Ultimate interactive platform for Application-aware WAN Management

Transcription

1 lo by LivingObjects Ultimate interactive platform for Application-aware WAN Management eye.lo is a multi-tenant platform that delivers Communication Service Providers (CSP), Managed Service Providers (MSP) and Network Integrators with a powerful application-aware management platform, helping them to assure the delivery of WAN connectivity services to their business customers. For all the traffic and applications going through the WAN links and accesses, for thousands of enterprise customers, eye.lo is a scalable software solution to: Monitor business critical application Assess end-user experience with application response time Troubleshoot end-to-end issues across Local Area Network (LAN), Wide Area Network (WAN) and Application servers (Cloud). Audit and enforce CoS policies Check configuration compliancy across the network Easy to deploy, easy to adapt, easy to manage, eye.lo is a powerful solution for WAN visibility and control. It is a key enabler for enterprise customers to achieve best end-user experience, best end-user productivity, and best security levels. This web page is not loading. Is it the WAN or the application? data center Is this outgoing traffic a spike or a threat? Will my Network support the Newcomers? Higher value, higher interactivity, higher satisfaction for your broadband enterprise customers LivingObjects is pioneering a new way of managing Wide Area Networks (WANs) and the broadband access services provided to enterprise customers. eye.lo is the fruit of several years of LivingObjects in-house development made in tight collaboration with early-adopters (operators, integrators, equipment providers). This software-only (probe-less) solution takes full advantage of the latest features embedded in routers and leverages the expertise of LivingObjects in Network Performance Management, big-data processing, analytics and interactive user-interface. More than just usual network performance management, eye.lo gives application-level visibility and control to both service providers, and their multi-site enterprise customers. This dual real-time access enables a unique secured interactivity between the WAN operators and the enterprise, reinforcing trust and paving the way for the deployment of new value-added services. Easy to deploy, easy to customize and easy to manage, this multi-tenant platform is the ultimate WAN management tool.

2 Innovative services for the WAN Abstraction of technology complexity eye.lo s successful abstraction of technology complexity makes analysis quick and efficient. eye.lo displays intuitive visualization of the traffic components (business/leisure applications, visited web sites, Top Users, conversations) and performance metrics per application (LAN/WAN/App response time). If needed end-users complement their analysis with network level KPI (congestion, latency, jitter, traffic per CoS, lost packets,.). They can check threshold alerts or the configuration consistency log, and enforce new CoS policy. eye.lo is designed to give both non-specialist and expert the right tool to have efficient visibility, control and concise summary reports of the Network usage and end-user experience. Towards application SLA services The WAN is the vital organ of global networks, allowing the enterprise to communicate efficiently across its various sites and with the external world. It is critical to prevent the WAN links from becoming the inhibitors of application performance and user productivity. Using eye.lo, and their end-to-end infrastructure, Service Providers can deliver new services based on quality assurance. eye.lo monitors the traffic going through the WAN including CoS control. It delivers end-to-end performance metrics for real time monitoring and capacity planning. It displays the synthetic interactive visualization needed to build confidence in the long-term operating process. The Network Performance Management requirement is then turned into an opportunity to provide value-added services and contribute to the growth of the enterprise customers. Application monitoring without any additional box Leveraging Cisco leadership Application recognition 0158 QoS policies Netflow NF NF salesƒ orce Transaction time eye.lo is optimized for Cisco IWAN features including Application Visibility and Control (AVC) embedded in Cisco ISR G2 / ASR routers. Application and URL recognition: NBAR, http extract Application performance measurements: MACE, ART metrics Compression management: WAAS Hybrid network: PfR

3 Business-critical application performance assurance Flow map When a VPN architecture is used and application traffic is transiting between sites, obtaining visibility on the flows is an important facet of the QoE management. With the multiplication of dynamic or static WAN paths on the same router (e.g.: Cisco PFR), in-depth knowledge of the application flows is becoming even more critical. With its WAN path module, eye.lo offers a simple and innovative visualization of the end-to-end flows. Designed for VPN set across a few or thousands of sites, it adapts to each enterprise context and builds maps showing the flow going through their network. Combining traffic view and distribution of performance metrics, the flow map is an extremely effective tool to troubleshoot or optimize the network and application delivery infrastructure. Application Cos Control Assuring critical applications priority over non-priority flows is the cornerstone of good end-user QoE. When end-users face latency using a business application, eye.lo helps end-customer s IT team to spot the root cause segment (LAN/WAN/App) and check the consistency between applied CoS policy and the business-criticality of the application. They can decide to assign a new Class of Service for the application using eye.lo configuration management, if the Service Provider allows it, or let the Service Provider Customer Care apply the requested policy. Path and performance visualization Configuration compliancy Because typical snmp monitoring techniques are rarely sufficient to assure consistency across an IP network infrastructure, eye.lo includes an advanced Monitoring module. Its scalability and capability allows Service Provider network experts to easily design advanced algorithms to scan and control the hundreds of thousands Customer Premise Equipment (CPE) and Provider Edge (PE). Setup is verified and performance is assessed. When a problem is detected or reported on a specific piece of equipment, a check sequence can be imported or designed in few minutes. The entire network can then be scanned to avoid recurrence of the problem. Cos Audit To be effective, CoS policy must be applied uniformly across the VPN. eye.lo embeds a CoS module, comparing the configuration of the network equipment to the reference CoS (Class of Service) targeted by the enterprise policy. It controls standard CoS configurations based on access lists, as well as advanced CoS configurations based on application recognition (e.g : AVC on Cisco routers). Corrections of discrepancies can be directly implemented by eye.lo or transmitted to the configuration tools of the Service Provider. Advanced configuration check

4 Architecture & Implementation Web-based seamless deployment eye.lo is a powerful multi-tenant software platform installed in the premises of the WAN Service Providers. It naturally integrates into existing IT systems and policies. To isolate and securely manage the specific set up for each enterprise, eye.lo embeds a sophisticated rights management engine. It enables administrator to closely manage access to eye.lo functionalities for the many user or administrator profiles of both the enterprise (administrator, IT team, end-users, top management) and the service provider (installation team, operation team, customer care, marketing). eye.lo is based on a modular framework relying on a Service Oriented Architecture (SOA). New modules can easily be added as end customers or service providers needs increase. Optimized data collection eye.lo collects flow records and equipment raw data, using various protocols such as NetFlow, IPFix (RCF510x), snmp V2c/V3, Telnet or ssh. Collected data is handled by an innovative data modeling engine that structures information to enable compact storage and flexible aggregation. Referential data such as CPE IP address or end-customer information are collected via flat files plugins using csv or xml format, manually or via scheduled jobs. specific data repository allows for near real time provisioning and interface with the service provider s tools for deployment. In parallel applications, URLs, usage and performance metrics are extracted, calculated and enriched with specific end-customer information. Designed for scalabil ty, high responsiveness Real time big data access A proprietary flow-balancer assures the scalability and load-balancing across collection Nodes, using a ground breaking home-grown big-data processing and access technology. eye.lo innovative storage and distributed processing achieves high-speed throughput to deliver a top quality user experience, while assuring scalability and fault tolerance. Whatever the number of enterprise customers, users or parameters to handle, CPU and storage requirements remain minimal. eye.lo in numbers ( Reference tier one implementation ) End-customers Recognized applications URL recognition Base sampling Flow per node max Dashboard generation Interactivity response Max historical storage Storage per 3000 SMB CPE > Thousands > 1200 http 5 min (optionally 1 min) > flows/s < 3 sec < 50 ms > 2 years < 1 T

5 Customize to your specific context & manage business critical application Traffic analysis From the thousands of recognized applications or visited web sites, eye.lo reports, with an interactive dashboard, the top applications and urls making the bulk of the traffic: Business/leisure applications, web-sites categories, criteria for Top Users, Top conversations, CoS policies between sites, and much more. Graph widget Combine application & network KPIs Timeline, pie, bar, multi-axis,.. Zoom, drill down, re-dimension,.. Multi-graph health check template Table widget Customizable pivot table Top on advanced conditions Data enrichment and filtering Performance assurance For each selected application, eye.lo provides end-to-end response-time and split latency between LAN/WAN/App (cloud). Combining application-level KPIs with network-level KPIs (Load, Jitter, latency, lost packets, IP SLA,..) is a powerful method for objective assessment of end-user experience. Analytics Multi-vendor graphical editor Mathematical & Boolean operands On the fly building and processing Post processing and recording Peak Time, quartiles, out of range End-user workspace Custom application Site clustering Dashboard Monitoring module Threshold: Multi KPIs & Customer Baseline: 3 weeks profile Consistency checks Maintenance periods Map : Network element overlay Map : Filtering on KPIs & clusters Notifications Turn data magma into a coherent set of decisional information Seamlessly create and automate reports Performance management is a matter of expertise, reactivity and regularity. A specific Report Studio helps Service Providers structure communication with their multiple enterprise customers. The Report module turns application or Network information (graph, TOP, map, alerts, ) from the eye.lo platform into simple configurable widgets that can easily be moved around, edited, re-dimensioned and combined. Each widget is a dynamic object that can be automatically updated with refreshed data if desired. Once complete, a report can be declared as template, customized and edited by end-customers to schedule automatic ings for daily reporting. They enjoy synthetic and actionable information that help them to fulfill their business-critical application SLA and build confidence for new value added services.

6 Dedicated to CPE mass deployment eye.lo is leveraging advanced metrics provided by Customers Premises Equipment (CPE). No additional box is needed. No change in the Service Provider provisioning process. eye.lo collects data through all the standardized protocols of the IP network infrastructure and delivers interpretive visualization whether the end-customer network is composed of one or thousands of routers. The architecture, the small CPU and reduced storage requirement of eye.lo make it suitable for a light-touch implementation strategy: either using a full cloud approach, or using dedicated servers. The extreme flexibility and scalability yields a very short lead-time from the order to the delivery, resulting in value from day one. Key benefits Application-level network management without additional hardware (probe) Cost-effective mutualized solution, mass-deployed & field-proofed for thousands of multitenant CPE Successful abstraction of technology complexity increases the value perception of WAN Services Strong end-user customization capabilities enforce the stickiness of connectivity services Very few resources / opex required to administrate and operate the application-aware platform Cornerstone of a service assurance offer based on the Service Provider end-to-end infrastructure Already have existing tools in place? Lack features? Holes in your monitoring coverage? Start with eye.lo where you most need it and expand progressively. You ll be amazed how easy it is and what it can bring! About LivingObjects Training and services LivingObjects complements its software product offer with a large palette of professional services delivered by its skilled Professional Experts & Partner Services (PEPS) team, combining internal and external certified resources. Customers can rely on LivingObjects and/or its partners to help them with various tasks such as extended technical queries, trainings, installations, integration, configuration, as well as customizations. LivingObjects is a leading provider of network performance management solutions for operators and service providers. LivingObjects scalable platforms monitor, manage and optimize mobile, fixed or converged multi-technology network infrastructure as well as the associated deployed services. Headquartered in Toulouse France, LivingObjects works with international commercial and technical partners to ensure local support and efficient service to customers across the world. Customers can request the assistance of the PEPS team, or of one of LivingObjects integration partners, to adapt reference KPI and formulas libraries in addition to customizing part of the solution in their specific context according to their specific policies. The PEPS team is well accustomed to these configuration tasks and can be hired for a rapid set-up, a migration from legacy systems, for specific and adhoc consulting, analysis and audit missions related to telecom and network performance management. Request a demo : demo@livingobjects.com Commercial inquiries : sales@livingobjects.com General information : contact@livingobjects.com LivingObjects : 1, Impasse Chalard, Toulouse FR Tel : +33-(0)