welcome to the fibrehood fibre fast BROADBAND open access network

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1 welcome to the fibrehood fibre fast BROADBAND open access network

2 fibre to the home what is this initiative all about? SADV will consider a last mile fibre build into your area once we have enough interest registered in your area. We will then provide an open access fibre optic network allowing you to choose from a variety of ISP s (Internet Service Providers) including SA Digital Villages. Fibre-to-the-home (FTTH), is the installation and use of optical fibre from a central point directly to individual buildings such as residences and apartment buildings to provide unprecedented high-speed internet access. SA Digital Villages already has infrastructure in many suburbs across South Africa, passing thousands of homes and businesses. the benefits of SADV fibre optics online application signup process affordable internet package and voice call rates on-site service delivery quick turnaround on new service requests maximum uptime best effort service redundancy free SADV on-net calls within the complex / estate increased property value wholesale open access why fibre? We all have personal experience of society s increasing digital appetite - whether consumed as internet browsing, photographs or movies - and our growing dependency on digital resources such as storage and bandwidth. As legacy, copper-based access networks continue their inevitable journey towards retirement, organisations large and small around the world are securing their digital future by investing in fibre. As a medium for telecommunication, fibre optics is much faster than conventional wire because it uses light instead of electricity to send information and data. what you get IP Telephony open access network Video Streaming Optical Fibre Services Value added Services Helpdesk NOC Broadband Internet

3 broadband packages once off costs and monthly fees Prices below reflects SA Digital Villages fees and are not a representation of open-access or other ISP s packages or fees. Uncapped Package 10Mbps 20Mbps 50Mbps 100Mbps Access speed 10Mbps Download 5Mbps Upload 20Mbps Download 10Mbps Upload 50Mbps Download 25Mbps Upload 100Mbps Download 50Mbps Upload Contract term 3 months 3 months 3 months 3 months Total monthly R699 R999 R1499 R1999 Capped Package 10Mbps 20Mbps 50Mbps 100Mbps Access speed 10Mbps Download 10Mbps Upload 20Mbps Download 20Mbps Upload 50Mbps Download 50Mbps Upload 100Mbps Download 100Mbps Upload Data bundle 50GB 200GB 400GB 600GB Contract term 3 months 3 months 3 months 3 months Total monthly R499 R849 R1099 R Once-off installation fee R999 - R10/GB - Includes Telephone Line Rental - Voice Rates R0.45 per min (Local & National), R0.95 per min (SA Mobile), International on request - SA Digital Village s standard terms and conditions, and acceptable usage policies apply. - Services and pricing are subject to change and are VAT inclusive. - The once-off installation fee will be added to your first month debit order payment. - Services subject to a minimum 3 month contract period Option 1 Budget R799 Option 2 Cordless R1399

4 installation process MDU - multi dwelling unit In order for SA Digital Villages to provision fibre into your complex/estate and apartment we require authorisation from your body corporate or building trustees. The process flow of multi dwelling units is as follows: site survey SA Digital Villages will send a survey team to determine the best possible fibre route to the complex and the individual apartments. way leave application Where required SA Digital Villages will submit way leave applications to the local council for approval. (way leave applications are required for council permission to trench in public areas) network planning Once we have concluded the survey, formal planning will kick of and this will be presented to your body corporate for approval. uptake & signup An online portal will be created where you can select your package and follow a simple signup procedure fibre installation A representative from SA Digital Villages will contact you to schedule the installation to your apartment Note: The entire process may take weeks to complete. Continuous updates will be sent to your estate s portfolio manager whom in turn will update the residents accordingly. Once the fibre has been provisioned a representative will contact you to schedule the installation with you. open access what does open access mean? fibre to the home The term open access means that the SA Digital Villages fibre infrastructure is made available to other ISP s whom have signed agreements with SADV to provide service offerings and services to you. SA Digital Villages will provide the fibre network infrastructure on which your ISP will be providing your services. spoilt for choice As any ISP may contact SADV to make use of the open access fibre infrastructure you are given the benefit of choosing any such ISP as your internet service provider. As long as such ISP meet SADV s onboarding criteria. compared costs Besides having the options of choosing your preferred ISP and the services they offer, you may enjoy stable, high speed fibre services at the cost of low speed ADSL connections. demand better service You will have the flexibility to change between poor performing service providers.*dependant on the contract you have signed with such ISP s. one installation Once our fibre is installed there will be no need to install fibre again as the open access principle allows other ISP s to offer their services on the same fibre.

5 frequently asked questions what is this initiative all about? SADV will consider a last mile fibre build into your area once we have enough interest registered in your area. We will then install an open access fibre optic network allowing you to choose from a variety of ISP s (Internet Service Providers) including SA Digital Villages. Fibre-to-the-home (FTTH), is the installation and use of optical fibre from a central point directly to individual buildings such as residences and apartment buildings to provide unprecedented high-speed internet access. SA Digital Villages already has infrastructure in many suburbs across South Africa, passing thousands of homes and businesses. okay yes, I want it...what now? Express your interest by signup up online at and we will contact you with further details. I don t want a phone line, what discount do I get? The telephone line rental is free of charge and therefore does not bare any impact on package or installation costs. what is the contract term? The standard contract term is 3 months, thereafter it will be on a month-to-month basis. where in my apartment will it be installed? The Broadband Connection Point will be installed in the distribution box behind your television set. I have Telkom landline, do you guys simply take over the Telkom landline, or do you use another technology all together? SA Digital Villages provides our own voice termination platform. Your existing geographical number can be ported, which basically means that we will take over your number so there is no need to change your number. The porting process takes approximately 7 working days and is a fairly simple process attracting a small once-off fee of R50.00 including VAT. Please contact us and we will advise information we require to start the porting process. can I make use of my own digital IP telephone? Unfortunately not, only digital IP phones specifically configured by SADV with network and number specific information will work. Secondly, SADV cannot support equipment not supplied by us and would therefore not be able to assist you should there be any problems with the telephone service. Note that the old Telkom type analogue phones will also work on our digital voice network only when the fibre router installed has a POTS (RJ11) port. what are the call rates on your telephone lines? A basic call rate structure can be Kindly note that these rates are subject to change without prior notice. what does syncronous broadband mean? In layman s terms this simply means that you will enjoy the same speed for downloads and uploads. This is important and relevant for any services that require two-way communication. An example would be Skype voice or video calling. This requires quality services and speed to be provided in both download and upload directions. what does a-syncronous broadband mean? This simply means that your upload speed may be different to your download speed. Our uncapped packages are half syncronous. i.e. the upload speed is half of the download speed. what are the fair usage policies on the uncapped lines? SADV s standard Fair Usage Policy is as follows: * You may not create an unusually large burden on our network, including, without limitation, continuously using a bit torrent service for unreasonably long periods of time; continuous FTP uploading or downloading, or otherwise generating levels of traffic sufficient to impede others ability to send or retrieve information, or to use the services in an abusive manner in connection with any unlimited packages, options or promotions. * We reserve the right to establish policies, rules or limitations, from time to time, concerning the use of any service. You must comply with any bandwidth, data storage and other limitations we may impose, at our reasonable discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, at our reasonable discretion. * We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service. what is the contention ratio on the service? Our contention ratios are always better than 10:1 as we monitor our bandwidth pool and add additional bandwidth to ensure that we never congest. what is the procedure and pricing for purchasing additional bandwidth once you hit your data bundle cap? We have a Self Care Billing Portal were you can manage your account and purchase data bundle top-ups. These top-ups cost R10 per 1Gb. I am an owner of a rental unit. How does this impact on me, do I pass the info onto my tenant and who would be responsible for costs? Many owners have paid the once-off fee of R999 so that the service is installed for their tenant. The tenant would then contract directly with us for the broadband services. The other option is for the owner to signup for a broadband service and to let out the Apartment with the internet service included. what Wi-Fi coverage can I expect to get with the SADV wifi device that is installed? Note: Only applicable at some estates. The wireless device installed in your unit provides very good Wi-Fi signal in the room that it is installed in and most of the rooms, but if better coverage is needed a second Wi-Fi device can be purchased and installed by the unit owner/tenant. The alternative is to mount the Wi-Fi device at ceiling level facing down or at floor/tv stand level facing up to obtain better coverage. what is the once-off installation fee per apartment? The once-off installation fee is R999. Note that this does exclude the telephone handset cost should you decide to purchase the optional telephone handset. does the installed equipment belong to me? The equipment remains the property of SADV and should not be removed from the property without the explicit permission of SA Digital Villages. The benefit of this is that SADV will at its own cost replace any faulty equipment. The IP phone however (if purchased) will remain your property. I am currently with another ISP and have been using the same address for many years. Can I still use it on your system? Most ISP will allow you to still keep your address with them even if you cancel your internet service with them. They will still charge you a yearly fee for them hosting your account. Please contact your existing ISP to arrange to keep your address. if I choose to upgrade my package after a few months what is the procedure and cost (if any)? There are no upgrade costs during the contract period, just call our helpdesk and request the upgrade. The original contract period will stay the same. if I choose to downgrade my package after a few months what is the procedure and cost (if any)? Downgrades are not possible during the contract period. After the contract period of 3 months is complete, it becomes month-to-month and then you can downgrade your package. what service calls/callouts and support does SADV offer especially after hours? We offer support via or telephone by logging a support ticket on our helpdesk. For residential packages please allow 24 business hours for support requests. For those people who work from home, please note that our residential packages is a best effort service and does not include a SLA. Should you wish to have a SLA we encourage you to take one of our business packages instead. is this compulsory, I don t wish to be part of this? No, this is not compulsory. However, please feel free to contact us should you change your mind. fibre to the home

6 open access network don t get left behind join the BROADBAND superhighway today tel:

frequently asked questions fibre fast BROADBAND open access network

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