High-Speed Internet Quick Start Guide
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1 High-Speed Internet Quick Start Guide Connect Your World. NEED HELP? Frontier.com/HelpCenter FTR02536_FR_HSI_QSG_ENG_0916_F.indd 1
2 Contents PART 1: Wi-Fi Router Setup 4 PART 2: Configure Wi-Fi Router 8 PART 3: Frontier Setup 11 How To Connect Wireless Devices 14 Frontier Secure 18 Need Help? 19 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 3
3 Welcome to Frontier. READY, SET, BEGIN! In less than 30 minutes, you will be connected! PART 1: Wi-Fi Router Setup STEP 1 Verifying you have all Self-Installation Kit parts. After you unpack the Self-Installation Kit, please verify that you have the following parts: 3 In-Line Filters Ethernet Cable (larger connector) Phone Cord (smaller connector) Power Supply D Wi-Fi Router E You may set up your Internet connection with a desktop or laptop using the included Ethernet Cable or via a wireless device, such as a tablet or smartphone. Note: Before beginning your installation, you will need to have access to the primary address and password you were provided at the time of your service signup. You will also need your primary billing telephone number for this account. If you do not have access to this information, please call STEP 2 Disconnecting your current Internet service. Skip this step if you do not have Internet service. If you will no longer be using your current Internet service, use one of the following options: If you currently have dial-up (receive Internet service through your telephone line), unplug the phone cord from your computer and the wall jack. Set the phone cord aside. If you currently have other Internet service and use a router, disconnect the Ethernet cable (See example Step 4, ) from the computer that it is connected to, the old router and ANY computer in the home that was connected to a router or Wi-Fi Router. Your new Frontier Wi-Fi Router has Page 4 PART 1: Wi-Fi Router Setup FTR02536_FR_HSI_QSG_ENG_0916_F.indd 4
4 DSL RESET E1 DC 12V built-in wireless capabilities, which allows you to connect additional computers to your network without the need for cables. If you are replacing a current Frontier Wi-Fi Router, unplug the Ethernet Cable from your old router and plug it into the new Wi-Fi Router. STEP 3 Installing In-Line Filters on your Frontier phone service device(s). Three In-Line Filters are included in your Self-Installation Kit. Install filters on ALL phone devices. Do not install filters on phone jacks that are not in use. Connect the PHONE side of the In-Line Filter to: Phones Answering machines Caller ID units Fax machines Satellite receivers DVRs Meter readers TTY devices Emergency medical devices Security systems Some disruption in phone clarity and Internet service may occur if devices are left unfiltered. Additional filters (including wall-mount filters) are available free of charge by calling Note: Do not install filters on phone jacks that are not in use. Connecting your Phone Cord. Connect Phone Cord to the DSL port on the Wi-Fi Router E and to the DSL port on the In-Line Filter. Wall jack Wi-Fi Router Power outlet In-Line Filter A E ETHERNET E2 E3 E4 POWER D Power Supply Phone Cord C Connect the Power Supply D to the Wi-Fi Router E and plug it into a power outlet. Note: Your devices may look different than imagery shown in the guide. PART 1: Wi-Fi Router Setup Page 5 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 5
5 DSL RESET E1 E2 E3 E4 DC 12V ETHERNET POWER Turn the power switch located on the back of the Wi-Fi Router to the ON position. You will now see the DSL light blinking and the power light should be a steady red or green light. Wait for the DSL light to turn solid green before continuing the installation process. For wireless set up go to step 5. STEP 4 Connecting your Ethernet cable Ethernet port to your computer. B to your new Wi-Fi Router 1 E and the Ethernet port Wi-Fi Router E Ethernet cable B 1 Use Ethernet ports 2, 3 or 4. Do not use port 1 for initial setup. STEP 5 Verifying your High-Speed Internet connectivity. If the DSL light doesn t turn solid green after 2 minutes, check that all connections are secure and that the physical setup is complete as shown in the Final Setup Example. If you are still unable to connect, please call DSL light Power outlet D Power Supply Note: Your devices may look different than imagery shown in the guide. Page 6 PART 1: Wi-Fi Router Setup FTR02536_FR_HSI_QSG_ENG_0916_F.indd 6
6 DSL RESET ETHERNET E1 DC 12V Final Setup Example Devices may look different. Power outlet Wall jack Power Supply D In-Line Filter A Wi-Fi Router E POWER Phone (Optional) C Phone Cord E2 E3 E4 B Ethernet cable B Tablet Use Ethernet ports 2, 3 or 4. Do not use port 1 for initial setup. Note: For optimal Wi-Fi signal, your Wi-Fi router should be located in a centralized location, away from other radio devices (portable phones, baby monitors, etc.), fish tanks and microwave ovens. If you are using a wireless device that does not have an Ethernet port to connect and configure to the Wi-Fi Router, please refer to instructions on page 14. NEED HELP? PART 1: Wi-Fi Router Setup Page 7 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 7
7 PART 2: Configure Wi-Fi Router YOU RE HALFWAY THERE! STEP 1 Completing the Set-up Wizard From your computer/laptop, tablet, or smartphone, after the physical Wi-Fi Router connections have been made, open your preferred Web browser. Internet Explorer Mozilla Firefox Google Chrome Safari STEP 2 On the page that appears, enter the phone number on which your new service resides. Please enter your phone number in the box and click Submit to proceed. STEP 3 Does the name in the box appear to be the name associated with your account? Keep in mind that the name that appears on the account may be another member of your household or business. If the name is correct, click Yes. Internet Explorer is a registered trademark of Microsoft Corporation. Mozilla Firefox is a trademark of The Mozilla Foundation. Google Chrome is a trademark of Google Inc. Safari is a registered trademark of Apple Inc. Page 8 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 8 PART 2: Configure Wi-Fi
8 STEP 4 If you have an ipad, tablet, laptop, PlayStation or other wireless device, you may enjoy the benefits of wireless connectivity. Select Yes if you wish to utilize wireless connectivity with your new high speed service. If you select NO, proceed to STEP 7. If you are setting up your service with a tablet or other wireless device, please select NO and proceed to STEP 7. STEP 5 Chose a name for your wireless network: This will be a name of your choosing and will become the name of your wireless network. This must be composed of numbers and letters only. Then, enter a password in the Wireless Key field. This will be a password of your choosing and will be the password for your wireless network. The password you create will be case sensitive and must be at least 8 characters in length. STEP 6 You will now be provided with a recap of the SSID (your wireless network name) and wireless key you entered earlier. Please write the SSID and wireless key down and keep them in a safe place. This information is required to connect any wireless device (smartphone, tablet, laptop) to the wireless router. Click the Next button. STEP 7 Before you can use Frontier s High-Speed Internet service, you will need to agree to Frontier s Acceptable Use Policy. Click Yes to agree. Note: You must agree to this policy to proceed. PART 2: Configure Wi-Fi Page 9 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 9
9 Your Wi-Fi Router configuration is complete! You are now connected to your Frontier High-Speed Internet. To take advantage of your FREE Frontier account, follow the Setup in PART 3. For the setup of additional wireless computers and devices, refer back to the SSID name in Step 4 and the WPA key in Step 6. NEED HELP? Page 10 PART 2: Configure Wi-Fi FTR02536_FR_HSI_QSG_ENG_0916_F.indd 10
10 PART 3: Frontier Setup YOU RE ALMOST THERE! STEP 1 Accessing Frontier In the address bar of your Web browser, type the following address: webmail.frontier.com. Push the Enter/Return key on your keyboard. STEP 2 Logging In You will now be prompted to log in to Frontier . Please enter your Address and Password in the appropriate fields. Click Login to continue. PART 3: Frontier Setup Page 11 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 11
11 STEP 3 Terms & Conditions Please read through the Frontier Terms & Conditions. If you agree to the terms, please check the box and click I Accept to continue. Note: You will need to agree to the Frontier standard Terms & Conditions to advance with your setup. STEP 4 Registering Your Account Please select your Date Of Birth and Gender from the appropriate pull-down lists. Enter your five-digit zip code in the Zip Code field. Click Submit to continue. Note: Due to federal regulations, your birth date is required to be Children s Online Privacy Protection Act (COPPA) compliant. For more information, please visit coppa.org. Page 12 PART 3: Frontier Setup FTR02536_FR_HSI_QSG_ENG_0916_F.indd 12
12 STEP 5 Webmail is set up! You will now be able to send and receive from your new account. NOW YOU RE DONE! ENJOY YOUR ONLINE EXPERIENCE! For more information on Frontier Webmail, please visit: frontierhelp.com/faq If you are interested in setting up an client such as Outlook, Windows Mail, Mac Mail, etc., instructions can be found here: NEED HELP? Outlook and Windows are registered trademarks of Microsoft Corporation. Mac is a registered trademark of Apple Inc. PART 3: Frontier Setup Page 13 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 13
13 How to Connect Wireless Devices For initial set up, please use SSID provided on label and follow the wireless setup guide on the following pages to use wireless connection for your tablet, laptop or smartphone to Frontier High- Speed Internet. Please choose from the following sets of instructions depending on which type of wireless device you are connecting to your wireless network. Note: The icons on your device may differ from the ones depicted. Apple /ios operating system (iphone /ipad ) 1. Find and tap on the Settings icon on the device s home screen. 2. Select the network name (SSID) that corresponds to your router. 3. Once you select the network name (SSID), you will be prompted to enter the Password (WPA, from the bottom of the router). Type it in and tap on Join. 4. Once you ve connected, you will see a checkmark next to the network name (SSID). 5. Please refer to PART 2, STEP 1 of your Configure Wi-Fi Router to continue the installation process. ios is a trademark of Cisco. Apple, ipad, and iphone are trademarks of Apple Inc. Page 14 How to Connect Wireless Devices FTR02536_FR_HSI_QSG_ENG_0916_F.indd 14
14 Windows 8/8.1 operating system 1. Move the cursor to the right-hand side, swipe in from the right (if using a touch screen), or use the keyboard command Windows-C. Tap on the Settings icon to bring up the Wi-Fi settings. 2. Tap on the Wi-Fi icon to access wireless networks. 3. Ensure that Airplane mode is turned off. Select the network name (SSID) that corresponds to your router by tapping on it. 4. Once the network is selected you will be prompted to enter the Password (WPA, from the bottom of the router). After you enter it, tap Next. 5. You will then see that you are connected. 6. Please refer to PART 2, STEP 1 of your Configure Wi-Fi Router to continue the installation process. Windows is a trademark of Microsoft Corporation. How to Connect Wireless Devices Page 15 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 15
15 Android operating system 1. Swipe down from the top of the screen and tap on the Settings icon to bring up your Wi-Fi settings. 2. Make sure your Wi-Fi is turned On, then select the network name (SSID) that corresponds to your router. 3. After selecting the network name (SSID), you will be prompted to enter the Password (WPA, from the bottom of your router). Type it in and tap on Connect. 4. Once you ve connected, the device will indicate this by saying Connected next to the network name (SSID). 5. Please refer to PART 2, STEP 1 of your Configure Wi-Fi Router to continue the installation process. Android is a trademark of Google Inc. Page 16 How to Connect Wireless Devices FTR02536_FR_HSI_QSG_ENG_0916_F.indd 16
16 Amazon Kindle 1. Tap on the Settings icon on the device s home screen. 2. Select the Wi-Fi icon. 3. Select the network name (SSID) that corresponds to your router by tapping on it. 4. Once you select the SSID, you will be prompted to enter the WPA shared key (from the bottom of the router). Type it in and tap on the bottom left button on the keyboard. 5. Tap on Connect. 6. Once you ve connected, you will see the Wi-Fi icon light up and the network name (SSID) will say Connected. 7. Please refer to PART 2, STEP 1 of your Configure W-Fi Router to continue the installation process. NEED HELP? Amazon and Kindle are trademarks of Amazon.com, Inc. or its affiliates. How to Connect Wireless Devices Page 17 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 17
17 Help keep yourself and your family safe in the Digital World! Frontier Secure helps protect your devices from online threats. With help that is always there when you need it, Frontier Secure helps safeguard your digital life and equipment. MULTI-DEVICE SECURITY Helps protect against viruses, spyware, rootkits and other malware. Multi-Device Security also offers filtering, banking protection, firewall protection, URL blocking, parental controls and updates to help provide protection from new threats. CONTENT ANYWHERE Save and share files anywhere, anytime, from any qualified, Internet-connected device. We provide space in your own personal cloud for pictures, videos, music, documents and more. IDENTITY PROTECTION As identity thieves are becoming more prevalent and sophisticated in today's digital world, we help you protect yourself by providing you with tools and services to help you detect fraudulent activity* early and to quickly take action to help you recover and restore your identity should it ever become compromised. PREMIUM TECHNICAL SUPPORT 24/7 unlimited, remote access to technical support for troubleshooting and certain software package installations for up to 5 computers as well as PC tune-ups, malware removal and more. PERSONAL DEVICE PROTECTION Our plans provide you with up to $3000 of coverage for repair or replacement of your devices in the event of electronic malfunction or other device failures, including damage from power surges.** PERSONAL SECURITY PLUS BUNDLE ftrsecure.com Already a Frontier Secure customer? Call us today to activate your Frontier Secure services and learn how to get a $5 discount on your monthly bill! Requires Internet access. Internet access service and charges not included. Frontier does not warrant that the services will be error-free or uninterrupted. Taxes, governmental and Frontier-imposed surcharges, minimum system requirements and other terms and conditions apply. *Must be at least 18 years old for credit monitoring. **Preexisting conditions not covered. Claim eligibility begins after the first 30 days. Aggregate claim limits vary based on plan. Per claim service fee may apply. Replacement equipment or parts may be new or remanufactured with the same or comparable model. Additional exclusions apply. ADH-Accidental Damage from Handling protects the product from mishaps such as cracked screens, spills, and drops. ADH is only available on laptops, notebooks, tablets and ereaders. Page 18 Frontier Secure FTR02536_FR_HSI_QSG_ENG_0916_F.indd 18
18 NEED HELP? Call Frontier Tech Support 24/7/ Visit our Help Center Frontier.com/Contact-Us FTR02536_FR_HSI_QSG_ENG_0916_F.indd 19
19 Printed on recycled paper Frontier Communications Corporation. FR_HSI_QSG_ENG_0916 FTR02536_FR_HSI_QSG_ENG_0916_F.indd 20
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