Ethernet SLAs in the Financial Services Vertical More Than Just a Piece of Paper

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1 Ethernet SLAs in the Financial Services Vertical More Than Just a Piece of Paper New Paradigm Resources Group, Inc. 30 S. Michigan, Suite 700 Chicago, IL (312) New Paradigm Resources Group, Inc. June 25, 2009

2 About This Webinar Who We Are: New Paradigm Resources Group, Inc. (NPRG) is among the nation s leading strategic consulting and research firms, serving innovators within the communications industry. We identify, analyze and forecast emerging trends and technologies, and provide our clients with market data, information and analysis on industry developments affecting their businesses. Our services support the mission-critical decisions made by service providers, technology developers and financial institutions by enabling them to understand and navigate evolving market conditions. Why We re Doing This: Sharing our Expertise NPRG has over 15 years of experience working specifically in the telecom and IP communications sectors Educating the Enterprise Customers - As industry researchers, observers and analysts, these webinars provide us with an opportunity to bring our insights directly to end-users on specific issues that affect their businesses Informed Direction Within a Changing Landscape New Paradigm Resources Group, Inc. 2

3 Ethernet Services and Carrier SLAs The End-User Dilemma Ethernet services are growing increasingly popular among enterprises and service providers Ethernet is a maturing and increasingly reliable technology Ethernet offers specific advantages over SONET/SDH and TDM access solutions in the areas of granularity, scale, low cost, and on-demand bandwidth provisioning High growth of data traffic in the metro and access networks continues to drive Ethernet adoption Ethernet services represent an attractive option for the financial services vertical Service quality is still a key sticking point among end users Ethernet service SLAs are still limited compared to Frame Relay/ATM service guarantees Carrier Ethernet equipment deployments to date are focused on the core and network Most service providers can only offer Ethernet SLAs as far as their POPs End-to-end carrier SLAs are often based upon data within the carrier core network not the customer last mile Many service providers offer Ethernet guarantees without the ability to measure or verify them Informed Direction Within a Changing Landscape New Paradigm Resources Group, Inc. 3

4 The Next Phase in Ethernet Deployment True End-to-End Service Monitoring End users in many industry verticals are demanding SONET-like end-to-end Ethernet SLAs Enterprises want service guarantees that extend all the way to the premises not just the PoP Enterprises are demanding SLAs for real-time voice, video and mission-critical applications Enterprises want to be able to monitor their SLAs internally by accessing real time data and statistics on network performance End users want end-to-end SLA monitoring capabilities at a WAN level (multiple locations, sometimes multiple carriers) Equipment Providers are Stepping Up to Fill This Void Transparency can be an issue with some service providers Even with SLA transparency, enterprises don t always have the resources necessary to look at, analyze, and interpret the data available to them Accedian Case Study: Options for Ensuring Peak Performance From Your Service Provider and SLA Informed Direction Within a Changing Landscape New Paradigm Resources Group, Inc. 4

5 Business Depends on SPEED Business-critical applications require high-performance WANs Bandwidth Latency Faster data rates Approaching zero delay You pay your Service Provider to deliver the connection

6 Performance Challenges Communications & transactional applications need reliable national & global performance Latency Jitter Bandwidth Availability LAN or WAN Issue?

7 Who s Watching Your WAN? Per-Application Performance SLAs* Today By 2009 By 2010 Most providers don t monitor * Source: Heavy Reading, Carrier Ethernet: View from the Enterprise, Feb 08

8 Take Control: Ultimate Ethernet & IP Visibility Continuous, Per-Service Performance Monitoring SLA1 SLA2 Isolate performance issues immediately SLA3 SLA4

9 Hardware-Based Service Assurance Monitor all SLA parameters, per-application: Traffic Stats SLA/Flow 1 SLA/Flow 2... Traffic Stats SLA/Flow n Provider s Network End-to-End Multi-SLA Meter Active test packets 1-Way Delay 1-Way Jitter 1μs Resolution In-Service Throughput Throughput Burst Capacity Stats per SLA / flow Availability Packet Loss

10 Full Featured, Web-Based Reporting Per-second, real-time graphing: Any KPI, application, location SLA EMS Hosted EchoVault Monitoring Platform 1-Way Latency & Jitter Bandwidth Usage Packet Loss Availability

11 Complete Control of your SPEED Monitor all applications end-to-end over your WAN Without affecting performance With indisputable accuracy With per-second granularity Ensure peak-performance: From your service provider & SLA From your infrastructure & application servers Quickly detect, isolate, diagnose & repair Accedian.com / sla-radar 60 Day Free Trial

12 Questions & Resources Thank You! Stephen Hernan Analyst New Paradigm Resources Group Scott Sumner Vice President, Marketing Accedian Networks For Further Information: NPRG s 2009 Metro Ethernet Sector Analysis Report ( Accedian Networks ( New Paradigm Resources Group, Inc.

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