CITRIX 1Y0-A20 EXAM QUESTIONS & ANSWERS

Transcription

1 CITRIX 1Y0-A20 EXAM QUESTIONS & ANSWERS Number: 1Y0-A20 Passing Score: 610 Time Limit: 120 min File Version: CITRIX 1Y0-A20 EXAM QUESTIONS & ANSWERS Exam Name: Citrix XenApp 6.5 Administration

2 Exam A QUESTION 1 Scenario: A XenApp administrator must recommend a database option for the new XenApp 6.5 data store. The new farm will have more than 100 XenApp servers and 500 published resources, support more than 5,000 concurrent users and have two zones separated by a WAN connection. Which two database options should be administrator recommend? (Choose two.) A. IBM DB2 9.7 B. Oracle Enterprise 1.1 C. Microsoft SQL Server 2008 D. Microsoft SQL Server Express 2008 Correct Answer: BC /Reference: SQL Express is a free version that only supports small environments. Obviously 100 xenapp servers, 500 published applications, 5,000 concurrent users is a large environment. QUESTION 2 Scenario: The administrator of a XenApp Enterprise Edition server farm is configuration Single Sign-on for the users of the farm. The Citrix license server was installed with the default vendor daemon and console Web port numbers, but NOT the default license server port number. Of the port numbers that are in use in the XenApp server farm, which one should the administrator specify for the license server during Single Sign-on configuration? A. 443 B C D Correct Answer: D /Reference: License server port number is Vendor daemon port number is 7279 Console Web port is 8082

3 QUESTION 3 In building out a new XenApp environment, an administrator places the Secure Gateway and Web Interface in the DMZ. What must the administrator do to secure the traffic to the XML Broker? A. Change the XML traffic port to a non-standard assignment. B. Use the SSL Relay tool to encrypt traffic to the XML Broker in the farm. C. Place the XML Broker in the DMZ and encrypt the traffic between them. D. Use encrypted ICA to communicate between the XML Broker and the Web Interface. Correct Answer: B /Reference: QUESTION 4 Which Citrix service should an administrator monitor when troubleshooting issues with Session Reliability? A. IMA B. XML

4 C. XTE D. MFCom Correct Answer: C /Reference: Session Reliability is performed by the XTE service QUESTION 5 In order for an administrator to download a license from the company's mycitrix.com portal, the administrator must be added. A. as a Citrix Administrator in the AppCenter B. into the contacts for the company in mycitrix.com C. to the Purchasing Active Directory group in the company D. as a Domain Administrator in the company's Active Directory Correct Answer: B /Reference: You must be logged on to MyCitrix with a user name and password associated to an Administrator of the account where you need to make the restricted toolboxes available to other contacts. When allowing contacts to access unrestricted toolboxes, all contacts within the account are able to view or use the toolboxes. The system does not allow an administrator to select only certain contacts to view these toolboxes. The access is available to all or to none. If you need to allow only certain contacts access and do not want to provide all contacts access, Citrix recommends that you add such contacts to the Administrators group. QUESTION 6 Scenario: An administrator is creating a new XenApp farm. The farm will use hosted applications and applications streamed using Microsoft App-V technology. Both Microsoft Windows and Apple OS X computers are in use in the environment. Management requires an automated process to deliver all necessary clients and plug-ins.

5 Which two components should the administrator use to automate the process of delivering and updating client plug-in? (Choose two.) A. Microsoft Group Policy B. Citrix Receiver Updater C. Citrix Merchandising Server D. Apple Enterprise Management Software Correct Answer: BC /Reference: Group policy cannot be used for Apple computers, so option A is invalid Citrix Receiver for Windows, Receiver for Mac, and Merchandising Server are components of the Citrix Delivery Center solution. While Citrix Delivery Center provides the application delivery infrastructure to the IT administrator, Citrix Merchandising Server and Citrix Receiver for Windows work together to streamline the installation and management of application delivery to the user desktops. Merchandising Server provides the administrative interface for configuring, delivering, and upgrading plug-ins for your users' computers. QUESTION 7 Scenario: Users working from a remote branch office using XenApp are reporting that Flash content is NOT displayed on an internal web page. Branch office users have NO direct connection to the internet. Other Intranet sites are unaffected. Which two steps could the administrator take to resolve the issue without impacting Flash performance? (Choose two.) A. Upgrading the Receiver client on the users PC to version 13. B. Create a XenApp policy to enable Flash redirection for remote users. C. Downgrade the version of Internet Explorer on the XenApp server to version 7. D. Enable server-server content fetching policy on the client device using the supplied ADM file. E. Add the URL of the intranet site to a Flash server-side content fetching URL list policy setting. F. Uninstall the Flash player on the XenApp server, and install the 10.1 Flash player or later on the client. Correct Answer: BE /Reference: The second generation of Flash Redirection can be configured to be backward compatible with its legacy features, supporting user devices with earlier versions of the online plug-in (now the Citrix Receiver). Those devices can access the legacy Flash Redirection features only. This is done by providing two separate virtual channels, one for each generation of Flash Redirection, on the servers and user devices To use the backward compatibility feature:

6 On the server running Desktop Studio or AppCenter, enable the Citrix User Policy setting Flash backwards compatibility. On the user device, enable the Enable HDX MediaStream for Flash on the user device setting, selecting the Always or Ask options. To identify Web sites for server-side content fetching: Flash Redirection downloads Flash content to the user device where it is played. The Flash server-side content fetching URL list setting allows you to specify Web sites whose Flash content can be downloaded to the server then sent to the user device. While server-side content fetching works with most Internet sites, it is intended for use with Intranet sites and internal Flash applications. QUESTION 8 Scenario: A user opens a session to Server A to use a word processing application at 18:00. After 45 minutes of working with the word processing application, the user then launches an client application, which opens a new session on Server B. Upon review of the environment, the administrator confirms that both applications are published with the same parameters for audio, screen size, color resolution and encryption. Which three possible reasons could have prevented Session Sharing from occurring? (Choose three.) A. The client application is NOT installed on Server A. B. The client application is only published from Server B. C. The number of instance of the client application that can be run is limited. D. Server A is reporting a full load, preventing the client application from launching. E. Server A and Server B are in different vlan; the vlan of Server B has more capacity than the vlan of Server A. Correct Answer: ABC /Reference: This question tests your knowledge of Session Sharing vlans are virtual LANs; each vlan can be thought of as a seperate domain. If each server was in a different vlan they would be in different XenApp Farms so answer E is incorrect. Session Sharing happens BEFORE load balencing so answer D is incorrect QUESTION 9 XenApp users need to be able to move between client devices and reconnect to both active and disconnected sessions. What action must an administrator take to enable this behavior? A. Install Web Interface and XenApp with the default settings. B. Disable Workspace Control on each Web Interface server. C. Configure a XenApp policy to enable the Smooth Roaming feature. D. Ensure that the Web Interface server is in the same domain or forest as the XenApp farm. Correct Answer: A

7 /Reference: Workstation control (smooth roaming) are enabled by default on the XenApp Website and Services Site. I could not find a policy for Smooth Roaming. QUESTION 10 An application is published to users using the 'Streamed to client' delivery type. Which two plug-in are required and where are they required for this application? (Choose two.) A. Online plug-in on the client B. Offline plug-in on the client C. Offline plug-in on the XenApp server D. Online plug-in on the XenApp server Correct Answer: AB /Reference: Streamed to client desktops. With this method, you make available the full set of application streaming features. You can publish applications as "streamed to client" or any other method for streaming. When you stream applications directly to client desktops, some of the application files are cached locally and the application runs using the resources of the user device. Install both the CitrixReceiverEnterprise.exe and CitrixOfflinePlugin.exe on user devices. QUESTION 11 Scenario: A company has 10 XenApp servers. The administrator has changed the recovery action of the MS Print Spooler Test of Health Monitoring and Recovery to prohibit logons and connections to the server. Users report printing problems when connecting to three of the XenApp servers.

8 Using Health Monitoring and Recovery to allow additional XenApp servers to be excluded from load balancing, the administrator should change the. A. minimum percent of online servers default value of 5 percent B. maximum percent of offline servers default value of 5 percent C. minimum percent of online servers default value of 10 percent D. maximum percent of offline servers default value of 10 percent Correct Answer: D /Reference: Maximum percent of offline servers (10 percent by default). Use this setting to specify the number of servers that the Health Monitoring and Recovery feature can exclude from load balancing. QUESTION 12 Scenario: A server farm has three policies using the Client IP address and User filters. - Policy A (priority 1) prevents client IP address in the * range from accessing network and optical drivers. All other settings are disabled. - Policy B (priority 2) prevents client IP address in the * range from accessing network, client and removable drives. No other settings are configured. - Policy C (priority 3) allows all domain users to access network, client, optical and removable drives. All other settings are disabled. Which drives will be available to a domain user accessing the server farm from a client using the IP address? A. No drives B. Optical drives C. Client and removable drives D. Network, client and removable drives E. Network, client, optical and removable drives Correct Answer: B /Reference: Policy B restricts client and removable drives, so that only leaves optical drives

9 Exam B QUESTION 1 Scenario: A server farm has three policies applied using the User filter. - Policy A (priority 1) denies domain users access to client and removable drives. No other settings are configured. - Policy B (priority 2) allows domain users to access optical drives. No other settings are configured. - Policy C (priority 3) allows domain users to access network, client and removable drives. No other settings are configured. Which drives will be available to a domain user in the environment? A. No drives B. Network drives C. Network and optical drives D. Network, client and removable drives E. Network, client, removable and optical drives Correct Answer: C /Reference: Because Policy A denies client and removable drives, the only ones left are network and optical drives. QUESTION 2 Scenario: Management requires that video conferencing is implemented on all of the desktops, including video, sound and a webcam, in the three training rooms on the education floor of the corporate building. Quality is of very high importance. The IT department decided to implement video conferencing using XenApp. Multimedia conferencing and Windows Media Redirection have been enabled and configured for the XenApp servers. The latest Citrix Receiver for Windows is installed on all of the desktops. Which three steps should the administrator take to meet the needs of the scenario? (Choose three) A. Publish Microsoft Office Premium 2007 in the XenApp farm. B. Publish Microsoft Office Communicator 2007 in the XenApp farm. C. Install Microsoft Office Communicator Server 2007 on a XenApp server. D. Install one webcam on each desktop and use the manufacture's drivers. E. Install one webcam on each desktop and let Windows find the appropriate driver. F. Install Microsoft Office Communication Server 2007 on a server that is NOT running XenApp. Correct Answer: BCD /Reference: Multimedia Conferencing Policy help file: Allows or prevents support for video conferencing applications. By default, video conferencing support is enabled. To use multimedia conferencing, make sure the Windows Media Redirection setting is enabled. * When using multimedia conferencing, make sure the following items are present: * Manufacturer-supplied drivers for the web cam used for multimedia conferencing must be installed. * The web cam must be connected to the client device before initiating a video conferencing session. XenApp uses only one installed web cam at any given time. If multiple web cams are installed on the client device,

10 XenApp attempts to use each web cam in succession until a video conferencing session is created successfully. * An Office Communicator server must be present in your farm environment. * The Office Communicator client software must be published on the server. Related Policies: Windows Media Redirection QUESTION 3 A Citrix XenApp administrator needs to apply a policy to all users regardless of connection type. Which type of policy should the administrator create? A. Unfiltered User policy B. Unfiltered Computer policy C. User policy filtered by worker group D. Computer policy filtered by worker group Correct Answer: A /Reference: By default, XenApp provides Unfiltered policies for Computer and User policy settings. The settings added to this policy apply to all connections. QUESTION 4 Scenario: A Citrix administrator manages a XenApp farm and applications are delivered through one Web interface. The administrator is required to apply a policy to all users accessing the XenApp farm through the Web Interface. The administrator should filter the required User policy by. A. User B. Group C. Client Name D. Worker Group Correct Answer: B /Reference: Since the policy needs to be applied to all users, it should be applied to the Domain Users Group, since by default every user will belong to that group. You could also put every user in an OU, but for this question OU is not once of the choices. You can filter user policies by:

11 QUESTION 5 Scenario: A XenApp administrator needs to publish an application that will be streamed to traveling users so they launch the application when they are NOT connected to the network. The administrator also needs to provide the published application over an ICA connection. The user devices have been equipped with the appropriate plug-ins. Which setting should the administrator choose when publishing the application? A. Streamed to client B. Installed application C. Accessed from a server D. Streamed if possible, otherwise accessed from a server Correct Answer: D /Reference: The application has to be streamed to be available offline on the client. Because of the ICA Connection requirement, it also has to be available on the server. QUESTION 6 Scenario: A company has published a CRM application to the Sales staff. The Sale staff consists of people from different countries, and some of the staff uses a localized version of the operating system. When launching the application the users get the following error. This application is NOT profiled for operating system language <language> Which action can an administrator take to resolve this issue when profiling the streaming application? A. Use a localized version of the software. B. Add a target for the particular operating system language. C. Use the `Select files folders' feature in Advanced Installed to copy localized language file into the package. D. Use the `Edit registry' feature in Advanced Installed to change system locale settings in the registry to match the settings needed.

12 Correct Answer: B /Reference: To support other operating systems and languages, select the check boxes associated with those you want to support. When selecting target operating systems and languages, do not select those languages for which you are going to create separate targets. QUESTION 7 Scenario: A XenApp administrator is tasked with delivering a new application to the XenApp farm. During testing, the administrator finds that the application is incompatible with existing applications installed on the XenApp servers. He CANNOT install the application on the servers. The administrator is in the process of publishing this application. Click the `Exhibit' button to view a screenshot of the Publish Application window. Which streaming option should the administrator use to publish the application so that iphone mobile device users can access the application? Exhibit:

13 A. Streamed to client B. Accessed from a server- Streamed to server C. Accessed from a server- Installed application D. Streamed it possible, otherwise accessed from a server Correct Answer: A /Reference: Because you can't install the application on a xenapp server you have to profile it and stream the profile to the client. Option D is invalid because you don't want it accessed from a server. QUESTION 8 Which steps should an administrator take to publish applications that will be accessed through Web Interface and presented in different folders? A. Publish the applications as Content instead of Applications. B. Create a folder under the Application node and put the specific application in the folder. C. In the application properties, in the location section, change the working directory to match the folder name. D. In the application properties, in the Shortcut presentation section, fill in a name for the Client application folder. Correct Answer: D /Reference: Once of the biggest misconceptions people have is that the folder in Appcenter is what users will see. No! To have users see a folder you need to specify it here. The folder in appcenter is only for administration it has no effect on publishing.

14 QUESTION 9 Scenario: A Citrix administrator manages a mixed environment consisting of desktops, XenApp and XenDesktop. Management desires that: - login times be decreased - user profiles are stored in a centralized location - user changes be saved - user changes be made available to user sessions accessed from any desktop, XenApp server or XenDesktop connection Based on these requirements, which type of profile should the administrator implement? A. Local B. Roaming C. Mandatory D. Citrix Profile Management Correct Answer: D /Reference: Mandatory profiles do not allow user changes to be saved, so option C is incorrect Local does not allow a centralized location, so option A is incorrect Mandatory profiles are not accessible on desktop, xenapp, and xendesktop, and Mandatory profiles are very slow on login time, so answer C is incorrect Only citrix profile management fit all options "The short answer is yes. Profile management can apply a profile based on the local desktop, XenApp, or XenDesktop, or any combination or multiples of these." QUESTION 10 Scenario: An administrator receives word that the IT Manager wants the Domain Admin group to have rights within the XenApp farm to help support the infrastructure. The administrator agrees but wants to restrict them from publishing applications. In which two ways could the administrator set these permissions? (Choose two.) A. Map the Domain Admin's Active Directory group to a Custom Administrator's role in the AppCenter and remove the Publish Application. B. Add Each Domain Admin's Active Directory account to a Full Administrator's role in the AppCenter and remove the Publish Application. C. Map the Domain Admin's Active Directory group to a Full Administrator's role in the AppCenter and uncheck remove the entire Publish Application. D. Create a Custom Administrators group in Active Directory, map that to a Custom Administrator's role in the AppCenter remove the Publish Application. Correct Answer: AD /Reference: You can only give custom permission by adding a custom citrix administrator. Full administration does NOT

15 allow you to customize permissions QUESTION 11 Scenario: An administrator has published Microsoft Excel on two identical servers and has placed those servers in a worker group. There are 150 users in the environment, and each server must be allowed to accept all 150- user sessions for failover purposes. All users start work at 09:00 in the morning. The administrator also wants to prevent the servers from failing due to excessive connection attempts during this logon time. What can the administrator do to ensure that the server farm can meet these requirements? A. Assign the default load evaluator to the worker group. B. Assign the advanced load evaluator to the worker group. C. Create a load balancing policy and assign it to the worker group. D. Create a custom load evaluator and assign it to the worker group. Correct Answer: D /Reference: Default and custom load evaluator won't look at application load. Created a custom load evaulator with application user load checked, and type in 150 as shown below. Apply it to the worker group. This rule allows your load evaluator to calculate a load based on the number of users accessing a specific published application on the attached server. When the number of users accessing the published application is less than or equal to the threshold value indicated here, Load Manager reports a load percentage based on the threshold value. The valid range for this rule is 1 to

16 QUESTION 12 Scenario: A server farm consists of dual and single processor servers. The administrator wants to ensure that the dual-processor servers receive more sessions than the single-processor servers. In addition the administrator wants to ensure that no server receives more than 100 user sessions. In order to meet these requirements, the administrator must assign the. (Choose the correct option to complete the sentence.) A. custom load evaluator rule to all servers. B. advanced load evaluator rule to an servers C. custom load evaluator role to all dual processor servers D. advanced load evaluator rule to an dual-processor servers Correct Answer: D /Reference: Both default and advanced load evaluators limit to 100 users, so that part is already taken care of. Only the advanced load evaluator limits the cpu load to 90%. This means when the CPU load is over 90% it will report the server as full, so I would think you would apply the advanced load evaluator to the single core processors, because you want more sessions on the dual cores, however that isnt an option. Leaving the original answer as D, however it should be "advanced load evaluator applied to single-processor servers" QUESTION 13 Scenario: An administrator wants users in their two regions to utilize the XenApp servers in their own region to get the best performance from their applications but automatically fail over to the alternate region. The administrator creates an Active Directory group for each region. The administrator should create and (Choose the correct option to complete the sentence.) A. one worker group, one load balancing policy B. two worker groups, one load balancing policy C. one worker group, two load balancing policies D. two worker groups, two load balancing policies Correct Answer: B /Reference: Worker groups link to tn OU. Since there are 2 AD groups, you would link each AD group to an OU, and link each OU to a worker group. Then create a load balencing policy listing both worker groups with quality priority. This way if one worker group goes down, it fails over to the second one.

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18 Exam C QUESTION 1 Scenario: An administrator has a server farm with five servers. The administrator wants to limit the number of Microsoft Excel published application sessions that can be run in the server farm. Which two steps could the administrator take to meet this requirement? (Choose two) A. Configure the Load Throttling rule. B. Configure the Server User Load rule C. Configure the Application User Load rule D. Assign a load evaluator to the five servers. E. Assign a load evaluator to the published application Correct Answer: CE /Reference: In previous versions of XenApp you could apply a load evaluator to a server - no more! You can only apply a load evaluator to 1) published application 2) worker group (by creating a policy). Therefore option D is incorrect. Assigning Load Evaluators to Servers and Applications Updated: To participate in load management, each server or published application must have a load evaluator assigned to it. Each server or published application can have only one load evaluator attached. To assign a load evaluator to a XenApp server, configure the Load Evaluator Name policy setting and filter the policy by worker group. You can assign load evaluators that are available in any XenApp farm. The rules and their settings determine how the load of a particular server or published application is managed. For example, if you have a published application that uses a significant percentage of a server s memory and processing capabilities, you can add the Load Evaluator Name setting to a policy, specify the Advanced load evaluator, and filter the policy by the worker group that contains all the XenApp servers hosting the application. XenApp then distributes the available memory and processor demand across the load-managed servers. When you assign a load evaluator through Citrix policies, XenApp does not validate the load evaluator name when the policy is applied to user sessions. Therefore, if the load evaluator is later renamed or deleted, the load cannot be calculated. Instead, XenApp logs an error to the Event Log and the affected servers report a load index of 10,000 (full load). Additionally, the Usage by Server tab in the middle pane of the AppCenter does not indicate the load evaluator is assigned. To ensure the policy references the correct load evaluator name, modify the Load Evaluator Name policy setting and select the correct load evaluator name from the list of available load evaluators. If the policy containing the Load Evaluator Name setting is deleted, and no other policy applied to the server specifies an alternate load evaluator, XenApp uses the Default load evaluator instead. To assign a load evaluator to a server Create a new Computer policy or select an existing Computer policy you want to modify. Depending on the console you use to manage Citrix policies: From the AppCenter, select the Policies node and then select the Computer tab. From the Group Policy Management Editor, select Computer Configuration > Policies > Citrix Policies. From the settings list, locate the Load evaluator name policy setting and click Add. Select a load evaluator from the drop-down list and then click OK.

19 Add the Worker Group filter to the policy and specify the worker group containing the servers to which you want to assign the load evaluator. To assign a load evaluator to a published application From the AppCenter, select the Applications node in the left pane. Select the published application to which you want to attach a load evaluator. From the Actions pane, select Other Tasks > Attach application to load evaluator. On the Assign Load Evaluator dialog box, select the load evaluator to attach. QUESTION 2 Scenario: A server farm has five servers which are members of the FARM worker group. Multiple applications are published on the servers for use by over 100 employees. One of the applications has only 10 licenses. What could the administrator do to allow only 10 employees to use that specific application at any given time? A. Set the concurrent logon limit to 10. B. Apply the limit user sessions policy using a filter. C. Assign a load evaluator to the published application. D. Apply the connection access control policy using a filter. Correct Answer: C /Reference: Option A is invalid because it would affect ALL published applications, the question is very specific to 1 application. Option B would apply to ALL users because they all belong to the same worker group Option C is correct is it only applies to the published application QUESTION 3 Scenario: A server farm has 12 servers in the FARM worker group with more than 1,000 users and 20 published applications. Two of the published applications perform excessive CPU context switches. What can the administrator do to ensure that the resource-intensive applications will run optimally in the server farm? A. Assign a load evaluator to the FARM worker group. B. Assign a load evaluator to both resource-intensive applications. C. Apply the multi-steam policy to both resource-intensive applications. D. Apply the session importance policy to both resource-intensive applications Correct Answer: D /Reference: If Preferential Load Balancing is available in your XenApp edition, this setting (along with the session importance policy setting) determines the Resource Allotment associated with the session. The higher the

20 Resource Allotment of the session, the higher the percentage of CPU cycles allotted to it. In the Application Importance list box, set the priority that is used with the Session Importance setting to determine the level of service for the session in the XenApp farm: High, Normal, and Low. QUESTION 4 Scenario: An administrator plans to add printer drivers to the auto-replication list in a XenApp 6.5 environment. The administrator needs to ensure that a specific vendor printer driver is available on all servers in the farm including any new servers that are added at a later date. How must the administrator add printer drivers to the auto-replication list? A. Through a Citrix policy B. With a PowerShell cmdlet C. With the PrintCfg.exe tool D. In a per-server registry setting Correct Answer: B /Reference: Auto-Replication List Run the following cmdlet to add a print driver to the auto-replication list. Type Add- XAAutoReplicatedPrinterDriver DriverName <name of driver> SourceServerName XASource, where <name of driver> is the exact name of the print driver and XASource is the source server and press Enter. The output should be returned confirming the driver name, source server, and that we do not wish to overwrite the driver if it exists (the default). This is the same output we receive when running the Get- XAAutoReplicatedPrinterDriver cmdlet. After waiting a moment, type Get-XAPrinterDriver ServerName XADest, where XADest is the name of a XenApp server that did not originally contain the print driver that was just added to the replication list. If you should choose to remove a print driver from the auto-replication list, type Remove- XAAutoReplicatedPrinterDriver DriverName <name of driver> ServerName XASource, where <name of

21 driver> is the exact name of the print driver and XASource is a source server. QUESTION 5 Scenario: A company's Senior Citrix Administrator requested that an administrator reconfigure the printing policies in a test XenApp 6.5 farm. The Citrix Universal Printer Driver will be used exclusively and the number of auto-created printers on the server should be kept to a minimum to conserve resources. Which two policies should the administrator configure to meet these requirements? (Choose two.) A. Disable the client printer redirection policy. B. Enable the policy for the generic universal printer. C. Enable the policy for the printing preview preference. D. Configure the auto-create client printers policy so that client printers are NOT auto-created. E. Configure the printer driver mapping and compatibility policy to map all drivers to the Citrix Universal Printer Driver. Correct Answer: DE /Reference: "exclusively" = E "minimum to conserve resources" = D QUESTION 6 Which two Citrix printing tools can assist a XenApp administrator when working with printer drivers? (Choose two) A. Print Migrator B. Stress Printers C. Print Detective D. The Citrix Printing Tool Correct Answer: BD /Reference: A and C do not troubleshoot a printer driver Print Migrator (Windows tool) Print Migrator provides complete backup, restore and migration operations for Windows NT-based operating systems from Windows NT 4 to Windows Stress Printer Tool This tool can be used to simulate multiple sessions autocreating printers using the same printer driver. Citrix Printing Tool Citrix Printing Tool 3.1 helps configuring and troubleshooting the Citrix Printing subsystem on XenApp, XenApp Online Plugin, and XenDesktop.

22 Print Detective: Print Detective is an information gathering utility that can be used for troubleshooting problems related to print drivers. It enumerates all printer drivers from the specified Windows machine, including driver specific information. It can also be used to delete specified print drivers. It allows for log file capabilities and provides a command-line interface as well. QUESTION 7 Scenario: For users at remote offices, network printers are defined on their workstations. A print server is located in each remote office. The WAN link speed to the datacenter varies and the administrator would like to ensure the best possible printing performance for these XenApp users. Which step should the administrator take to address the group of users with minimal required effort? A. Enable the session printers policy. B. Disable the direct connections to print servers policy. C. Reconfigure the network printers as local printers on the workstations. D. Ensure that the vendor printer driver is installed on all XenApp servers in the farm. Correct Answer: B /Reference: Option A is invalid because the question already says the "network printers are defined on their workstations" Option C is invalud because it says "minimal required effort" Opton D is invalud because there's no problem with the drivers, the problem is with bandwidth. Option B is correct. By default, XenApp routes jobs to network printers from the application server directly to the print server (along the network printing pathway). Note: Print jobs sent over the network printing pathway are not compressed. When routing printing jobs across a network with limited bandwidth, Citrix recommends routing jobs through the client device so that the ICA protocol compresses the jobs. To do so, disable the Citrix policy setting Direct connection to print servers. QUESTION 8 An administrator would need to add multiple farms to a Web Interface configuration to. (Choose the correct two options to complete the sentence.) A. protect against IMA failure B. load balance the XML Service C. consolidate applications from multiple farms D. increase the performance of application enumeration E. provide a seamless migration path across farm upgrades

23 Correct Answer: CE /Reference: QUESTION 9 Scenario: An administrator has configured three Web Interface sites. The sites are configured to fail over to another site if a site failure occurs. After a failure occurs, the failing site is NOT available for connections for one hour. The administrator wants to lessen the amount of time that the failing site is unavailable. What can an administrator do to lessen the amount of time the site is unavailable? A. Adjust the `socket timeout' setting. B. Adjust the `bypass any failed server' setting. C. Configure the `disconnected session timer' setting. D. Configure Health Monitoring and Recovery to restart the server upon failure. Correct Answer: B /Reference:

24 QUESTION 10 A XenApp administrator has been tasked with providing two factor authentication to a Web Interface server. Which three types of two-factor authentication are supported by the Citrix Web Interface server by default? (Choose three.) A. Radius B. Authenex C. Safeword D. SecureStar E. RSA Secure ID Correct Answer: ACE /Reference:

25 QUESTION 11 Scenario: Remote users require access to published applications from mobile devices that do NOT use a Windows operating system. To support these users, the administrator has installed and configured an Access Gateway that will secure traffic for the remote users. In order to allow the remote users to access resources from the Web Interface, which type of site should be configured to integrate with the Access Gateway? A. XenApp Web site B. XenApp Services site C. XenApp Services with dual-factor authentication D. XenApp Services site with SmartCard Pass-Through Correct Answer: B /Reference: You create a services site with TLS/SSL so options C and D are invalid, and A is invalid because you are not creating a website. QUESTION 12 The IT Directory has approved the use of Apple ipad to access the corporate customer database system when the devices are connected to the local wireless network. Which type of Web Interfae site must be configured to allow ipad users to access the customer database system published on the XenApp servers? A. XenApp Web site B. XenApp Services site C. XenApp Services with dual-factor authentication only D. XenApp Services site with Pass-Through authentication only Correct Answer: B /Reference: QUESTION 13 Scenario: Printing has been configured in a single-server farm. Recently, the help desk has received calls from users starting that they are unable to see their printers. Upon logging into the server, the administrator notices

26 that some auto-created printers are present. Which three troubleshooting steps should the administrator perform? (Choose three.) A. Confirm the resultant set of Citrix policies. B. Check the event logs on the XenApp servers. C. Check the event logs on the client workstations. D. Restart the Print Spooler on the XenApp servers. E. Verify that the Citrix Print Manager Server is running. Correct Answer: ABC /Reference: Since the issue happened "recently" it's likely a policy is causing the problem. Since the admin can see the printers restarting the spooler service or verifying the print manager service is running wouldn't accomplish anything. Since a policy is causing the problem there should be an error in event viewer on the client and/or server QUESTION 14 Scenario: An entire Shift of workers arrives at the office at 09:00 AM. Two thousand users turn on their thin client terminals and launch a line of business application within a ten-minute timeframe. The resultant traffic is so intense that it takes minutes until everybody is able to start working. How can the administrator prevent this issue from affecting the user experience? A. Implement a NetScaler load balancer to distribute the XML traffic B. Configure a Pre-lunch application to be started for users before they arrive. C. Upgrade the XenApp farm database server to a cluster with real time replication. D. Configure additional zone data collectors to manage the numerous concurrent logins. Correct Answer: B /Reference: A is incorrect because the problem is not load balencing, it's people have to wait for their session to start C and D won't do anything B is correct because pre-launch causes the citrix session to be started BEFORE users access an application. This greatly speeds up the wait time.

27 Exam D QUESTION 1 Scenario: Users complain that first thing in the morning they receive errors when trying to launch their application and have to re-try many times. At other times of the day, there are NO issues. What could be causing the morning issue? A. A load throttling load evaluator is limiting the number of concurrent logons. B. A scheduling to load evaluator is restricting the maximum server load at this time. C. A server load evaluator is limiting the number of concurrent users in the farm. D. An application user load evaluator is limiting the maximum number of users allowed to run the application. Correct Answer: A /Reference: Since this only happens during the busiest time of the day there's probably restrictions on max concurrent logons QUESTION 2 Scenario: An administrator is unable to start the IMA Service on a single XenApp server. The administrator suspects another administrator may have changed the contents of the file that holds the connectivity information for the server to the data store server. Which file should the administrator check to verify the service connectivity information? A. <install drive>:program Files\Citrix\Independent Management Architecture\MF20.dsn B. <install drive>:program Files\Citrix\Independent Management Architecture\MF20.mdb C. <install drive>:program Files(x86)\Citrix\Independent Management Architecture\MF20.dsn D. <install drive>:program Files(x86)\Citrix\Independent Management Architecture\MF20.mdb Correct Answer: C /Reference: Since you can only install XenApp 6.5 on Server 2008 r2 x64 the location is C:\Program Files (x86)\citrix \Independent Management Architecture\MF20.dsn QUESTION 3 Scenario: An administrator supports a XenApp farm consisting of 30 servers which should be fitted with the same hardware. Users are connecting to the servers using a published desktop. Some users complain that applications sometimes become slow and unresponsive. Users are spread evenly across all servers. The administrator looks in the AppCenter and discovers that the complaining users are all on the same five servers. After examining the five servers, the administrator discovers that they all are memory swapping. Which next step should the administrator take to troubleshoot this issue? A. Use Process Monitor to investigate file usage. B. Check the servers for hardware discrepancies. C. Create a Computer policy that enables Memory Optimization. D. Use Performance Monitor to investigate queue length on disc.

28 Correct Answer: D /Reference: "memory swapping" means its using the page file, pagefile.sys. This means they are low on memory (RAM). Since all 30 servers have identical hardware, it's not an issue of lack of memory. Since a desktop is being published and not an application, I think they want answer D to see how bad the queue is. The answer could also be A, as answer A would tell you possibly what programs are leaking memory. QUESTION 4 Scenario: All users are unable to launch applications from the Web Interface. They receive the following error: An error occurred while making the requested connection. Which action should the administrator take next to troubleshoot the issue? (select best 2) A. Restart the XenApp servers B. Restart the client machines C. Restart the Web Interface server D. Review the error logs on the web server E. Review the error logs on the client machines F. Review the error logs on the XenApp servers Correct Answer: CD /Reference: I think "review the error logs on the web server" and "review logs on the xenapp servers" would be a better answer, but leaving the original answer QUESTION 5 Scenario: Users are receiving the error shown in the attached exhibit when connecting to Notepad on XenApp. The administrator runs the QUERY FARM command on the server and receives results in the second attached exhibit. Which configuration component is causing the high application load? A. An Active Directory group policy

29 B. A load balancing preference policy C. A load evaluator applied to the server D. A load evaluator applied to the application Correct Answer: C /Reference: This first exhibit should look something like this: A server load of means the server is full and will not accept any new connections, and you will see the error in exhibit 2. This is a very common error. Since this is a server error caused by high load, changing the load evaluator could lower it so the server is responsive again. If you wanted to see the application load you would run qfarm /app, as shown below. This would show you if its just a problem with notepad or a problem with the server

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