Overview of Cisco TelePresence Solution and Deployments

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1 Overview of Cisco TelePresence Solution and Deployments Iain Buck Technical Marketing Engineer

2 Housekeeping Overview of Cisco TelePresence Solution and Deployments This session provides an overview for all components of a TelePresence deployment. Subsequent breakout sessions will cover specific components of the TelePresence solution in depth. This session will walk the audience through a case study of deploying TelePresence in a new enterprise. Endpoints, call control, multipoint, and management design decisions will be explained. Problems and challenges will be highlighted with solutions and reference architectures that are recommended. This breakout will cover the following Cisco products: voice and video endpoints, Unified CM, VCS, TelePresence Server, MCU, TMS and WebEx integration for TelePresence. 2

3 TelePresence Architecture Overview Campus Call Control Conferencing Scheduling And Management Monitoring Recording and Streaming Endpoints External Connections Endpoints Conferencing WAN Global B2B Inter- Network Internet Mobile Office Branch 3

4 Agenda 10 min 20 min 15 min 20 min 25 min 15 min 15 min Introduction Pillars of Cisco solution, Terminology, Use Cases Users and Endpoints User needs and expectations, endpoint differentiators, recent releases Deploying on the Network CDP, QoS, Bandwidth Requirements, Media Resiliency Call Control Unified CM, How VCS fits, dial plan Conferencing Types of conferences, TS, MCU, CTMS, Conductor Scheduling and Management TMS 14.1,TMS extensions, interaction with infrastructure and endpoints Q&A, Roadmap 4

5 Introduction

6 Introduction Expanding TelePresence to a Pervasive Video Solution Pervasive Video Web Collaboration Soft Clients Desktop Video Multipurpose Video Fully Immersive Challenges Keeping the focus on the experience and not the technology being used Making video as easy and reliable as voice communications Innovating new ways to collaborate 6

7 Introduction Pervasive video characteristics Quality Simplicity Reliability Collaboration Natural communication High definition Face-to-face, in person experience Low latency Wideband audio One button to push Active Presence Intuitive controls Integrated scheduling Ad hoc flexibility Low TCO Standardsbased Investment protection Scalability Interoperability Intercompany WebEx New experiences Doing more, better 7

8 Introduction Terminology - ActivePresence and OBTP (One Button to Push) Issue How do you maintain an immersive experience in a multipoint meeting with many endpoints Answer ActivePresence: Preserve ability to see multiple endpoints, but show active speaker fullscreen to maintain focus As more endpoints join it becomes harder to maintain an immersive experience OBTP User schedules TelePresence rooms in Outlook User receives confirmation Participants enter their TelePresence Rooms One button press to launch call 8

9 Introduction Terminology for presentation SX/EX/MX/C series based CTS/TX endpoints endpoints (all run TC software) C20 C40 SX20 C60 C Profile 42 Profile 55 Profile 65 13x0-65 EX60 EX90 MX200/300 3xx0 9xx0 9

10 Introduction Use Case 1 Campus Multipoint Call Control 3 rd party PBX The following three use cases will be referenced throughout the presentation. These use cases will demonstrate deployment decisions in three different customer environments. The Challenge 500 users, single site IP PBX already in place for audio needs Several existing non-cisco video endpoints Video enable employees for internal communication The Solution Single screen personal and multipurpose endpoints Single multipoint platform for internal conferencing Cisco is committed to giving customers options to fit their individual needs. Unlikely everyone in this room will deploy everything we cover in this 2 hour presentation EXACTLY as shown. Take what is relevant to your customers, your deployment, from this presentation and build upon that to fit your specific needs. 10

11 Introduction Use Case 2 Campus Voic Presence Multipoint Call Control The Challenge 750 users, single site No pre-existing video or audio deployment No remote workers Video enable employees for internal communication Voic required Instant messaging client needed for workers The Solution Desktop TelePresence endpoints for Managers, video enabled IP phones and soft clients for employees Multipurpose TelePresence installed in existing conference rooms Multipoint for rendezvous and ad hoc conferencing only Optional B2B capabilities 11

12 Introduction Use Case 3 Conferencing Management Multipoint Campus Voic Call Control Scheduling Presence The Solution Single screen and immersive SIP endpoints Video enabled IP phones for employees Multipurpose TelePresence installed in existing conference rooms Chassis based conferencing solution with localized resources in branch offices The Challenge 20,000 Users Remote workers on video Immersive experience required Redundancy with scale Internet WAN Branch Multipoint Teleworker 12

13 Users and Endpoints

14 Users and Endpoints Determining proper experience for users How immersive must the experience be? Resolution, mono/stereo/spatial audio Screen size, camera quality Will the user share content? If so what type of content? Doc cam, H.239 and BFCP Motion vs. sharpness Will they be mobile? VPN home offices and non-vpn offices BYOD What environment will the endpoint be in? Personal space, dedicated room How simple must it be? 14

15 User and Endpoints Cisco User Experience The user is being trained, but in a way that seems natural. Jabber ipad Cisco TelePresence Server Cisco Touch 8 Consistent user experience is more intuitive Cisco Jabber Video Users require less training for new rollouts, reducing time and resources normally needed for user training Cisco Touch 12 15

16 Users and Endpoints Comparison of Cisco video capable endpoints Jabber 99xx EX Series MX Series Profiles TX 1310 TX 9x00 Capacity Headset /Handset 1 person Depending on client computer 1 person 1 person Depends on system and environment Aux audio input Depends on system and environment Aux audio input Up to 6 people Up to 18 people Content Sharing External Content Screen Depending on client computer EX90 only Resolution Up to 720p Up to 448p Up to 1080p30 Up to 1080p30 Up to 1080p60 Up to 1080p60 Up to 1080p60 Remote Registration With VPN connection With VPN connection With traversal connection With traversal connection With traversal connection Embedded Multisite Audio only EX90 only Audio only Audio only Audio only OBTP 16

17 Endpoints Introducing the TX9000 series Series Product Family Endpoints TX Immersive TX9000, TX9200, TX1310 MX Multipurpose MX200, MX300 SX Solutions SX20 EX Desktop EX60, EX90 C Integrator C20, C40, C60, C90 What we ve kept from the CTS and T3: Spatial wideband audio 65 Plasma displays 2-seat table segments One Button to Push SIP and TIP over SIP support Allows up to 18 participants with TX9200 Central wiring tray to avoid trenching Front panel access to codecs and cabling What we ve improved on: Flat reflective light panel Less-intrusive camera cluster Choice of table color: Maple or Dark Walnut 42 LED content screen Easier assembly Supported on CUCM 8.5, 8.6, 9.0, and 9.1 Easier access to power and network connections 17

18 Users and Endpoints SIP and TIP What is TIP? TelePresence Interoperability Protocol (TIP) evolved from a protocol Cisco designed and created to overcome challenges faced in multiscreen/multichannel TelePresence environments. H.323 SIP MGCP SCCP ISDN TIP Is TIP proprietary? Cisco created, then transferred,tip to the IMTC (International Multimedia Teleconferencing Consortium) to license royalty-free. Today several third party vendors have implemented TIP on their endpoints and infrastructure. What is the relationship between SIP and TIP? TIP relies on an initial call negotiation using SIP. SIP is responsible for negotiating the RTP and RTCP IP addresses and ports. These RTP/RTCP channels are used not just for media, but also for the TIP signaling messages. TIP will take over after SIP and re-negotiate things like the number of video and audio streams, multiplexing of multiple media streams, etc. SIP Invite SIP Trying, Ringing, 200 OK RTP/RTCP negotiated by this point via SIP SDP TIP negotiation TIP is used in conjunction with SIP 18

19 Users and Endpoints Standards Support CTS/TX endpoints support SIP for call setup and media negotiation starting in release and later H.264 baseline profile when TIP is not used Single screen support only (CTS 3x00 and TX 9x00 will only use center screen) CUCM 8.5 or later required CTS/TX will always transmit at 30fps, but can receive any frame rate No configuration necessary for this. If TIP fails to negotiate endpoint will fallback to standard SIP EX, MX, SX, and all C series based endpoints support standard H.323 and SIP for call setup/media negotiation H.261, H.263, H.263+, H.264 Receive and transmit up to 1080p 30fps (60fps on some endpoints) 19

20 Endpoints When will a Cisco endpoint use TIP? TX/CTS to CTMS TX/CTS to TX/CTS TX/CTS to TS TX/CTS to SX/EX/MX/C series TX/CTS to MCU TX/CTS to any other video endpoint SX/EX/MX/C series to CTMS TIP TIP TIP (can fallback to SIP) SIP SIP SIP TIP TX and CTS triple-screen endpoints are capable of using standard SIP signaling to negotiate media. However, only center display is active, and the three cameras will switch based on active speaker. 20

21 Users and Endpoints Content sharing Content sharing allows users in a video call to share additional media in a separate video stream (presentation, doc camera, etc.) - H.323 uses H SIP uses Binary Flow Control Protocol (BFCP) - TIP uses a method called Auto-Collaborate Benefit of separate media channel for content allows users to customize their experience Endpoint C60/C90 C40 SX20 Content Resolution Up to 1080p30/WUXGA Up to WXGAp30 Up to 1080p15 EX90 SVGA (800 x 600) to WUXGA (1920 x 1200) EX60/MX200/MX300 SVGA (800 x 600) to 1080p (1920 x 1080) CTS TX 1310 TX 9x00 Up to 1080p30 * Up to 1080p30 * Up to 1080p30 * All other CTS endpoints XGA (1024 x 768) In case of content channel failure, fallback is to switched or composite main video Composite Switched Requires TX6 software on endpoint * 21

22 Users and Endpoints Annotation TX6 release adds support for annotation Supported on CTS500-32, TX13x0, and TX 9xx0 Supported in TIP and standards based SIP calls Endpoints that support Annotation can take a snapshot of what is currently being shared, and annotate on it Any system in a TelePresence conference that can view a presentation can view the annotated presentation Users cannot save their annotated presentation after the call is finished 22

23 Users and Endpoints Free Jabber Free Cisco Jabber Video is open to the public, in all markets Users can download Cisco Jabber Video and make HD video calls instantly Certain features of Jabber Video are absent in the free client, these include: - Presence - Company domain addressing - Policy controls - Integrated directories/phonebooks - MCU multipoint - Provisioning 23

24 Users and Endpoints Significant endpoint features by release Check release notes for further details Release Product Features/Functionality Released Date TX6 CTS500-32, TX , TX , TX9000, TX p60 and 720p60 support (not supported on ) 1080p30 presentation Annotation Touch snapshots Feb 2013 TE6 EX60, EX90 CUCM Encryption* CUCM Ad hoc conferencing* Shared Line support* Bluetooth Headset support* MWI* MediaNet mediatrace Nov 2012 TC6.1 SX20, EX60, EX90, MX200, MX300, C20, C40, C60, C90, Profile series 1080p60 on C40/C60/C90 (recent hardware) CTMS Encryption ISDN Link support MediaNet mediatrace * These features from TE6 now supported May

25 Endpoints TE and TC software on EX series CUCM Encryption CUCM Ad hoc conferencing Shared Line support Bluetooth Headset support (EX series only) MWI Call Forward All Consultative Transfer Remote Expert support `previously on EX60 and EX90 with TE6 Available with TC 6.1 now. 25

26 Users and Endpoints Summary EX60s for personal endpoints MX200s for multipurpose Use Case 2 Use Case 1 Use Case 3 IP Phones (7965s) for wall mounted phones in shared workspaces 9971s with optional video camera EX60s for managers, doubles as their laptop monitors MX300s in existing conference rooms All endpoints enabled for video 9971s with cameras for bulk of employees EX90s for manager or any groups more likely to require content collaboration Dual Profiles in multipurpose conference rooms with option for multiple mics Immersive TX9000s at campus and each branch office with sufficient WAN BW 26

27 Agenda Introduction Pillars of Cisco solution, Terminology, Use Cases Users and Endpoints User needs and expectations, endpoint differentiators, recent releases Deploying on the Network CDP, QoS, Bandwidth Requirements, Media Resiliency Call Control Unified CM, How VCS fits, dial plan Conferencing Types of conferences, TS, MCU, CTMS, Conductor Scheduling and Management TMS 14.1,TMS extensions, interaction with infrastructure and endpoints Q&A, Roadmap 27

28 Deploying on the Network 28

29 Deploying on the Network Cisco Discovery Protocol (CDP) CDP Support (min version) CTS/TX Endpoints 1.0 EX/MX/SX/Profile Endpoints CDP is a data-link layer (layer 2) protocol and runs on all Cisco-manufactured equipment that includes: routers, bridges, access servers, switches, and endpoints. E20 A Cisco device enabled with CDP sends out periodic interface updates to a multicast address in order to make itself known to neighbors. CDP allows two systems to learn about each other, even if they use different network layer protocols. TC5 TE4.2 29

30 Deploying on the Network Quality of Service (QoS) Chronology On the Campus & WAN Edge Classify and mark traffic as close to its source as technically and administratively feasible. Allow trusted hosts to mark their own traffic Use DSCP whenever possible. DSCP provides more granularity than IP Precedence Follow standards-based DSCP Per-Hop Behaviors to ensure interoperation and future expansion RFC 2474 Class Selector Code Points RFC 2597 Assured Forwarding Classes RFC 3246 Expedited Forwarding RFC 3662 A Lower Effort PDP (Scavenger) RFC 4594 Configuration Guidelines for DiffServ Classes Update: With the progression of TelePresence into a much more ubiquitous technology ranging from high-end immersive systems to desktop systems and even mobile devices, our recommendation is that TelePresence should be in the Class-Based Weighted Fair Queue (CBWFQ) and receive an AF PHB. 30

31 Deploying on the Network Summary of WAN recommendations Cisco no longer recommends placing TelePresence traffic (or any video traffic for that matter) in the Priority Queue. The PQ should be reserved for voice packets which exhibit a CBR traffic profile of small packets sent at consistent intervals Video/TelePresence exhibits a VBR traffic profile of variable sized packets at inconsistent intervals and should be placed in the CBWFQ The following best practices will help protect you and give you some room for error On a converged network Avoid allocating more than 33% of your total circuit capacity to the PQ Avoid allocating more than 50% of your total circuit capacity to the TelePresence queue Reserve 25% of your total circuit capacity for your default queue traffic On an overlay network Avoid allocating more than 80% of your total circuit capacity to the TelePresence queue Reserve 20% of your total circuit capacity for OAM&P overhead traffic 31

32 Deploying on the Network HQoS Shaping & Queuing Recommendation Packets in policy-map WAN-EDGE class VOIP priority 1000 class video bandwidth class CALL-SIGNALING bandwidth x class TRANSACTIONAL bandwidth y class BULK-DATA bandwidth z class class-default fair-queue 1 Mbps VOIP Policer FQ policy-map HQoS-50Mbps class class-default shape average service-policy WAN-EDGE Queuing policies will not engage unless the interface is congested A shaper will guarantee that traffic will not exceed the contracted rate A nested queuing policy will force queuing to engage at the contracted sub-line-rate to prioritize packets prior to shaping 1 Mbps PQ (FIFO) for VOIP TelePresence CBWFQ Call-Signaling CBWFQ Transactional CBWFQ Bulk Data CBWFQ Default Queue CBWFQ Scheduler Updated Recommendations: Assign video to the CBWFQ Use HQoS+Shaping on all WAN interfaces Class- Based Shaper TX Ring GigE interface with a sub-linerate access service (e.g. 50 Mbps) Packets out 32

33 Deploying on the Network High definition bandwidth requirements Environmental Factors that affect bandwidth: Lighting Color/pattern Motion Quality setting/optimal definition profile CTS/TX SX/EX/MX/C Series Select TelePresence Endpoint---->Maintain and Operate---->Admin Guide html?mode=prod&level0=

34 Deploying on the Network How to Preserve User Experience in Non-Ideal Networks? Si Low-speed Links Serialization delay affects frame jitter Gradual Decoder Refresh Repair-P Frames Si Old/ QoS-unaware Network Devices Small packet buffers Encoder Shaping Link Failures Sudden decrease of bandwidth Dynamic Rate Adjustment Loss Bursts Repair scheme worsens things Long-Term Reference Frames Repair-P Frames Bad Links Continuous packet loss (<5%) Forward Error Correction 34

35 Deploying on the Network Media resiliency Gradual Decoder Refresh (GDR) Predicted portion Intra -macro block portion Decoder Encoder Serialization delay on low-speed links can cause large I-frames to arrive too late and be discarded Solution: Gradual Decoder Refresh (GDR) distributes intra picture data over N frames GDR frames contain a portion of intra macro blocks and a portion of predicted macro blocks Once all N frames have been received, decoder has fully refreshed the picture 35

36 Deploying on the Network Media resiliency typical packet loss scenario I1 I1 Encoder P1 P2 P3 P4... P5 P2 P P5...? P5 I1 I1 I1 P4 P3 P2 P1 Out of Sync (OOS) P1 Decoder Loss of a P-frame triggers request for a new I-frame Encoding and transmitting large I-frame takes time If any of the I-frame packets get lost, restart the process Flickering/pulsing of video when new I-frame arrives Video freeze or artifacts when multiple packets are lost 36

37 Deploying on the Network Media resiliency Long Term Reference Frames and Repair-P Frames (LTRF/LTRP) LTRF1 Long-Term Reference Frame (not actually sent on the wire) LTRF1 Encoder P1 P2 P3 P4 P5... P2 P ? P5 P4 Repair-P Frame Built from last sync ed LTRF P3 P2 P1 P1 P5 Decoder ACK LTRF1 OOS (P4) Keep encoder and decoder in sync with active feedback messages Encoder instructs decoder to store raw frames at specific sync points as Long-Term Reference Frames (part of H.264 standard) Decoder uses back channel (i.e. RTCP) to acknowledge LTRF s When a frame is lost, encoder creates Repair-P differential frame based on last synchronized LTRF 37

38 Deploying on the Network Media resiliency - Forward Error Correction (FEC) Encoder Decoder... LTRF Repair-P... R1 R Binary XOR R1 FEC FEC Binary XOR R2 Defined in RFC 5109, allows decoder to recover from limited amount of packet loss (up to ~5%) without losing synchronization Can be applied at different levels (1 FEC packet every N data packets) to protect important frames in lossy environments Trade-off is bandwidth increase 38

39 Deploying on the Network Media resiliency summary Combining all these techniques has been shown to preserve acceptable user experience even in high packet loss situations (up to 10-15%) Many of these mechanisms are currently implemented in Cisco Telepresence endpoints: CTS/TX Series EX/MX/SX/C Series Encoder shaping 1.2 TC 4.0 GDR 1.6 LTRF and Repair-P 1.6 TC 4.0 FEC TC 4.0 Dynamic Rate Adjustment 1.7 TC

40 Call Control

41 Call Control Cisco CUCM Software-based call processing system built on Linux Started as a video PBX in 1997 Supports 30,000 endpoints in a cluster Runs on Cisco MCS and UCS servers Uses a variety of voice and video protocols including SCCP, SIP, H.323, and MGCP Cisco VCS Designed specifically for video deployments Two types: VCS Control VCS Expressway Supports 2500 registrations on single VCS, 10,000 in a cluster 41

42 Call Control Cisco Unified Communications Solution Unity CUPS Contact Center PSTN IP Telephony (PSTN Gateways, IP phones, Toll Bypass, Voice BRI/PRI/T3/FXO/FXS, Provisioning) Unified Messaging (Unity Voic , Jabber Chat, Speech Connect, Voice IVR, integration, Click to Call) Contact Center (Enterprise/Express, Agent Presence, Routing Logic) CUCM CUCM V Mobility (Single Number Reach, Barge, Shared Lines) VCS-C VCS-E TelePresence (Provisioning/managing of CTS, E, SX, EX, MX, TX and C series endpoints) Business to Business (Expressway Traversal) Additional Video Services (H.323 to SIP, 3 rd party video, IPv4 to IPv6, Jabber Video) VCS Internet 42

43 Call Control VCS only environment CUCM Most Recommendation Vision functionality VCS-C VCS-E Reasons for a VCS only deployment H.323 endpoints Existing voice PBX in place (non-cisco) Video only deployment Mostly room based systems TMS needed for provisioning VCS Only Deployment VCS -C VCS -E 43

44 Call Control Dial Plan E.164 and URIs E.164 An ITU-T (International Telecommunication Union) recommendation that defines the public telecommunication numbering plan used in the PSTN. It also defines the format of telephone numbers. URI Uniform resource identifier (URI) is a string of characters used to identify a name or a resource. Such identification enables interaction with representations of the resource over a network. E.164 Alphanumeric URI mithomma@cisco.com or @cisco.com E.164 Based URI 44

45 Call Control Common URI concerns Registration with URI Issue: Can endpoint register with URI? What this affects: Calls to that endpoint. If an endpoint cannot register a URI, then anyone trying to call that endpoint needs to dial a E.164 DN number Support CUCM 9.0 allows endpoints to register with a DN and have a URI alias. This allows users to reach this endpoint by dialing a URI or DN. Dialing URIs Issue: Most CUCM endpoint user interfaces are not capable of dialing URIs What this affects: CTS/TX endpoints are limited to dialing E.164 numbers. If CTS/TX is trying to reach a URI destination on VCS, FindMe must be used Support CTS release 1.10/TX6 allows users to dial E.164 or URIs using the Cisco Touch xx phones have this ability in 9.3(1). 45

46 Call Control CUCM release 9.0 URI support Starting with CUCM 9.0 endpoints can have an alphanumeric URI alias associated with their Directory Number Dialing either the URI or the DN will route call to endpoint URIs can be associated with SIP or SCCP endpoints The endpoint itself has no notion of their associated URI, they still register with DN User portion (left-hand side) of URI is case sensitive, host portion is case insensitive Endpoints can have up to 5 URI alias s associated with their DN One URI is considered the primary URI. This will be used for calling party id Each URI can be in a separate partition Can be changed in CUCM 9.1 EX90 EX90 dials alice@cucm.cisco.com CUCM blends Bob s DN and URI for caller ID 9971 sees call coming from bob@cucm.cisco.com and DN: Primary URI: bob@cucm.cisco.com URI: bob.home@cucm.cisco.com SIP DN: Primary URI: alice@cucm.cisco.com 46

47 Call Control CUCM Inter-Cluster routing A URI is owned by one CUCM cluster Integrated Lookup Service (ILS) handles URI routing between clusters ILS can provide URI Syncing, which is the exchanging of URI route strings between member clusters in the network Each cluster replicates its URIs and route string to its neighbors Hub and spoke replication topology ILS discovery service allows CUCM to find remote clusters without manual configuration URI syncing can also use URIs imported (CSV file) from non-cucm clusters, like VCS 47

48 Call Control CUCM Inter-Cluster routing EX90 dials uk.cucm.cisco.com ILS CUCM sends call to us.cucm.cisco.com cluster us.cucm.cisco.com ILS Route String Steve EX90 CUCM URI Routing Logic Is LHS a DN? -route based on existing translation rules, registered DNs, and route patterns Does whole URI match a local URI in the CSS? -route to local endpoint Does URI match an entry in ILS? -route based on route string provided by ILS, using SIP Route Patterns and Trunks Does RHS of URI match a SIP route pattern? -route according to SIP route pattern Send to us.cucm.cisco.com SIP 48

49 Call Control SX/MX/EX/C series and E20 on CUCM Customers now have a choice, these endpoints can register to CUCM or VCS Following features are supported on CUCM: Minimum versions for CUCM registration E20 (TE 4.1) CUCM 8.5(1) EX, C series (TC5) CUCM 8.6(1) MX, SX (TC5) CUCM 8.6(2) CUCM TFTP Support Shared directory support E.164 and alphanumeric URI dialing Native voic , call forwarding, music on hold, Cisco Unified Mobility support CUCM CTI/remote-cc for Remote Expert and desktop control (EX only) Ad hoc conferencing on UCM (EX/E20 only) Enhanced Shared Lines on UCM: resume held call, Barge, etc. (EX/E20 only) 49

50 Users and Endpoints Summary Use Case 2 Use Case 1 Use Case 3 VCS-C for call control and endpoint registration Endpoints register via SIP and/or H.323 Neighbor zone to existing PBX for audio calls CUCM business edition CUCM as call control and registration of all Cisco endpoints Optional VCS-C to be bundled with BE6k for non-cisco endpoints or to enable B2B calling with the addition of a VCS- E Voic , Unified Presence also bundled with BE6k Cluster CUCM for Cisco endpoint call control and registration Cluster of VCS-C for any non-cisco or H.323 endpoints VCS-E used for B2B video communications 50

51 Agenda Introduction Pillars of Cisco solution, Terminology, Use Cases Users and Endpoints User needs and expectations, endpoint differentiators, recent releases Deploying on the Network CDP, QoS, Bandwidth Requirements, Media Resiliency Call Control Unified CM, How VCS fits, dial plan Conferencing Types of conferences, TS, MCU, CTMS, Conductor Scheduling and Management TMS 14.1,TMS extensions, interaction with infrastructure and endpoints Q&A, Roadmap 51

52 Conferencing

53 Conferencing Many, many options Endpoint characteristics and capabilities Additional applications Conductor TMS Multipoint platforms Telepresence Server MCU CTMS Call control CUCM VCS MSE

54 Conferencing TelePresence Conferencing Platform Form Factors TelePresence CTMS MCU Server 7010 UCS 210 M2 5310, , 4505, 4510, 4515, ports at 720p30 or 12 ports at 1080p30 48 ports at 720p30 or 1080p30 2 to 96 ports at 360p30 2 to 40 ports at 1080p30 6 to 40 ports at 720p30 3 to 20 ports at 1080p ports 720p30 or 12 ports 1080p30 MCS 7845-I3 MCS 7845-I2 MCS 7845-H ports at 480p30 10 ports at 1080p ports at 720p15/480p , 4205, 4210, 4215, ports at 720p30 or 1080p30 6 to 40 ports at 720p15/480p30 54

55 Conferencing Types of conferences Ad hoc Conference Impromptu meetings, they are not scheduled beforehand,nor require an administrator to initiate them. Suitable for smaller, on-the-fly, meetings. A point-to-point call escalated to a multipoint call is considered ad hoc. Rendezvous Conference Also called meet-me/permanent/static conferences, requires endpoints to dial in to a pre-determined number. Often used for recurring meetings which involve different endpoints each time. Scheduled Conference Provides a guarantee that endpoints and multipoint resources will be available at a certain time. Endpoints join manually or are automatically connected by the multipoint resource. TelePresence Server (TS) Ad Hoc* Rendezvous Scheduled Cisco Multipoint Control Unit (MCU) Ad Hoc Rendezvous Scheduled Cisco TelePresence Multipoint Switch (CTMS) Ad Hoc Rendezvous Scheduled Embedded Conferencing (Multisite) Ad Hoc Rendezvous Scheduled 55

56 Conferencing Embedded conferencing - multisite Endpoints capable of Multisite: C40 C60 C90 EX90 SX20 Part Numbers: LIC-P65-C90-MS LIC-P55DC60-MS LIC-EX90-MS LIC-INTP-C90-MS Embedded Conferencing (Multisite) Ad Hoc Rendezvous Scheduled CUCM Endpoint Configuration 56

57 Conferencing Clustering -Combining similar multipoint resources into a single conferencing resource who s capacity is the combination of all individual instances Device Clustering Cascading TelePresence Server CTMS MCU * *Requires TelePresence Server (8710) or MCU (8510) blades in a MSE 8000 chassis, or 5300 series * -Stacking: A form of clustering that does not rely on a chassis based architecture (like the MSE 8000). With stacking, two appliance models can be combined in to a single cluster through use of a special stacking cable between the two devices. Currently only supported on the Cisco 5300 series MCUs. Cascading -Having two or more separate conferencing resources (can be standalone or clustered resources) call to each other to increase capacity. Cascading more than two resources is accomplished in a hub and spoke architecture. 57

58 Conferencing Cisco TelePresence Server Two models: 8710 blade Standalone 7010 Supports H.323, SIP, and TIP Recent software upgrades has increased per blade port count Can be trunked to CUCM, registered to VCS, or managed by Conductor Features Active Presence Supports TIP in release 2.1 and later 1080p30 and 720p60 support in 2.2 Supports 3 rd party multiscreen solutions Flagship Cisco multipoint solution 58

59 Conferencing TelePresence Server protocol support Version 1.0 H.323 H H.323 H.239 FECC 2.1 H.323 H.239 FECC SIP BFCP RTCP TIPv6 2.2 H.323 H.239 FECC SIP BFCP RTCP TIPv6 TIPv7 3.0 H.323 H.239 FECC DTMF SIP BFCP RTCP TIPv6 TIPv7 TelePresence Server is the only multipoint platform that supports both Cisco and non-cisco multiscreen systems (for layout control) TelePresence Server is the only multipoint platform that supports H.323, SIP, and TIP (no option keys necessary) 59

60 Conferencing TelePresence Server support for TIP INVITE SIP/2.0 Via: SIP/2.0/TCP :5060;branch=z9hG4bK23a64c83c7a6 From: "Michael Thomma" To: Date: Tue, 31 May :26:02 GMT Call-ID: Supported: timer,resource-priority,replaces Min-SE: 1800 User-Agent: Cisco-CUCM8.6 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence, kpml Supported: X-cisco-srtp-fallback Supported: Geolocation Call-Info: <sip: :5060>;method="notify;event=telephone-event;duration=500" Cisco-Guid: Session-Expires: 1800 P-Asserted-Identity: "Michael Thomma" Remote-Party-ID: "Michael Thomma" Contact: Max-Forwards: 67 Content-Length: 0 x-cisco-tip;x-cisco-multiple-screen=1 CUCM 8.5, CTS 1.7.4, and TS 2.2 or later is required to take advantage of the x-cisco-tip and x-cisco-multiple-screen SIP headers If CTS endpoint is pre or CUCM version pre-8.5, you still need to manually configure CTS endpoints on TS 60

61 Conferencing TelePresence Server Experience Single screen experience in release 2.3 and later Multiscreen experience Single ActivePresence Prominent Equal 61

62 Conferencing TelePresence Server licensing and capacity changes Version Version 2.2 Version 2.3 Version 3.0 Full HD= 1080p30 / 720p60 HD = 720p Optional optimization of resources discussed later Up until TS 2.2, max of 16 screen licenses could be utilized on a single 7010 or 8710 blade Release 2.3 made the following changes: o r Max number of useable licenses was decreased from 16 to 12 The port count for 720p30 calls was increased from 16 ports to 24 ports o r o r These enhancements effectively gave existing customers 8 additional HD ports at no cost For existing 8710 customers who had a fully licensed 16 port TS, the now unnecessary 4 licenses could be used for future expansion on new 8710s 12 o r 62

63 Conferencing TelePresence Server - deployment VCS CUCM Conductor TS Ad Hoc Rendezvous CUCM VCS TS Scheduled SIP H.323 HTTP(s) 63

64 Conferencing CTMS Software-based solution Schedulable with CTS-Manager CUCM communication via SIP trunk Scheduled and Non-Scheduled meeting support Voice Activated Switching Supports up to 48 screens in a single instance Supports up to 440 screens in a network multipoint meetings (hub and spoke cascading) H p, 720p, 360p & CIF video support AAC-LD, G.722 & G.711 audio support Flow Control Distributed deployment with geographical selection (CTS-Manager required) Release 1.9 is the last major release for CTMS 64

65 Conferencing CTMS version requirements for SX/EX/MX/C series support SX/EX/MX/C series endpoints running TC5 or later can use CTMS for multipoint meetings CTS release 1.8 or later is required for TC5 endpoint interop on CTMS CUCM 8.6 CUCM VCS CTS 1.8 CTS 1.8 TC5 CTMS 1.8 TC5 CTMS SIP Media 65

66 Conferencing TC5 on CTMS details CTMS Call Control CUCM Registration Call Protocol : SIP Call rate: 3075 Kbps TIP mode: Auto VCS Registration SIP Protocol Required Features Supported OBTP IVR Not Supported Roster List Video: H264 SIP HD Video is compatible with CTS versions 1.8 and above only LTRP and CABAC are NOT supported Audio: AAC-LATM Sends and Receives single stream in each direction Presentation: TIP Media Audio mixed with main audio 66

67 Conferencing CTMS Deployment Always SIP trunked to CUCM It is possible to cascade up to 11 CTMS s (scheduled or non-scheduled) enabling 440 endpoints in a single conference CUCM CTMS Rendezvous Scheduled Requires CTS-Man Current CTMS customers are encouraged to migrate conferencing to TelePresence Server SIP 67

68 Conferencing * MCU 4200 and 8420 Blade now EoL Several models: 8510 and 8420* blade Standalone 5300 series Standalone 4500 series Standalone 4200 series* Depending on model MCU can run in nhd, SD, HD, HD+, or Full HD mode Support H.323, SIP, H.239, BFCP, FECC, DTMF Supports resolutions from QCIF up to 1080p in 4:3 and 16:9 ratios Over 50 different layout options Port Mode nhd 5300, 4500, and 4200* all run same software SD HD HD+ Full HD Quality 360p30 W448p30 720p30 / w448p p30 (asymmetric) 1080p30 / 720p60 68

69 MCU Capacity nhd (360p30) SD (w448p30) HD (720p30 / w448p60) HD+ (1080p30 asymmetric) Full HD (1080p30 / 720p60) 4501 NA NA NA NA NA NA NA NA NA NA NA 10 69

70 MCU Ad hoc CUCM conference bridge CUCM added ad hoc conference bridge support for 4200, 4500, 8420, 8510, and 5300 MCU s in version 8.6 CUCM version added support for encrypted calls to MCU MCU version 4.2 or later is required to be added as a CUCM conference bridge CUCM SIP (trunk created behind the scenes) HTTP(s) MCU MCU API Used by CUCM Create Conference Modify Conference Destroy Conference Device Query (keep alive) 70

71 Conferencing Cisco MCU 4.3/4 release New in-call menu with options for: Lock/unlock conference Add participants View roster list on-screen Mute, control volume, stop/start video or disconnect certain participants Send DTMF tones to a certain participant Increased 1080p port count on 8510 blades Tighter integration with CUCM, KPML support API improvements Enhanced QOS marking Pass-through content mode to save video ports Support for Webex enabled Telepresence TSP Audio and SIP only 71

72 Conferencing CTS/TX with MCU All of our video endpoints are supported on both TelePresence server and MCU! CTS CUCM VCS MCU CTS 1100 CTS 3010 CTS endpoints are supported on MCU series starting with In any deployment with CTS 3xx0 or TX 9xx0 triple screen systems, TelePresence Server is still the recommended multipoint solution CTS called into 4501 MCU 72

73 Conferencing MCU - deployment CUCM Conductor MCU VCS Ad Hoc MCU Rendezvous CUCM VCS MCU Scheduled SIP H.323 HTTP(s) 73

74 Conferencing Cisco TelePresence Conductor TelePresence Conductor Manages MCU (42xx, 45xx, 53xx, 8420 & 8510) and TelePresence Server (7010 and 8710) conference resources Supports ad hoc and rendezvous conferences Dialled conference aliases are agnostic of the MCU or TS that the conference is hosted on Resilient solution providing service continuity if a power failure affects a CUCM/VCS/MCU/TelePresence Conductor Example: CUCM or VCS Conductor Full Cascaded Meeting Whole process is transparent to the end user 74

75 Conferencing Conductor XC 2.0 Support for TelePresence Server Support for direct integration with CUCM SIP B2BUA puts Conductor in the signaling path Improvements to logging Limited TMS scheduling support Why add another box? Allows CUCM multipoint resources to be shared for both ad hoc and rendezvous conferences Shared multipoint resources Advanced features like optimized resources on the TS are possible Central point of management for all conferencing needs 75

76 Conductor Integration with call control VCS Conductor Available with initial XC 1.0 Conductor release Conductor is invoked as a Policy Server from VCS using CPL (Call Processing Language) Multipoint devices are registered to VCS using SIP or H.323 SIP H.323 HTTPs CPL 76

77 Conductor Integration with call control VCS CUCM Conductor Conductor acts as SIP B2BUA Supported with XC 2.0 and Unified CM and later Future development focused on this deployment Cisco VCS still fully supported and integrated via SIP trunk to CUCM SIP H.323 HTTPs CPL 77

78 Conferencing Example of optimization of resources TelePresence Server 3.0 Conductor 2.0 Without With Conductor Conductor Once full, additional endpoints cannot join Full HD (1080p30) HD (720p30) SD (480p30) 78

79 Conferencing Conductor deployment Ad hoc calls by CUCM registered endpoints use conductor to find a multipoint resource CUCM SIP Trunk configured in CUCM to Conductor Conductor Certain users are configured with custom conference experiences (specific layouts, resolutions, port limits) Conductor added as a conference bridge in CUCM Endpoints registered to VCS can still use Multiway to invoke a Conductor behind CUCM VCS SIP H.323 HTTPs Pools of MCUs and TelePresence Servers sit behind Conductor 79

80 Users and Endpoints Summary Use Case 2 Use Case MCU MCU registered to VCS via SIP and H.323 Multiway used for ad hoc calls 5320 MCU for ad hoc conferences 5320 MCU for rendezvous conferences Pay as you grow licensing on MCUs and ability to stack for increased scale Use Case 3 MSE 8000 in centralized site with 8710 TelePresence Servers blades 7010 TelePresence Servers in branch offices for localized resource Conductor trunked to CUCM as ad hoc and rendezvous service 8710s registered to VCS for scheduled conferences 80

81 Scheduling and Management

82 Scheduling and Management 82

83 Scheduling and Management Cisco TMS and Cisco CTS-Manager TMS CTS-Manager Provisioning and configuration of endpoints Provides hierarchal directories and phonebooks for endpoints Booking and scheduling of endpoints and infrastructure (conferencing, recording, etc.) Runs on windows server 2003, 2003 R2, 2008 and 2008 R2 Robust APIs available for 3 rd party applications to schedule and monitor systems Available as software (can be run in VMware) Linux based application based on same VoiceOS as CUCM Monitors and schedules Cisco TelePresence CTS, TX, and TC based endpoints Integrates with Exchange and Lotus Domino Available as standalone UCS server and as a VM 83

84 Scheduling and Management Cisco TMS Operating System: Windows Server bit Windows Server or 64-bit Hardware Platform 84

85 Scheduling and Management TMS and TMS extensions TMSXE Cisco TelePresence Management Suite Extension for Microsoft Exchange Windows Server 2008 Windows Server 2008 R2 Integrates TMS with Microsoft Exchange (2007, 2010) via EWS Separate Server than TMS TMSXN Cisco TelePresence Management Suite Extension for Lotus Notes Windows Server 2000 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 Integrates TMS with IBM Lotus Domino Server 7.0.x, 8.0.x, 8.5.x Separate Server than TMS TMSBA Cisco TelePresence Management Suite Extension Booking API Optional feature of TMS Provides a Web Services API that interfaces with the TMS booking engine Option Key on TMS TMSPE Cisco TelePresence Management Suite Provisioning Extension Windows Server 2003 Windows Server 2008 R2 & VCS x7.1 or later Enables provisioning of TelePresence users and endpoints for large-scale deployments and setting VCS FindMe options in single user portal Adds Smart Scheduler Replaces older TMS Agent Legacy. Both are supported in TMS 13, only TMSPE supported in 14.1 TMSXE TMSBA TMSXN TMSPE 85

86 Scheduling and Management Dashboard Management of telepresence infrastructure System Trouble tickets Conference Status Indicator System Reporting 86

87 Scheduling and Management Directly managed vs. provisioned endpoints Directly managed endpoint TMS is in constant contact with endpoint (HTTP) Devices are shown in TMS Navigator Can be scheduled (OBTP, Automatic Connect, Manual etc.) Provisioned endpoint Requires TMSPE TMS Devices Direct Managed TMS Devices Direct Managed Supported on Jabber Video, E20, EX, and MX. Endpoints are authenticated against AD or local TMS database Cannot be scheduled (at least not with OBTP, address book can be used to have multipoint meetings call out to any endpoint/user) Distributes settings and phone books to users through Cisco VCS 87

88 Scheduling and Management TMS support for TX/CTS endpoints TMS release 13.1 and later supports scheduling CTS/TX endpoints CUCM 8.5 or later is required. TMS will log into CUCM (as an application user) and return all registered CTS systems in CUCM CTS or later is required for TMS management 14.1 Released Dec Released July 2011 When a CTS system is added to TMS, TMS can provide : OBTP Schedule P2P calls Read system information Monitor response status and call status Dialing from the endpoint 88

89 Scheduling and Management TMS support for TX/CTS endpoints Enable Cisco CTS Native Interop setting added in TMS 13.2 Prior to 13.2: CTS/TX endpoints could only be scheduled on TS CTS/TX could not be scheduled for point to point calls to non-tip devices With 13.2 or later: All CTS/TX endpoints can be scheduled on TS or MCU CTS/TX endpoints can be scheduled to call directly to non-tip endpoints Ensure all CTS/TX endpoint scheduled by TMS are running version or later before enabling this feature 89

90 Scheduling and Management TMS call launch options Automatic Connect One Button to Push Manual Connect No Connect Reservation Automatic connect: Cisco TMS will automatically connect all the participants at the specified time and date. One Button to Push: Conference dial-in information will be automatically presented on endpoints that support One Button to Push. Manual connect: At the specified time and date, the system listed as the VC-Master will be prompted to begin the call. The call will automatically be connected when the VC-Master initiates the call. No connect: This option will reserve the room(s) and generate the call route, but not connect the route. The conference can be started by clicking Connect for the participants in Conference Control Centre. Reservation: This option will reserve the room(s) and will not initiate any connections. 90

91 Scheduling and Management TMS One Button to Push OBTP is available on the Cisco Touch 12, Touch 8, 797x IP phones and on-screen display (OSD) with remote control SX/EX/MX/C series on TC5 or later can use OBTP Starting with TMS 13.2, SX/EX/MX/C series endpoints registered to CUCM can still be scheduled via TMS TC5 CTS 1.8 CTS or later TC5 91

92 Scheduling and Management TMS calendaring integration with OBTP User Interface Codec/ Endpoint Multipoint Resource TMS TMSXE Exchange User Booking request passed via WS to TMS Booking API (TMSBA) Reads event in mailbox using EWS User schedules meeting User now has OBTP access to meeting Send meeting confirmation to user Codec/endpoint pushes meeting info to user interface Pushes content to codec/endpoint Sends meeting details to multipoint device TMS/TMSXE: / 3.0 and later 92

93 Scheduling and Management Smart Scheduler 93

94 Scheduling and Management Key Takeways TMS is the scheduling platform moving forward for TelePresence TMS supports endpoints registered to CUCM and/or VCS 94

95 Agenda Introduction Pillars of Cisco solution, Terminology, Use Cases Users and Endpoints User needs and expectations, endpoint differentiators, recent releases Deploying on the Network CDP, QoS, Bandwidth Requirements, Media Resiliency Call Control Unified CM, How VCS fits, dial plan Conferencing Types of conferences, TS, MCU, CTMS, Conductor Scheduling and Management TMS 14.1,TMS extensions, interaction with infrastructure and endpoints Q&A, Roadmap 95

96 Enterprise Video Sessions for CiscoLive 2013 Session ID Start Time Title TECEVT-2981 Sunday, 08:00 Architecture for Interactive Video Communication LTREVT-2301 Sunday, 08:00 TelePresence Integration Lab - The Next Generation of Collaboration Solutions BRKEVT-2814 Monday, 08:00 Troubleshooting TelePresence Call Failures Monday, 10:00 Overview of Cisco TelePresence Solution and Deployments BRKEVT-2801 Monday, 13:00 Cisco Telepresence: best practices for call control integration LTREVT-2300 Monday, 13:00 Enterprise MediaNet: Video Applications and Network Design Lab COCEVT-3431 Tuesday, 08:00 Inside Cisco IT: Offering Video as an IT Service...How to Fund, Justify and Enable BRKEVT-2311 Tuesday, 08:00 Network Design and Implementation for IP Video Surveillance BRKEVT-2807 Tuesday, 12:30 Enterprise Video Network Performance Analysis with MediaNet BRKEVT-2812 Tuesday, 15:00 Bringing WebEx meetings and Telepresence together - WebEx TelePresence Integration BRKEVT-2810 Wednesday, 08:00 Deploying Jabber Video for Telepresence(Movi) BRKEVT-2806 Wednesday, 13:30 Troubleshooting Network Impairments in Enterprise TelePresence Deployments BRKEVT-2803 Wednesday, 16:00 Designing and Deploying Multipoint Conferencing for Telepresence Video BRKEVT-2813 Wednesday, 16:00 Using Video Analytics to Improve Safety, Security, and Business Intelligence BRKEVT-2802 Thursday, 08:00 Deploying TelePresence and Video Endpoints on Unified Communications Manager COCEVT-3432 Thursday, 08:00 Inside Cisco IT: Do's, Don'ts and Lessons Learned during 5 Years of Video Deployment BRKEVT-2811 Thursday, 10:00 Deploying Telepresence & Video endpoints COCEVT-3430 Thursday, 10:00 Inside Cisco IT: Video Interoperability...Not Just a Dream BRKEVT-2815 Thursday, 12:30 MediaNet Traffic and Device awareness for intelligent services (2) BRKEVT-2319 Thursday, 16:00 Business to Business Video 96

97 Call to Action Visit the Cisco Campus at the World of Solutions to experience Cisco innovations in action Get hands-on experience attending one of the Walk-in Labs Schedule face to face meeting with one of Cisco s engineers at the Meet the Engineer center Discuss your project s challenges at the Technical Solutions Clinics 97

98 Complete Your Online Session Evaluation Give us your feedback and you could win fabulous prizes. Winners announced daily. Receive 20 Cisco Daily Challenge points for each session evaluation you complete. Complete your session evaluation online now through either the mobile app or internet kiosk stations. Maximize your Cisco Live experience with your free Cisco Live 365 account. Download session PDFs, view sessions on-demand and participate in live activities throughout the year. Click the Enter Cisco Live 365 button in your Cisco Live portal to log in. 98

99

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