Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

Transcription

1 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) First Published: Last Modified: Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) Cisco Systems, Inc. All rights reserved.

3 CONTENTS CHAPTER 1 Features of Your Cisco Unified IP Phone 1 Cisco Unified IP Phone Phone Connections 1 Buttons and Hardware 3 Hookswitch Button 4 Cisco Unified IP Phone Phone Connections 4 Buttons and Hardware 6 Paper Label 8 Clean the Phone Screen 8 General Phone Information 8 Footstand 8 Phone Display Angle 9 Raise Phone Angle 9 Lower Phone Angle 9 Important Headset Safety Information 10 CHAPTER 2 Messages 11 Messages Overview 11 Personalize Voic 11 Check for Voice Messages 12 Listen to Voice Messages 12 CHAPTER 3 Calling Features 13 Agent Greeting 14 Auto Answer 14 Auto Answer with Speakerphone 14 Auto Barge 14 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) iii

4 Contents Call Forward 14 Forward Calls Using Feature Button 15 Call Pickup 15 Answer Call Using Pickup 16 Answer Call Using Group Pickup 16 Call Waiting 16 Answer Call Waiting 16 Codes 16 Place Call Using Client Matter Code 17 Place Call Using Forced Authorization Code 17 Conference 17 Set Up Conference Using Hookflash 17 Drop Conference Party Using Hookflash 18 Set Up Conference 18 Hookflash 19 Hold 19 Hold Call 19 Meet Me Conference 19 Host Meet Me Conference 19 Join Meet Me Conference 20 Monitoring and Recording 20 Multilevel Precedence and Preemption 20 Mute 21 Mute Phone 21 Plus Dialing 21 Dial International Number 21 Redial 22 Redial Number 22 Shared Lines 22 Speed Dial 23 Place Call with Speed Dial 23 Transfer 23 Transfer Call Using Hookflash 23 Transfer Call Using Transfer Button 24 Toggle Calls Before Completing Transfer 24 iv Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

5 Contents WebDialer 24 Call Cisco Directory Contact Using WebDialer 24 Manage WebDialer Preferences 25 Sign Out of WebDialer 25 Sign In to the Cisco Unified Communications Self Care Portal 26 CHAPTER 4 FAQs and Troubleshooting 27 Frequently Asked Questions 27 Troubleshooting Tips 28 Conference 28 Conference Button Is Unresponsive 28 Meet Me Conference Busy Tone 28 Cannot Access the Self Care Portal 28 CHAPTER 5 Product Safety, Security, Accessibility, and Additional Information 29 Safety and Performance Information 29 Power Outage 29 Phone Behavior During Times of Network Congestion 29 Cisco Product Security Overview 29 Accessibility Features 30 CHAPTER 6 Warranty 31 Cisco One-Year Limited Hardware Warranty Terms 31 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) v

6 Contents vi Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

7 CHAPTER 1 Features of Your Cisco Unified IP Phone Cisco Unified IP Phone 6901, page 1 Cisco Unified IP Phone 6911, page 4 General Phone Information, page 8 Cisco Unified IP Phone 6901 The following sections describe the Cisco Unified IP Phone 6901 hardware. Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 1

8 Phone Connections Features of Your Cisco Unified IP Phone 1 Slot for Ethernet cable. 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 2 Handset connection. 5 DC adaptor port (DC48V). 3 Slot for handset cable. 6 Slot for DC adaptor cable. 2 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

9 Features of Your Cisco Unified IP Phone Buttons and Hardware Buttons and Hardware 1 2 Hookswitch Hold button Activates the features (hookflash) on your phone. Places a connected call on hold. 3 Redial button Dials the last dialed number. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 3

10 Hookswitch Button Features of Your Cisco Unified IP Phone 4 Line button Allows you to pick up a second incoming call. The Line button LED indicates the call status. Allows you to answer a ringing call and swap between two calls on the same line. Also, you can use the line button to create a new call when the phone is idle. The LED associated with the line button lights up to reflect the line status. Color LEDs indicate the line state: Green, steady Active call Green, flashing Held call Amber, Flashing Incoming call Amber, steady Call Forward All activated Red, steady Remote line in use (shared line) Red, flashing Remote line on hold 5 Volume button Controls the handset (off hook) and the ringer volume (on hook). 6 7 Keypad Handset with light strip Allows you to dial phone numbers. Lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Hookswitch Button The cradle rest of your phone contains the hookswitch button. You can press and quickly release the hookswitch button to activate features (hookflash) on your phone. Cisco Unified IP Phone 6911 Phone Connections The following sections describe the Cisco Unified IP Phone 6901 hardware. For your phone to work, it must be connected to the corporate IP telephony network. 4 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

11 Features of Your Cisco Unified IP Phone Phone Connections 1 DC adaptor port (DC48V). 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 2 AC-to-DC power supply (optional). 5 Access port (10/100 PC) connection. 3 AC power wall plug (optional). 6 Handset connection. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 5

12 Buttons and Hardware Features of Your Cisco Unified IP Phone Buttons and Hardware Handset with light strip Paper label Transfer button Lights up to indicate a ringing call (flashing red) or a new voice message (steady red). A paper strip used to enter name and contact numbers. Transfers a call. 4 Conference button Creates a conference call. 5 Hold button Places an active call on hold. 6 Line button Allows you to pick up a second incoming call and to resume a held call. The LED shows call status. 6 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

13 Features of Your Cisco Unified IP Phone Buttons and Hardware Speakerphone button Keypad Mute button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button lights green. The speakerphone audio path does not change until you select a new audio path (for example, by picking up the handset). Allows you to dial phone numbers. Toggles the microphone on or off. When the microphone is muted, the button lights red. 10 Volume button Controls the handset and speakerphone volume (off hook) and the ringer volume (on hook). 11 Messages button Auto dials your voice messaging system. 12 Redial button Dials the last dialed number. 13 Feature button Depending on the phone setup, the feature button provides you with access to Speed Dial, Call Forward All, Pickup, Group Pickup and Meet Me features. You can configure up to nine items on the feature button. To access these features, press the feature button followed by the number associated with the feature. You must press the feature button and the number within five seconds of each other. The number can only be a single digit number from 1 9. You can access the following features either off hook or on hook: Call Forward All Allows you to forward a call. Pickup Allows you to pickup a call on the third party phone. Group Pickup Allows you pick up a call within a group. Meet Me Allows you setup a conference. 14 Handset Phone handset. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 7

14 Paper Label Features of Your Cisco Unified IP Phone Paper Label Clean the Phone Screen Cisco Unified IP Phone 6911 does not include an LCD display. Cisco provides a paper strip, which can be used to enter name and contact numbers. If your phone screen gets dirty, wipe it with a soft, dry cloth. Caution Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures. General Phone Information Footstand This section contains information that is common to all the IP Phone models in this guide. If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. 8 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

15 Features of Your Cisco Unified IP Phone Phone Display Angle 1 Insert the connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Phone Display Angle Raise Phone Angle Connect the footstand to the lower slots for a higher viewing angle, as shown in the following figure. Lower Phone Angle Connect the footstand to the upper slots for a lower viewing angle, as shown in the following figure. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 9

16 Important Headset Safety Information Features of Your Cisco Unified IP Phone Important Headset Safety Information When you plug in your headset, lower the volume of the headset speaker or device. Remember to lower the volume before you unplug the headset. Caution If you use a headset at loud volumes for long periods of time, you may experience temporary or permanent hearing loss. Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in case of emergency or in noisy environments. Don't leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are in proximity of your headset or headset cables. 10 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

17 CHAPTER 2 Messages Messages Overview, page 11 Personalize Voic , page 11 Check for Voice Messages, page 12 Listen to Voice Messages, page 12 Messages Overview Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. Voice messages are stored on your voic system. Your company determines the voic system your phone uses. For information about the commands that your voic service supports, see the voic service user documentation. Personalize Voic To personalize voic For Cisco Unified IP Phone 6901: Use the keypad to dial the voic access number provided by your system administrator, then follow the voice prompts. For Cisco Unified IP Phone 6911: Press Messages, then follow the voice prompts. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 11

18 Check for Voice Messages Messages Check for Voice Messages Check for voice messages in any of these ways: Look for a solid red light on your handset. You can configure the visual message waiting lamp using the Self Care Portal. Listen for a stutter tone when you lift the handset. You can configure the audible message waiting lamp using the Self Care Portal. Related Topics Sign In to the Cisco Unified Communications Self Care Portal, on page 26 Listen to Voice Messages To listen to voice messages: For Cisco Unified IP Phone 6901: Use the keypad to dial the voic access number provided by your system administrator and then follow the voice prompts to listen to your messages. For Cisco Unified IP Phone 6911: Press Messages and then follow the voice prompts to listen to your messages. 12 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

19 CHAPTER 3 Calling Features Agent Greeting, page 14 Auto Answer, page 14 Auto Barge, page 14 Call Forward, page 14 Call Pickup, page 15 Call Waiting, page 16 Codes, page 16 Conference, page 17 Hookflash, page 19 Hold, page 19 Meet Me Conference, page 19 Monitoring and Recording, page 20 Multilevel Precedence and Preemption, page 20 Mute, page 21 Plus Dialing, page 21 Redial, page 22 Shared Lines, page 22 Speed Dial, page 23 Transfer, page 23 WebDialer, page 24 Sign In to the Cisco Unified Communications Self Care Portal, page 26 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 13

20 Agent Greeting Calling Features Agent Greeting Auto Answer Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed. When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting ends or answer the call over the greeting. For more information, contact your system administrator. (Cisco Unified IP Phone 6911 only) Auto Answer prompts your phone to automatically answer incoming calls after one ring. Your system administrator sets up Auto Answer to work with your speakerphone. Auto Answer with Speakerphone Auto Barge Call Forward Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them. Auto barge, if configured, allows you to barge into a shared line call automatically. For example, in a shared line scenario, when you go off hook and a call remote is already in use, you can barge into the call automatically. Call Forward allows you to forward calls on your phone to another number. There are two types of call forwarding features that your system administrator may set up on your phone: You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to the Self Care Portal. Unconditional call forwarding (Call Forward All): Applies to all calls that you receive. Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage) Applies to certain calls that you receive, according to conditions, and is accessible only from the Self Care Portal. When forwarding calls from your phone, enter the call forward target phone number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. Your system administrator can set up other call forward options that: 14 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

21 Calling Features Forward Calls Using Feature Button Allow calls placed from the call forward target phone number to your phone to ring through, rather than be forwarded. Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain. Related Topics Sign In to the Cisco Unified Communications Self Care Portal, on page 26 Forward Calls Using Feature Button (Cisco Unified IP Phone 6911 only) Step 1 Press Feature followed by the predetermined number set up for Call Forward All. Step 2 Listen for a dial tone, then enter the phone number to which your calls will be forwarded. A visual confirmation is displayed as a solid amber light on the handset. Step 3 To cancel call forwarding, repeat Step 1. When you lift the handset, you will hear a stutter tone until you cancel call forwarding. The visual confirmation turns off when Call Forward All is canceled. Call Pickup This procedure applies to the Cisco Unified IP Phone 6911 only. Call Pickup allows you to answer a call ringing on a coworker s phone by redirecting the call to your phone. You may use Call Pickup if you share call handling tasks with coworkers. There are two ways you can pick up a call: Pickup Allows you to answer a call ringing on another phone within your call pickup group. If multiple calls are available for pickup, your phone picks up the oldest ringing call first. Group Pickup Allows you to answer a call on a phone outside your call pickup group by: Using a group pickup number provided by your system administrator. Dialing the number of the ringing phone if the destination user s direct number is present in one of the current user's associated groups. Your system administrator sets up the call pickup group you are in and the call pickup buttons for your call handling needs and work environment. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 15

22 Answer Call Using Pickup Calling Features Answer Call Using Pickup This procedure applies to the Cisco Unified IP Phone 6911 only. Step 1 If Auto Pickup is set up on your phone, press Feature followed by the predetermined number set up for Call Pickup to transfer a ringing call within your pickup group to your phone. The call is connected. Step 2 If Auto Pickup is not set up, press Line or lift the handset to connect the call. Answer Call Using Group Pickup This procedure applies to the Cisco Unified IP Phone 6911 only. Step 1 If Auto Group Pickup is set up on your phone, press Feature followed by the predetermined number set up for Call Pickup to answer a call on a phone outside your pickup group. Step 2 Enter the group pickup number to connect the call. Step 3 If Auto Group Pickup is not set up, press Line or lift the handset to connect the call. Call Waiting Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including: A call waiting tone (single beep) An amber flashing Line button Answer Call Waiting Codes To answer the ringing call, press the flashing amber Line button. Your phone puts the original call on hold automatically and connects the ringing call. Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes provided by your administrator: 16 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

23 Calling Features Place Call Using Client Matter Code Client Matter Code (CMC) requires you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. Forced Authorization Code (FAC) allow you to manage call access and accounting. Your administrator can require that you enter a valid authorization code before the call connects. Place Call Using Client Matter Code Step 1 Step 2 Dial a number. After the tone, enter a CMC. Place Call Using Forced Authorization Code Step 1 Step 2 Dial a number. After the tone, enter an FAC. Conference Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature. You can set up a conference by using the: Hookflash feature on the Cisco Unified IP Phone Conference button on the Cisco Unified IP Phone The conference ends when all the participants hang up. Set Up Conference Using Hookflash This procedure applies to the Cisco Unified IP Phone 6901 only. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 17

24 Drop Conference Party Using Hookflash Calling Features Step 1 Step 2 Step 3 Step 4 Step 5 Verify that you are on an active call (not on hold). Press and release the hookswitch to get a dial tone. Dial the desired phone number. Wait for the recipient to answer or skip to Step 5 while the call is ringing. Press and release the hookswitch again. The conference begins. Note You can only include three participants in a conference. Use the hookflash feature to drop a participant from a conference. Drop Conference Party Using Hookflash This procedure applies to the Cisco Unified IP Phone 6901 only. Step 1 Step 2 Verify that you are in a conference. Press and release the hookswitch. The party who joined last is dropped from the conference. Note Only the conference host can drop a party from a conference. Set Up Conference This procedure applies to the Cisco Unified IP Phone 6911 only. Step 1 Verify that you are on an active call (not on hold). Step 2 Press Conference. Step 3 Step 4 Step 5 Step 6 Enter the phone number for the party you want to add to the conference. Wait for the party to answer or skip to Step 5 while the call is ringing. Press Conference again. The conference begins. (Optional) Repeat these steps to add more parties. 18 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

25 Calling Features Hookflash Hookflash This procedure applies to the Cisco Unified IP Phone 6901 only. Hookflash allows you to access the features in the list that follows. To use hookflash, quickly press and release the hookswitch button on the phone cradle rest. You access the following features using hookflash: Answer a call Transfer between two calls (when one call is incoming only) Initiate a conference call Remove a conference participant Hold Hold allows you to put an active call into a held state. Hold Call Step 1 To put a call on hold, press Hold. The Line button flashes green. The party that is put on hold hears the preset music. Step 2 To resume the call, press the flashing green Line button, press Speaker (Cisco Unified IP Phone 6911 only), or go off hook if the handset is in the cradle. Meet Me Conference Host Meet Me Conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference. The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. This procedure applies to the Cisco Unified IP Phone 6911 only. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 19

26 Join Meet Me Conference Calling Features Press Feature followed by the predetermined Meet Me number set up by your system administrator. You are connected to the conference. Join Meet Me Conference Step 1 Step 2 Dial the Meet Me phone number provided by the conference host. If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call again. Monitoring and Recording Monitoring and Recording allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis. Users might receive audible alerts during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not receive an audible alert. Multilevel Precedence and Preemption This procedure applies to the Cisco Unified IP Phone (SCCP) only. In some environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: Precedence indicates the priority associated with a call. Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you want to choose a priority (precedence) level for an outgoing call, contact your system administrator for a list of corresponding precedence numbers for calls. If you want to make a priority call, enter the MLPP access number provided by your system administrator, followed by the phone number. If you hear a special ring (faster than usual) or special call waiting tone, you are receiving a priority call. If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first. If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through. 20 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

27 Calling Features Mute When you make or receive an MLPP-enabled call, you hear special ringtones and call waiting tones that differ from the standard tones. If you enter an invalid MLPP access number, a verbal announcement alerts you to the error. An MLPP-enabled call retains its priority and preemptive status when you: Put the call on hold Transfer the call Add the call to a three-way conference Answer the call using PickUp Mute This procedure applies to the Cisco Unified IP Phone 6911 only. Mute allows you to block audio input for your handset and speakerphone, so that you can hear other parties on the call but they cannot hear you. Mute Phone This procedure applies to the Cisco Unified IP Phone 6911 only. Step 1 Press Mute to turn Mute on. Step 2 Press Mute again to turn Mute off. Plus Dialing Dial International Number Plus Dialing allows you to press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in a phone number for international dialing. It applies only for off-hook dialing. When you press and hold the * key for at least 1 second, a tone plays. The corresponding tone stops after one second. Step 1 Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 21

28 Redial Calling Features Step 2 The corresponding tone stops to indicate that the * has changed to a + sign. Dial the international number. Redial Redial allows you to call the most recently dialed phone number. Redial Number To redial a number: On Cisco Unified IP Phone 6901, go off hook and press Redial. On Cisco Unified IP Phone 6911, press Redial this button.. You can be off hook or on hook when you press Shared Lines Shared lines allow you to use one phone number for multiple phones. You may have a shared line if you have multiple phones and want one phone number, share call handling tasks with coworkers, or handle calls on behalf of a manager. For example, if you share a line with a coworker: When a call comes in on the shared line: Your phone rings and the Line button flashes amber. Your coworker s phone rings and the Line flashes amber. If you answer the call: Your Line button turns green. Your coworker s Line button turns red. When button is red, and if auto barge is enabled, you can auto barge a call by going off hook or make a new call, if auto barge is disabled. If you put the call on hold: Your Line button flashes green Your coworker s Line button flashes red. When the Line button flashes red, your coworker can pick up the call. Related Topics Answer Call Using Pickup, on page Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

29 Calling Features Speed Dial Answer Call Using Group Pickup, on page 16 Speed Dial This procedure applies to the Cisco Unified IP Phone 6911 only. Speed Dial allows you to press a button and enter a preconfigured code to place a call. Before you can use Speed Dial on your phone, you must set up Speed Dial in the Self Care Portal. Place Call with Speed Dial Depending on the setup, your phone can support this Speed Dial feature: Feature Button: Allows you to quickly dial a phone number if the button and a code is set up for speed dialing. This procedure applies to the Cisco Unified IP Phone 6911 only. Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal. To place a call, press the Feature button enabled for speed dial. Transfer Transfer allows you to redirect a connected call from your phone to another number. You can redirect a single call to another number that you specify. Transfer is accomplished differently depending on the phone model you have: Hookflash is used to transfer calls from the Cisco Unified IP Phone The Transfer button is used to transfer calls from the Cisco Unified IP Phone You can connect two calls to each other without remaining on the line. Transfer Call Using Hookflash This procedure applies to the Cisco Unified IP Phone 6901 only. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 23

30 Transfer Call Using Transfer Button Calling Features Step 1 Step 2 Step 3 Step 4 Step 5 Verify that you are on an active call (not on hold). Press and release the hookswitch to get a dial tone. Enter the phone number of the transfer recipient. Wait for the recipient to answer or skip to Step 5 while the call is ringing. Hang up to complete the transfer. Transfer Call Using Transfer Button This procedure applies to the Cisco Unified IP Phone 6911 only. Step 1 Verify that you are on an active call (not on hold). Step 2 Press Transfer. Step 3 Enter the phone number of the transfer recipient or press a speed dial button. Step 4 Wait for the recipient to answer or skip to Step 5 while the call is ringing. Step 5 Press Transfer again or hang up to complete the transfer. Toggle Calls Before Completing Transfer WebDialer (Cisco Unified IP Phone 6911 only) After you connect to the transfer recipient, but before you transfer a call to this party you can press the Line button to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. This procedure applies to the Cisco Unified IP Phone 6911 only. WebDialer allows you to call contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Call Cisco Directory Contact Using WebDialer This procedure applies to the Cisco Unified IP Phone 6911 only. 24 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

31 Calling Features Manage WebDialer Preferences Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Sign in to the Self Care Portal. Locate the Directory and search for a coworker. Select the number that you want to dial. If this is your first time using WebDialer, review the preferences on the Make Call page. Select Dial. The call is now placed on your phone. To end a call, select Hang up or hang up from your phone. Manage WebDialer Preferences This procedure applies to the Cisco Unified IP Phone 6911 only. Step 1 Step 2 Initiate a call using WebDialer to access the Make Call page. The Make Call page displays the first time that you use WebDialer, after you select the number that you want to dial. Select one of the following options from the Make Call page: Preferred language Determines the language used for WebDialer settings and prompts. Use preferred device Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. If you have more than one phone of the same type, it will be specified by device type and MAC address. Do not display call confirmation If selected, the WebDialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after clicking on a contact from the Cisco Directory. Disable Auto Close If selected, the call window does not close automatically after fifteen seconds. Sign Out of WebDialer This procedure applies to the Cisco Unified IP Phone 6911 only. Select Sign Out in the Make Call or Hang Up page. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 25

32 Sign In to the Cisco Unified Communications Self Care Portal Calling Features Sign In to the Cisco Unified Communications Self Care Portal Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes. Before you can access any of your options, such as speed dial or personal address book, you must sign in. When you finish using the portal, sign out. Note Some features may not be available for your phone, and thus you can't set the features up in the Self Care Portal. Sometimes, you can access the Cisco Unified Communications Self Care Portal without signing in. For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide at / Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Obtain the portal URL, user ID, and default password from your administrator. Typically, the portal URL is or hostname/ucmuser. Open a web browser on your computer and enter the URL. If prompted to accept security settings, select Yes or Install Certificate. Enter your user ID in the Username field. Enter your password in the Password field. Select Login. Select Logout to sign out. 26 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

33 CHAPTER 4 FAQs and Troubleshooting Frequently Asked Questions, page 27 Troubleshooting Tips, page 28 Frequently Asked Questions Q. When I put a call on hold by pushing the Hold button, why doesn t pushing the button again resume the call? A. The Hold button is used only to put a call on hold. To resume a call, press the Line button. Q. How do I access a feature using the Feature button? A. You need to press the Feature button followed by the number that is set up for the feature you are trying to access. The number must be pressed within five seconds of pressing the Feature button. Q. Why does my phone not work ( wake up ), when it worked before? A. If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain time. Your phone will wake up at the time set by your system administrator. See your system administrator to have the sleep and wake up times changed. Q. My phone played the ringtone four times in succession, but there is no call. What does this mean? A. The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a certain time. Your phone will wake up at the time set by your system administrator. See your system administrator to have the sleep and wake up times changed. Q. What do I do if message indicator prompts your phone to display flashing red light? A. Your phone firmware has identified an internal error. Try unplugging the phone from the power source, wait one minute, and then plug the phone back in. If the message indicator still flashes red light, contact your system administrator. Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 27

34 Troubleshooting Tips FAQs and Troubleshooting Troubleshooting Tips Conference The following sections describe common issues and solutions. Conference Button Is Unresponsive You have set up a conference call and the Conference button is unresponsive. Possible Cause You have reached the maximum number of conference participants. Solution Ask one of the participants to drop, or drop a conference participant. Meet Me Conference Busy Tone You hear a busy tone after dialing into a Meet Me conference. Possible Cause The conference host has not yet joined the conference. Solution Try calling back again. Cannot Access the Self Care Portal Problem You can't access your Self Care Portal. Possible Cause Your password must be reset or your administrator may have changed your access to the pages. Solution Contact your administrator. 28 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

35 CHAPTER 5 Product Safety, Security, Accessibility, and Additional Information Safety and Performance Information, page 29 Cisco Product Security Overview, page 29 Accessibility Features, page 30 Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing. Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: Administrative tasks, such as an internal port scan or security scan Attacks that occur on your network, such as a Denial of Service attack Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 29

36 Accessibility Features Product Safety, Security, Accessibility, and Additional Information to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at regulations/export-administration-regulations-ear. Accessibility Features The Cisco Unified IP Phones 6901 and 6911 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired html You can also find more information about accessibility at this Cisco website: 30 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

37 CHAPTER 6 Warranty Cisco One-Year Limited Hardware Warranty Terms, page 31 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) 31

38 Cisco One-Year Limited Hardware Warranty Terms Warranty 32 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

39 INDEX A accessibility features 30 Agent Greeting 14 alerts 3, 6 Auto Answer, description 14 Auto Barge, description 14 B buttons 3, 6 Cisco Unified IP Phone Hold 3 line 3 Volume 3 Cisco Unified IP Phone Conference 6 Hold 6 line 6 Messages 6 Mute 6 programmable feature 6 Speakerphone 6 Transfer 6 Volume 6 C Call Forward All 14, 15 description 14 setup 15 on primary line 15 Call Pickup, description 15 Call Waiting, description 16 calling features 14, 15, 16, 17, 19, 20, 21, 22, 23, 24 Agent Greeting 14 Auto Answer 14 Auto Barge 14 Call Forward All 14 Call Pickup 15 calling features (continued) Call Waiting 16 Codes 16 Conference 17 hold 19 Meet Me 19 Monitoring and Recording 20 Mute 21 Plus Dialing 21 Redial 22 Shared Lines 22 Speed Dial 23 Transfer 23 WebDialer 24 check voice messages 12 Cisco Unified IP Phone , 3, 4 buttons and hardware 3 connections 1 footstand 4 hookswitch 3, 4 Cisco Unified IP Phone , 6, 8 buttons and hardware 6 connections 4 footstand 8 Client Matter Codes (CMCs), description 16 conference 6, 17, 18, 19 button 6 Cisco Unified IP Phone description 17 drop a party using hookflash 18 Meet Me 19 set up using hookflash 17 connections 1, 4 Cisco Unified IP Phone Cisco Unified IP Phone connectors, See connections customize voic 11 F FAQs 27 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) IN-1

40 Index footstand 4, 8 Cisco Unified IP Phone Cisco Unified IP Phone Forced Authorization Codes (FACs), description 16 forward, See Call Forward All frequently asked questions, See FAQs G Group Pickup, description 15 H handset 3, 6 Cisco Unified IP Phone light strip 3 Cisco Unified IP Phone light strip 6 location 6 hardware 3, 6 Cisco Unified IP Phone Cisco Unified IP Phone hold 19 description 19 Hold 3, 6 button 3, 6 Cisco Unified IP Phone Cisco Unified IP Phone hookflash, using to set up conference 17 hookswitch 3 Cisco Unified IP Phone K keypad 3, 6 Cisco Unified IP Phone Cisco Unified IP Phone L language 25 WebDialer settings 25 LED, See lights lights 3 green 3 flashing 3 steady 3 handset 3 lights (continued) red 3 flashing 3 steady 3 line 3, 6 buttons, Cisco Unified IP Phone buttons, Cisco Unified IP Phone listen to voice messages 12 M MAC address 25 WebDialer 25 Meet Me 19, 20 conference 20 join 20 description 19 message indicators 12 messages 6, 11, 12 button 6 Cisco Unified IP Phone check for 12 listen to 12 personalize voic 11 Monitoring and Recording, description 20 mute 6, 21 button 6 Cisco Unified IP Phone turn on and off 21 Mute 21 description 21 O Other Pickup, description 15 P personalize voic 11 phone screen 8 cleaning 8 Plus Dialing, description 21 power outage 29 programmable feature buttons 6 Cisco Unified IP Phone IN-2 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)

41 Index R Redial 22 description 22 redial a number 22 S safety and performance 29 power outage 29 shared lines 22 description 22 sign in and out 24 WebDialer 24 Speakerphone 6, 14 Auto Answer with 14 button 6 Cisco Unified IP Phone Speed Dial 23 description 23 T touchscreen 8 cleaning 8 touchscreen (continued) enable and disable 8 Transfer 6 button 6 Cisco Unified IP Phone Transfer, description 23 troubleshooting tips 28 turn on and off 21 mute 21 V voice messages., See messages voic , See messages Volume 3, 6 Cisco Unified IP Phone Cisco Unified IP Phone W warranty information 31 WebDialer 24, 25 MAC address 25 sign in 24 WebDialer, description 24 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP) IN-3

42 Index IN-4 Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 10.0 (SCCP and SIP)