SECURITY DISTRIBUTOR OF THE YEAR

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1 SECURITY DISTRIBUTOR 2009 OF THE YEAR

2 Enhance your business with Hosted IP Telephony With FeaturePlus you are in control

3 WHAT IS FEATUREPLUS? FeaturePlus is a hosted telephony system ideally suited to small businesses, branch offices and mobile workers. The service is feature rich and has an emphasis on control and administration, allowing you to configure the system exactly to your business s requirements (even if these requirements frequently change). With this versatility you can manage your business more effectively by ensuring you never miss a call, at a price you can afford and without having to buy an expensive PBX. THE BENEFITS OF FEATUREPLUS Features you can easily control FeaturePlus is provided with a wide range of call handling and management features as standard, all operated through an easy to use web portal. FeaturePlus can enable change The service can help businesses be more efficient, work more flexibly by enabling home working, and improve customer conversations. It is ideal for branch offices As the service is provided centrally you don t need an expensive system on each site, so you can get all the functionality you need without compromising on price. There are no hidden costs As FeaturePlus is hosted on your behalf, there are no maintenance charges or running costs. It s an on-demand service You only pay for what you need and on a simple per seat basis. As you are not buying a PBX there is minimum capital outlay and no financing costs to consider. Numbering is made easy You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. But whatever you choose, your number will always go wherever your business goes. Extend your business reach Use any local area number no matter where you are located. Have a London number in Leeds! Unexpected events won t disrupt your business Whether it be snow or floods Feature- Plus business continuity features allows your business to carry on making and taking calls.

4 HOW DOES IT WORK? Feature Plus is provided with the latest Cisco IP Phones, or alternatively we can connect your existing analogue handsets to the service. The IP link that carries the calls will typically be a business grade broadband service enabling high quality and reliable communications. All the features of the service are hosted in the Gamma network which frees you from maintenance charges and running costs, letting you invest the money saved in other areas of your business. FeaturePlus Platform Public Phone Network Gamma Network IP Connectivity Router Router Switches and Cabling Switches and Cabling

5 KEY FEATURES FeaturePlus provides a broad range of user call handling features as well as a powerful administrative management capability. Administrators can choose to pass down control to the user or they can retain control of the individual user features. CALL HANDLING Call Hold - with optional Music on Hold Call Transfer - to any internal or external number Call Pick Up - answer a group member s phone Call Park - hold a call and pick it up on another phone Conferencing Facility - dial a 3rd party into an existing call Voic to - with text notification and with.wav file attached to your for convenient message pick up CALL ROUTING ADMINISTRATION AND MANAGEMENT TOOLS Online administration - for control and management of all users Call History - view or download all calls made, received and missed across all users User set-up and configuration - Call Barring (ability to block a variety of outgoing call types, as well as inbound calls and all calls on a per user basis) - Assign short codes to all users - Define the number presented to called parties - Define Call Pick Up groups Manage optional features - Music on Hold and Call Recording Diagnostic support tools - identify and fix configuration and user errors Call Forwarding - route calls to groups of users Mobile Twinning - allows your desk phone and mobile to ring at the same time Call Divert - when busy, unanswered or for all calls Reject call to Voic - choose which calls you answer Do Not Disturb - activate all calls to voic from handset Dial plan and short code assignment - for internal and external contacts

6 CONTACT MANAGEMENT Outlook Dialer - allows you to dial directly from Outlook Personal Directories - with short code assignment Company and External Directories - accessible from all user IP handsets VALUE ADDED SERVICES Optional Call Recording - flexible and highly configurable Optional Bespoke Messages on Hold - market or advertise your business Fixed line SMS Screen popping - incoming call and voic alerts to your desktop FeaturePlus Premium is the enhanced version of the service that provides the optimal user experience. It centres on the Cisco SPA 500 series IP Phones, Cisco s latest IP handsets manufactured to deliver the finest acoustic performance and best service reliability, as well as value added features including Music on Hold and Call Recording. All the features mentioned in this key features section are also available with FeaturePlus Premium.

7 YOUR CHOICE OF HANDSETS FeaturePlus can be used either with your existing analogue handsets using an adaptor OR used with Cisco IP phones that have large screens and easy to use instructions. Below is the choice of Cisco handsets that are available with the service. Features Linksys SPA 942 Cisco SPA 502G Cisco SPA 504G Cisco SPA 525G Available with FeaturePlus Premium Lines Power over Ethernet Two 10/100BASE-T Ethernet ports with integrated switch Colour Screen Wireless Connectivity Bluetooth G711 and G729 Support Duplex Speakerphone Call Hold Mute Call Waiting with swap Call Transfer: attended and blind Three-way call conferencing Group Pick Up button Reject to voic Do not disturb Coming soon Coming soon Call Forward button Coming soon Coming soon Call Park button Coming soon Coming soon Voic notification light Voic retrieval button Personal and Company directory Call Logs (60 entries each): made, answered, and missed calls Redial from call logs Caller name and number display with directory look up On-hook dialling Predictive dialling Distinctive ringing

8 WHO IS FEATUREPLUS AIMED AT? Thousands of customers across the UK and internationally use FeaturePlus. Here are some of the typical examples of how the service is being used. Branch offices don t compromise on call handling between sites and don t pay over the odds to transfer and route calls between offices. FeaturePlus connects branch offices together, calls are free between locations and everyone shares the same dial plans and directories. Dynamic businesses wanting flexibility businesses with employees who are regularly on the move or out the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile or their colleague. And if they miss a call they can pick up their voic no matter where they are. Improving customer contact put calls on hold, play marketing messages, move calls seamlessly between users and offices, and your customers will get the best experience when calling your business. Franchised business the franchisor can keep control of the numbers used across their franchise and also manage changes of and to franchisees. Temporary sites the FeaturePlus Opex model, ease of installation and reusability makes it ideally suited for use on temporary sites. Organisations that prefer outsourcing and Opex hosted on your behalf, there are no maintenance charges or running costs and you pay for what you use on a simple per-user basis. Training and monitoring FeaturePlus provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of the mouse.

9 Phone: Website: Address: 1 The Pentangle, Park Street, Newbury, Berks RG14 1EA Copyright 2010 Gamma Telecom Ltd. All Rights Reserved.

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