Business Communications Server KX-NS1000

Transcription

1 Design Your Business Communication Business Communications Server

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3 New Features of the Media Relay Gateway Security Enhancement See p. 5 MRG enhances network security by rejecting connections from non-panasonic SIP phones. Mobile Softphone See p. 8 The Panasonic Mobile Softphone is a simple, yet secure, softphone application, which allows users to use their smartphones as PBX extensions, even when out of the office. 3

4 IP Networking - Flexibility The fully supports IP, an open protocol for establishing real-time communication. Using IP effectively can result in compelling advantages such as improving user efficiency, and lowering communication costs. Controlling the Systems at Multiple Offices as a Single System - One-look Networking - Panasonic s One-look Networking is a system where a single works and provides PBX features even though two or more KX-NS series units are networked. It is not necessary to provide additional servers. The system can be expanded easily via a web based maintenance console. One-look Networking provides a maximum of 16 sites, and the large capacity of the supports up to 1000 users. KX-NS series Slave Unit One-look Networking Slave Unit KX-NS series Master Unit Reliable Backup System to Survive System Failures - One-look Networking Survivability - With One-look Networking, the system can continue to operate even in the event of a failover due to system trouble with the master. By specifying a backup master site, the backup master site will act as the master site temporarily to continue communication services when there is trouble with the master site. This enables each site to continue operating independently. IP terminals only can also be registered to another PBX. When system trouble occurs (Master Unit) (Backup Master Unit) KX-NS series (Slave Unit) Build Systems for Up to 8000 Users - QSIG Networking Support - When the connects to existing PBXs such as the KX-TDE and KX-NCP via an ISDN private network or VoIP network (H.323), it is possible to flexibly increase capacity and provide QSIG features. QSIG networking is capable of supporting up to 8000 users and 17 or more sites on a network. It is not necessary to renew all PBX systems when the office population increases or a new branch is opened. Site 1 Headquarter OSIG Networking Site 2 New Branch KX-NCP 4

5 IP Networking - Easy Setup The enables you to easily install IP devices if you have an internet connection. It also enables you to perform maintenance from a remote site without having to travel to an office. You can also install IP terminals in branch offices without having to visit them. Remote Extension Setup - Built-in Media Relay Gateway The Built-in Media Relay Gateway (MRG) of the enables you to install IP phones in locations distant from the office, such as the homes of teleworkers. By connecting with IP networking, IP phones*1 and DECT wireless systems*2 can be configured remotely and used as extensions. Furthermore, mobile workers using a softphone on a smartphone or PC can also use IP phones as extensions when they are away from the office. New Feature MRG enhances network security by rejecting connections from non-panasonic SIP phones when a SIP extension remote connection occurs*3. Home Office IP softphone *1 KX-NT500 series, KX-UT series, IP softphones, and third party SIP phones are supported. *2 When using the KX-NS0154 *3 This function can be turned on/off in the system settings. Head Office Branch Office + Built-in Media Relay Gateway IP Networking Softphone Other brand SIP Phone Easy Setup to Establish VPN Tunneling Base station - Built-in Router - The router function of the can be used to support VPN with networks. If One-look Networking is used, settings can be configured for all offices at a single site. Also, since this can be achieved using activation keys, additional hardware is not required and you can establish secure connections at a low cost, even when communicating using a softphone on a smartphone. Head Office Branch Office + Built-in Router + VPN Tunneling Branch Office + Built-in Router + VPN Tunneling VPN IP Networking VPN Router Home Office IP softphone VPN Router Softphone Base station 5

6 IP Migration By connecting an existing Panasonic PBX system with the, you can efficiently make legacy lines and terminals more expandable and flexible. The enables you to add IP capacity and functionality to an existing Panasonic PBX system at a low cost. Phased IP Migration While Utilizing Existing Equipment - IP Smart Migration - By connecting the to an existing Panasonic PBX*, you can expand IP trunks and terminals and utilize the Unified Messaging feature of the. This is also recommended for users that want to use legacy trunks and terminals for flexible system expansion. You can also use the as a server for adding a voice mail function. Assisted migration to an IP system, according to your budget and needs, is also available. IP Trunk/ PSTN/ ISDN After installing KX-TDE Voice Mail Built-in Fax * An existing PBX refers to a Panasonic KX-TDE series, KX-NCP series, or KX- TDA100/100D/200/600/620. DPT DPT SIP Phones Preparing for Future IP Migration - Legacy Trunk Adapter - Users that mainly use a legacy trunk (E1/PRI) but want to prepare for future IP migration can use trunk adapters (KX- NS8188/KX-NS8290) for the to increase the maximum number of legacy lines available and enable you to use both legacy and IP trunks. Since the adapters can be connected to a maximum of 16 units, trunks can be flexibly expanded according to your budget. IP Trunk ISDN E1 PRI KX-NS8188 KX-NS8290 KX-NS8188 SYSTEM LINE LAN 6

7 Unified Communication The gives you great flexibility for managing messaging services. Voice and fax messages can be received using the built-in Unified Messaging system in a number of ways; as attachments, through the IMAP4 server, or using the Communication Assistant. This means you can listen to voice messages using their phone or PC, for maximum flexibility. Built-in Voice Mail The s built-in voice mail can handle incoming calls, record messages and conversations, and manage mailboxes all from a cellular phone. 2 channel and 2 hour voice storage is preinstalled, and this can be expanded to 24 channels and 1000 hours.* Voice mail resources can also be shared across the network (using One-look Networking). *Requires an activation key and the storage memory to be changed. σσvoice Mail/Mail Box Feature σσinterview Service σσcustom Service σσautomatic Two-way Recording for Managers σσautomated Attendant Fax Server With its fax server, the can receive, distribute, and send faxes. Received faxes can be saved in mail boxes and notify you via the message waiting lamp or , forwarded, printed, and downloaded. Integration The sends an to the corresponding user when they have new messages/fax. Missed calls without a voice message also can be ed. Receiving means you will not miss contact from your customers. Voice Message Fax Message 7

8 Communication Assistant Communication Assistant is a highly intuitive PC-based application suite with powerful point and click telephony and screen-based presence, availability, and a variety of collaboration tools. It can be used with or without a server. CA Basic-Express/CA PRO For Personal Productivity You can easily make calls by simply searching for a desired contact from a customisable contact list. You can also see the phone status and PC status of employees in remote rooms or branches from the PC on your desk. CA Operator Console For Operators or Receptionists You can perform call parking and call transferring with simple drag-and-drop operations in the graphical interface. Multi-site support is also available when using One-look Networking. CA Supervisor For Teams or Executive Users Supervisors can monitor the performance of set extension groups in real-time with simple mouse operations and manage operators by listening in on telephone conversations and taking over calls. UC Pro (Professional UC Application) *1*2 UC Pro supports multiple devices such as PCs and mobile phones and provides collaborative functions, including presence management, audio/text/video chat, and synchronization with Outlook Calendar. Mobile clients can communicate with an account that is also registered to their PC, so they can take care of business while out of the office. For Windows users, screen sharing is also available, which makes voice communication smoother by enabling you to share information visually. Mobile Softphone *1*2 New Feature The Panasonic Mobile Softphone for smartphones is a SIP based softphone that includes a video communication feature and does not require a server at the end user site. With Partner Applications *1 Partner applications enable you to enhance and customise the functions of the to meet the needs of specific industries such as hotels, healthcare, and call centres. *1 An internet connection (Wi-Fi /3G/4G/LTE) is required to use the application on mobile devices such as smartphones or tablets. Voice quality may depend on the network environment. *2 The application can be installed via the App Store or Google Play. Dialling Video Call 8

9 Call Centre The includes an advanced call routing function for small to medium size call centres. This function can be used without an external CTI server. It enables you to provide various functions. Furthermore, the solutions can be expanded to suit more sophisticated call centres in combination with Voice Mail functions, the Communication Assistant and third party CTI applications. Automatic Voice Guidance for Customers The caller can recognise their position in the queue through voice guidance. They can then decide whether to stay in the queue or leave a message and hang up, according to the situation. Call Pickup Group Monitor When receiving a call with members of a pickup group, it is possible to notify the other members by displaying the extension number/name, enabling the other members to take the calls. Call Customer Agent Waiting Customer Ext.102 Customer 090xxxxxxx 090xxxxxxx 102: James You are 1st in the queue. Call Pickup Group 090xxxxxxx 102: James Waiting Customer Ext.103 One other person is waiting to connect And your estimated wait time is around 5 minutes. Ext.104 Auto Recording and Backing Up Data Monitoring Callers and Call History Report The can be used to automatically record conversations with customers, which can be listened to by supervisors, saved to an external server, and used to understand problems or opportunities relating to customer service. The supervisor can monitor the live status of call centres to understand on-site problems and improve them. Reports can also be used to understand problems or opportunities relating to customer service. Reports data can be saved to an external server. Monitor Report Office Record conversation Customer Save the voice data Agent 9

10 Mobility The Multi-Cell DECT System also provides various wireless solutions, by making extension phones wireless and enabling you to keep in touch with people in charge whenever and wherever they are, as long as they are within the coverage area. Multi-Cell DECT System The Multi-Cell DECT System lets you carry on your conversation over lightweight, wireless extensions while you are away from your desk or moving around an office, factory, warehouse, or other large facility. Office Hand-over Shop floor Meeting room Warehouse Expandable Call Range - IP Cell Station - The new IP-CS KX-NS0154 supports LAN Synchronization for constructing wireless systems with lower costs using a smaller number of units than the existing KX-NCP0158. Since Media Relay Gateway is also supported, it can be easily installed in home offices to enable easy adoption of a wireless system. KX-NS0154 Group and Conference Call Functions For Directions to Staff around the Premises Paging over Panasonic DECT phones is available for hospitality and other industries using the conference group call feature. All paged members can listen to both announcements and replies from users. 3F 2F DECT w/ headset DECT w/o headset Employee Announcement from operator (After Announcement ) I will go to the room. I am on the 3rd floor now. Announcement from operator Reply from employee 1F Operator Conference Group Call (Announcement ) Can someone go to room 302? The TV is not working. 10

11 The provides solutions for linking to cellular phones for companies with many employees working outside the office or at home. Using Smartphone as Extensions There is no need for you to have multiple contact numbers for people who also use a cellular phone. The includes features for integrating cellular phones and smartphones with your office communications network, allowing mobile terminals to be used just like office extensions. Customer Base station Cellular phone network Office IP Networking Using Desktop Phones and Softphones With the Same Number - One Numbered Extension - IP phones such as a desk phone or softphone can be paired to use a single number. When you make a call, the customer is notified of your office phone number instead of the number of your cellular phone. This means you only need to notify the customer of your office phone number Customer Office IP Networking Base station Softphone Extension #100 11

12 Monitoring The is compatible with the Communication IP Camera (KX-NTV150) and IP Video Doorphone (KX-NTV160). By utilising the KX-NTV series, you can set up a simple monitoring system. The KX-NTV series also has a motion/voice detection feature. It can send you notifications by calling or sending an when it detects something. Monitor storage rooms KX-NTV150 Monitor images from KX-NTV series cameras Mobile Softphone * The photo is for illustrative purposes only. KX-HDV430 Monitor visitors and unlock doors *1 KX-NTV160 The KX-NTV series also has digital input and output ports to integrate with external alarm devices. KX-HDV430 can also be used to monitor images from professional network camera devices from Panasonic. *2 3-Party Video Conference In addition to person-to-person video conversations, 3-party video conferences are possible between Panasonic video communication terminals, IP communication cameras, and smartphones with the Mobile Softphone application. It enables remote meetings with excellent ambience. *3 Manager at office with Video Terminal Salesperson outside with Mobile Softphone Employee at warehouse with IP Communication Camera 12 *1 A third-party door opener is necessary for this use case. *2 Compatible network camera models: WV-SC384, WV-S1111, WV-S2131L, WV-SC385 and WV-SW458. *3 The Mobile Softphone application cannot start 3-party video conferences, but it can receive conference calls from the KX-HDV430.

13 Powerful Solutions to Meet Your Needs and Requirements Sales These days, personal customer contact is the key to gaining a competitive edge and ensuring customer satisfaction. The flexibility and availability of sales staff are crucial factors for achieving success, and they can be enhanced with call handling, speed dialling, and more. provides all that you need to keep in contact with and manage existing and prospective customers. Customer Service In customer service, incoming calls must always be routed correctly, and accurate call logs and reports are essential. The unified message function and solutions of the KX- NS1000 meet these requirements. To ensure the availability of the reporting system, the Panasonic application interface can also be fully integrated into many existing and new report applications. Hospitality In the hospitality industry, communication systems need to be flexible, economical, and user friendly enough to meet individual needs. System management with PC integration is also essential. The has the solutions to meet these needs. It can improve staff collaboration to provide higher quality service. Factory Inside large factories, it is essential to convey information smoothly and reliably. The same goes for contacting the outside world. The provides solutions that enable uninterrupted high-quality conversations in the various environments found inside factories. 13

14 Terminal Line-up Panasonic provides various models of KX-NT series IP proprietary telephones, KX-HDV series IP phones, DECT portable stations, and IP cameras to meet your needs. 14

15 IP Proprietary Telephone KX-NT inch Backlight LCD Display 4 x 8 Self-Labelling, Flexible CO Buttons Full Duplex Speakerphone 2 Ethernet Port (1000 Base-T) Power-over-Ethernet (PoE) Built-in Bluetooth for Headset Available in Black and White KX-NT556 / KX-NT553 6-Line (KX-NT556) or 3-Line (KX-NT553) Backlight LCD Display 12 x 3 (KX-NT556) or 12 x 2 (KX-NT553) Self-Labelling, Flexible CO Buttons Full Duplex Speakerphone 2 Ethernet Port (1000 Base-T) Power-over-Ethernet (PoE) Available in Black and White Option: KX-NT505 (Add-on 48-Key Module) KX-NT551 1-Line Backlight LCD Display 8 Flexible CO Buttons Full Duplex Speakerphone 2 Ethernet Port (1000 Base-T) Power-over-Ethernet (PoE) Available in Black and White IP Phone (SIP) Photo: KX-NT556 with KX-NT505 KX-HDV430 Video Communication 4.3 inch Backlight LCD Display Colour Touch Panel 3 x 8 Self Labelling, Programmable Buttons 2 Ethernet Port (1000 Base-T) Power-over-Ethernet (PoE) Full Duplex Speakerphone Built-in Bluetooth for Headset EHS support Available in Black and White KX-HDV inch Backlight LCD Display 5.1 inch Self Labelling Backlight LCD Display 2 x 12 Self Labelling, Programmable Buttons 2 Ethernet Port (1000 Base-T) Power-over-Ethernet (PoE) Full Duplex Speakerphone EHS support Available in Black and White KX-HDV inch Backlight LCD Display 2 Programmable Buttons 2 Ethernet Port (100 Base-TX) Power-over-Ethernet (PoE) Full Duplex Speakerphone Available in Black and White KX-HDV inch Backlight LCD Display Colour Touch Panel 3 x 8 Self Labelling, Programmable Buttons 2 Ethernet Port (1000 Base-T) Power-over-Ethernet (PoE) Full Duplex Speakerphone Built-in Bluetooth for Headset EHS support Available in Black and White DECT Portable Station IP Softphone Tough Model KX-TCA385 IP65 Compliant Dust Protection and Splash Resistance 1.8 inch Colour LCD 12 Flexible Keys Noise Reduction DECT Paging Vibration Built-in Bluetooth Slim & Light Model KX-TCA Flexible Keys 1.8 inch Colour LCD Noise Reduction DECT Paging Vibration Built-in Bluetooth Standard Model KX-TCA Flexible Keys 1.8 inch Colour LCD Noise Reduction DECT Paging Vibration Compatible with MRG 48 FF key Function Automatic Recording Dimensions (W x D x H) (mm): 55.0 x 23.0 x Weight: 150 g (Belt clip is included) Dimensions (W x D x H) (mm): 48.5 x 17.9 x Weight: 88 g Dimensions (W x D x H) (mm): 48.2 x 25.4 x Weight: 115 g * Dimensions and weight values do not include the charger. IP Camera (SIP) Communication IP Camera KX-NTV150 Video Communication Dedicated Camera for the KX-NSX/NS series Built-in Wi-Fi Power-over-Ethernet (PoE)/ AC Adapter One Touch Calls Auto Dialling with Sensor IP Video Doorphone KX-NTV160 Video Communication Dedicated Camera for the KX-NSX/NS series IP43 Support Power-over-Ethernet (PoE) only One Touch Calls Auto Dialling with Sensor 15

16 System Capacity Maximum Trunks The supports the following number of trunks. Type Stand-alone System Stand-alone System with Legacy GW *1 One-look Networking One-look Networking with Legacy GW *1 Total Number of Trunks H / 48 / 96* 2 48 / 48 / 96* 2 96 / 96 / 128* 2 96 / 96 / 128* 2 SIP* / 256 / 160* / 256 / 160* BRI PRI23* PRI30* T E1* Analogue Maximum Terminal Equipment The supports the following number of terminal equipment. Type Stand-alone System Stand-alone System with Legacy GW *1 One-look Networking One-look Networking with Legacy GW *1 Extensions SLT KX-DT500/KX-T7600 Series DPT (DXDP* 4 ) (640) (1000) Other DPT APT IP-PT 256 / 640 / 256* / 640 / 256* IP Phone 640 / 256 / 384* / 256 / 384* IP Phone 640 / 256 / 384* / 256 / 384* S-PS DSS Console CS DPT-CS (2 ch) DPT-CS (8 ch) IP-CS SIP-CS PS Built-in UM (ch) TVM Unit Doorphone Door Opener * External Relay External Sensor *1 The capacity varies depending on which cabinet is being used as the legacy GW. *2 Standard Type / IP-Extension Type / System resources Type *3 When using the trunk adapter KX-NS8188 / KX-NS8290, the total number including SIP, PRI, and E1 is 256 ch. *4 When Digital XDP is used. *5 The total number of Door Openers and External Relays. Note: The capacity varies depending on the setting conditions. Contact your dealer for further information. Communication Assistant (CA) Specification *Software version 5.0 or later required. CA Basic-Express CA PRO CA Operator Console CA Supervisor Maximum users (Without CA Server/With CA Server) 240/ / /128 4/128 Supported platform Windows PC* 1 Usage via mobile (3G/4G) network Automatic presence integrated with Microsoft Exchange scheduler - Yes Yes Yes Call contact Call history Conference originator from application - Yes Yes Yes Flexible call handling/monitor & Seize CO line - - Yes - Listen-in/Busy override/take over - - Yes Yes Follow me - Yes - - Video call CRM integration by TAPI - Yes Yes Yes Chat Yes Yes Yes Yes *1 Supports Windows Vista Business (32/64-bit) / Windows 7 Professional (32/64-bit) / Windows 8 (Desktop Mode only) Trademarks and registered trademarks --Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation in the U.S. and other countries. --The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under licence. --Wi-Fi is a trademark or registered trademark of Wi-Fi Alliance. --Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. --Google Play and the Google Play logo are registered trademarks or trademarks of Google, Inc. --Other trademarks and trade names are those of their respective owners. Important -- Safety Precaution: carefully read the operating instructions and installation manual before using these products. Some models and applications are available in limited countries. The images shown of products display and lamps are composite images. Weights and dimensions are approximate. Design and specification subject to change without notice. These products may be subject to export control regulations. In accordance with the provisions of the Microsoft Corporation, acquisition of client access licenses (CAL) is separately required. COMMSPLUS DISTRIBUTION Unit 19, Merrindale Drive, Croydon VIC 3136, Australia DISTRIBUTED BY : Phone: sales@cp-d.com.au Printed in Japan 1707 (KX-NS10E-CT 1707ITP/ITP-9)