ABOUT ASTELLIA. [Tapez un texte]

Transcription

1 Training Catalogue 2017

2 [Tapez un texte] ABOUT ASTELLIA Astellia is a leading provider of network and subscriber intelligence enabling mobile operators to drive customer experience and business performance. Astellia s vendor-independent real-time monitoring and troubleshooting solution covers end-toend 2G, 3G and 4G from radio access to core network. Astellia s scalable products and expert services address the needs of operators full value chain: CEM, network performance, customer care, marketing and commercial. Leveraging its experience gained through 5,000 audits carried out globally and its partnership with more than 200 operators, Astellia brings service providers actionable mobile intelligence designed to deliver first class services, improve network performance and maximize revenues. Headquartered in France, Astellia has a worldwide presence with offices in Brazil, Canada, Lebanon, Russia, Singapore, South Africa, Spain and USA.

3 [Tapez un texte] NETWORK & SUBSCRIBER INTELLIGENCE Nova is Astellia s real-time monitoring and troubleshooting solution for multi-vendor and multitechnology mobile networks (2G, 3G, and 4G). Nova brings unique network and subscriber intelligence to improve customer experience and mobile operators' business performance, optimize end-to-end network performance, service quality and enhance subscriber satisfaction (Net Promoter Score). Nova provides operators with capabilities to detect, correlate, analyze, report and troubleshoot issues related to network performance, handset behavior and subscriber usage. Nova meets Operations & Engineering's requirements, but also those of Customer Service, Marketing & Commercial teams. NETWORK OPS & ENGINEERING Optimize E2E network QoS with independent & reliable metrics Reduce CAPEX & OPEX CUSTOMER SERVICE Handle complaints efficiently Reduce churn risk Increase customer satisfaction MARKETING Create offers adapted to customers usage Increase revenues CUSTOMER VALUE COMMERCIAL Increase HVC revenues Manage SLAs Value your customers

4 [Tapez un texte] Astellia s solution also offers a wide range of associated services such as audits (CEM, performance, revenue assurance, fraud detection...), product customization to ensure the solution fits operators processes and decision paths as well as training sessions. Analysis Query, KPI and dashboards customization CUSTOMIZATION CONSULTING SERVICES Assessment with recommendations (CEM, performance, swap, ) MONITORING SOLUTION Skill transfer: Analysis methodology, 2G, 3G, 4G technologies TRAINING SYSTEM ADMINISTRATION Astellia solution administration outsourcing

5 [Tapez un texte] ASTELLIA TRAINING CENTER Astellia provides year round training opportunities, either at customer premises or at Astellia s offices. This allows customers employees to gain the knowledge and skills required for their particular area of expertise. They can choose from a wide range of training courses and formats: TELECOM TRAINING In the fast-paced telecom industry good knowledge of the specificities of wireless network technologies is an important competitive advantage. Telecom Trainings provide trainees with a clear understanding of the latest developments in mobile technologies. As Astellia s instructors spend the major part of their time carrying out consulting services, their classes are illustrated with real customer case studies from over the world. These telecom trainings are addressing the following topics: - 2G, 3G,4G technologies - Radio, Access, Core networks - Signalling, User Plane, Protocols Objectives: Update knowledge and skills on mobile network technology evolutions PRODUCT TRAINING Astellia provides tailor made methods to leverage use of the entire Nova suite for both Astellia s solution administrators and users. Courses combine lectures, customer case-studies and practical exercises for trainees to leave with the knowledge they need to accelerate adoption, lower administration costs and impact business results. Thanks to these product trainings operators will maximize their Nova solution investment. Product trainings focus on: - Product description: user interface, feature, menu navigation... - Product usage: optimization methodology, tricks & tips, dashboard & metrics creation... Objectives: Take full advantage of the Astellia solution

6 [Tapez un texte] This document provides the list of generic telecom & product training sessions as well as a brief summary of their contents. Customized training sessions can be defined upon request to fit perfectly specific needs. For more information, please contact us! Tel:

7 [Tapez un texte] Telecom Training... 8 LTE/EPC Overview... 9 Voice Over LTE Overview LTE Radio Interface LTE Radio Optimization LTE/EPC Signalling & Protocols UMTS Overview UMTS Radio Optimization UMTS Signalling & Protocols GPRS Signalling & Protocols GSM Signalling & Protocols Introduction to mobile networks User Training Nova Customer Analytics Nova Care Nova EPC (CP and UP) Nova Usage Analytics Nova Core CS-IMS Nova UMTS Nova Explorer Nova Alerter Nova RAN Nova Geo Nova Explorer (RAN) Nova Performance Analytics Roaming RAN Packet Service Monitoring Administrator Training Nova Solution Administration Neptune Astellia Solution Administration... 38

8 s Telecom Training

9 LTE/EPC Overview 2 days 12 Basic UMTS knowledge Telecom engineers, consultants and managers who want to get the basic knowledge to understand the architecture, procedures and services of LTE/EPC networks Covering LTE technologies, this course provides a solid basis for those who need to understand the global system behaviour, including network architecture evolution, functionalities of each network elements and LTE procedures description. This course also examines the evolving role of LTE (including its capabilities, strengths and limitations) and provides a strong LTE background with a global description of the LTE network and evolutions (VoLTE, LTE Advanced) - Understand the main evolutions from 3G to LTE - Describe the LTE network architecture - Describe and understand the principles of Qos and bearers management - Describe and understand LTE air interface - List the main services offered by LTE network - List the different channels and understand the associated mapping - Describe and understand the main procedures - Describe the mobility features supported by LTE - LTE description - LTE/EPC network architecture - QoS and Bearers management - Radio interface description - Services in LTE - Voice Over LTE description - Channel description and mapping - Basic procedures - LTE Advanced description 9

10 Voice Over LTE Overview 2 days 8 EPC/LTE knowledge Telecom engineers, consultants and managers who want to get in depth knowledge on VoLTE signaling procedures and associated protocols This course provides to the a detailed description of all the protocols and procedures for Voice over LTE. It gives general knowledge of the architecture, functions and protocols in the IP Multimedia Subsystem (IMS) as defined for VoLTE. All main procedures between mobile station and network are described from end to end and step by step. This training will be delivered by one of the Astellia experts who have accumulated a large experience thanks to the different audits they have performed on many mobile networks all over the world. - Describe the architecture of a LTE/EPC network and the main function of each network element - Describe the characteristics and function of each Node involved in VoLTE Calls. - List the different protocols used in VoLTE Procedure. - Explain the different steps to make a VoLTE Call. - Understand the SRVCC/ Roaming and ICS scenarios. - EPC overview - Qos and Bearers management - Bearer setup procedure - IMS: architecture, nodes and functionalities - Public and private user identities - IMS Protocols - VoLTE Introduction - VoLTE Procedure - VoLTE Policy and Charging Control - VoLTE SRVCC - VoLTE Roaming - VoLTE ICS 10

11 LTE Radio Interface 3 days 12 This is a detailed two-day course containing all the relevant information required for telecommunication professionals wanting to learn about the LTE radio interface. It provides detailed information about the evolved radio access interface, e-utran. The course covers different aspects of LTE air interface through seven sections from radio interface overview to deep explanation of both uplink and downlink operations. Good knowledge of radio basics and EPS system architecture. LTE RF design, performance, and optimization engineers. - Describe the e-utran architecture and explain in details roles of different nodes - Understand different protocols of LTE air interface (RRC, PDCP, RLC, MAC and Physical layer) - Master different e-utran procedures (acquisition, random access, DL/UL transmission) - Identify LTE mechanisms to enhance performances such as MIMO, CQI and HARQ - Identify different mobility and power control procedures - Describe the different features associated to the LTE advanced - LTE architecture Overview - Air Interface protocols - LTE Air Interface Essentials - System Acquisition and Access - Downlink Operations - Uplink Operations - Mobility and Power Control - LTE Advanced 11

12 LTE Radio Optimization 2 days 12 LTE air interface basics and RF optimization principles. LTE RF design, performance, and optimization engineers.. This LTE Radio Optimization course provides knowledge and skills needed for successful delivery of LTE network optimization activities. Through five sections, the course provides a deep understanding of LTE radio optimization from identifying performances degradations to how to enhance network quality by taking appropriate optimization step. - List LTE RF Optimization Objectives - Understand RF Optimization Process - Define LTE RF KPIs and map them to RAN counters - Tune LTE radio parameters - Master how Radio Optimization in LTE helps to trouble shoot and improve defined KPIs - Analyze KPIs, investigate degradations and enhance network quality - Deep understand SON features and their impact on network KPIs - RF optimization process - LTE RAN KPIs - LTE RAN parameter tuning - LTE troubleshooting use cases - LTE SON optimization 12

13 LTE/EPC Signalling & Protocols 2 days 12 Basic knowledge on LTE/EPC network architecture Telecom engineers, consultants and managers who want to get in depth knowledge on LTE/EPC signalling procedures and associated protocols This course provides to the a detailed description of all the protocols used on the different interfaces of a LTE/EPC network. All main procedures between mobile station and network are described from end to end and step by step. For each procedure, this presentation is associated to a list of case studies showing some examples of failures. This training will be delivered by one of the Astellia experts who have accumulated a large experience thanks to the different audits they have performed on many mobile networks all over the world. - Describe the architecture of a LTE/EPC network and the main function of each network element - List the different protocols; identify their location in a LTE/EPC network. - Describe the characteristics and function of each protocol - Explain the different steps of the main procedures - Perform investigation on typical failure cases - LTE/ EPC network architecture overview - Protocols in a LTE/EPC network - Signalling procedures - Case studies 13

14 UMTS Overview 2 days 12 3G systems and services have a significant impact on the mobile telecommunication industry. Covering 3G technologies, this course provides an excellent basis for those who need to understand the scope, implementation options, business drivers and rollout strategies for 3G systems. This course also examines the evolving role of 3G (including its capabilities, strengths and limitations) and provides a strong 3G background with a global description of the UMTS network and evolutions. This course provides an advanced technical overview of the current and future 3G technologies. Basic GSM and GPRS knowledge Telecom engineers, consultants and managers who want to get the basic knowledge to understand the architecture, procedures and services of 3G networks - Describe the 2G network architecture - Understand the evolution from 2G to 3G - Describe the basics of UMTS network architecture - Describe the Core Network and Iu interface procedures - Describe the UTRAN and Iub interface procedures - Describe the radio interface - Understand the R5/R6 evolution of the UMTS network (HSDPA/HSUPA) - Mobile networks from 2G to 3G - UMTS network architecture - UMTS radio interface description - UMTS Core network description - UTRAN description - UMTS network evolutions 14

15 UMTS Radio Optimization 2 days 12 This UMTS Radio Optimization course provides knowledge and skills needed for successful delivery of UMTS network optimization activities. Through five sections, the course provides a deep understanding of UMTS radio optimization from identifying performances degradations to how to enhance network quality by taking appropriate optimization step. UMTS air interface basics and RF optimization principles. UMTS RF design, performance, and optimization engineers.. - Describe UMTS radio interface - Understand RF optimization principles and procedures - List different tools used for UMTS radio optimization - List KPI and counters impacting UMTS radio network quality - Identify RF performances degradation issues - Tune UMTS radio parameters in order to enhance network performances - Discuss practical cases of optimization issues and solutions - UMTS RF basics - UMTS optimization cycle - Radio performances analysis - UMTS radio network parameters tuning - Optimization issues and solutions 15

16 UMTS Signalling & Protocols 3 days 12 This course provides to the a detailed description of all the protocols used on the different interfaces of a UMTS network for both circuit and packet parts. All main procedures between mobile station and network are described from end to end and step by step. For each procedure, this presentation is associated to a list of case studies showing some examples of failures. This training will be delivered by one of the Astellia experts who have accumulated a large experience thanks to the different audits they have performed on many mobile networks all over the world. Basic knowledge on UMTS architecture Telecom engineers, consultants and managers who want to get in depth knowledge on UMTS signalling procedures and associated protocols - Describe the architecture of UMTS network and the main function of each network element - List the different protocols; identify their location in a UMTS network. - Describe the characteristics and function of each protocol - Explain the different steps of the main procedures - Perform investigation on typical failure cases - UMTS Network Overview - Protocols in UMTS Network - Signalling procedures - Case studies 16

17 GPRS Signalling & Protocols 1 day 12 This course provides to the a detailed description of all the protocols used on the different interfaces of a GPRS network, from radio access to core network. All main procedures between mobile station and network are described from end to end and step by step. For each procedure, this presentation is associated to a list of case studies showing some examples of failures. This training will be delivered by one of the Astellia experts who have accumulated a large experience thanks to the different audits they have performed on many mobile networks all over the world. Basic knowledge on GPRS network architecture Telecom engineers or consultants who want to get in depth knowledge on GPRS signalling procedures and associated protocols - Describe the architecture of a GPRS network and the main function of each network element - List the different protocols; identify their location in a GPRS network. - Describe the characteristics and function of each protocol - Explain the different steps of the main procedures - Perform investigation on typical failure cases - GPRS Network Overview - Protocols in GPRS Network - Signalling procedures - Case studies 17

18 GSM Signalling & Protocols 2 days 12 This course provides to the a detailed description of all the protocols used on the different interfaces of a GSM network, from radio access to core network. All main procedures between mobile station and network are described from end to end and step by step. For each procedure, this presentation is associated to a list of case studies showing some examples of failures. This training will be delivered by one of the Astellia experts who have accumulated a large experience thanks to the different audits they have performed on many mobile networks all over the world. Basic knowledge on GSM network architecture Telecom engineers or consultants who want to get in depth knowledge on GSM signalling procedures and associated protocols - Describe the architecture of a GSM network and the main function of each network element - List the different protocols; identify their location in a GSM network. - Describe the characteristics and function of each protocol - Explain the different steps of the main procedures - Perform investigation on typical failure cases - GSM Network Overview - Protocols in GSM Network - Signalling procedures - Case studies 18

19 Introduction to mobile networks 2 days 12 For several decades now, mobile are all around the world. Services like data and multimedia have evolved, especially thanks to 3G and 4G technologies that played a major role in the unification of the mobile networks. This course provides a strong knowledge on the mobile networks (GSM, GPRS UMTS and LTE/EPC), mobile services as well as their evolutions. This course also examines the architecture of these networks by focusing on the network and the associated services. Basic knowledge on Telecom engineers, consultants and managers who want to get the basic knowledge to understand the architecture, procedures and services of mobile networks from 2G to 4G. - Understand the general specifications of the GSM, GPRS and UMTS and LTE/EPC specifications - Describe the GSM, GPRS,UMTS and LTE/EPC architectures - Understand the main protocols related to these technologies - Understand & Explain the interchanges over the networks, involving GSM, GPRS, UMTS and LTE/EPC technologies - Understand the evolution from 2G to 3G and 4G - Understand the Radio Interface principles for the different technologies - Understand and explain the technologies performances - Definition & main specifications - Cellular coverage principles - GSM Overview (Network architecture, Radio Interface principles, Main procedures) - GPRS Overview (Main specifications, Main concepts, GPRS procedures) - UMTS Overview (Evolution to 3G, Radio interface description, UMTS Evolution HSDPA & HSUPA) - LTE/EPC Overview (Main specifications, Network architecture, Radio interface description, EPC procedures, VoLTE introduction) 19

20 User Training

21 Nova Customer Analytics 2 days 8 Basic telecommunications knowledge of the GSM / GPRS / UMTS/ EPC networks and protocols Anyone from technical customer care or marketing department who will have to use Nova Customer Analytics for analysis and troubleshoot of the activity of specific customers. Nova Customer Analytics allows operators to quickly resolve network problems that affect high-value and corporate subscribers. This course provides a strong knowledge on Nova Customer Analytics and describes the method to evaluate QoE from a group of subscribers down to individual subscribers, taking into account their location, handset and service usage. - Understand Nova Customer Analytics solution architecture and the interaction between components - Describe Customer Analytics configuration and administration - Troubleshoot CEM solution installation and configuration - Describe the architecture solution and monitored interfaces - Use Nova Customer Analytics GUI - Create subscribers groups and associate SLA - Characterize mobile telecommunications services quality - Nova Customer Analytics architecture - Nova Customer Analytics configuration and administration principles - Nova Customer Analytics GUI description - Subscribers groups and SLA management - Services quality analysis. 21

22 Nova Care 1 day 8 Designed for Customer Service and Technical Support teams, Nova Care provides subscriber experience overview assessments and fast customer complaint analysis. Nova Care enables agents to get a better understanding of the problem experienced by any complaining subscriber and make them feel they are valued and thus reduce the customers frustration when problems are experienced. Basic Telecommunication knowledge on mobile networks. Agents from customer care team or technical support teams in charge of customer complaints. - Understand Nova Care solution objectives, key benefits and value added - Describe the basic concept and principle of operation of Nova Care - Characterize mobile telecommunications services quality - Use Nova Care solution - Respond to customer complaints using Nova Care. COURSE OUTLINE - Nova Care introduction - Nova Care architecture and principles - Nova Care statistics - Nova Care Graphical User Interface - Investigation methodology with Nova Care 22

23 Nova EPC (CP and UP) 4 days 3 days (CP only) 8 Good telecommunications knowledge of the 4G networks (in particular protocols involved in the EPC interface) Anyone from technical department (optimization, O&M, Quality ) who will have to use Nova EPC for troubleshoot and optimization of a 4G Network Astellia Nova solution helps operators overcome the technical challenges they might face when deploying their LTE services. Nova EPC allows mobile operators to manipulate big data and bring real-time business knowledge across the organization by providing capabilities to detect, analyze, troubleshoot and report issues related to network performances, handset behaviour and subscriber usage. This course provides a strong knowledge on Nova EPC and describes the investigation methodology to lead the user from high level KPIs to protocol decoding. - Describe and understand the EPC architecture and the main basic procedures - Describe the architecture of Nova EPC (Control Plan and User Plan) solution - Perform high level Analysis by using the Nova EPC viewers (Analytics, Explorer, Alerter) - Manage the KPI s available in the Nova EPC viewers - EPC Architecture & basic procedures - Nova EPC architecture - Introduction to CDR and statistics - Nova Manager - Nova Explorer - Nova Analytics - Nova Alerter 23

24 Nova Usage Analytics 1 day 8 Nova Analytics is a powerful, easy to use and flexible multi-dimensional analysis application. It allows reporting of 100% User Plane usage and Quality of Experience. It enables Optimization, Marketing and Management teams to get unique report on subscribers behaviour and usage for mobile data services. This course will provide attendees with the knowledge and method to have access to the richness of information provided by Nova Analytics dashboard pack for Data Service Usage Management. Basic telecommunication knowledge on mobile data services Any engineer from technical and marketing department who will have to use Nova Analytics application - Understand Nova Analytics UP PS Solution - Configure each product of the Solution - Understand the multi-dimensional data matrix principles - Describe the reports dimensions and their associated KPI - Use the KPI dictionary - Use Nova Analytics main features - Nova Usage Analytics Overview - Nova Usage Analytics Basics - Nova Mediation - Nova Analytics - Nova Explorer 24

25 Nova Core CS-IMS 3 days 8 Basic telecommunications knowledge of networks and protocols of circuit switching core network interfaces (ISUP, MAP, SMS, BICC, SIP) Anyone from technical department who will have to use Nova Core CS for troubleshoot Nova Core CS-IMS solution provides mobile operators with capabilities to detect, correlate, analyse, troubleshoot issues related to network performance and to enhance subscriber satisfaction. When issues have their deep source on the Core CS, Nova Core CS-IMS provides the missing puzzle piece of your investigation thanks to the monitoring of the core network links (MAP, ISUP, SIP etc.). It can also be used to feed your marketing and management teams with network KPIs bringing more value to your business analysis. This course provides a strong knowledge on Core CS-IMS and describes the method that will help you: To troubleshoot more efficiently and quickly To share more valuable KPIs with your teams - Describe and understand Core CS-IMS architecture and basic procedures - Describe the architecture of Nova Core CS-IMS solution - Use Nova Core CS-IMS viewers to perform high level and/or detailed analysis - Core CS protocols and basic procedures - IMS protocols and basic procedures - Nova Core CS solution architecture - Nova Manager - Nova Explorer - Nova Analytics 25

26 Nova UMTS 3 days 8 Basic telecommunications knowledge of the UMTS networks (in particular protocols involved in the Iu interface) Anyone from technical department who will have to use Nova Core CS for troubleshoot premises Nova UMTS is Astellia's real-time monitoring and troubleshooting solution for 3G networks. Based on Iu interface monitoring, Nova UMTS brings unique network and subscriber intelligence to improve customer experience and mobile operators' business performance, optimize end-to-end network performance, service quality and enhance subscriber satisfaction. Nova UMTS meets Operations & Engineering's requirements, but also those of Customer Service, Marketing & Commercial teams. Nova UMTS provides operators with capabilities to detect, correlate, analyse, report and troubleshoot issues related to network performance, handset behaviour and subscriber usage. This course provides a strong knowledge on Nova UMTS and describes the investigation methodology to lead the user from high level KPIs to protocol decoding. - Describe and understand the UMTS architecture and the different basic procedures - Configure the Cigale Iu engine - Use Nova UMTS viewers to perform high level and/or detailed Analysis - Architecture network and Iu protocols - Cigale Iu engine - Nova Analytics - Nova Explorer 26

27 Nova Explorer 1 day 8 Good telecommunications knowledge on mobile networks and associated protocols. Anyone who wants to use Nova Explorer for advanced troubleshooting or customer complaints. The Nova Explorer web-based application is designed for customer support and optimization teams. Nova Explorer enables fast investigation of customer complaints and advanced troubleshooting of QoS deteriorations over multitechno networks (LTE, UMTS, GPRS and GSM). - Display whole activity on chosen interfaces for network troubleshooting - Use advanced features like distribution and filters - Track a specific user activity - Get an end-to-end call tracing - Export data - Nova Explorer introduction - Nova Explorer GUI description - User activity tracking feature - Call trace feature - Data export feature 27

28 Nova Alerter 1 day 8 Based on Astellia s probes, Nova Alerter monitors subscribers activity across the whole network and assists operation centre staff in uncovering issues that are undetectable with network equipment-focused supervision systems. Nova Alerter ensures real-time detection of any efficiency issues, such as: - Inefficiency impacting roamers - SMS degradation - International links inefficiency and cuts - Data session set up success rate Good telecommunications knowledge on mobile networks and associated protocols. Anyone who wants to use Nova Alerter for real time alarms supervision - Understand the process of alarms generation - Supervise alarms and understand their signification - Perform a top-down analysis from alarm to detailed CDR - Manage the KPI s available in Nova Alerter - Nova Alerter introduction - Nova Alerter GUI description - From Nova Alerter to Nova Explorer - Alarms and KPIs configuration 28

29 Nova RAN 5 days 8 GSM, UMTS and LTE RF optimization principles. This training catalogue includes different trainings dealing with 2G, 3G and LTE radio interface and optimization. RF design, performance, and optimization engineers. Nova RAN is a multi-technology & multi-vendor radio optimization solution which uses network equipment Call Trace files to measure RF coverage & quality of the network. It facilitates daily radio optimization tasks by automating recurrent analysis and reduces drastically the number of drive tests. This solution, including Nova Geo, Nova Explorer and Nova Performance Analytics dashboards of radio KPIs is the perfect solution for radio optimization engineers to maintain and optimize a high level of QoS on the radio network. This course provides a strong knowledge on Nova RAN and describes the methodology to lead the user from radio KPIs radio measurements and detailed troubleshooting. - Understand the Nova RAN Optimization Architecture - Configure settings for the different algorithms of Nova Geo - Understand and review the results - Follow up after changes implementation - Use Nova RAN viewers to perform high level and/or detailed Analysis - ANR (neighbours) - Overshooting - PSC/PCI clashes - Maps (Geolocation, Topology, Parameters) - Nova Explorer introduction and GUI description - Nova Explorer features (Call trace, Filtering, Data export) - Nova Performance Analytics (Radio dashboard, Reporting...) - Nova Manager (Cluster creation, KPI creation ) 29

30 Nova Geo 3 days 8 Nova Geo is a multi-technology & multi-vendor radio optimization tool which uses network equipment Call Trace files to measure RF coverage & quality of the network. It facilitates daily radio optimization tasks by automating recurrent analysis and reduces drastically the number of drive tests. Coupled with Nova Performance Analytics dashboards of radio KPIs, Nova Geo is the perfect tool for radio optimization engineers to maintain and optimize a high level of QoS on the radio network. This course provides a strong knowledge on Nova Geo and describes the methodology to pinpoint coverage holes & traffic hotspots, detect bad RF conditions, missing neighbours, etc. GSM, UMTS and LTE RF optimization principles. This training catalogue includes different trainings dealing with 3G and LTE radio interface and optimization. RF design, performance, and optimization engineers. - Configure settings for the different algorithms - Understand and review the results - Export commands, maps, result files - Follow up after changes implementation - ANR (neighbours) - Overshooting - PSC/PCI clashes - Maps (Geolocation, Topology, Parameters) 30

31 Nova Explorer (RAN) 1 day 8 Good telecommunications knowledge on mobile networks and associated protocols. This training catalogue includes different trainings dealing with 2G, 3G and LTE radio interface and optimization. Anyone who wants to use Nova Explorer for advanced troubleshooting or customer complaints. The Nova Explorer web-based application is designed for customer support and optimization teams. Nova Explorer enables fast investigation of customer complaints and advanced troubleshooting of QoS deteriorations over multi-techno networks (LTE, UMTs, GPRS and GSM). - Display whole activity on chosen interfaces for network troubleshooting - Use advanced features like distribution and filters - Identify network s top offender elements and main causes of unsuccessful calls - Study performances by means of statistics and histograms - Track a specific user activity - Geolocate calls over the map with useful information such as radio conditions - Get an end-to-end call tracing - Export data (.csv or PCAP) to partners - Nova Explorer introduction - Nova Explorer GUI description - User activity tracking feature - Call trace and decoding features - Geolocation features - Data export feature 31

32 Nova Performance Analytics 1 day 8 Good telecommunications knowledge on mobile networks and associated protocols. This training catalogue includes different trainings dealing with 2G, 3G and LTE radio interface and optimization. Any engineer from technical and marketing department who will have to use Nova Analytics application. Nova Performance Analytics is a web-based application that provides network analytics and KPI trend analysis capabilities. Nova Performance Analytics enables multi-dimensional data manipulation (network element, QCI, group of subscribers & devices) to provide marketing and optimization teams with business-oriented dashboards and reports that facilitate decision-making. The solution provides KPI trend analysis, allowing operators to identify unusual performance behavior, understand subscriber usage patterns and carefully guard the quality of experience delivered to their subscribers in order to reduce churn. - Understand dashboards basics and concepts - Describe the reports dimensions and their associated KPI - Use the online web help and xdr dictionary - Use Nova Analytics main features - Link to Nova Explorer for deep troubleshooting - Customize reports - Nova Performance Analytics Overview - Nova Performance Analytics Basics - Astellia s GERAN, UTRAN and eutran dashboards and maps - Links to Nova Explorer - Report customization and creation 32

33 Roaming RAN 1 day 8 Basic telecommunications knowledge of the 2G/3G networks Anyone from technical or marketing department who will have to use Roaming RAN for troubleshoot, optimisation and analysis of roaming services on a 2G/3G network Roaming is an important source of revenue. Increasing the roamer capture rate automatically leads to increase revenues. The network has to be tuned to capture more roamers. Operators need to be aware of where roamers are entering the network and what problems they meet. Therefore an analysis of roamers activity (down to cell level) is of fundamental importance. Roaming RAN software is designed to track roamers by IMSI, locate exact points where they enter the network, detect where calls are made and which is their network of origin. This course provides a strong knowledge on Roaming RAN solution and describes the method to supervise roamers activities and increase associated revenues. - Describe and understand the architecture and the different basic procedures - Configure Cigale Roaming engine - Use Roaming RAN viewers to perform high level and/or detailed analysis - Roaming basics - Roaming RAN engine - Roaming RAN viewers (Activity Analysis) 33

34 Packet Service Monitoring 2 8 Basic telecommunications knowledge of mobile networks as well as IP services Anyone from technical department (optimization, radio ) who will have to use PSM for troubleshoot and optimization of data services on 2.5G or 3G network Providing high quality of experience for mobile data services is a key factor in increasing customer satisfaction and retention. Many vendors claim to provide Quality of Experience KPIs but in most cases these metrics only measure the QoS. Astellia s Packet Service Monitoring (PSM) measures the quality of experience perceived from the subscriber s perspective for data services such as MMS, s, video streaming, Internet and Wap. This course provides a strong knowledge on PSM tool and describes the method to measure the subjective quality experienced by individual users and performs investigation from service session summaries to detailed application layers. - Describe and understand the main protocols involved in data services on the mobile networks - Configure the PSM engine - Use PSM to perform high level and/or detailed analysis on data services - PSM basics - PSM engine - PSM viewers (Activity Analysis and Nova Explorer) 34

35 Administrator Training

36 Nova Solution Administration 2 days 8 Basic telecommunications knowledge of the mobile networks technologies Anyone in charge of the Administration of the Astellia Nova Solution Astellia Nova solution provides mobile operators with capabilities to detect, correlate, analyze, and troubleshoot issues related to network performance in order to enhance subscriber satisfaction. A centralized administration of this solution is available in order to ensure the right behaviour of Astellia Nova solution to monitor and optimize the QoS of your mobile network. With a large part dedicated to practical exercises, this course describes the method and principles to totally administrate and supervise the Astellia Nova solution. - Describe Astellia Nova solution architecture - Proceed to Basic Administration of Nova Solution - Proceed to Basic Nova Solution Monitoring - Analyze services generated by Cockpit tools - Nova architecture and Administration overview - Nova connection to applications & servers - Nova system administration - Nova telecom administration - Nova monitoring with cockpit - Nova solution suggested components check 36

37 Neptune 1 day 8 Basic knowledge in mobile networks architecture and protocols. Anyone in charge of the configuration and administration of Neptune probes.. Neptune is Astellia s new generation of intelligent high capacity passive IP probing system designed to help operators monitor and optimize their mobile broadband networks while traffic surges. Neptune s powerful and scalable platform is designed to support high IP traffic on Ethernet links and supports network evolution It performs Control Plane and User Plane capture and processing over Giga Ethernet links. This course provides a strong knowledge on Neptune probe and describes the method and procedures to configure and administrate this platform.. - Describe the main principles of the Neptune probe configure the Neptune probe - Describe the HW and SW technical specifications of the Neptune probe - Administrate and supervise the Neptune probe - Manage file configuration of Neptune probe - Neptune overview - Neptune technical characteristics - Neptune configuration - Neptune administration and supervision 37

38 Astellia Solution Administration 2 days 8 Basic telecommunications knowledge of the mobile networks technologies. Anyone in charge of the administration of the Astellia solution. The architecture of the Astellia solution is modular and based on the mobile network size. A centralized administration of this solution is available in order to ensure the right behaviour of Astellia solution to monitor and optimize the QoS of your mobile network. With a large part dedicated to practical exercises, this course describes the methodology and principles to completely administrate and supervise the Astellia solution. - Describe the HW and SW Astellia solution architecture - Describe the main concepts used in ASM tools - Analyse alarms and reports generated by ASM tools - Investigate and troubleshoot problems on Astellia solution - Perform Astellia solution upgrade - Administration presentation - Administration tools - ASM functionalities - Alerting system and reporting - Investigation methodology - Astellia solution upgrade 38