Managed Network Services. Managing your network to enable your digital business

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1 Managed Network Services Managing your network to enable your digital business

2 Your network more efficient today, more effective tomorrow How can you optimise cost and performance today, and help your business achieve its strategic ambitions tomorrow? By letting us help you manage your network to deliver the true benefit of the digital experience. Reducing your costs, increasing your agility, and freeing you for strategic innovation. The opportunities of digital business are immense Big data analytics could deliver incremental value of USD 14 trillion in the next 10 years. This year, 35 million consumers worldwide will make a purchase on a mobile device. By 2020 more than 37 billion intelligent things will be connected to the Internet. But there are some things getting in your way While 52% companies have a digital strategy, 66% believe their current IT organisation lacks the capability to deliver it. 76% say the network is the most immature component in the cloud management stack. And the amount of time IT has for strategic innovation has fallen to under 15%. 76% say the network is the most immature component in their cloud management stack Gartner, IT Key Metrics Data 2016 The network is core to a digital strategy The further you take digitisation, the more reliant you become on network availability. The network has to support new business applications and cloud services quickly, and comply with increasing regulatory requirements. Your digital strategy calls for a network that s ubiquitous, highly flexible, and robust. It needs to be able to adapt easily to business change. What you need from your network You re looking for ways to reduce operating and capital expenditure on technology and services. You need to alleviate risk of service degradation through better end-to-end accountability. You want to get the most out of your existing network investment, while transforming to the next-generation solution. You d like fewer unforeseen cost variances and a more consumptive-based commercial model. You d like an infrastructure that allows you to support softwaredefined networking (SDN) and network function virtualisation (NFV) so you can deploy new applications and services more quickly. And it would be great to have on-demand access to technical expertise to drive innovation and performance optimisation. We can manage your network to enable your digital business When we take over operational responsibility for your network, we deliver all this and more. We help you shape and manage your network to achieve the benefit of the digital experience with reduced costs and increased agility. So you can to focus on strategic business initiatives. Troubleshoot problems 75% faster and repair network devices 32% faster when we manage the network Dimension Data, Network Barometer Report, 2015

3 Why we re your best choice for Managed Network Services We re strategic Our Network Service Optimisation Assessment service compares your strategic aspirations with your current capabilities. It analyses the gap, and makes recommendations for improvement. We re operational We handle the day-to-day management of your technology, spanning WAN, wired and wireless LAN, data centre, and security devices. We re highly skilled We hold over 30,000 certifications in 36 technologies. We also have 12,000 talented technicians in the field, and 8,500 networking certifications across multiple vendor technologies. We ve invested We ve developed a state-of-the art network management platform that monitors your network performance remotely and automatically 24 hours a day, tracking performance trends, highlighting potential issues, and taking pre-emptive action before incidents occur. We manage the whole eco-system We support all of your networking vendors, technologies, and carriers. Our integrated service management platform can link them all together, exchanging ticketing information automatically in real time. We can take a feed from your own monitoring tools too, to give us a complete view of your whole network. We re there for you 24/7 We have deployed management service centres at the global, regional, and local level, all with a single point of contact. We have 2,000 remote experts who speak 16 different languages, engineers on the ground, and spares nearby. What we re offering to do for you We will take over operational control of your network, optimise performance, and reduce your total costs. We will assume responsibility for the existing network, and transform it into a next-generation service. We re offering committed, outcome-based SLAs We ll monitor and manage the network proactively, 90% automatically We ll give you flexible pricing models and commercial terms, which can include asset transfer We ll deliver services through a comprehensive set of ITIL-aligned processes We ll own, drive, and manage the performance, availability, and capacity of your network. We deliver the whole service through an integrated global service delivery model that is supported by our network management experts deployed at global, regional, and local service centres. We ll make regular recommendations for operational improvements, and assign a transformation architect to drive a network strategy aligned with your business objectives.

4 Our network management service portfolio Wired and wireless LAN LAN switch management Wireless switch management Wireless access point management IP/ DHCP / DNS address management WAN Router management Hybrid WAN management Carrier management Performance optimisation Data centre network Application and traffic load balancing management Data centre core switching and routing management Security device management VPN site-to-site VPN remote access Firewall Intrusion detection and prevention Some of our partners We re specialists in this We re a service organisation. Managed services are our speciality. Our investment has been in the people, systems, processes, and management service centres that enable us to provide better managed services. Our commitment is to deliver for you wherever you are, at every stage in your technology journey. And we re flexible about how we do that. We can offer you anything from out-of-hours cover for your own service operation, right through to full opex consumption that includes asset transfer of your entire global network. What we care about is giving you precisely the right combination of people, processes and tools, ownership and contractual terms, to suit your current situation and future aspirations. Service Summary We can support all your vendors and technologies Our network services portfolio is comprehensive, covering wired and wireless LAN, WAN, data centre, security, and carrier support We re carrier agnostic we ll optimise the carrier services to meet your requirements We have a unified global service delivery model giving consistency everywhere Top technical talent in all major networking technologies and vendors. Let s make a start We suggest that an exploratory assessment of your existing network services would be a good place to start. A Network Service Optimisation Assessment would compare your strategic aspirations for the business with your current network service availability, capacity, and performance. We d recommend where you could make improvements to current operations, and how you should position your network to support the business strategically going forward. Get in touch If you d like to find out more about our Managed Network Services, or scope out an assessment exercise, speak to your client manager, or contact us at dimensiondata.com

5 Middle East & Africa Asia Australia Europe Americas Algeria Angola Botswana Congo Burundi Democratic Republic of the Congo Gabon Ghana Kenya Malawi Mauritius Morocco Mozambique Namibia Nigeria Oman Rwanda Saudi Arabia South Africa Tanzania Uganda United Arab Emirates Zambia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam Australian Capital Territory New South Wales Queensland South Australia Victoria Western Australia Austria Belgium Czech Republic France Germany Hungary Italy Ireland Luxembourg Netherlands Poland Portugal Slovakia Spain Switzerland United Kingdom Brazil Canada Chile Mexico United States For contact details in your region please visit dimensiondata.com/globalpresence

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