CINCINNATI BELL TELEPHONE COMPANY LLC LOCAL TELEPHONE SERVICE AGREEMENT - KENTUCKY

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1 LOCAL TELEPHONE SERVICE AGREEMENT - KENTUCKY RATES, TERMS, AND CONDITIONS APPLYING TO LOCAL EXCHANGE SERVICES WITHIN THE COMMONWEALTH OF KENTUCKY EFFECTIVE: July 25, 2016

2 Application of Agreement...1 Definitions...2 Regulations...3 Advance Payments Application for Service Denial or Disconnection of Service Deposits Directories Establishment and Furnishing of Service Fees and Surcharges, Monthly Flat Rate and Measured Service Combinations Grandfathered Services Initial Service Period Nonresidence and Residence Rates, Application of Obligation and Liability of the Company... 1 Overtime Payment for Service Responsibility of the Company, Connection of Equipment and Systems... 7 Responsibility of the Customer, Connection of Equipment and Systems... 5 Service Irregularities and Interruptions... 2 Telephone Numbers Termination of Service Toll Limitation Use of Service and Facilities... 4 Wire Tap Investigation Local Exchange Services...4 Local Calling Area... 2 Local Area Service... 4 Local Usage Detail... 4 Measured Service... 4 Page 1 Effective: July 25, 2016

3 Custom Calling Services...5 Anonymous Call Rejection... 3 Anywhere Call Forwarding... 3 Business Manager... 4 Call Block (*60)... 4 Call Forwarding Busy Line... 5 Call Forwarding Don t Answer... 5 Call Forwarding Variable... 5 Call Manager... 6 Call Return (*69)... 7 Call Tracing... 8 Call Transfer... 9 Call Waiting... 9 Call Waiting Deluxe Caller ID Number Calling Name Calling Name and Number Message Waiting Indicator Multiple Directory Numbers per Line with Distinctive Ringing Per Call Number Privacy Per Line Number Privacy Priority Call Priority Forward Quiet Time Repeat Dialing (*66) Reveal Privacy Management Service Speed Calling Talking Call Waiting Three-Way Calling Voice Mail Support Package Residence Local Service Bundles...6 Additional Line Option... 7 Complete Connections... 2 Home Pak Advantage... 3 Home Pak Lite... 4 Home Phone Pak (Grandfathered)... 5 Home Phone Pak 2 (Grandfathered)... 6 Price For Life (Grandfathered)... 7 Page 2 Effective: July 25, 2016

4 Nonresidence Local Service Bundles...7 Business Connections... 2 Business Phone Pak (Grandfathered)... 3 Hunting Enhancement to Business Connections and Business Phone Pak... 4 Total Access... 5 Centrex Services...8 ISDN Basic Rate Interface...9 PRIME Advantage sm TRUNK Advantage sm Ethernet Service Service Fees Late Payment Fee... 1 Returned Check Charge... 1 Restoral of Service Charge... 1 Personal Assistance Fee... 2 Maintenance of Service Charge... 2 Network Provided Diagnostic Service... 3 Intercept Services Basic Intercept... 1 Customized Message Intercept... 4 Customized Message with Completion... 5 Extended Basic Intercept... 2 Non-Directory Number Intercept... 7 Split Intercept with Customized Message... 6 Temporary Interception of Calls... 3 Toll Restriction Call Blocking Customer Requested Call Blocking... 1 Sponsor Requested Call Blocking... 2 Page 3 Effective: July 25, 2016

5 Miscellaneous Local Services Abbreviated Dialing... 1 Additional Call Forward Paths... 4 Billed Number Screening... 5 Broadband Connect Service... 6 Call Forwarding Deluxe Service... 8 Direct Inward Dialing (DID)... 9 Disaster Redirect Service Discounts - Government and Education Dual Service Hunting Local Conference Service Local Service Freeze Make Busy and Break Hunt Originating Line Number Screening Service Public Announcement Service Remote Call Forwarding Selective Call Acceptance Selective Class of Call Screening Service Single Number Routing Telecommunications Service Priority System Vacation Service Obsolete Features - PBX, Centrex, Hunting and Packet Switching Automatic Route Selection Basic... 1 Key Equivalent Features... 6 Public Packet Switched Network Service Speed Calling Station Message Detail Recording (SMDR) Uniform Call Distribution Construction Price List... Price List Nonresidence... Nonresidence Price List Residence... Residence Price List Note: The terms and conditions for the following services can be found in the Company s Local Service Tariff PSC KY No. 1: Directory Assistance, Directory Listings, Operator Services and Maintenance of Service. Page 4 Effective: July 25, 2016

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