HP OpenView Performance Insight Report Pack for Quality Assurance

Transcription

1 Data sheet HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance Meet service level cmmitments Meeting clients service level expectatins is a cmplex challenge fr IT rganizatins everywhere ging beynd netwrk availability t encmpass the perfrmance and respnsiveness f key business applicatins. Custmers demand always n applicatins just as they assume the netwrk is always available. HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance prvides a ttal view f the verall perfrmance and service delivery f Cisc-pwered netwrks frm interfaces t applicatins. With these reprts, yur peratrs can identify verladed interfaces and prly perfrming applicatins and fix them befre service is disrupted and users feel the impact. Measuring applicatin perfrmance Using Cisc s Service Assurance Agent (SAA), this reprt pack prvides cmprehensive insight int hw applicatins are perfrming acrss a netwrk, allwing enterprises and service prviders t imprve their quality f service and meet service level cmmitments. Cisc SAA is a netwrk perfrmance measurement agent embedded within Cisc IOS Sftware. It cllects perfrmance infrmatin n varius netwrk statistics and prvides the mechanism t mnitr perfrmance fr different classes f traffic ver the same cnnectin. This reprt pack uses the SAA-cllected data t help rganizatins mnitr hw their Cisc-pwered netwrks are being used, t ptimize existing services and t cnduct capacity planning. Operatrs can view netwrk statistics such as respnse time, exceptin cunts, availability, jitter (inter-packet delay), thrughput and traffic vlume t understand better hw yur netwrk services are being used by applicatins. Measuring perfrmance between device pairs Cisc Ping was riginally an applicatin f the Internet Cntrl Message Prtcl (ICMP) t set up, perfrm and retrieve ICMP activity between remte devices, and it

2 was later added t the Cisc IOS Sftware as a trubleshting tl. Netwrk peratrs use the Cisc Ping MIB t better understand netwrk respnse time and packet lss infrmatin fr activity ccurring between a pair f Cisc devices. HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance uses data cllected frm the Cisc Ping MIB and tw additinal MIBlets (Cisc System and Interface Reprting Basic Inf) t mnitr rund-trip time, interface utilizatin, CPU utilizatin, threshld breaches and device availability ver time. Because it cllects perfrmance data frm individual pairs f interfaces residing n surce and destinatin devices, it facilitates accurate prblem identificatin. Quickly trublesht any perfrmance prblems that yur netwrk may be experiencing t imprve quality f service and determine future capacity needs. Yur netwrk peratrs can easily determine apprpriate fllw-up actins t ptimize yur netwrk and service delivery and practively plan apprpriate service capacity. As a result, yur rganizatin can better meet yur service level cmmitments t custmers, whether they are internal r external. Understanding traffic pririties HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance als prvides cmprehensive reprts that shw whether yur rganizatin is meeting its service level agreements (SLAs) fr traffic guarantees. By analyzing precedence data, which is mapped t ne f eight levels f TS (Type f Service), yur peratrs can determine what types f traffic are being delivered thrughut the netwrk. They can understand the pririty f the packets received and delivered thrugh particular interfaces and determine hw much traffic is actually delivered t custmers. They can analyze hw the use f quality f service precedence settings, pre-established with the Cisc CAR (Cmmitted Access Rate) MIB, impacts netwrk traffic. And, they can find ut hw rate limiters affect custmer traffic and hw much traffic is unaffected, discarded and tagged lw pririty. Detailed reprts prvide prf fr custmers that SLAs are being met and enable yur IT rganizatin t bill apprpriately fr traffic use, based n pririty settings. With infrmatin frm these reprts, yur peratrs can tune Cisc IP precedence settings t ptimize netwrk traffic flw acrss the enterprise and justify custmer equipment upgrades necessary t meet guaranteed service levels. Key Features HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance prvides in-depth reprts that: Use Cisc IOS Service Assurance Agent data t mnitr netwrk perfrmance fr applicatins. Cllect Cisc Ping statistics, interface utilizatin statistics, and CPU utilizatin statistics t shw hw Cisc-pwered netwrks are perfrming. Autmatically discver all Cisc Ping MIB devices lcated n the netwrk. Use Cisc IP-STAT MIB data t mnitr types f IP traffic flwing thrugh yur netwrk.

3 Use Cisc CAR MIB data t see the effects f quality f service precedence settings n netwrk traffic. Generate traps based n service level threshlds. Alerts can be sent t HP OpenView NNM when limits are exceeded. Can be custmized (lk and feel as well as the type f data that is shwn) Perfrmance management reprts in this reprt pack present a number f indicatrs f a Cisc-pwered netwrk s usage and general health, including: Respnse time rund-trip time used by a specific SAA test Exceptin cunt number f SAA tests that exceeded the pre-defined respnse time threshld Availability derived frm the number f successful and unsuccessful SAA tests Jitter the variatin in packet inter-arrival time Thrughput a derived estimate f the bytes per secnds used during an SAA test Number f transactins number f SAA tests that have cmpleted Traffic vlume the ttal number f bytes sent and received by an SAA surce device HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance is a member f the HP OpenView Perfrmance Insight family, delivering cmprehensive and custmizable netwrk perfrmance management reprts fr managing service level cmmitments. This reprt pack can be used with ther HP OpenView prducts fr cmplete infrastructure and service management. Cmprehensive Perfrmance Reprts Get a cmplete picture yur service delivery levels acrss yur entire netwrk infrastructure t applicatin frm a single, cmprehensive reprt pack. HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance integrates with ther HP OpenView prducts such as HP OpenView Operatins and HP OpenView Netwrk Nde Manager. In additin, the reprt pack filters reprts based n custmer r subscriber and/r lcatin, with the ability t drill dwn t mre detailed data presented at the surce, destinatin r applicatin level. Reprts can be run using hurly r daily infrmatin. Get reprts with nly the infrmatin yu want, presented in the frm that is mst meaningful t yu. Applicatin Perfrmance Reprts The applicatin perfrmance reprts include default hurly and daily threshlds fr standard service level cmmitments. If 75% f SAA tests in any given hur r if 50% f the SAA tests in a day exceed the default threshld fr respnse time, a trap is sent t HP OpenView Operatins and/r HP OpenView Netwrk Nde Manager. Exceptin shws elements that have exceeded predefined respnse time threshlds.

4 Tp Ten lists tp ten elements fr: wrse respnse time; wrst thrughput; mst number f transactins; frecasted respnse time increase; frecasted thrughput decrease, and greatest amunt f traffic (bytes sent/received). Jitter Summary summarizes perfrmance metrics fr respnse time, jitter, packet lss, and packets by errr type. Nte that the reprt presents surce t destinatin and destinatin t surce data fr bth jitter and packet lss. Summary presents a summary f respnse time, number f transactins, availability, thrughput, exceptin cunts and traffic. Includes data frm last 24 hurs and last 30 days. Near Real-Time displays SAA test data frm last six hurs including data cllected in mst recent plling. Frecast presents detailed summary f respnse time and thrughput frecasts. Device Pairs Perfrmance Reprts These reprts detail the perfrmance f interface pairs (by device pair, lcatin, and custmer) and prduces views shwing hurly, daily, and mnthly trends. The reprts supprt bth simple respnse time threshlds and qualified SLA threshlds that cmpare utilizatins t prvisined SLA threshld values. Yur netwrk peratrs can drill dwn t gather additinal infrmatin such as baseline values, daily frecast summaries, r the previus day s interface and CPU utilizatin. Executive Summary aggregates data fr all device pairs, prviding a summary f hurly and daily perfrmance. Frecast ranks the wrst perfrming pairs by daily rund-trip time r packet delivery rati. Yur peratrs can drill dwn t baseline values, a daily summary and prjected values. Wrst Perfrming Pairs ranks the wrst perfrming device pairs, by rund trip and by packet delivery rati. QuickView displays a rlling daily summary shwing rund-trip time and packet delivery rati fr a selected device pair. Threshld Breaches prvides a mnthly ttal f threshld breaches fr every pair. The reprt tracks packet delivery rati, rund trip time, interface utilizatin and CPU utilizatin. Yur peratrs can drill dwn frm the mnthly summary t see daily data. Near Real Time prvides a rlling summary f threshld breaches r rund-trip time and packet delivery rati fr selected pairs fr previus six hurs. The reprt tracks packet delivery rati, rund trip time, interface utilizatin and CPU utilizatin. Yur peratrs can drill dwn t see hurly data. Traffic Perfrmance Reprts Interface Inventry lists individual interfaces and their types f service. Als, lists all interfaces cnfigured with rate limiting bjects. Lets yu examine cnfigured interfaces n a custmer-by-custmer basis. Histrical Interface Activity shws the perfrmance f individual interfaces and their types f service, based n the last several mnths. Als, displays the perfrmance f individual CAR rate limit bjects up t the last pll cycle. Can be used t identify which rate limit is respnsible fr drpping traffic.

5 Near Real Time prvides a detailed lk at the perfrmance f individual interfaces and their types f service traffic. Or, lists devices ranked by percentage f filtered traffic, highest t lwest. Ordering infrmatin Prduct ID T2660AA Descriptin [use style table clumn head] HP OpenView Perfrmance Insight Reprt Pack fr Quality Assurance System requirements Sftware HP OpenView Perfrmance Insight 4.5, 4.6, r 5.0 HP OpenView Perfrmance Insight Reprt Pack fr Infrastructure Usage Cisc IOS V12.2 and higher Cisc IP-STAT MIB (fr IP QOS Statistics) Cisc CAR MIB (fr IP Access Rate) Cpyright 2004 Hewlett-Packard Develpment Cmpany, L.P. The infrmatin cntained herein is subject t change withut ntice. The nly warranties fr HP prducts and services are set frth in the express warranty statements accmpanying such prducts and services. Nthing herein shuld be cnstrued as cnstituting an additinal warranty. HP shall nt be liable fr technical r editrial errrs r missins cntained herein. Fr mre infrmatin, g t 4/04.