AUDIOCODES DESIGN GUIDE BUSINESS CONNECTIVITY SOLUTIONS

Transcription

1 AUDIOCODES DESIGN GUIDE BUSINESS CONNECTIVITY SOLUTIONS

2 Index Business Connectivity s... 3 Site Configuration #: Microsoft Lync with SIP Trunking...4 Site Configuration #2: Enterprise Contact Center with Local and Remote Agents...5 Site Configuration #3: Gateway with Number Portability...6 Site Configuration #4: SME s SIP Trunking Migration...7 Site Configuration #5: Mid-Size Contact Center with Remote Agents...8 Site Configuration #6: SMB with T WAN Link (North America)...9 Site Configuration #7: SIP Trunking Migration and Remote Workers...0 Site Configuration #8: Small-Office SIP Trunking Migration with ADSL2+ WAN... Site Configuration #9: UC/Centrex Services with SAS...2 Site Configuration #0: Small-Office/Home-Office (SOHO)...3 2

3 BUSINESS CONNECTIVITY SOLUTIONS AUDIOCODES DESIGN GUIDE Multi Service Business Gateways (MSBGs) and Enterprise Session Border Controllers (E-SBCs) are key components in migrating into SIP based services. MSBGs and E-SBCs provide businesses with the connectivity, interoperability, survivability, security and quality assurance required to connect to service providers over the Internet using the SIP protocol for signaling. These products can also handle the call traffic and connectivity of users in remote locations. What can you ask the customer? Do you need to connect between TDM and IP PBXs? Are you planning a deployment of SIP Trunking services? Do you need to connect into multiple SIP Trunking service providers and/or PSTN networks? Would you like to gradually connect into SIP Trunking and at the same time be able to connect directly into the PSTN as a fallback? Are you looking for an efficient and secured way to connect home-based workers into your private network? Would you like to ensure voice survivability for business continuity of your branch offices in case of a WAN failure? Do you have Legacy equipment such Analog & Digital phones and TDM PBXs but still want to enjoy the cost savings of SIP Trunking? Are you aware of what your organization s network need to be secured against when connecting into SIP Trunks or IP Centrex services? Are you looking for a highly scalable solution that will allow you to grow on a need basis without paying in advance for excess capacity? As part of the solution, are you looking for an integrated server for hosting key applications? Are you concerned about interoperability issues between your IP-PBX, UC or Contact Center and your service provider s network? Are you looking for a single demarcation point between the service provider network and the enterprise? A-La-Carte configuration options This document will detail a number of scenarios describing a selection of typical configurations used to support different types and sizes of branch offices or enterprise sites. Naturally, there are many more options and customer requirements that cannot be covered in such a document. AudioCodes products allow for various configurations and scaling options, integrating multiple WAN connectivity options, TDM interfaces, SBC session support and other software features based on the specific requirements of the customer. Mediant 800 E-SBC/MSBG Mediant 000 E-SBC/MSBG Mediant 3000 E-SBC 3

4 SITE CONFIGURATION #: MICROSOFT LYNC WITH SIP TRUNKING A global pharmaceutical company employs 2500 people in its headquarters. The company wants to deploy a Microsoft Lync 200 solution to provide advanced UC capabilities to its HQ employees, and connect the Lync Server to SIP Trunking services. At least 800 SIP Sessions are required by the company to cover the expected traffic load. The Mediant 3000 E-SBC with 008 E-SBC sessions is connecting to the SIP Trunk service provider on one side, and to the Microsoft Lync 200 Server on the other side. The Mediant 3000 E-SBC is fully certified with Microsoft Lync for secured SIP Trunking with many service providers. The same Mediant 3000 can also be upgraded to an Enhanced gateway platform. SIP Service Provider SIP Trunk Mediant 3000 E-SBC LAN M3K4/ESBC/AC Mediant 3000 Enterprise session border controller with 008 ESBC sessions including redundant chassis components, TP-630 board, RTM for TP-630 active board and System Alarm board. 4

5 SITE CONFIGURATION #2: ENTERPRISE CONTACT CENTER WITH LOCAL AND REMOTE AGENTS AUDIOCODES DESIGN GUIDE Agents A large airline is deploying a Contact Center with 500 seats for both inbound and outbound calling. The main connectivity requirements are: 500 redundant sessions to connect to a SIP Trunk service provider 250 agents are located in headquarters, another 250 are remote at home or other branches The airline is using 6 E trunks to TDM PBX With the Contact Center s SIP Application Server located in the headquarters LAN and the user agents divided between local and remote, the Mediant 3000 E-SBC provides the following elements: Resolving NAT traversal issues of remote agents Supporting up to 6 E interfaces and connection to TDM PBXs Supporting media processing features that are necessary in outbound Contact Centers, such as: - Voice Activity Detection (VAD) - Answering Machine Detection (AMD) - Call Progress Tone (CPT) - DTMF detections Carrier grade High Availability with + hardware redundancy, active calls preserved Providing E-SBC scalability option with software upgrade licenses M3K55/ESBC/AC Licenses SW/M3K57/ ESBC/Upgrade SW/M3K67/ ESBC Mediant 3000 Enterprise session border controller with redundant 252 ESBC sessions supporting SW upgrade up to 008 redundant SBC sessions including redundant chassis components, + TP-840 board, 2 RTM for TP-840 active board and 2 System Alarm board. SW Upgrade for Mediant 3000 for additional 252 (or multiple of 252) ESBC redundant sessions for redundant system with + TP-840 boards (max. supported ESBC sessions is 008). SIP Registrar for 500 Registered users. Support for Near/Far End users & Survivability, max capacity for Mediant 3000 is 2000 users. 5

6 SITE CONFIGURATION #3: GATEWAY WITH NUMBER PORTABILITY An accounting firm with 400 employees wishes to gradually migrate from connecting into an incumbent operator to connecting into a separate SIP Trunking service provider. It wants to keep utilizing its existing TDM PBX and Legacy phones. For incoming PSTN calls it wants to keep the existing DID numbers, which cannot be easily ported to other service providers in that country. For outgoing calls it wants to enjoy the cost savings of a SIP trunk. Mediant 000 Media Gateway with four E/T Spans: two spans connected to the incoming PSTN lines, and the other two connect to the TDM PBX. In addition, the outgoing calls have a static configuration in the gateway to go to the ITSP. SIP Service Provider TDM PBX 2x E/T Outgoing calls SIP Trunk 2x E/T Incoming DID Lines PSTN Legacy Phones MK-D3 Mediant 000 VoIP Gateway, 4 E/T, SIP Package Including single module of 4 spans E/T, dual 0/00BaseT Ethernet, and single AC power supply. Supports mixed configurations of Analog and Digital voice modules. Control protocol: SIP, including G.7/723./726/727/729AB Vocoders. 6

7 SITE CONFIGURATION #4: SME S SIP TRUNKING MIGRATION AUDIOCODES DESIGN GUIDE A company with 20 employees has a TDM PBX with an E (or T) trunk. To start saving on costs the company wants to connect to a SIP trunk service with PSTN fallback. In addition the company is starting a trial of a new IP-PBX that will eventually replace the TDM PBX, and searching for 40 low-cost IP Phones with High Definition voice quality. The company requires that the first 60 calls will be routed to the SIP trunk, and the rest of the calls will be routed directly to the PSTN. To provide the SIP trunk connectivity, the Mediant 000 E-SBC with 20 SBC sessions is deployed. It is configured with two Digital Voice modules, each with a single E/T span one for connecting to the TDM PBX and another for connecting to the PSTN. The solution includes a special configuration to answer the call routing requirement. In this configuration, the Mediant 000 E-SBC features a capacity of 20 TDM-to-IP sessions. The 30HD is an entry-level single line IP Phone supporting HD Voice. MK-ESBC-60 MK-VM-2SPAN IP30HDE Licenses SW/MK-ESBC- UP-0 Mediant 000 Enterprise Session Border Controller (SBC) - 60 sessions. Includes MK chassis, CRMX module (embedded CPU) with 000Base-T GE copper interface and 3 LAN Interfaces, a single AC power supply and software license for 60 SBC sessions. Mediant 000 Spare part - Digital Voice Module - Dual span 2 E/T voice module for Mediant 000 digital/mix chassis. AudioCodes 30HD IP-Phone PoE Including 2nd Ethernet port for PC, 0 Programmable keys, 2x6 Character LCD display and Power over Ethernet (PoE). Upgrade Enterprise class Session Border Controller (SBC) with 0 sessions. Including software license for additional 0 SBC sessions. Should be ordered for SBC-enabled platforms only

8 SITE CONFIGURATION #5: MID-SIZE CONTACT CENTER WITH REMOTE AGENTS A commercial bank s Contact Center has 20 seats, all of them planned for remote agents at home. Out of the 20, 70 agents require a new IP Phone and 50 agents require a home gateway to connect their analog phones. The bank requires 50 sessions for agents connectivity and an IVR application. The Mediant 000 E-SBC with 50 sessions supports a comprehensive implementation of NAT traversal features, solving the remote agents challenge by monitoring the remote registrations to the IP Contact Center and ensuring that their incoming calls can safely pass through. The 300HD IP Phones provide the remote agents the added value of high quality crisp voice when conducting an end-to-end VoIP call. For those agents who still use Analog phones the AudioCodes MediaPack 20x Broadband VoIP Home Agent with Analog Phone Remote LAN Remote Agents NAT Ethernet Analog FXS Remote Work at Home Agents Internet V P N MP-202C SRTP/TLS Bad Stuff Internet Mediant 000 E-SBC Local Agents HQ LAN IP Contact Center MK-ESBC-50 MP202C-A/2S/SIP Mediant 000 Enterprise Session Border Controller (SBC) - 50 sessions. Includes MK chassis, CRMX module (embedded CPU) with 000Base-T GE copper interface and 3 LAN Interfaces, a single AC power supply and software license for 50 SBC sessions. MediaPack 202C Broadband VoIP Gateway 2 FXS including two FXS lines, WAN port, LAN port, internal Router with Firewall, G.7/723./726/727/729AB Vocoders, SIP. IP320HDPS 320HD IP Phone with external power supply. 70 Licenses SW/MK-ESBC- REG/00 SIP Registrar for Registered users Software key for enabling 00 SIP registrations on E-SBC. This is needed to support Near and Far End users and Stand Alone Survivability. Can be ordered in multiple quantities up to the maximal described capacity

9 SITE CONFIGURATION #6: SMB WITH T WAN LINK (NORTH AMERICA) AUDIOCODES DESIGN GUIDE An American high-tech company with 00 employees wants to connect to a SIP Trunk over a T link, while still leveraging its legacy TDM PBX with T connection. It also requires an Internet Access Service over a different dedicated T leased-line. MSBG with Two T WAN leased lines: one for SIP Trunk, the other for Internet access. The MSBG is functioning as a router, a firewall and a gateway to the SIP trunk. MK-MSBG4 MK-VM-SPAN Mediant 000 MSBG Base Chassis, T DSU/CSU WAN Interface Includes CRMX (embedded CPU) with 3 GE switched LAN ports and T DSU/CSU WAN, and single AC power supply. Supports VoIP gateway functionality, basic routing (static routing, RIP v/v2, VLAN) and basic security package. Mediant 000 Spare part - Digital Voice Module - Single span E/T voice module for Mediant 000 digital/mix chassis. 9

10 SITE CONFIGURATION #7: SIP TRUNKING MIGRATION AND REMOTE WORKERS A small European company has 50 employees. The company has a PBX with BRI interface, and it wishes to connect into a triple-play services package that includes a Voice SIP trunk and Data connectivity. Also required are 3G backup and the ability to connect remote workers. Deploying the Mediant 800 MSBG enables the connection of the TDM PBX to the SIP Trunk. Next, by installing E-SBC software licenses and SIP registrations remote employees can safely connect into the SME. 3G Backup is provided through a USB Dongle that is purchased separately. M800-4B-2L-P- 4SHDSL Licenses M800-ESBC-24 SW/M800/ESBC- REG/50 SW/M800/3G- DONGLE Mediant 800 MSBG with 4 BRI Voice Interfaces and SHDSL WAN Interface Includes Mediant 800 chassis, 4 GE and 8 FE switched LAN ports with PoE Support, and single AC power supply. Supports VoIP gateway functionality, basic routing (static routing, RIP v/v2, VLAN) and basic security package. Mediant 800 Enterprise Session Border Controller (SBC) - 24 sessions. Includes Mediant 800 chassis, 2 GE switched LAN ports, single AC power supply and software license for 24 E-SBC sessions. SIP Registrar for Registered users Software key for enabling 50 SIP registrations on E-SBC. This is needed to support Near and Far End users and Stand Alone Survivability. Maximal capacity is 200 users (ver. 6.2 ). Used with ESBC enabled device only. Can be ordered in multiple quantities up to the maximal described capacity. Software license for a cellular 3G dongle (contact PM for certified dongles). 0

11 SITE CONFIGURATION #8: SMALL-OFFICE SIP TRUNKING MIGRATION WITH ADSL2+ WAN AUDIOCODES DESIGN GUIDE A law firm with 20 employees wants to upgrade its old TDM Key System and phones to an IP PBX with IP Phones, and wants to connect into SIP Trunking services over an ADSL2+ WAN service. The migration is planned to be gradual: a) TDM Key System connecting to SIP trunk b) Hybrid TDM and IP PBXs with SIP trunk c) Pure IP-PBX and IP Phones with SIP trunk The IP Phones should be powered over Ethernet. Deploying the Mediant 800 MSBG first enables the connection of the TDM Key System to the SIP Trunk over ADSL2+ with an option of connecting to the PSTN as a fallback. Next, by installing E-SBC software licenses, SIP registrations and 300HD IP Phones allows a gradual migration process from TDM to IP (PBX & Phones), supporting a mix of them at the beginning, and later on moving into a pure IP-to-IP connectivity. M800-4S4O4B- 2L-P-AVDSL IP320HDE Licenses SW/M800/ ESBC/24 SW/M800/ESBC- REG/50 Mediant 800 MSBG with 4 FXS and 4 FXO Voice Interfaces and ADSL2+ WAN Interface Includes Mediant 800 chassis, 4 GE and 8 Fast Ethernet switched LAN ports with PoE Support, and single AC power supply. Supports VoIP gateway functionality, basic routing (static routing, RIP v/v2, VLAN) and basic security package. 320HD IP-Phone PoE Including 2nd Ethernet port for PC, 6 Programmable keys, 32x64 Graphic LCD Display and Power over Ethernet (PoE). Mediant 800 SBC Software Module Software License Key for 24 sessions of Session Border Controller. SIP Registrar for Registered users Software key for enabling 50 SIP registrations on E-SBC. This is needed to support Near and Far End users and Stand Alone Survivability. 20

12 SITE CONFIGURATION #9: UC/CENTREX SERVICES WITH SAS An advertising agency with 50 workers whishes to connect into hosted UC and IP-Centrex services. As part of the move the agency wants to upgrade its legacy Analog phones into IP phones with external power supplies. The agency expects a 00% growth in personnel to 00 workers (supported by 24 SBC sessions) during the next year, and would like to prepare enough capacity. The solution is required to provide survivability in case of WAN failure. Deploying the Mediant 800 MSBG enables the connection of the TDM PBX to the SIP Trunk. Next, by installing E-SBC software licenses and SIP registrations remote employees can safely connect into the SME. 3G Backup is provided through a USB Dongle that is purchased separately. M800-ESBC-24 IP320HDPS Licenses SW/M800/ESBC- REG/50 Mediant 800 Enterprise Session Border Controller (SBC) - 24 sessions. Includes Mediant 800 chassis, 2 GE switched LAN ports, single AC power supply and software license for 24 E-SBC sessions. 320HD IP-Phone with external power supply Including 2nd Ethernet port for PC, 6 Programmable keys and 32x64 Graphic LCD Display. SIP Registrar for Registered users Software key for enabling 50 SIP registrations on E-SBC. This is needed to support Near and Far End users and Stand Alone Survivability. 50 (+50) 2

13 SITE CONFIGURATION #0: SMALL-OFFICE/HOME-OFFICE (SOHO) AUDIOCODES DESIGN GUIDE A small art gallery with 5 employees needs broadband ADSL2+ connectivity with high quality voice along with a router and firewall. Each employee has a laptop and there are two printers and one fax machine that need to be connected to the office LAN network. The MediaPack 252 (MP-252) is a sophisticated, multimedia home gateway for broadband networks with Multi-play support. It integrates a set of state-of-the art features and multiple chargeable services that used to be provisioned separately into one cost-effective device. For the SOHO customer the MediaPack 252 provides an opportunity to enjoy diverse multimedia services at home occupying minimum real-estate and cabling. Among its many features, the MP-252 supports ADSL2+, HD VoIP, SIP Based SOHO PBX, up to six DECT extensions sharing four flexible numbers, Router, Firewall, 2 FXS ports for fax machines, Print Server and File Server. MP252WDNB/ FULL MediaPack 252 Residential Gateway ADSL, 2 FXS, 4 LAN, USB WiFi, DECT, Mobile@Home including ADSL2+, two FXS lines, optional WAN port, 4 LAN ports, WiFi 802.n,3 USB, internal Router with Firewall, G.7/G.729AB Vocoders, SIP, DECT with Home PBX, Bluetooth connection to mobile phones. 3

14 About AudioCodes AudioCodes Ltd. (NasdaqGS: AUDC) designs, develops and sells advanced Voice over IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader focused on converged VoIP & data communications and its products are deployed globally in Broadband, Mobile, Cable, and Enterprise networks. The company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Gateways, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers and Value Added Applications. AudioCodes underlying technology, VoIPerfectHD, relies on AudioCodes leadership in DSP, voice coding and voice processing technologies. International Headquarters Hayarden Street, Airport City Lod 705, Israel Tel: Fax: AudioCodes Inc. 27 World s Fair Drive, Somerset, NJ Tel: Fax: Contact us: Website: 20 AudioCodes Ltd. All rights reserved. AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open s Network, OSN, Stretto, Trunk- Pack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What s Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice. Ref.# LTRM / V.