TARIFF UPDATE. Northwestel Inc. Tariff Notice 997 Residential Cable Internet 250 and Business Internet 300

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1 September 22, 2017 TARIFF UPDATE Northwestel Inc. Tariff Notice 997 Residential Cable Internet 250 and Business Internet 300 NOTE: Effective date September 30, 2017 This tariff application was submitted revise General Tariff 1735, Terrestrial ADSL and Cable Internet services introduce new residential and business terrestrial cable Internet packages in Whitehorse and Yellowknife The CRTC has approved this tariff on a final basis in Telecom Order CRTC on September 22, Tariff Description CRTC th Revised Page 276 2nd Revised Page 276A Page 276B Page 276C 114th Revised Page 3A

2 10 th Revised Page 276 GENERAL TARIFF Cancels 9 th Revised Page Rates (continued) b. Cable Internet Services Recurring Charges Residential Packages Package Name Price Download Upload Data Usage Allowance Additional Data Usage Accounts Included * Reserved IP Residential Services Internet 250 (note1) $ $ NA Available Internet 125 (note 1) $ $ NA Available Internet 100 $ $ NA Available Internet 50 $ $ NA Available Internet 20 $ $ NA Available Internet 10 $ $ NA Available Internet 5 $ $ NA Available Cm Com. Modem $ Unlimited $ NA Grandfathered V HSI Standard Bundle $ $ NA Grandfathered V HSI Performance Bundle $ $ NA Grandfathered V HSI Lite Bundle $ $ NA Grandfathered V *Reserved IP is an optional service for business service. V denotes grandfathered services Note 1: Residential Internet 125 and Residential Internet 250 is available in Whitehorse YT and Yellowknife NWT only. Status (M1) (M2) (M1) 4.b, Cable Internet Services Recurring Charges Business Services, moved 2 nd Revised Page 276A (M2) - 4.c, Non Recurring Internet Services Charges, moved Page 276B

3 GENERAL TARIFF 2 nd Revised Page 276A Cancels 1 st Revised Page 276A 4. Rates (continued) c. Cable Internet Services Recurring Charges Business Packages (M1) Package Name Download Upload Data Usage Allowance Additional Data Usage Accounts Included * Reserved IP Status Monthly Rate 2 Year contract Monthly Rate 3 Year contract Monthly Rate Business Services Business Internet 300 (note 1) $ $19.95 Available $ $ $ Business Internet 150 (note 1) $ $19.95 Available $ $ $ Business Internet $ $19.95 Available $ Business Internet $ $19.95 Available $ Business Internet $ $19.95 Available $ Business Internet $ $19.95 Available $ Business Internet $ $19.95 Available $79.95 *Reserved IP is an optional service for business service. Contract Rates not available Note 1: Business Internet 150 and Business Internet 300 is available in Whitehorse, YT and Yellowknife, NWT only d. Business Services Longer Term Contract Options If a cusmer on a longer Term contracted service cancels service before the end of the contracted term, a termination charge of one-half of the charges remaining for the unexpired portion of the contract period will be applied. If a cusmer upgrades Internet service the same contract length term for an Enterprise Internet service with a higher rate, the Company will waive the early termination fee. (D) (M2) (M3) (M1), 4.c, Cable Internet Business Services Rates and Business Services Longer Term Contract Options moved from 10 th Revised Page 276. (M2), 4.d, Enhanced Wireless Cable Internet Gateway Service moved Page 276B (M3), 5, Dial-Up Internet moved Page 276C

4 GENERAL TARIFF Page 276B 4. Rates (continued) f. Non-Recurring Internet Service charges (M1) i. Wireless Home Network Kit - Where an existing Internet cusmer opts for a Northwestel-provided modem with wireless home networking functionality, the Cusmer is responsible for installation and configuration. Wireless Home Networking Kit Rate (Business and Residence) $29.95 ii. Modem Loss or Damage charge $99.00 iii. Reserved IP Address Set-up Charge $19.95 Other Non-Recurring Charges may be applicable as described in General Tariff 3001 s g. Enhanced Wireless Cable Internet Gateway service (Gateway Service) (M2) The modem Northwestel uses provide the cusmer s Internet services may not include wireless routing functionality. Gateway service is a wireless modem/router which provides a Wi-Fi network allowing the cusmer connect their Internet service without having connect their devices their modem via a wireline. Gateway service allows the cusmer wirelessly share several devices at the same time such as printers, computers, scanners and web cams without having move or unplug them. Gateway service is provided free of charge on the following Cable Internet packages: Residential Internet 250, Business 50, Business 100, Business 150 and Business Internet 300. The rate for all other Cable Internet packages is as follows: Service Rate per Month Enhanced Wireless Cable Internet Gateway $4.95 (M1) 4.f, Non-Recurring Internet Service Charges moved from, 10 th Revised Page 276 (M2) 4.g, Enhanced Wireless Cable Internet Gateway service moved from, 2 nd Revised Page 276A

5 GENERAL TARIFF Page 276C 5. Dial-up Internet a. Definition Dial-up Internet access is a form of Internet access that uses the facilities of the public switched telephone network (PSTN) establish a dialed connection Northwestel s Internet service provisioning equipment via telephone lines. The cusmer s computer or router uses a modem encode and decode Internet Procol packets and control information in and from analogue audio frequency signals, respectively. b. Rates (M) Package Usage Additional Price/Month Name Allowance Usage Accounts Status Dial Up Minimum $12.95 (Hours)/Month 20 Charges $1.25/hour Included 2 Grandfathered V Dial Up Standard $ $1.25/hour 5 Available V denotes grandfathered services c. Terms and Conditions i. This service is only available where facilities exist. ii. This service is available both Residential and Business Cusmers. iii. In order access Internet with this service cusmer must provide their own modem. iv. Network performance and connectivity is not guaranteed. Northwestel will make reasonable efforts ensure that the portions of the service that it has direct control over are functioning properly. v. The cusmer is solely responsible for all access the service through the cusmer s account and shall comply with Northwestel s Internet service policies. vi. All conditions in 101 Terrestrial Cable and ADSL Internet Services Tariff apply this service with the exception of conditions d, e, f, and i. vii. The Non-Recurring Charges identified in General Tariff 3001, 301 B(i) 1 and 2 apply this service. (M) Moved from, 2 nd Revised Page 276A

6 PAGE REVISION A 1 216B 1 216C 1 216D 1 216E 1 216F 1 216G A 1 219B 3 219C 8 219D 3 219E 1 219F 219G 219H 1 219I 219J 219K 219L 1 219M 1 219R 1 219S 219T A 2 226B 1 226C 1 226D 2 226E GENERAL TARIFF CHECK SHEET PAGE REVISION A A 2 276B 276C A 289B 289C PAGE 114 th Revised Page 3A Cancels 113 th Revised Page 3A REVISION

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