HERDY HARMAN CHIEF HUMAN CAPITAL OFFICER (CHCO) TELKOM GROUP. Hong Kong, 21 January 2015

Transcription

1 BY BEST PEOPLE HERDY HARMAN CHIEF HUMAN CAPITAL OFFICER (CHCO) TELKOM GROUP Hong Kong, 21 January 2015

2 O U T L I N E 1 Telkom in Brief 2 Knowledge Management in PT Telkom 3 Strongest By Best People Case Study: The Telkomsel Way & Human Capital Transformation

3 About Telkom Government 52.6% Public 47.4% Treasury Shares 2.6% Telkom Indonesia is listed at Indonesia Stock Exchange (TLKM IJ) and New York Stock Exchange (TLK US) Strategic Objectives: Creating Superior Value Towards IDR 300 Trillion Market Capitalization in 2015 ACHIEVED! Total Shares 100,799,996,400 shares Market Capitalization at IDX IDR 313 Trillion* *) as of 31 December 2015, share price: 3105

4 Telkom Subsidiaries Telkom Subsidiaries There are 12 BoE, 4 of them is BoE for Telkom subsidiaries

5 O U T L I N E 1 Telkom in Brief 2 Knowledge Management in PT Telkom 3 Strongest By Best People Case Study: The Telkomsel Way & Human Capital Transformation

6 Telkom Corporate University: Center of Excellence The Establishment of Telkom Corporate University INVEST IN PEOPLE From Competence to Commerce Competence Centric Company Center of Chiefship : Great Leader Center of Competence : Great People Center of Certification : Global Standard Knowledge Management as a pillar of Telkom CorPU Knowledge Management LEARNING SOLUTION ARCHITECTURE Leadership Academy Functional Academy TELKOMGroup CENTER OF EXCELLENCE LEARNING SOLUTION DELIVERY SYSTEMS ASSESSMENT CENTER TELKOM UNIVERISTY ORGANIZATIONAL RESEARCH CENTER SUPPLIER/CUSTOMER DEV. SCHOOL ALLIANCE & PARTNERSHIP CENTER Learning Infrastructure LEARNING FOCUS LEARNING STRATEGY GOVERNANCE INTERNATIONAL LANGUAGE AND BUSINESS

7 Telkom Knowledge Management Framework TELKOM Kn The Best TIMES Enterprise Stakeholder Value Nurturing Learning culture & knowledge sharing culture among all knowledge workers (all Telkom Group stake holders) Knowledge Enterprise System People Process Knowledge Leader Knowledge Expert Knowledge Creator Knowledge User Knowledge Acquisition Knowledge Refinement Knowledge Sharing Knowledge Utilization Infrastructure IT Broadband Infrastructure Knowledge Management System The Telkom Way

8 TELKOM Knowledge Management Practices (Process) Knowledge Acquisition Knowledge Refinement Knowledge Sharing Knowledge Utilization Knowledge based Enterprise Innovation Employee Learning / Solution Based Learning Collaborative Problem- Solving Decision Making Knowledge Re-Use Customer Knowledge People Guided by Knowledge

9 TELKOM Knowledge Management Practices(Infrastructure) The Best TIMES Enterprise Stakeholder Value Knowledge Enterprise System People Knowledge Leader Knowledge Expert Knowledge Creator Knowledge User Process Knowledge Acquisition Knowledge Refinement Knowledge Sharing Knowledge Utilization Infrastructure IT Broadband Infrastructure KM System The Telkom Way

10 O U T L I N E 1 Telkom in Brief 2 Knowledge Management in PT Telkom 3 Strongest By Best People Case Study: The Telkomsel Way & Human Capital Transformation

11 Case Study BY BEST PEOPLE THE TELKOMSEL WAY & HUMAN CAPITAL TRANSFORMATION

12 The brutal facts for human capital

13 culture retention engagement Culture & Engagement is the most important issue company face today around the world, 87% of organizations cite culture& engagement as one of their top challenge Source: Deloitte, Human Capital Trends 2015

14 A SAD TRUTH ABOUT THE WORKPLACE According to Gallup s 2013 State of the American Workplace report, 50% of employees merely put their time in. while the remaining20% act out their discontent in counterproductive way, negatively influencing their coworkers, missing days on the job, and driving customers away through poor service. Gallup estimates that 20% group alone cost the U.S economy around half trillion dollars each year. A main cause of employee disengagement is poor leadership. JUST 30% OF EMPLOYEES ARE ACTIVELEY COMMITTED TO DOA GOOD JOB

15 The new talent of war EMPLOYER BRANDING IS BECOMING STRATEGICALLY MORE IMPORTANT 2020 Outlook: The Future of Employee Branding, UNIVERSUM 2015 A company should limit its growth based on its ability to attract enough of the right people Jim Collins

16 Generation-y and millennial generation Need to Change the way we manage Engagement, Retention & Culture including Simplify Workplace Gen Yershave apositive, can-doattitude, which canbe a great organizationalasset John W. Hobart

17 DIGItal culture CHARACTERISTIC Casual, Less People but more brain Digital Leadership Capability Young, Hip & Crowd Informal & Open Workspace Digital Skill Capability Appropriate Reward & Language used online Break-neck speed decision Digital competencies Source: AT-Kearney

18 how we deal with? We are FOCUS to Transform : PEOPLE Improving how to Attract & Recruite, Develop & Retain and Smooth Landing Retirement CULTURE Cultivate Corporate Culture THE TELKOMSEL WAY ORGANIZATION Building stronger, agile and performance driven organization

19 Focus on developing Great People

20 Corporate Culture Is More Important Than Ever Culture Cultivating is a BIG CHALLENGE!! Kompor Budaya

21 Telkomselhas a new workplace environment now.. Open Office Inspiring Environment Smart Building Shared office Space optimum Less hierarchy Transparent Moving Flexibility Energetic workspace Youth color Informal & fun workspace Digital collaboration area Working anywhere any time Provide workspace that align & support Smart Building Concept (wireless, paperless, seamless cashless),

22 Building stronger, agile and performance driven organization 1 Create zonamarking strategy (organization of Area) 2 Empower of Area to accelerate strategic objective Develop end-to-end organization for digital business Expect HQto be focus more on strategic role 5 Aggresive Performance Management

23 TELKOMSEL AS NO 148 MILLION SUBSCRIBERS Telecommunication Company In Indonesia Triple Double Digit Growth! Strong winning culture impacts on Business Result..

24 Working at telkom group HAS TO BE FUN KEEP your SPIRIT HIGH STAY YOUNG