R2 Feature.Net Framework 3.5 (includes.net 2.0 and 3.0) SNMP Services CPU Main Memory HDD IP Address Database Remote Access Dual-core 2.4GHz 4 GB 60 GB, thin-provisioned IPv4 Static (should match the physical server) Microsoft Server SQL 2016 Express Edition Remote Access Software (ScreenConnect) or Customer provided remote tool Prior to Installation The following setup/changes are required to be done on the virtual server prior to installation of the RFT software: Automatic updates disabled Power Savings settings disabled No version of SQL has been installed (SQL Express is embedded in the RFT server).net framework 3.5 installed and enabled SNMP Services installed.pdf reader installed Temporary Admin user and password setup (for installation purposes only) Server Database Backups Real-time backups of RF Technologies Code Alert Enterprise software are supported. For additional information on how to perform a system backup, refer to the Code Alert Enterprise Software Administrator Guide ( ). Page 8 of 19 Customer IT Requirements Code Alert Enterprise Software

11 Desktop and Mobile Client Requirements Desktop and Mobile Client Requirements Desktop Client RF Technologies has thoroughly tested and validated these desktop client specifications to ensure they meet the performance expectations that your life safety security system requires. Desktop clients are available from RF Technologies, or software may be used on customer-supplied clients that meet or exceed the recommended requirements listed below. All desktop clients must resolve the name of the Code Alert Server to a valid IPv4 Address or connect to the Server s IPv4 Address. It is recommended that a static IP Address is defined for each desktop client. Computer OS CPU Main Memory HDD Network Adapter Recommended Requirement Windows 7 Enterprise or Professional, 64-bit with SP1 Windows 8.1 Enterprise or Professional, 64-bit with Update (KB ) Windows 10 Enterprise or Professional, 64-bit Windows 10 Anniversary Edition, Enterprise or Professional, 64-bit 1.67 GHZ or greater 2 GB or greater RAM 200 MB or greater available space 10/100 Base-T or faster USB Minimum 4 USB 2.0 Sound PDF Reader Internet Monitor Resolution Size Soundcard and Speakers Any PDF Reader Internet Explorer 11, Microsoft Edge, Google Chrome version 60 or later, Mozilla Firefox version 55 or later Recommended Requirement 1280x " or greater Prior to Installation The following setup/changes are required to be done on the desktop client computer prior to installation of the RFT software: Auto login enabled Automatic updates disabled Screen Saver and Power Savings settings disabled Volume audible at all times Powered ON / Application running / Logged in Customer IT Requirements Code Alert Enterprise Software Page 9 of 19

12 Desktop and Mobile Client Requirements Mobile Client RF Technologies has thoroughly tested and validated these mobile client specifications to ensure they meet the performance expectations that your life safety security system requires. All mobile clients must resolve the name of the Code Alert Server to a valid IPv4 Address or connect to the Server s IPv4 Address. It is recommended that a static IP Address is defined for each mobile client. Mobile Device OS Main Memory Internet Wi-Fi Connection Recommended Requirement Android 4.4 or higher ios 9 or higher 1 GB or greater RAM Google Chrome version 55 or later Mobile Safari Commercial grade, central managed Wi-Fi network b/g/n or higher Minimum RSSI of at least -70dBm in all areas where the mobile devices are utilized RFT server connected to customer Wi-Fi network Android App The Android app is dependent on your site s Wi-Fi infrastructure for the reliable delivery of alarm notifications. If this application is the primary or most typical means of alert communication, it is critical that your site have robust Wi-Fi coverage and a well-managed Wi-Fi infrastructure. Administration of the Wi-Fi network infrastructure, network traffic routing, firewalls, and network congestion monitoring is the sole responsibility of site IT staff or service providers. Mobile Device OS Device Display Wi-Fi Connection Recommended Requirement Android 4.4 (KitKat) or higher Android devices with 4.0 in. 480 x 800 minimum resolution Commercial grade, central managed Wi-Fi network b/g/n or higher Minimum RSSI of at least -70dBm in all areas where the mobile devices are utilized RFT server connected to customer Wi-Fi network Page 10 of 19 Customer IT Requirements Code Alert Enterprise Software

13 Network Requirements Network Requirements Requirements RF Technologies Code Alert Systems require an Ethernet data link to enable communications between device hubs and the Server, and between the Server and the Clients. When this link is supplied by others (typically the customer s IT department) it must be designed and configured to meet the requirements in this document. Each facility will have its own characteristics, but this document outlines the guidelines and requirements for the infrastructure to support Code Alert systems. It is possible to use an Ethernet infrastructure installed in the facility as the Code Alert network. When this is done, the customer, network installer, and network administrator must be aware of the system requirements for this network. This approach ensures the performance of the monitoring system. Also, all CAT 5 wiring used must follow the standard Ethernet wiring rules for distance and separation. Integration There are three options for integrating the Code Alert system with a customer network. These include: Standalone Device And Client Network supplied by RF Technologies with connectivity through the customer s network to facilitate remote service support. The RFT server is configured with two (2) network cards (one card going to the dedicated RFT device network and the other card going to the Facility network). If using RFT s provided remote access tool, the RFT server will need to reach out to the internet via port Customer IT Requirements Code Alert Enterprise Software Page 11 of 19

14 Network Requirements Customer Supplied Client Connectivity Device Network supplied by RF Technologies and Client Network supplied by customer with connectivity through the customer s network to facilitate remote service support. The RFT server is configured with two (2) network cards (one card going to the dedicated RFT device network and the other card going to the Facility network). If using RFT s provided remote access tool, the RFT server will need to reach out to the internet via port Secured VLAN Use of a customer supplied VLAN to allow both device and Client system communication across the customer supplied network. The RFT server is configured with two (2) network cards (one card going to the dedicated RFT device network and the other card going to the Facility network). If using RFT s provided remote access tool, the RFT server will need to reach out to the internet via port Page 12 of 19 Customer IT Requirements Code Alert Enterprise Software

15 Network Requirements Customer Supplied Networks Network Support Disclaimer It is the responsibility of the customer to ensure the reliability and security of networking components supplied by the customer. When the network is supplied by the customer, RF Technologies cannot be held responsible for Code Alert system downtime that results from network downtime. The network used to communicate between RF Technologies equipment is utilized as both a control network and a data network. Control networks require more predictable and consistent response times than data only netwroks do. Increased traffic from corporate intranet data can greatly affect these response times. Network reliability impacts the collection of data from Code Alert systems. This data is used to generate reports and to assess the system health. Network reliability also impacts control functions. RF Technologies recommends that the customer employ qualified network support personnel that will maintain the reliability and health of the network post-occupancy. These network support personnel should have industry-recognized certifications to configure and support the installed network. Customer Responsibilities Equipment Requirements When a customer supplied network is utilized: Customer will provide primary support for Client computers installed on customer s network. Customer will provide 24x7 contacts for network and Client troubleshooting. Personnel will be available and provide access to RF Technologies support personnel if requested. Lack of support may require scheduling additional RF Technologies service visits at an additional charge. Remote access to Code Alert System will be configured only with customer assistance. Customer takes responsibility for applying RF Technologies approved antivirus and operating system updates. Prior to customer planned network outages, the Code Alert Enterprise Client application must be shut down on all Client computers and the customer must institute a manual monitoring program if the RFT network equipment and/or Server will be affected. Customer is responsible for performing system backups as required. All RF Technologies equipment (Servers and Port Servers) connected to the network will have a static IP address and must all be on the same subnet. Multiple subnets can be used if the appropriate routers/gateways are configured to ensure connectivity between all RF Technologies equipment on the network. Network communications between RF Technologies equipment (Servers and Port Servers) must not rely on wireless technology. All network equipment ports connected to RF Technologies Servers and device hubs must be configured to 100 MB/sec or higher data speeds. Customer IT Requirements Code Alert Enterprise Software Page 13 of 19

16 Network Requirements System Start-Up When the network is supplied by others, the customer must ensure that the network is operational before the RF Technologies install team arrives on site for system start-up. The system start-up cannot be completed without reliable connectivity between the system components. If start-up cannot be completed because the network is not installed or because any networking equipment required to ensure connectivity between system components is not operational and properly configured, the customer will be required to schedule an additional service visit at an additional charge. Site and Network Access RF Technologies Install and Service personnel must have access to all network equipment required to ensure communication between system components on the network. They must be able to connect to any portion of the network utilized by the Code Alert system and employ Ethernet network analysis tools for the purpose of system verification and/or troubleshooting. If access to network equipment and/or use of network analysis tools is not permitted, the customer must ensure that qualified network support personnel are on site and available to support the RF Technologies service engineers during the commissioning process. Lack of support may require scheduling additional field service visits at an additional charge. Wi-Fi Infrastructure Both the mobile client UI and Android app are dependent on your site s Wi-Fi infrastructure for the reliable delivery of alarm notifications. If this application is the primary or most typical means of alert communication, it is critical that your site have robust Wi-Fi coverage and a centrallymanaged Wi-Fi infrastructure. Customers are ultimately responsible for ensuring and maintaining reliable b, g or higher coverage with a minimum RSSI of at least - 70dBm in all areas where the mobile devices are utilized. Administration of the Wi-Fi network infrastructure, network traffic routing, firewalls, and network congestion monitoring is the sole responsibility of site IT staff or service providers. Page 14 of 19 Customer IT Requirements Code Alert Enterprise Software

17 Network Requirements Primary Communications Server to Client - Inbound The following tables list the communication configuration requirements for the RF Technologies network. These must be maintained for all network configurations. The server must be able to allow these connections to be initiated. Service Protocol Inbound Port Description http/ws TCP 8081, 18081, 12341, 12340, 12370, 12191, 12275, 12295, 12296, 12245, 12250, 12297, 12251, 12298, Ping ICMP Echo-reply Web API Endpoint, Web Site, and Web Socket communications. NOTE: The Enterprise installer will open all these ports in the Windows Firewall. If an external firewall is used, these ports must be opened. https TCP 443 Standard port for HTTPS communication Client to Server - Outbound The client must be able to initiate these connections. Service Protocol Outbound Port Description http/ws TCP 8081, 18081, 12341, 12340, 12370, 12191, 12275, 12295, 12296, 12245, 12250, 12297, 12251, 12298, Ping ICMP Echo-reply Primary client communication to server. https TCP 443 Standard port for HTTPS communication Hardware to Server Service Protocol Port Description Digi Port Server TCP 771 Communication between server and RF hardware Ping ICMP Echo-reply Remote Access (Server Outbound) Service Protocol Port Description ScreenConnect TCP 8041 Remote control and file sharing Ping ICMP Echo-Reply Customer IT Requirements Code Alert Enterprise Software Page 15 of 19

18 Network Requirements Outbound Messaging Message Option Protocol Port Description TCP Any (Standard: 25, 587, etc.) Communication to Server. Page 16 of 19 Customer IT Requirements Code Alert Enterprise Software

19 Messaging Notification Messaging Notification Mail Server Settings In order to properly configure a mail server, several settings are required. To ensure that the server is configured correctly the first time, please ensure that the Mail Server Administrator for the facility is readily available to provide these settings. NOTE: Depending on the mail server/provider, additional configuration may be required. For example, if using Gmail, the Google account must have the Allow less secure apps option turned on. Prior to Installation The following are required to be done prior to installation of the RFT software: SMS Messaging to mobile devices utilizing the device s address responder groups defined Temporary Admin user and password setup for the exchange server (for installation purposes only) Exchange Server For messaging to work properly, the following will need to be defined by the customer: Server Name Each mail server should have a fully-qualified name such as mail.rft.com or smtp.wi.rr.com Server Port Most mail servers use port numbers 25 or 587 Secured Communications Username Login Format Some servers can encrypt the between the server and RFT s server using SSL / TLS Some systems require just a login name while others require information about the domain. Domain logins use one of two common forms: DOMAIN\username or username@domain Customer IT Requirements Code Alert Enterprise Software Page 17 of 19

20 Messaging Notification This page intentionally left blank Page 18 of 19 Customer IT Requirements Code Alert Enterprise Software

21 Revision History Revision History Revision A B C D E Change Release Added: Port and 443 to Server/Client Communications Added: Outbound Messaging to Communications section Updated: Desktop and Mobile Client sections Added: Desktop Server with Windows 8.1 Pro to Physical Server Requirements section Added: Messaging requirements section Updated: Server Requirements Updated: Network Connection Options diagrams Removed: VPN Router information and clarified remote access requirements Removed: Telnet Client requirements Updated: Rebranded Code Alert Series 30 as Code Alert Enterprise Updated: Clarified installation of.net on page 7 Customer IT Requirements Code Alert Enterprise Software Page 19 of 19

22 3125 North 126th Street, Brookfield, WI Phone fax Release Date: 1/2019

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