Sunday, 1 July 12. The Software Solution Experts

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1 The Software Solution Experts

2 Considering the cloud Paul Mooney

3 Whoami n Senior Technical Architect n Bluewave Technology n 16 Years consulting n Infrastructure Architect level consulting n Security Audits, large scale deployments, technical reviews n IBM, Symantec, Google Apps n Speaker, Author, Blogger, jogger, biker n

4 Bluewave Technology n n 26 staff n Dublin, London n Operate Globally

5 Someone copied content from the internet? n Sources... n Marie Scott n Director, Services n Virginia Commonwealth University (Chris Hoff) n Gartner n IDC n My Mother n Rationalsurvivability.com n She is always right

6 Tonight Matthew, I will be n Balanced n Agnostic n Referencing from experiences n Not selling anything n Sober

7 Cloud chasing is fashionable!

8 Everyone wants these clouds

9 Gartner says... n By YE2012, Cloud Collaboration Services [CECS] at 10% penetration will have 'passed the tipping point,' with broad scale adoption under way. By 2020, CECS market growth will level off as it approaches 70%. As the market evolves, enterprises need to develop their strategy and approach to CECS. n Source: Gartner: The Cloud and Collaboration Services Market ID:G , July 2010

10 Cloud evangelists say n Simplicity n we manage security n Long term savings n GREEN n Easier change management

11 Why the cloud ROCKS! n Your IT department get to learn something new! n Innovative n Retooling staff n Focus on other projects n No more late night calls / patching

12 IT departments may say n Large investment in on premise architecture n Loss of control n Who do you trust? n Is my job at risk?

13 Key points to take home n You will still be managing a solution n You will still have many of the same problems n You need to baseline what your current service is/does n This WILL surprise you n You then need to apply that to the cloud model n There are cost savings to be made n Not always where you think n Remember, all sales people lie n Do your homework n What are YOUR driving factors in moving to a cloud solution

14 Definition of cloud service n National Institute of Standards and Technology (NIST) n On demand self-service n Broad Network access n Resource pooling n Rapid Elasticity n Measured service n Models n Cloud software as a service (SaaS) n e.g. Amazon Web Services, MS Azure, IBM Smartcloud n Cloud platform as a service (PaaS) n E.g. Salesforce.com n Cloud Infrastructure as a service (IaaS) n e.g. Google App engine, Force.com

15 Definition of cloud service n Deployment models n Private Cloud n Community Cloud n Public Cloud n Hybrid Cloud n For more n

16 Examples n Public Cloud n Infrastructure and/or platform is available to the general public and is owned and operated by the vendor selling cloud services. n Private Cloud n Infrastructure and/or platform is operated for one organisation. It may be on-premises or off-premises and may be managed by the organisation or a third-party vendor. n Hybrid Cloud n A blend of both public and private clouds.

17 What have you currently got? n What system n Exchange, Fetch, Lotus Notes, public system, basic IMAP/POP? n What applications / Solutions? n Active Directory / LDAP? n Is it customised? n User Management system? n Mobile management system? n Blackberry Enterprise Server n MDM (e.g. GOOD, Mobile Iron, Airwatch, MaaS360) n Mobile data? n VPN, Activesync

18 ASK THE VENDOR

19 Licensing n How many licenses for products do you have? n Are they all active? n Are they perpetual? n CPU based? Enterprise Based? n Are you using what you are paying for? n Can you renegotiate a rate? n Is this a driving factor? n Will the Vendor negotiate? n ASK THE VENDOR

20 Customisation n Review the systems that may go cloudy n Any out of the box changes? n Are any of these business critical? n Can they be duplicated with a cloud solution? n ASK THE VENDOR

21 Your directory n Typically a *lot* more than an authentication / management repository n Does it integrate with other sources? n Do sources feed the directory? n Are all / some of these process going to the cloud? n If not, hybrid model? n Group management, delegated management of directories n Can this be reproduced in the cloud? n ASK THE VENDOR

22 ediscovery / Audits n Auditors still exist in the cloud n I m sorry n What are your current procedures? n ediscovery n Audits n Data/account retention n What about ARCHIVES! n Are they being retained on premise? n Involve the auditing department in your review n Can you meet your audit requirements if you move to the cloud? n Is there an additional cost? n ASK THE VENDOR

23 More about auditors n If a system audit is required n How is it performed n What is the vendor data centre certification n Does the vendor match your regulatory compliance level n ASK THE VENDOR

24 Accessing your data n What about your intranet and your extranet? n Will you need to make any rule changes to your firewall? n Do you require users to access any systems through a VPN? n Will you need to consider any changes to your wireless infrastructure? n Will the cloud systems require any additional network ports? n Will you need to consider any changes to your network architecture for redundancy n What about the vendor's network? n Do they use network encryption for all traffic? n Do they use any sort of packet-shaping or throttling mechanism for scaling back usage when loads are high? n Is there any limit on the number of users who can be logged in at one time? n ASK THE VENDOR

25 Access and usability n How will users access and related services n Browser? n Client? n Mobile? n IMAP/POP3/Activesync? n Offline access? n Can we limit all of these to groups? n Policy based management? n Where is password stored? n Federated identity system or cloud n ASK THE VENDOR

26 How do I migrate users/data? n Whats the data migration process? n You may be surprised with the answers n How would they suggest the migration process runs? n Disruptive or integrated migration n ASK THE VENDOR

27 Quotas and user space n What is the default allocation per user? n What is the charge once you pass the allocation? n You may be surprised n ASK THE VENDOR

28 Data security / availability n What type of encryption is used? n What are backup / restore procedures? n Prove it! n And...get them to prove it again! n Are you sharing storage? n Who has access to your data? n What contingency do they offer? n ASK THE VENODR

29 Data security / availability n What availability monitoring do they offer? n Who monitors the cloud? n Have you looked at independent monitoring services? n What are their SLAs n Contact numbers, response times (all levels) n ASK THE VENODR

30 Location location location n Where will your data reside n Does this affect any part of your business Not ideal location

31 Choosing the vendor n Research n Shop around n Learn from other people s mistakes n Trial offers n Review your current services n Create a checklist

32 Running a cloud project n It s THE SAME as any other project n Project sponsor n Mission statement n Time frames n Criteria for success

33 Basics for a cloud project n Pilot/test project first! n Staff buy in n Leadership required n Especially for social business tools n E.g. Socialtext, Chatter, IBM Connections, yammer etc n Leaders to not have to be managers n Test domain / environment in cloud n Systems migration plan n User migration plan n Designated users n Training plan n Resources planning

34 User migration n Are you planning to migrate everyone? n Pilot migration n Choose different regions n Power users n Dual delivery? n New Domain name? n Aliasing? n What data migration tools can you use? n Free/Third party n Costs n In house? n Any bottlenecks? n AV scanning, throttling, threading

35 Time to clean house? n Do you NEED to migrate data n Keeping legacy data in-house n Until retention period expires n Are you allowed to migrate data n What about services you cannot migrate? n How are they affected

36 Administration n How will you administrate? n Who will administrate? n Who has access? n Security levels n Admin interface n Help desk training n Support/assistance n Support number? n Response times? n Proactive notifications on outages?

37 Administration n Know your SLA n Know the penalties n Ensure service falls within SLA n Who is monitoring your service? n Know your bottlenecks? n Bandwidth to Internet? n Secondary links? n Different carrier / hardware n VPNs?

38 Disasters... n This is still YOUR service n Do NOT neglect your Disaster Recovery plan n What if service is down for days? n Communication plan n Backout plan n How can you get the data out of the cloud?

39 In Summary n Look at what your IT service does n Document all of it n Especially the incidental services n Ask LOTS of questions n Do a pilot/poc first n Request changes to contractual agreements with Vendors n One cloud does not fit all n Make it fit your needs

40 Further reading n Cloud Computing: The Next Generation of Outsourcing, Ben Pring, n Gartner Research, ID G , November n Hype Cycle for Cloud Computing, 2010, David Mitchell Smith, Gartner Research, ID G , July n Criteria for Government to Evaluate Cloud Computing, Andrea Di Maio, et al., Gartner Research, ID G , May n Cloud Security Guidance IBM Recommendations for the Implementation of Cloud Security redpapers/pdfs/redp4614.pdf n SAMLKnowledgebase: n Collaboration in the Cloud: How Cross-Bound Collaboration is Transforming Business Erik van Ommeren, et al., Microsoft Sogeti 2009

41 Even more reading... :) n Cloud andCollaborationServicesMarket,TomAustin,Gartner Research, ID G , July n Chasing the Cloud: Part 1 What Domino Administrators and Managers need to Know, Marie Scott, The View, Wellesley Information Services, May n Chasing the Cloud: Part 2 Plan & Prepare for Moving your Domino Environment to the Cloud, Marie Scott, The View, Wellesley Information Services, July n Chasing the Cloud: Part 3 Migrating your users and Data, Marie Scott, The View, Wellesley Information Services, September 2011.

42 Thank you n Paul Mooney n n paul.mooney@bluewavegroup.eu n n pmooney@pmooney.net

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