IDBI BANK LIMITED IDBI TOWER, WTC COMPLEX, CUFFE PARADE MUMBAI

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1 IDBI BANK LIMITED IDBI TOWER, WTC COMPLEX, CUFFE PARADE MUMBAI Invitation for EXPRESSION OF INTEREST (EOI) From Telecom Service Providers For MPLS Network Connectivity in India Address communication Contact Person for Advisor (IT), IDBI BANK LTD., IDBI BUILDING, GROUND FLOOR, PLOT NO 39-41, Sector 11, CBD Belapur, Navi Mumbai Mr. Ujwal Shastrakar Telephone Number

2 IDBI Bank Limited (IDBI Bank) is a company incorporated and registered under Companies Act, 1956 (1 of 1956) and a banking company under section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949). IDBI Bank is also a scheduled bank as notified by the Reserve Bank of India (RBI) under the Reserve Bank of India Act, RBI has categorized IDBI Bank under a new sub-group "other public sector bank". IDBI Bank is engaged in providing finance to industries and banking business. It has its Head Office at Mumbai. Currently the Bank has 682 branches spread across 451 centers with 1121 ATMs located across PAN India. IDBI BANK LTD. (hereinafter referred to as IDBI or Bank ) invites EOI from reputed Service Providers (SP) for providing Managed Multi- Protocol Label Switching (MPLS) connectivity to its various branches PAN India. Scope of Work IDBI intends to connect 300 new branches to DC Belapur & DR Chennai which are expected to be opened during the year in the 1 st phase and migrating the existing leased line network on MPLS in the 2 nd phase. The eligibility criteria for this assignment are mentioned below: Eligibility Criteria 1. The SP should have valid telecom license to provide MPLS services and infrastructure pan India (Copy of license to be submitted).

3 2. The SP must have a minimum of five (5) years experience in the design, implementation, optimization, management and support of technology using their own Network Infrastructure. 3. The SP should have been in the line of providing the MPLS services for more than three (3) years. 4. The SP should have 24*7*365 Network Operating Centre (NOC) for management, proactive monitoring and issue resolution helpdesk. 5. The SP must have implemented MPLS connectivity to minimum three (3) clients in BFSI segment with one (1) implementation in a public / private sector bank in India with a network of minimum 100 branches. 6. Average annual financial turnover during the last three years, ended should be at least Rs. 200 crore. (Audited / Unaudited Balance Sheet together with Auditor s Certificate to be provided in support thereof). 7. The SP should be earning net profit in each of the last three completed financial years. 8. The SP should provide standard Class of Services (COS) and Quality of Services (QOS) features. 9. The SP should have tie-up with other Service Provider/s for providing fall-back connectivity. (Name of Service Providers and supporting copies of documents should be provided) Other Terms and Conditions : 1. The SP should have Quality related certifications such as TL 9000 and ISO 9001:2000 Telecom certificates etc.

4 The Expression of Interest should contain information about the company as per the format given in Annexure-A, with supporting documents wherever needed. The forms can be downloaded freely from our website. The Bank reserves the right to accept/ reject any or all offers submitted in response to this invitation without assigning any reason whatsoever. After the EOI process is over : A. The Bank reserves the right to short-list the SP based on its requirement and may call the SP to make a presentation to the Bank at SP s cost. B. On the basis of the responses received and the presentation, as per the requirement of the Bank, the Bank reserves the right to proceed with issuance of Request for Proposal (RFP) to the shortlisted SPs who are found technically eligible and qualified. C. Interested parties may submit sealed Expression of Interest (EOI) along with requisite documents addressed to The Advisor IT at the communication address mentioned above. The last date of submission is February, by 5:30 PM. No EOI will be accepted after this date and time. In case the designated day gets declared as a public holiday, the period for submission of EOI may be extended to the next working day. Response to EOI should be submitted in Sealed Envelope. The sealed envelope should be superscribed Expression of Interest MPLS Connectivity. The sealed envelopes will be opened in the presence of vendor representatives. Documents to be submitted with EOI response :

5 1. Valid telecom license to provide MPLS services and infrastructure pan India. 2. Self Declaration Certificate indicating minimum five (5) years experience in the design, implementation, optimization, management and support of technology using their own Network Infrastructure & that SP is in the line of providing the MPLS services for more than 3 years. 3. Document to certify that SP is having 24*7*365 NOC for management, proactive monitoring and issue resolution helpdesk. 4. Details of providing MPLS connectivity to minimum three (3) clients in BFSI segment with one implementation in a public / private sector bank in India with a network of minimum 100 branches ( As per Annexure B ). 5. Copies of Audited / Unaudited Balance Sheets (together with Auditor s Certificate) for the last three years to show that average annual financial turnover of the SP during the last three years ended is at least Rs. 200 crore and that SP company is earning net profit in each of the last three completed financial years. 6. Documentation giving details of standard Class of Services (COS) and Quality of Services (QOS) features provided by SP. 7. Name of Service Provider and supporting copies of documents to show that the SP is having tie-up for providing fall-back connectivity. 8. Copies of Quality Certificates (Like TL 9000, ISO 9001:2000, Telecom Certificates)

6 Annexure-A S.No. Particulars Details 1. Basic Information a) Company s Name b) Date of Incorporation c) Corporate Office Address Contact Person Phone No. (Landline/Mobile) Fax No. address 2. Financial Information Turnover for last 3 years Balance Sheet Attach Audited Balance Sheets for last 3 years 3. Technical Information a) No of Technical Staff (In India) b) Service/Support facilities (in India) Support facility locations Attach a list of locations No of personnel per location -doc) No of NAP location in India Attach list d) Project Implementation Experience e) Number of years of experience in providing the Solution. f) Name, Address, Telephone Nos and -ids Please attach of contact persons of the clients where the MPLS separate sheet solution is currently operational with backup, giving details redundancy details. 4. Other Information Details of a) Hardware to be provided by vendor (Modems, Routers etc) b) Infrastructure regarding the backhaul c) Any other relevant information 5. Details of clients (Minimum 3 public / private sector Banks ) having minimum 100 Locations over MPLS network. 6. NOC location and details of support methodology Attach a list of clients Attach list

7 7. Details of Management Tools provided to the clients 8. Uptime Guaranteed 9. Tie-ups with other telecom providers for Backup connectivity (Details of vendors to be provided) Annexure-B Details of the important clients already availing the MPLS Services in BFSI segment with minimum network of 100 branches. Sr. No Name of Client Reference / Contact details No Branches of Period Contract of Note: Copy of the work order and performance certificate should be enclosed for each work.

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