The Amiba Cloud PBX can be deployed with re-seller branding immediately with no development lead time. The main competitive advantages are:

Size: px
Start display at page:

Download "The Amiba Cloud PBX can be deployed with re-seller branding immediately with no development lead time. The main competitive advantages are:"

Transcription

1 Why move from Asterisk to Amiba? The Amiba Cloud PBX can be deployed with re-seller branding immediately with no development lead time. The main competitive advantages are: System Administrator training on Asterisk is intensive and has significant manpower cost. Amiba is intuitive, user friendly and feature-rich. Tightly integrated Smartphone apps All of the rich features of a traditional CPE PBX No Development Costs No Maintenance Costs No Capex for infrastructure investment No hardware obsolescence Reduced floor space requirements in the LAN closet along with reduced airconditioning and energy costs. Smartphone Apps The tightly integrated Amiba Smartphone apps for iphone and Android can easily be rebranded to accommodate re-seller branding and presence. This allows the re-seller to deliver a branded, customized, fully functional system phone on modern tablets and smartphone devices rather than relying on the limited functionality of generic third party apps Move up to a fully featured PBX system Many Asterisk implementations cover only the basics of Call Hold and Transfer. Amiba Cloud PBX offers the full range of rich PBX functionality such as Auto-Attendant, Call Recording, Conferencing, Call Centre, Voic to messaging and many more. See the full list in the annex. The basic offering includes a comprehensive set of licenses: desktop phone, softphone, mobile, presence, tele-working, call minutes. This simplifies the sales process to the end-user. With over 700,000 deployments most individual requirements have already been built into the platform. Close support from the Amiba Development team The Amiba development team provide close support and a 24/7 online trouble ticketing system with many years experience of supporting demanding industry leading operators such as KPN (Netherlands), Belgacom and eircom.

2 Background The Cloud is increasingly gaining acceptance of as a resilient & efficient delivery platform. It is now feasible to offer pure software based products to end-users that would have been inconceivable even five years ago. When coupled with improving connectivity trends, an opportunity now exists to provide IP- PBX services in the cloud. Whilst there is no technical reason why the traditional one-off sale approach should not be used, this type of service is better served by the more attractive Opex model. However a key advantage of cloud over customer premises equipment is that no upgrade of hardware is required to run new features such as collaboration. This requirement becomes more critical once Value-Added services such as voice, DSL are added to the mix and ancillary Services such as Recordings, Conference calls. The ICT Re-seller may offer the following options to the end-user Cloud PBX service Cloud PBX plus bundled Voice & Data Services. Add-ons such as inclusive minutes, call-recording, conference calls are available to provide a more compelling consumer offering. Business IP phones can be sold as a once off, or included in a rental The Re-seller owns the end customer and is responsible for sales customer training and tier 1 support. MDS Amiba is responsible for, Provisioning, Billing and Tier 2 Support. Amiba has relationships with the ITPS for breakouts and can supply - Cloud based IP-BPX with Smartphone Apps - Minutes on a wholesale basis - White-label Cloud based CRM/Billing Self Service Cloud marketplace. The evolution of this business model is towards full self service where the end-user could Enter all the company/payment/technical details upfront select the type of service they require pay their money press go. The auto-provisioning would create an instance of IP-PBX, point the end-user to the PBX and have the service up and running in 10 minutes.

3 Options offered might be: IP-BPX only Retail - end-user already has SIP-Trunking in place IP-PBX + Voice Retail - Amiba supply the voice also in that territory IP-PBX + Voice + Billing For the virtual Re-seller Business IP phones could be dispatched automatically from a third party logistics facility. The functional-areas below are all integral parts of the solution, but can be turned on/off as required. Sales Staff will have visibility of all sales, leads, tickets, invoices in a single system. The type of functionality is similar to that offered in generic CRM systems such as Sage- CRM, Salesforce, MS-Dynamics. Provisioning When a sale is made, then all software & infrastructure required to fulfil the service will be automatically provisioned based on the products selected during the sale. As part of the Service provisioning, all account information, Products and pricing are set up in Billing (which in turn causes the back-office to be populated). At this point in time, the customer is live and has access to the portal. Billing All account and billing information is entered at sign-up automatically or manually, or via web-service API calls from external systems involved. Billing s main tasks are To ensure all One-Off, Pro-rata and Recurring charges are set up correctly. To Rate all usage records correctly Ensure balances / Payments maintained. Dispatch actual invoices Make all such information available to the customers, Back-office and internal staff as necessary.

4 CRM CRM is becoming more and more important as trading conditions continue to be tough. It s easier to keep a customer than win a new one, this is especially important in a recurring revenue Opex model. In short, CRM is all about communication and transparency/visibility. Internal staff have 360 degree visibility of everything that happens at an account level. This includes Sales-Orders, Trouble-Tickets, Invoice-history, All-services (live and ceased), all Tariffs, all communications to/from the customer etc. A sub-set of the above is externalized and made visible to the end-user. Payment Gateway Interfacing to several payment gateways is available, including Realex. System Components The following are the high level components involved in the solution. From an end-user perspective, the overall solution is seen as a single product, but is comprised of the following. IP-PBX CPE Softphones and Smart-Phone apps. Control software & portals End-user Portal ed PDF and/or Printed Invoices SIP Trunking / PSTN

5 Annex Amiba Feature List User type Business Line Features Call waiting, with selectable beeps CLIP CLIR Customized CLI DTMF Call Waiting, internal and external Call Forwarding Always Call Forwarding Busy Call Forwarding No answer Call Forwarding Not reachable Call Forwarding Internal Call Forwarding External Call Forwarding Remotly Auto andswe Intercom calling, with opt-out Paging, with opt-out Hot line (internal or external) calling, immediate or delayed Programmable Call Routing for external and internal calls, time variable Multiple SIP provider options, e.g. GSM router or third party PBX interface Programmable restriction on feature access (disable blind transfer, automatic Park, trunk-to-trunk transfer, pick-up, pick-off, do-not-disturb, call forwarding, conferencing, paging, alarm calls, auto answer, intercom, callback, list of calls, portal access, voice mail, intrude) Roaming PINs Out going access control (time based), including call barring, 7 levels Call logging with CDR outputs via TCP port or downloadable as CSV. Call Return Call Transfer, with Music on Transfer option Three-way and multi-way call Hunt groups Call Hold Integrated Voice mail + forwarding Integrated CIFS, FTP archiving of voice mails Flash Call Hold Call Baring Last Number Redial Anonymous Call Rejection, via Chrome extension Automatic Call Back Click to dial possible for any number embedded in or other document/web page. Utilises downloadable TAPI driver Do Not Disturb

6 Auto Attendant Enhanced Group Services Receptionist Programmable Night Service Speed Dial - 10,000 entries Call Park, with dedicated key and visual list of parked calls Call Pick off Call Pickup Alternate Numbers (multiple DDIs per user) Automatic Hold / Retrieve Busy Lamp Field Call Center Monitoring Call Forward Selective Call Notify Custom Ringback User, when free Directed Call Pickup Directed Call Pick Up w/barge In Music On Hold - (wav or mp3 system wide) N-Way Calling Push to Talk Selective C all Acceptance Selective Call Rejection Shared Call Appearance (10+) Virtual On-Net Enterprise (networking of multiple sites) Additional Enterprise functionality Customizable Menus, on a distributor basis Dial by Extension Dial by Name, requires manual set-up of 26+ Auto Attendants Escape to Operator After Hours Routing Holiday Schedule Routing Skills-Based Routing for Call Centers Account / Authorization Codes Custom Ringback Group Enhanced Outgoing Calling Plan Instant Group Call, group key Desktop Set Paging to Speakers Music On Hold Receptionist Office, browser based and set based Access all System Users and all Address Books Group calls and desktop set paging to speakers Call Control Features Answer, Drop, Hold, Conference Attended and Blind Transfer Drag and Drop Transfer, with CTI and web browser Camp-On with Recall Group Call Park Barge-In Push-to-Talk Intercom Voice Mail Transfer Day / Night Mode, 15 ringing assignments with programmable patterns per day, with holiday exceptions

7 The Web Browser portal enables users to make and accept telephone calls, and change telephone settings from the latest version of all browsers Personal Mobility Call History and Stats Line Monitoring Features, BLF on phones, softphones and via Web portal On-Hook, Off-Hook, Ringing, DND, Privacy, CF Always Manage Multiple Incoming Lines with Queues Monitor Line State for up to 240 users plus up to 60 trunks Directory Features On-Line Corporate Directory Multiple Directories Custom Contact Directories Outlook Calling Name ID, with CTI First name, last name Contact Search Queuing Features Multiple Queue Support Queue Manipulation Queue Statistics Outbound Click-to-Dial from Outlook Contacts, using CTI Ad-Hoc Dialing, using CTI Full call management, Hold, Transfer, Pick-up, Conference set-up etc. Right-Click Dialing, using CTI Control of all end point settings (ringer, headset, handset, speaker volumes, contrast, tones, CLIP/CLIR, language, alarms Operator switching of day/night modes Logging in and out of Contact Center groups Call Manipulation at the Touch of a Button Change Telephony Service Settings Such As: Call Forward All Call Forward Busy Call Forward No Answer Call Forward to Recent list Call Forward to Auto Attendant Call Forward Not reachable Do Not Disturb View all address books (common, personal, internal users) Full busy lamp field, with presence and click to dial Full voice mail management with Play, Delete, Add to Address Book and Click to dial Full Call Record management, with Play, Delete, Add to Address Book and Click to dial Redefine terminal keys View / Delete Call History: missed, dialled and received calls, with options to add to address book or click to dial Pop-Up Call Alerts for Inbound and Outbound Calls and voice mails Call Register Logs with Click-to-Return Calls Contact Searching Outlook Integration Softclients, iphone and Android apps, on WiFi and or 3G, with Flip key. Smartphone apps offer full system phone functionality, including busy lamp field, pick-up and Park keys. Call Forwarding Always

8 Call Center Call Forward Busy Call Forward No Answer Call Forward Not Reachable Outlook Integration Remote Office Sequential Ring, using Group features Shared Call Appearance, using Group features Simultaneous Ring Personal, using Group features Call Center Clients Agent and Supervisor Greetings and Announcements Entrance, MoH, Comfort Message Intermediate comfort messages Call Routing Policies Call Distribution Algorithms (All Policies) Priority Queuing, based on number dialled Overflow Routing Policies (based on time) Bounced Routing Policies Stranded Routing Policies Alternate Routing Policies Night Service Holiday Service Forced Forwarding Agent Availability Management Join/Unjoin Call Centers Set ACD State (Avail, Unavail, Wrap-Up) Auto ACD State Transition at Log-In Auto Timed Wrap-Up at Completion of ACD Call Unavailable Codes, message field and presence icons ACD Call Types Supported Inbound ACD Call Outbound manual dialling Oubound CLID can be changed on call by call basis Core Client Support Receptionist web app Call Center Agent Call Center Supervisor Call Presentation Called party name display Calling Party Name/Number DNIS Name/Number Calls in Queue Call Wait Time Longest Waiting Call Time Distinctive Ring Held Call Notification Call Handling Call Transfers and Conferencing Auto-Answer Incoming internal Calls

9 Call Center Agent client Call Center Supervisor client Call Recording Portal Escalate Call to Supervisor (Consultative) Emergency Call Escalate to Supervisor Assign Disposition Codes to Calls Barge-In on Call (Supervisor) Silently Monitor Call (Supervisor) Max Queued Calls per Call Center 60 Reporting Web-Based Daily Report on KPIs Enhanced History /Real-Time Reports to Clients Display Active Call Details Called party name Calling Line ID / Number Call Time and Status Set Availability Status Available Unavailable Wrap-Up Manage Calls Dial Answer Hold Transfer (including to Alternate Queue) Conference Escalate to Supervisor Disposition Codes On-Line Directories Directories and Call logging on Web Portal Manage Job Queues Join Queues (Sign In / Sign Out) based on Call Volumes Set Wrap-Up Timer Enable Key Call Settings DND, Call Waiting, Auto Answer Supports All Agent Capabilities Monitor Agents and Active Calls Agent Line State Agent ACD State (Allows for Changing the Agent s State) Active Calls (with Barge-In) Monitor Queue Status and Activity View Queue Status (including Night Service) View Queued Calls (including CLID and Wait Time) Voic MWI Pick up call licence option; sent to , with CIFS, FTP archiving Versions for user, agent, supervisor, system manager, installer

10 CRM Interfaces to 3rd party applications User Friendliness Zero touch set-up Zer touch maintenanc e Security Keylink solution interfaces with all major CRM packages, Golmine, Dynamic, Salesforce, Sage etc. SOAP for Gmail, Outlook and DECT phone synchronisation, TAPI for Click to dial, screen popping. CSTA for CRM. Web API using AJAX: Jason. More user-friendly, tightly coupled, proprietary end points (desk phones, apps and softphones), in addition to standard SIP terminals Proprietary end points do not depend on correctly configured port forwarding or SIP ALGs at the customer router All proprietary endpoints touch base with a management server for configuration, updates and debugging, All voice and all call control communication between proprietary end points and the Cloud service is AES encrypted. White list of allowed IP addresses. Firewall for shutting services, e.g. SOAP, Browser, CTI.

Syntel2 by Syntel Solutions Features

Syntel2 by Syntel Solutions Features Syntel2 by Syntel Solutions Features Interested in learning how our proven software platform can revitalize your business communications? With Syntel2 by Syntel Solutions, we give you the tools and features

More information

smart technology, flexible delivery

smart technology, flexible delivery ARMSTRONG BELL Venture is designed specifically to compete in the PBX market; it is packed with clever features and smart technology to satisfy users at a price that will impress. RICH IN FEATURES Venture

More information

MDS Amiba Cloud PBX Getting Started

MDS Amiba Cloud PBX Getting Started Getting Started Contents 1. Introduction 2 2. Getting Started for the User 3 2.1. Set up Apple, Android or Windows Apps... 3 2.2. Connect SIP Phones... 4 2.3. Log in to your User Portal... 4 2.4. Opera

More information

FlexIP SOLUTIONS FEATURES

FlexIP SOLUTIONS FEATURES FlexIP SOLUTIONS FEATURES INTERESTED IN LEARNING HOW OUR PROVEN SOFTWARE PLATFORM CAN REVITALIZE YOUR BUSINESS COMMUNICATIONS? With FlexIP, we give you the tools and features you need to enhance your business

More information

Manage User Features

Manage User Features As an administrator for the AT&T Collaborate service, you can manage features for each user from the Users widget on the Collaborate homepage. First, you assign a feature to the user, and then turn the

More information

Interested in learning how our proven software platform can revitalize your business communications?

Interested in learning how our proven software platform can revitalize your business communications? Jet-Dial Features Interested in learning how our proven software platform can revitalize your business communications? With Jet-Dial, we give you the tools and features you need to enhance your business

More information

MiVOIP Business Phone System Communications in the Cloud

MiVOIP Business Phone System Communications in the Cloud MiVOIP Business Phone System Communications in the Cloud offered by: ABSi Telecom MiVoIP is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported

More information

Medusabusiness MVP HOSTED MVP3 VOICE. Services Handbook

Medusabusiness MVP HOSTED MVP3 VOICE. Services Handbook Medusabusiness MVP3 2018 HOSTED MVP3 VOICE Services Handbook MARCH 2018 Medusabusiness MVP3 2018 VOICE SERVICES We are pleased to present our range of hosted voice services called MVP3. Our services are

More information

Premier-Cloud delivers cloud telephony at it s best

Premier-Cloud delivers cloud telephony at it s best delivers cloud telephony at it s best CLOUD TELEPHONY PACKED WITH CLEVER FEATURES TO HELP YOU MAKE THE MOST OF YOUR COMMUNICATIONS With there are two supremely affordable licence options Silver and Gold.

More information

AT&T Collaborate glossary

AT&T Collaborate glossary Common terms associated with the AT&T Collaborate SM service. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A account codes A feature that lets administrators track and manage outgoing calls to keep

More information

IP TELEPHONY Quick Reference Guide

IP TELEPHONY Quick Reference Guide Feature Access Codes for BROADCONNECT IP TELEPHONY Quick Reference Guide 1 *34Advice of Charge Activation The Advice of Charge service is responsible for gathering and generating the advice of charge information

More information

AT&T Collaborate. February, 2018

AT&T Collaborate. February, 2018 AT&T Collaborate February, 2018 Changing Work Environment Presentation title here edit on Slide Master Mobility of business Business anytime, anywhere Change is constant Need for real-time information

More information

Cloudcall. Complete Integration Cloudcall connects with MS Outlook, Apple and Google all in one.

Cloudcall. Complete Integration Cloudcall connects with MS Outlook, Apple and Google all in one. Cloudcall Hosted PBX Overview The most advanced Hosted PBX platform in South Africa Benefits Manage Costs Increase staff productivity, decrease operating costs, and get rid of that ridiculously expensive

More information

Optus Loop. Feature Definitions

Optus Loop. Feature Definitions Optus Loop Feature Definitions Table of Contents 1 Station / User Feature Definitions... 2 1.1 Subscriber Station Features... 2 1.2 Optus Loop UC App Bundle... 7 1.3 Optus Loop Collaboration Bundle...

More information

Feature Seat and Device Summary

Feature Seat and Device Summary CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified

More information

BUSINESS VOICE. Helping You Do More. Cloud PBX & SIP Trunking

BUSINESS VOICE. Helping You Do More. Cloud PBX & SIP Trunking BUSINESS VOICE Helping You Do More Cloud PBX & SIP Trunking STEP 1 Call Retrotel for a site visit. We will come at a specific time (not some 8 hour window). Grab your phone services bill. STEP 2 Pick the

More information

LPS Hosted VoIP. Interested in learning how our proven software platform can revitalize your business communications?

LPS Hosted VoIP. Interested in learning how our proven software platform can revitalize your business communications? LPS Hosted VoIP Interested in learning how our proven software platform can revitalize your business communications? With -14, we give you the tools and features you need to enhance your business for improved

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in the industry,

More information

JT CLOUD PBX. Product Description. JT Cloud PBX Product Description

JT CLOUD PBX. Product Description. JT Cloud PBX Product Description JT CLOUD PBX Product Description JT Cloud PBX is a carrier class PBX hosted in our award winning secure cloud environment. It offers businesses of all sizes a scalable cloud telephony solution that is

More information

GTB Enterprise Contact Center Powered by Telax Included In Package Not Included in Package

GTB Enterprise Contact Center Powered by Telax Included In Package Not Included in Package GTB Enterprise Contact Center Powered by Telax Max Calls In Queue Unlimited Unlimited Data Center Features 24x7x365 Data Center Monitoring Yes Yes Geographical Survivability Yes Yes Automatic Software

More information

Call Center Administration

Call Center Administration Hosted VoIP Phone System Blue Platform Admin Portal Guide for Call Center Administration 1 Table of Contents 1 About this Guide... 3 2 Accessing the Hosted VoIP Phone System Administration Portal... 4

More information

Call Centres (ACD) Manual

Call Centres (ACD) Manual Call Centres (ACD) Manual Description Use the Call Centre ACD feature if you want to allow a Site to distribute incoming calls to multiple Users from a single central phone number. TelephoneSystems.Cloud

More information

PBX Data Sheet. Version 2.0. Product categories

PBX Data Sheet. Version 2.0. Product categories PBX Data Sheet Version 2.0 Product categories pbxnsip offers products in three categories: The embedded versions are usually sold to OEM partners, who include the pbxnsip software with other products like

More information

IP Centrex User Guide Release 2.1

IP Centrex User Guide Release 2.1 IP Centrex User Guide Release 2.1 2014 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,

More information

Claranet services Communications Hosted Voice. Your Hosted Voice solution The next generation. of communications

Claranet services Communications Hosted Voice. Your Hosted Voice solution The next generation. of communications Claranet services Communications Hosted Voice Your Hosted Voice solution The next generation of communications Claranet services Communications Hosted Voice page 2 Claranet services Communications Hosted

More information

General/Call Center. Call Queue Routing. Auto-Attendant. Call Center Stats-Home Page. Call Center Agent Settings. Call Center Reporting

General/Call Center. Call Queue Routing. Auto-Attendant. Call Center Stats-Home Page. Call Center Agent Settings. Call Center Reporting General/Call Center Auto-Attendant Dial by Name Directory Intro Greeting Post-Welcome Greeting Dial by Extension Call Center Stats-Home Page Callers Waiting Average Wait Time Average Handling Time Abandon

More information

CALL FEATURES USER GUIDE. Houston Dallas Austin San Antonio Oklahoma City

CALL FEATURES USER GUIDE. Houston Dallas Austin San Antonio Oklahoma City CALL FEATURES USER GUIDE Houston Dallas Austin San Antonio Oklahoma City Table of Contents Account / Authorization Codes.... 3 Advanced Hunting.... 4 Anonymous Call Rejection... 4 Anywhere.... 5 Auto Attendant...

More information

votacall unity agent quick user guide contents 1 P a g e

votacall unity agent quick user guide contents 1 P a g e votacall unity agent quick user guide contents 1 Ini al Setup... 3 1.1 Call Center Login Details... 4 2 Unity Agent Interface Overview...5 3 Main Interface Elements...6 3.1 ACD State Bu ons... 6 3.2 Call

More information

Virtual Communications Express Feature Descriptions

Virtual Communications Express Feature Descriptions Administrator Feature Setup The following features can be configured by administrators. Refer to the Admin Feature Setup page for user/references guides for each feature. Adding Notes Administrators can

More information

C L O U D V O I C E B U S I N E S S P O R T A L

C L O U D V O I C E B U S I N E S S P O R T A L C L O U D V O I C E B U S I N E S S P O R T A L S I T E F E A T U R E S G U I D E V E R S I O N 2. 0 Contents Introduction... 8 Overview... 8 Audience... 8 Account Codes... 9 Description... 9 Description

More information

Software Features. Software Features

Software Features. Software Features Allworx Software Features Software Features Allworx Advanced options for improved communications. Allworx provides a wide range of software feature options to help your business increase its productivity,

More information

votacall unity supervisor

votacall unity supervisor votacall unity supervisor quick user guide contents 1 Ini al Setup... 3 1.1 Call Center Login Details... 4 2 Unity Supervisor Interface Overview...5 2.1 ACD State Bu ons... 5 2.2 Call Control... 6 2.3

More information

MITEL MiCONTACT CENTER EDITIONS COMPARED

MITEL MiCONTACT CENTER EDITIONS COMPARED FEATURE MATRIX MITEL MiCONTACT CENTER EDITIONS COMPARED A HIGHLY FLEXIBLE, THREE-TIERED OFFERING Mitel Mi Office, Business, and Enterprise Edition are designed for small, medium, and enterprisesized businesses

More information

COMMAND CENTRAL. Commander Smart SIP ADMINISTRATOR GUIDE

COMMAND CENTRAL. Commander Smart SIP ADMINISTRATOR GUIDE COMMAND CENTRAL Commander Smart SIP ADMINISTRATOR GUIDE Command Central Requirements... 3 Devices... 3 Browsers... 3 How to log into your account... 4 The Command Central Dashboard... 7 Managing Enterprise

More information

My Cloud Services Portal. Admin Guide

My Cloud Services Portal. Admin Guide My Cloud Services Portal Admin Guide Momentum Telecom 2018. All Rights Reserved. 888.538.3960 www.momentumtelecom.com/support 6.29.18 2 IN THIS GUIDE WELCOME... 6 INTRODUCTION... 6 ACCESS MY CLOUD SERVICES

More information

ICX Features for Users

ICX Features for Users ICX UC & Cloud PBX With Cloud ICX, you have all tools needed to offer enterprise PBX, video, presence, instant messaging, contact center solutions, and mobility. ICX Features for Users IXICA ICX is a business

More information

Enterprise Voice SUBSCRIBER GUIDE

Enterprise Voice SUBSCRIBER GUIDE Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...

More information

Analogue Telephone Adapter (MP 118)

Analogue Telephone Adapter (MP 118) Analogue Telephone Adapter (MP 118) Analogue Telephone Adapter (ATA) Overview ou can connect traditional analogue telephones and similar customer-premise devices such as fax machines, to the Optus Loop

More information

Table of Contents. HostedVoIP_End_User_Portal_0816rev4.doc Page 2 of 81

Table of Contents. HostedVoIP_End_User_Portal_0816rev4.doc Page 2 of 81 . CenturyLink Hosted VoIP End User Portal User Guide Table of Contents Portal Navigation... 4 Home Page Navigation... 4 Call Logs... 6 Exporting Call Logs... 7 Call Settings... 8 Call Waiting... 9 Auto

More information

HughesFlex Cloud PBX Solutions

HughesFlex Cloud PBX Solutions www.hughesflex.com HughesFlex Cloud PBX Solutions Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business phone system to you

More information

Innovating Communications

Innovating Communications Innovating Communications REDUCE YOUR COSTS INCREASE YOUR PRODUCTIVITY & MOBILITY WITH 3CX PHONE SYSTEM FOR WINDOWS 3CX PHONE SYSTEM YOUR COMPLETE UNIFIED COMMUNICATIONS SOLUTION Move to 3CX Phone System

More information

First Communications Cloud IP PBX User Guide (Polycom)

First Communications Cloud IP PBX User Guide (Polycom) First Communications Cloud IP PBX User Guide (Polycom) 2017 Property of First Communications Contents Introduction... 3 General Phone Operations... 4 Polycom VVX 300 Series... 4 Polycom VVX 300 Series

More information

OFFICE FEATURES. (800)

OFFICE FEATURES. (800) OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple

More information

BT Cloud Unified Communications for Customer Name

BT Cloud Unified Communications for Customer Name V2.6 BT Cloud Unified Communications for Customer Name Pay-as-you-go cloud unified communications Work anywhere productivity Optional call recording Optional contact centre Agenda About Magnetic North

More information

Sipdex M200s IPPBX. Embedded. Support Any IP Phone. Softphone and SIP Client App

Sipdex M200s IPPBX. Embedded. Support Any IP Phone. Softphone and SIP Client App Sipdex M200s IPPBX Based on embedded asterisk system, SIPDEX M200s IPPBX is a high quality, stable PBX without any moving parts and a very small footprint required minimum technology knowledge to deploy.

More information

CPBX Receptionist. User Guide. Release 17.sp2 Document Version 1

CPBX Receptionist. User Guide. Release 17.sp2 Document Version 1 CPBX Receptionist User Guide Release 17.sp2 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice Trademarks

More information

PROOF ONLY. Unique business handsets with an interchangeable design. UNIVERGE SV8100 Handsets. Good reasons to choose SV8100 handsets

PROOF ONLY. Unique business handsets with an interchangeable design. UNIVERGE SV8100 Handsets. Good reasons to choose SV8100 handsets UNIVERGE SV8100 Handsets Unique business handsets with an interchangeable design SV8100 handsets are like no other. Their modular construction means you can chop and change the design for exact business

More information

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC)

SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) SASKTEL INTEGRATED BUSINESS COMMUNICATIONS (IBC) IBC WIRELESS USER GUIDE February 2018 Version 4 TABLE OF CONTENTS INTRODUCTION... 3 IBC telephony features available to IBC Wireless... 3 New feature with

More information

GHX GHX 5000 GHX IP-based Call Center platform. Up to 256 ports per shelf. Up to 12 ports per shelf. Powerfull processor up to 5000 extensions

GHX GHX 5000 GHX IP-based Call Center platform. Up to 256 ports per shelf. Up to 12 ports per shelf. Powerfull processor up to 5000 extensions GHX IP-based Call Center platform GHX 5000 Up to 256 ports per shelf Up to 12 ports per shelf Powerfull processor up to 5000 extensions GHX 1000 39 The GHX system is an IP-based PBX platform for providing

More information

User Web Interface. Administration Guide. Release 21.0 Document Version 3

User Web Interface. Administration Guide. Release 21.0 Document Version 3 User Web Interface Administration Guide Release 21.0 Document Version 3 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice

More information

BiG BUSinESS performance At An AffoRdABLE price

BiG BUSinESS performance At An AffoRdABLE price BiG BUSinESS performance At An AffoRdABLE price powerful Capabilities for your Business Toshiba s Strata CIX 40 IP communication system puts powerful IP telephony capabilities at your small business, enterprise

More information

This guide is intended to support you setting up a new Nebula IP System from the Nebula portal.

This guide is intended to support you setting up a new Nebula IP System from the Nebula portal. Nebula IP Hosted Telephony Nebula IP System includes all the features you will find on most modern PBX s as well as some more, but where hosted solutions really excel is in the flexibility you will gain

More information

1 Page. Digital Voice Services Business User Guide

1 Page. Digital Voice Services Business User Guide 1 Page Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

End User Guide Cloud PBX

End User Guide Cloud PBX End User Guide Entrust ICT(EICT) reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your EICT representatives for further details.

More information

1 P age NEXTIVA CALL CENTER. Supervisor User Guide. nextiva.com/support 2015 NEXTIVA, ALL RIGHTS RESERVED

1 P age NEXTIVA CALL CENTER. Supervisor User Guide. nextiva.com/support 2015 NEXTIVA, ALL RIGHTS RESERVED 1 P age NEXTIVA CALL CENTER Supervisor User Guide nextiva.com/support 2015 NEXTIVA, ALL RIGHTS RESERVED 2 P age Creating Employees... 3 Creating an Employee... 3 Assigning Licenses to Employees... 7 Schedules...

More information

OFFICE FEATURES. (800)

OFFICE FEATURES. (800) OFFICE FEATURES (800) 799-0600 sales@nextiva.com Advanced Call Forwarding Call forwarding allows you to redirect calls to a third party destination such as a phone number or extension. Nextiva offers multiple

More information

Feature List Q4 2016

Feature List Q4 2016 Feature List Q4 2016 PBX Model IP1100 IP1200 IP2000 IP5000 Extensions Extension Capacity 50 100* 500 500 Import Names and Email Addresses YES YES YES YES Auto Create Extensions and Voice Mail Boxes YES

More information

Call Center Solutions Guide Release 20

Call Center Solutions Guide Release 20 2811 Internet Blvd Frisco, Texas 75034-1851 Tel +1 469 365 3000 Tel +1 800 468 3266 www.aastrausa.com Call Center Solutions Guide 2849-003 Release 20 2014 Clearspan is a Registered Trademark of Aastra

More information

Hosted PBX > CALLING FEATURES GUIDE

Hosted PBX > CALLING FEATURES GUIDE Hosted PBX > CALLING FEATURES GUIDE Get the power of Hosted PBX working for you. Keep this user guide handy for quick and easy reference to the many features available to you as a Hosted PBX customer.

More information

Telephony and collaboration made easy

Telephony and collaboration made easy Telephony and collaboration made easy Converged VoIP is a Cisco-powered and certified solution that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device

More information

Quick Reference Guide: Call Center

Quick Reference Guide: Call Center Agent Tasks Agent Automatic Call Distribution (ACD) States Your ACD state can be one of the following: Available You are available to receive calls. Unavailable You are not available to receive calls.

More information

Wyandotte Feature Overview

Wyandotte Feature Overview Wyandotte Feature Overview Residential Features Features Call Waiting *70 turn off Calling Line ID Delivery Use this feature to turn the Call Waiting service on or off. This service allows you to decide

More information

votacall unity supervisor

votacall unity supervisor votacall unity supervisor help guide contents 1 About Unity Supervisor...7 1.1 Standard vs Enterprise Features... 7 1.2 Naming Conven ons for this Help... 8 1.3 System Requirements... 8 1.3.1 Windows PC

More information

Clearspan Hosted Thin Call Center Quick Reference Guide

Clearspan Hosted Thin Call Center Quick Reference Guide Clearspan Hosted Thin Call Center Quick Reference Guide Agent Tasks 4. If you set Post call State to Unavailable, you may have to select a code that explains the reason for your unavailability. 5. If you

More information

It s time to communicate efficiently and more effectively

It s time to communicate efficiently and more effectively Datavo Business Data & Voice Solutions Introducing mydatavo It s time to communicate efficiently and more effectively mydatavo Upgrade Your Communications Service Are you ready to upgrade your communications

More information

UNITY RECEPTION HELP GUIDE

UNITY RECEPTION HELP GUIDE UNITY RECEPTION HELP GUIDE CONTENTS 1 About Unity Reception... 7 1.1 Unity Reception Enterprise... 8 1.2 System Requirements... 8 1.2.1 Windows PC Requirements... 8 1.2.2 Internet & Firewall... 8 1.2.3

More information

Software Features. Software Features

Software Features. Software Features Allworx Software Features Software Features Allworx Advanced options for improved communications. Allworx provides a wide range of software feature options to help your business increase its productivity,

More information

Integrated Access Gateway & PBX features

Integrated Access Gateway & PBX features Integrated Access Gateway & PBX features Application Software 1. Integrated Access Gateway Integrated Access Device (IAD) Feature Review Networking & Firewall VPN & VLAN SIP Gateway Feature Review 2. IP

More information

Configuring Phones to Make Basic Calls

Configuring Phones to Make Basic Calls Last Updated: April 25, 2012 This module describes how to configure Cisco Unified IP phones in Cisco Unified Communications Manager Express (Cisco Unified CME) so that you can make and receive basic calls.

More information

Cascade Voice. Advanced Telephone Systems. Simplified. Voice Services from Cascade Networks PRODUCTS. Sales: Fax:

Cascade Voice. Advanced Telephone Systems. Simplified. Voice Services from Cascade Networks PRODUCTS. Sales: Fax: Voice Services from Cascade Networks Cascade Networks offers crystal clear phone service on our dedicated fiber optic network connection to your office. With full-service features, our systems can bring

More information

AT&T Unified Communications Services Component Feature Matrix & Supported Devices

AT&T Unified Communications Services Component Feature Matrix & Supported Devices AT&T Communications Services Component Feature Matrix & Supported Devices January, 2015 Communications (UC) and Telephony Together in the Cloud AT&T UC Services provides users with one place to go for

More information

Clearspan Hosted Thin Receptionist User Guide RELEASE

Clearspan Hosted Thin Receptionist User Guide RELEASE Clearspan Hosted Thin Receptionist User Guide RELEASE 20.0.33 April 2015 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks

More information

User Features. Hosted VoIP Services. Business Portal Guide Document Version 1.1a. GCI Network Solutions Ltd. Global House. 2 Crofton Close.

User Features. Hosted VoIP Services. Business Portal Guide Document Version 1.1a. GCI Network Solutions Ltd. Global House. 2 Crofton Close. Hosted VoIP Services User Features Business Portal Guide Document Version 1.1a GCI Network Solutions Ltd Global House 2 Crofton Close Lincoln Lincolnshire LN3 4NT www.gcicom.net 2014 GCI Network Solutions

More information

PCS 560 User Manual. Version 3.2 June 2011

PCS 560 User Manual. Version 3.2 June 2011 Version 3.2 June 2011 Document No. 007 Version No. V3.2/0611/3 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com

More information

Table of Contents. End_User_Portal_0617rev4.doc Page 2 of 78

Table of Contents. End_User_Portal_0617rev4.doc Page 2 of 78 . CenturyLink End User Portal User Guide Table of Contents Portal Navigation... 4 Home Page Navigation... 4 Call Logs... 6 Exporting Call Logs... 7 Call Features... 8 Call Recording... 8 Call Settings...

More information

Handling Calls with Cisco IP Communicator

Handling Calls with Cisco IP Communicator CHAPTER 3 Handling Calls with Cisco IP Communicator How to Handle Basic Calls, page 3-1 How to Make Conference Calls, page 3-18 How to Handle Advanced Call Features, page 3-22 How to Handle Basic Calls

More information

Quick Reference Guide - Special Calling Features

Quick Reference Guide - Special Calling Features Flash Calls NOTE: Flash calls are available on devices with flash functionality. Call Transfer While engaged in call to be transferred: 1. Press flash hook on phone. The initial call is held. extension

More information

Reference Guide. IP Phone/Calling Features Voic . Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension.

Reference Guide. IP Phone/Calling Features Voic . Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension. TelNet OfficeEdge Complete Polycom VVX400 Series IP Phone. Reference Guide. IP Phone/Calling Features Voicemail Dialing Your Phone Calling Features To dial phone number or extension Lift your handset and

More information

Reference Guide. IP Phone/Calling Features Voic Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension.

Reference Guide. IP Phone/Calling Features Voic Dialing. Your Phone Calling Features. Phone Views. To dial phone number or extension. TelNet OfficeEdge Complete Polycom VVX300 / 310 IP Phone. Reference Guide. IP Phone/Calling Features Voicemail Dialing Your Phone Calling Features To dial phone number or extension Lift your handset and

More information

Mitel Phone Manager - Outlook

Mitel Phone Manager - Outlook Mitel Phone Manager - Outlook Call Control, Presence & IM for MiVoice Office 250 Overview Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone.

More information

Skype for Business. Connect to everyone, anywhere, anytime. Benefits:

Skype for Business. Connect to everyone, anywhere, anytime. Benefits: Connect to everyone, anywhere, anytime What is Skype for Business? Skype for Business provides the future of communications to the users in your business, with a single software application which consolidates

More information

ADMIN PORTAL GUIDE UC Cloud Voice

ADMIN PORTAL GUIDE UC Cloud Voice ADMIN PORTAL GUIDE UC Cloud Voice Table of Contents 1. Overview... 3 a. Getting Started... 3 b. Logging In... 3 c. System Administration... 4 2. Creating Users... 6 a. Overview Adding Single Users... 6

More information

MITEL ANYWARE COMMUNICATIONS IN THE CLOUD

MITEL ANYWARE COMMUNICATIONS IN THE CLOUD BROCHURE MITEL ANYWARE COMMUNICATIONS IN THE CLOUD MITEL ANYWARE IS A CLOUD-BASED COMMUNICATIONS SERVICE THAT DELIVERS EVERYTHING A BUSINESS NEEDS TO EMPOWER OFFICE-BASED AND MOBILE WORKERS WITH A COMPETITIVE

More information

These feature access codes let you use Collaborate features from your keypad.

These feature access codes let you use Collaborate features from your keypad. give you quick access to AT&T Collaborate SM features from the keypad on your phone. Your administrator controls your access to some of these features. You might not have access to all the features described

More information

XO Hosted PBX Customer Release Notes Call Detail Record Download Service

XO Hosted PBX Customer Release Notes Call Detail Record Download Service XO Hosted PBX Customer Release Notes Call Detail Record Download Service March 2015 Release Notes Table of Contents... 1 XO HOSTED PBX CUSTOMER RELEASE NOTES... 1 1 OVERVIEW... 3 2 FEATURE / SERVICE EXPANSION...

More information

PCS 561/562 User Manual. June 2012

PCS 561/562 User Manual. June 2012 PCS 561/562 User Manual June 2012 Document No. 018 Version No. V3.2/0612/2 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website:

More information

Multi Tenant. Bicom SYSTEMS. e d i t i o n. PBXware... Advanced Simplicity. PBXware Multi Tenant Edition

Multi Tenant. Bicom SYSTEMS. e d i t i o n. PBXware... Advanced Simplicity. PBXware Multi Tenant Edition ... Advanced Simplicity www.bicomsystems.com Edition The edition of offers an unlimited number of tenants, allowing service providers to serve the IP-PBX market with a feature-rich hosted IP-PBX solution.

More information

User Web Portal Access from

User Web Portal Access from User Web Portal Access from all devices. Business Telephone System in the Cloud International Long Distance: We offer international calls to all major countries and cities around IVR-Interactive Voice

More information

Version 1.2, 28 February Far South Networks

Version 1.2, 28 February Far South Networks COM.X IP PBX END USER GUIDE Version 1.2, 28 February 2014 Document History Version Date Description of Changes 1.0 10/01/01 First release 1.1 10/10/08 Added instructions for remote voice mailbox access,

More information

Making telephony simple and effective ipecs emg80

Making telephony simple and effective ipecs emg80 Making telephony simple and effective ipecs emg80 1 Powerful and reliable communications supporting your enterprise IP/TDM Hybrid communication platform, ipecs emg80 ipecs emg80 delivers simple and reliable

More information

User Guide Business Hosted Voice DOCUMENT VERSION: 4.0

User Guide Business Hosted Voice DOCUMENT VERSION: 4.0 User Guide Business Hosted Voice DOCUMENT VERSION: 4.0 DATE OF ISSUE: 30 NOVEMBER 2018 Welcome! We want to help your business connect. We re sure you will enjoy the benefits of these services. Plus our

More information

Voice+ Package. Reliable, Scalable and Affordable Business Communications

Voice+ Package. Reliable, Scalable and Affordable Business Communications Voice+ Package Reliable, Scalable and Affordable Business Communications Who can benefit from Cloud Telephony? If you re wanting to increase team productivity, improve responsiveness, and empower your

More information

Version 1.2, 28 February Far South Networks

Version 1.2, 28 February Far South Networks COM.X IP PBX END USER GUIDE Version 1.2, 28 February 2014 Document History Version Date Description of Changes 1.0 10/01/01 First release 1.1 10/10/08 Added instructions for remote voice mailbox access,

More information

Complete business communications, simply delivered, remarkably supported. Future Office Hosted Telephony Service, Future Office, is the most efficient and effective way to manage your voice communications.

More information

ENTERPRISE SUBSCRIBER GUIDE

ENTERPRISE SUBSCRIBER GUIDE ENTERPRISE SUBSCRIBER GUIDE Enterprise Subscriber Guide 880 Montclair Road Suite 400 Birmingham, AL 353 www. TABLE OF CONTENTS Table of Contents Introduction...6 Logging In...6 Navigation Bar, Sub-Menu

More information

Agent Tasks. Select Your Outgoing Call Identity

Agent Tasks. Select Your Outgoing Call Identity Agent Tasks Unavailable You are not available to receive calls. Wrap-Up You are wrapping up a call and you are temporarily unavailable to receive calls. Configure Your Post Sign-In ACD State 1. On the

More information

Automatic Camp On enable/disable Table Destination for Incoming trunk call

Automatic Camp On enable/disable Table Destination for Incoming trunk call OVERVIEW When a call comes in from a trunk line to a station and the station is busy, Station Hunting or Call Forward is not applied and the call cannot be terminated by applying these features, the trunk

More information

OPENTOUCH SUITE FOR THE SMB

OPENTOUCH SUITE FOR THE SMB OPENTOUCH SUITE FOR THE SMB Address all your communication and data needs POWERFUL COMMUNICATION SERVER OmniPCX Office Rich Communication Edition (RCE) Flexible communication server for small and mediumsized

More information

BT Cloud Phone. Datasheet. A phone system that s built for business. BT Cloud Phone User Feature Packs.

BT Cloud Phone. Datasheet. A phone system that s built for business. BT Cloud Phone User Feature Packs. BT Cloud Phone. Datasheet. A phone system that s built for business. BT Cloud Phone is a call-management service that s hosted in the cloud and uses the latest Voice over IP (VoIP) technology. So you have

More information

TELSTRA IP TELEPHONY PREMIUM CALL CENTRE FOR AGENTS USER GUIDE

TELSTRA IP TELEPHONY PREMIUM CALL CENTRE FOR AGENTS USER GUIDE TELSTRA IP TELEPHONY PREMIUM CALL CENTRE FOR AGENTS USER GUIDE WELCOME TO PREMIUM CALL CENTRE FOR AGENTS! This user guide provides step-by-step instructions and reference information for using TIPT Premium

More information