DIGITAL PHONE FEATURES GUIDE

Transcription

1 CABLE INTERNET PHONE DIGITAL PHONE FEATURES GUIDE

2 D I G I T A L P H O N E WELCOME TO BLUE RIDGE DIGITAL PHONE Congratulations on subscribing to Blue Ridge Digital Phone. We are confident that you will find great savings in the unlimited local and long-distance calling in the continental U.S., Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. And to make your life easier, Blue Ridge Digital Phone includes many popular phone features as part of your service. Please take a few minutes to browse through this guide to familiarize yourself with your new digital phone features and how they work. Thank you for choosing Blue Ridge Digital Phone. If you still have questions after reading the digital phone features guide, please call 800-CABLE-77.

3 TABLE OF CONTENTS FEATURES Caller ID Number & Name Call Waiting Call Waiting ID Call Forward Selective Call Forwarding Return Call Call Forward Busy Call Forward Ring / No Answer 3-Way Calling Repeat Dial Anonymous Caller Rejection Selective Call Rejection Selective Call Acceptance Speed Calling 8 Caller ID Blocking 911 & Directory Assistance Voic Text Message Alert TV Caller ID Selective Call Ring , , , 7 7, 8 8, EQUIPMENT Digital Phone EMTA 12

4 CALLER ID NUMBER AND NAME Caller ID lets you see the number and, if available, the name of the party that is calling you. You can decide whether or not to answer the incoming call. If you choose not to answer the call it will go to your voice mail. (if you have voic feature) Note: You must have proper equipment to see the Caller ID information transmitted. CALL WAITING With Call Waiting, you can take a second call without disconnecting the first. When you are on the telephone, a call waiting tone will alert you that you have another incoming call. You can choose to place your current call on hold and take the second call, or you can simply continue talking and the second call will be forwarded to your voic . (if you have voic feature) To use Call Waiting: Press and release the switch hook or flash button when you hear the Call Waiting Tone. Your first call will be placed on hold, and your second call will be on the line. Press the switch hook or flash button as often as you would like to switch between the two calls. To end the first call and answer the second, simply hang up. Your telephone will ring and your second call will be on the line. You can end either call by having the caller hang up. To temporarily disable Call Waiting: Dial *70 to cancel Call Waiting for the current call. Dial the number you wish to call. CALL WAITING ID With Call Waiting ID, you will be able to see the name and number of the second caller when you hear the Call Waiting tone. You can then decide whether to place the first call on hold and take the second call or continue talking and let the second call go to your voice mail. (phone must have proper equipment ) 1 Caller ID Number & Name Call Waiting Call Waiting ID

5 CALL FORWARD Call Forward allows you to forward all your incoming calls to another telephone number when you are away from home. To use the Call Forward feature: Dial *72. Dial the number that you wish to have your calls forwarded to. (enter phone number exactly as if placing a call.) The number that you wish to have your calls forwarded to will ring. When someone answers the ringing forward to phone (or voic picks up) the feature will activate. If no one answers, or if the line is busy, hang up the receiver (or press flash) for one second and repeat the steps listed above within two minutes. When you hear two beeps, Call Forwarding has been activated. To cancel the Call Forward Feature: Dial *73. Listen for confirmation (2 short beeps) that the feature has been deactivated. SELECTIVE CALL FORWARDING The Selective Call Forwarding Feature enables you to create a list of up to 12 telephone numbers that will be forwarded to a number that you designate when you receive a call from them. To access the service and listen to the prompts: Dial *63. Dial 0 to hear the instructions. The following instructions are available via voice prompts: To activate or deactivate Selective Call Forwarding: Dial *63. Listen to the ON/OFF announcement. To turn the feature on or off, press or dial 3. Cont d on next page Call Forward Selective Call Forwarding 2

6 SELECTIVE CALL FORWARDING (CONT D) You will be prompted to enter or change the Telephone Number that you want your calls forwarded to. To add a number to your forwarded number list: Dial *63. Press #. Enter the selected phone number. Press # again. Repeat the #[TN]# procedure until you have entered all of the desired TN [telephone numbers]. Hang up. Or, to add the number of the last incoming call to your list: Dial *63. Dial #01#. To review the phone numbers on your list: Dial *63. Dial 1 during the announcement. The list entries will be announced. After hearing an entry, you may press 07 to remove the telephone number from your list. To remove phone numbers from list: Dial *63. Dial *[TN]* to remove a specific TN [telephone number] from your list. * Things to Remember: Remember to turn the Selective Call Forwarding feature off when you no longer wish to have the selected telephone numbers forwarded to a different telephone number. Cont d on next page 3 Selective Call Forwarding (Cont d)

7 CALL FORWARD BUSY The Call Forward Busy feature is automatically provided with your voice mail service. It will automatically transfer incoming calls to your voice mail service when the line is busy unless you choose to answer them when you hear the Call Waiting tone. CALL FORWARD RING/NO ANSWER The Call Forward Ring/No Answer feature is automatically provided with your voice mail service. It will automatically transfer incoming calls to your voice mail service when your telephone rings and you do not answer it. RETURN CALL With Return Call, you can automatically place a call to the last number that called you. If the line is busy, it will be automatically redialed for up to 30 minutes. (feature only available for local calls -10 digits.) To use the Return Call feature: Dial *69. You will hear the telephone number of the last caller and you will be given an option to return the call. Press 1 to place the call. The last number that you received a call from will be automatically dialed. If the line is idle, the call will be placed. If the line is busy, you will be notified by a special ring when the line becomes free and the call is placed. THREE-WAY CALLING With Three-Way Calling you can set up your own 3-party conference calls. Cont d on next page Call Forward Busy Call Forward Ring/No Answer Return Call Three-Way Calling 4

8 THREE-WAY CALLING (CONT D) To use the Three-Way Calling feature: Once you are on the line with your first call, press and release the switch hook or flash button to hear a second dial tone. Dial the number for your second party. When the second party answers, press and release the switch hook or flash button. Your three-way call will begin. When finished with the call, simply hang up. REPEAT DIAL With the Repeat Dial feature, you can have a busy line automatically redialed for up to 30 minutes if the number is busy when you first dialed. You will be notified by a distinctive ring when the line is no longer busy and the call goes through. To use the Repeat Dial feature: Hang up after receiving a busy signal. Dial *66. The number will be automatically redialed until the call completes or you cancel the repeat dial feature. If the line is idle, the call will be placed. If the line is busy, you will be notified by a special ring when the line becomes free and the call is placed. If you wish to cancel the repeat dial request before the end of the 30 minute automatic redial period, you may dial *66 again. Cont d on next page 5 Three-Way Calling (Cont d) Repeat Dial

9 ANONYMOUS CALLER REJECTION Anonymous Caller Rejection blocks incoming calls from parties who are actively blocking their outbound caller ID. If the caller doesn t have caller ID to display the call will come through as unknown. When the feature is enabled, the caller is routed to an announcement. To enable and disable the Anonymous Call Rejection feature: Dial *77 to reject calls from blocked numbers. Dial *87 to allow calls from blocked numbers. SELECTIVE CALL REJECTION (CALL SCREEN SERVICE) With the Selective Call Rejection Feature, you can choose to block incoming calls from up to 12 specific telephone numbers. To access the service and listen to the prompts: Dial *60. Dial 0 to hear the instructions. The following instructions are available via voice prompts: To activate or deactivate Selective Call Rejection: Dial *60. Listen to the ON/OFF announcement. To turn the feature on or off, press or dial 3. To add a number to your blocked number list: Dial *60. Press #. Enter the selected phone number. Press # again. Repeat the #[TN]# procedure until you have entered all of the desired TN [telephone numbers]. Hang up. Or, to add the number of the last incoming call to your list: Dial *60. Dial #01#. Cont d on next page Anonymous Caller Rejection Selective Call Rejection 6

10 SELECTIVE CALL REJECTION (CONT D) To review the phone numbers on your list: Dial *60. Dial 1 during the announcement. The list entries will be announced. After hearing an entry, you may press 07 to remove the telephone number from your list. To remove phone numbers from list: Dial *60. Dial *[TN]* to remove a specific TN [telephone number] from your list. * Things to Remember: If one of your Selective Call Rejection numbers is also on another Selective Call feature list, you must deactivate Selective Call Rejection before using the other feature. SELECTIVE CALL ACCEPTANCE (AVOID-A-CALL SERVICE) With the Selective Call Acceptance Feature, you can create a list of up to 12 specific telephone numbers that you will accept calls from. All other callers will be directed to a recording. To access the service and listen to the prompts: Dial *64. Dial 0 to hear the instructions. The following instructions are available via voice prompts: To activate the Selective Call Acceptance feature: Dial *64. Listen to the ON/OFF announcement. To turn the feature on or off, press or dial 3. Cont d on next page 7 Selective Call Rejection (Cont d) Selective Call Acceptance

11 SELECTIVE CALL ACCEPTANCE (CONT D) To add a number to your accepted number list: Dial *64. Press #. Enter the selected phone number. Press # again. Repeat the #[TN]# procedure until you have entered all of the desired TN [telephone numbers]. Hang up. To review the phone numbers on your list: Dial *64. Dial 1 during the announcement. The list entries will be announced. After hearing an entry, you may press 07 to remove the telephone number from your list. To remove phone numbers from list: Dial *60. Dial *[TN]* to remove a specific TN [telephone number] from your list. * Things to Remember: Remember to turn the Selective Call Acceptance feature off when you wish to return your line to normal status and accept all incoming calls. SPEED CALLING 8 The Speed Calling 8 feature allows you to assign a speed dial code to up to eight unique numbers. To assign or change the Speed Dial code: Dial *74. Dial the speed dial code (2-9) that you wish to assign or change. Cont d on next page Selective Call Acceptance Speed Calling 8 8

12 SPEED CALLING 8 (CONT D) Dial the 10-digit telephone number that you want to assign the code to (include the 1 for long distance calls or 011 for international calls). Press #. The system will return a confirmation tone to indicate that you have successfully assigned or changed the speed dial code. To use the Speed Calling 8 Feature: Dial the speed dial digit (2-9) for the number that you wish to call. Dial #. CALLER ID BLOCKING - PER CALL With Caller ID Blocking, you can prevent your name and telephone number from being displayed on Caller ID on certain calls. If you wish to block your Caller ID (if feature isn t on your account) information from being sent to the party you are calling, simply dial *67 after going off-hook, but prior to dialing the called number. Note: Caller ID Blocking may not be available on some calls, including calls to E911. To deactivate Caller ID Blocking (Per Call): Dial *82 or *83, then the phone number you are calling. (if feature is on ccount account) This will unblock your caller information just for that call. 911 EMERGENCY CALLS In most major cities, emergency police, fire and medical services can be reached by dialing 911*. Remember, DIAL 911 immediately in case of any emergency. *Your Digital Phone allows access to E911 services that may not be accessible in the event of a power or network outage or if your broadband connection is unavailable. You should not move your Digital Phone without notifying Blue Ridge Communications at CABLE-77. The address associated with E911 is the original service address on record. If your Digital Phone equipment is moved to another address, calls to E911 using that equipment will still identify the original service address. DIRECTORY ASSISTANCE Just dial 411 for access to both local and long distance numbers. Directory Assistance calls are charged on a per-use basis. Additional charges will depend on the service requested. For prices, call Customer Service. Directory Assistance Call Completion: You can obtain a listed phone number from Directory Assistance and complete the call by having the operator dial the number or via the automated process. Additional charges apply. 9 Speed Calling 8 Caller ID Blocking 911 Emergency Calls Directory Assistance

13 VOIC Records messages from unanswered calls that you can play, save or delete any time you choose. *** A stutter dial tone when you pick up the handset indicates you have new voic messages. To retrieve messages when you are at home: 1. Dial * When prompted, enter your passcode, followed by the # key. (If this is your first time using the voic system, you will automatically be prompted to set up a passcode.) 3. You can now listen to your message OR you can access the MAIN MENU to make changes to your voic set up by pressing the * key. MAIN MENU Greetings Personal Options Record and Forward Manage Sub-mailboxes More Information To retrieve messages while you are away: 1. Dial your 10 digit home phone number. 2. As soon as voic greeting begins, interrupt by pressing * key. 3. You are prompted to enter your passcode, followed by the # key. 4. You can now listen to your messages OR you can access the MAIN MENU by pressing the * key. Voic 10

14 TEXT MESSAGE ALERTS Receive a text message on your mobile phone notifying you that you have voic on your home phone. Included free with your digital phone subscription. (Standard text message rates apply.) To setup text message alerts: 1. Log into your voic 2. Press 3 (Personal Options) 3. Press 6 (Message Alerts) 4. Press 2 (Configure your text message alerts) 5. Follow the prompts TV CALLER ID With your subscription to digital phone and digital cable, you will be able to see caller information right on your TV. Tune to Channel 999 to see the last 10 calls received and to change settings. SELECTIVE CALL RING Designate a special ring (short/long/short ring) for incoming calls. To add a phone number to list: 1. When you hear dial tone, press * Then press # and wait for a tone. 3. Enter the number you want to have a special ring. 4. Press # and then hang up. To remove numbers from list: 1. At the dial tone, press * Follow voice prompts. To turn feature on/off completely: 1. When you hear dial tone, press * Listen to on/off announcement 3. Press Text Message Alerts TV Caller ID Selective Call Ring

15 DIGITAL PHONE EMTA Your digital phone service requires the use of a Scientific-Atlanta cable/phone EMTA (provided by Blue Ridge at no additional cost.) When connected to your telephone and a cable outlet, your EMTA provides status LEDs on the front panel that indicate how well and at what state your EMTA is operating. 1. Power - Illuminates solid green to indicate that AC power is being applied to the EMTA. AC power must be available to recharge the battery. 2. DS (Downstream) - Blinks to indicate that the EMTA is receiving data from the cable network. 3. US (Upstream) - Blinks to indicate that the EMTA is sending data to the cable network. 4. Online - Illuminates solid green when the EMTA is registered on the network and fully operational. This indicator blinks to indicate one of the following conditions. The EMTA is booting up and not ready for data The EMTA is scanning the network and attempting to register The EMTA has lost registration on the network and will continue blinking until it registers again 5. Link - Illuminates solid green to indicate that an Ethernet / USB carrier is present and blinks to indicate that Ethernet / USB data is being transferred between your PC and the EMTA. 6. TEL 1 - Illuminates solid green when telephone service for line 1 is enabled. Blinks when phone line 1 is in use. 7. TEL 2 - Illuminates solid green to indicate when telephone service for line 2 is enabled. Blinks when phone line 2 is in use. 8. Battery - Illuminates solid green to indicate that the battery is charged. Blinks to indicate that the battery charge is low. Off when the EMTA is operating from battery power, when the battery charge is depleted, or the battery is defective. NOTES: After the EMTA is successfully registered on the network, the POWER and ONLINE LEDs will remain lit constantly to indicate that the EMTA is active and fully operational. When the EMTA is operating on battery power (with out AC power), the LEDs may behave differently POWER LED will blink to indicate that the unit is operating under battery power but AC power has failed. Digital Phone EMTA 12

16 NOTES 13 Notes

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