LOCAL TERMS OF SERVICE: RESIDENTIAL FEATURE PACKAGE AND BUNDLE SERVICES (Nevada and Tennessee Residential Customers)
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1 LOCAL TERMS OF SERVICE: RESIDENTIAL FEATURE PACKAGE AND BUNDLE SERVICES (Nevada and Tennessee Residential Customers) The Standard Terms and Conditions for Residential Communications Services and these service-specific terms (collectively, the Agreement ) govern the CenturyLink residential feature packages and bundle services described below. These feature packages and bundle services are provided in Tennessee by United Telephone Southeast, LLC, and in Nevada by Central Telephone Company-Nevada Division (each of United Telephone Southeast, LLC and Central Telephone Company-Nevada Division are referred to here as CenturyLink ). 1. CUSTOM CALLING/EXPRESSTOUCH SERVICE FEATURE PACKAGES 1.1. Individual Custom Calling and ExpressTouch features are subject to the terms and conditions set forth in the Miscellaneous Service Arrangements section of the CenturyLink Local Terms of Service for Nontariffed, Consumer Services for the state where the Services are located, as posted to and incorporated by this reference No substitutions in package features will be allowed. Requests for disconnect of an individual feature will result in the loss of the package, and customers will be required to subscribe to each remaining feature at that feature s individual rates as set forth in Miscellaneous Service Arrangements section of the CenturyLink Local Terms of Service for Nontariffed, Consumer Services for the state where the Services are located, as posted to Nonrecurring charges will not apply when installing Custom Calling/ExpressTouch Service Feature Packages Custom Calling/ExpressTouch Service Feature Packages A. Advantage (1) Enhanced Call Waiting (2) Caller ID with Name (includes Anonymous Call Rejection) (3) Call Waiting ID (4) Call Forward Busy Fixed (5) Call Forward No Answer Fixed (6) Return Call B. Call Manager (2) Enhanced Call Waiting (3) Three-Way Calling (4) Repeat Dial (5) Return Call (6) Call Forward Busy Fixed (7) Call Forward No Answer Fixed C. Essentials (2) Enhanced Call Waiting (3) Caller ID with Name (includes Anonymous Call Rejection) (4) Three-Way Calling (5) Repeat Dial (6) Return Call (7) Call Forward Busy Fixed (8) Call Forward No Answer Fixed (9) Speed Dial
2 D. In Touch with Call Forward (2) Enhanced Call Waiting (3) Three-Way Calling (4) Call Forward Busy Fixed (5) Call Forward No Answer Fixed E. Elite (2) Enhanced Call Waiting (3) Call Waiting Options (4) Caller ID with Name (includes Anonymous Call Rejection) (5) Repeat Dial (6) Return Call (7) Three-Way Calling (8) (8) Call Forward Busy Fixed (9) (9) Call Forward No Answer Fixed F. Classics Calling Package (2) Caller ID with Name (includes Anonymous Call Rejection) (3) Three-Way Calling (4) Return Call (5) Call Forward Busy - Fixed (6) Call Forward No Answer Fixed As of October 1, 2010, this package is limited to existing lines in service for current customers. G. Priority (2) Call Forward Busy - Fixed (3) Call Forward No Answer Fixed (4) Enhanced Call Waiting (5) Caller ID with Name (includes Anonymous Call Rejection) H. In Touch with Return Call (1) Enhanced Call Waiting (2) Return Call (3) Three-Way Calling (4) Call Forward Busy Fixed (5) Call Forward No Answer Fixed I. Enhanced Call Forwarding (1) Call Forward No Answer-Fixed (2) Call Forward Busy-Fixed 2. SOLUTIONS BUNDLES RESIDENCE 2.1. General
3 A. Solutions is an optional residence service enrollment plan that permits a customer to receive Residence Flat Rate Local Exchange Service plus features for a flat monthly rate, for each Solutions residence line B. Solutions includes Flat Rate Local Exchange Service and one or more of the following features and services: (1) A 60 minute block of time for Message Telecommunications Service (Local Toll), with Consumer Sense Local Toll rates applicable for each additional minute; or the option of subscribing to Embarq Communications, Inc. (d/b/a CenturyLink Communications) Long Distance plans, described in applicable CenturyLink Communications Schedules posted at incorporated by reference into this document, or (2) A Custom Calling/ExpressTouch Service Feature Package, an individual feature or a group of Custom Calling/ExpressTouch features as set forth in the Miscellaneous Service Arrangements section of the CenturyLink Local Terms of Service for Nontariffed, Consumer Services for the state where the Services are located, as posted to or (3) One or more of CenturyLink s deregulated services: Voic , Integrated Calling Features, CenturyLink High Speed Internet, LineGuard/Data LineGuard, each described in the applicable terms and conditions posted to the Company s website and incorporated by reference into this document Regulations A. Customers may terminate their enrollment in the Solutions Bundle Plan ( Plan ) upon notice to CenturyLink. B. Unless terminated by the Customer or CenturyLink, Customer will remain enrolled in the Plan, as amended from time-to-time, with any applicable changes in rate, for as long as this Plan continues to be offered by CenturyLink. C. The Plan is not available with Residential ISDN-BRI Service lines or to customers who are or become toll restricted. D. No more than four (4) residence lines can be enrolled with the Solutions option for each customer Billed Telephone Number account. E. Service Connection Charges, as described in the Service Charges section of the CenturyLink Local Terms of Service for Nontariffed, Consumer Services for the state where the Services are located, as posted to Service Connection Charges will not apply when Solutions replaces existing Local Exchange Services or if Customer requests a change from Solutions back to Local Exchange Service. F. Solutions customers are not eligible for promotional offerings associated with the Custom Calling/ExpressTouch Services included in this Plan, unless specifically provided for in a promotional offering. G. The Plan may not be combined with any other Residence optional toll calling plan service. H. Residence customers enrolled in the Plan, who subsequently become subject to CenturyLink-initiated toll restriction will have all existing Solutions lines converted to the applicable tariff rates. Service Connection Charges will not apply for those existing lines converted, in place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable monthly rates. Such customers will not be permitted to re-enroll in the Plan until such time as all associated unpaid balances are satisfactorily paid in full Solutions Bundles. A. Current Solutions Bundles. The following Solutions bundles are currently available from CenturyLink. Each feature component of this bundle is governed by Miscellaneous Service Arrangements section of the CenturyLink Local Terms of Service for
4 Nontariffed, Consumer Services for the state where the Services are located, as posted to (1) Pure Bundle (b) Outbound Call Block Feature (c) (d) Nonpublished Number Service Billed Number Service (optional) Service Charges do not apply to this bundle. (2) Simple Choice Bundle (b) Choice of Available Custom Calling or ExpressTouch Features Subscription to the Embarq Communications, Inc. Easy Talk Simple Choice Long Distance plan is also required. Simple Choice Bundle is available at a discounted rate when customers subscribe to the Company s Voic in addition to Embarq Communications, Inc. Easy Talk Simple Choice Long Distance plan. (3) Simple Choice Unlimited Bundle (b) Choice of available Custom Calling or ExpressTouch Features Subscription to the Embarq Communications, Inc. Easy Talk Simple Choice Unlimited Long Distance plan is required. Simple Choice Unlimited Bundle is available at a discounted rate when customers also subscribe to the following services in addition to Embarq Communications, Inc. Easy Talk Unlimited Long Distance plan: (1) Voic , (2) High Speed Internet (1.5M or higher), or (3) Voic and High Speed Internet (1.5M or higher), (4) Economy Pack Bundle Optional (c) Call Waiting ID Optional (d) Enhanced Call Waiting Optional The monthly rate for Economy Pack Bundle includes the Subscriber Line Charge. Customers who subscribe under a twelve month commitment will receive a $5.00 discount off the monthly rate during the first twelve months of service, after which the listed monthly rate will apply. (5) Economy Pack Plus Bundle Optional (c) Call Waiting Optional (d) Enhanced Call Waiting Optional Customers must also subscribe to CenturyLink s 768 Kbps High Speed Internet. The applicable Subscriber Line Charge applies in addition to the monthly rate. (6) Ideal Solution (e) Return Call (g) Caller ID with Name (includes Anonymous Call Rejection) (h) Speed Dial
5 (i) Call Waiting ID (j) Call Forward No Answer - Fixed (k) Call Forward Busy - Fixed (l) 60 minutes of Local Toll service at (7) Sure Solution I (f) Return Call (g) Repeat Dial (h) Call Forward No Answer - Fixed (i) Call Forward Busy - Fixed (j) Call Waiting ID (k) Call Waiting Options (l) 60 minutes of Local Toll (8) Sure Solution II (e) Return Call (g) Caller ID with Name (includes Anonymous Call Rejection) (h) Speed Dial 8 (i) Call Waiting ID (j) Call Forward No Answer - Fixed (k) Call Forward Busy - Fixed (9) Custom Solution I (c) Caller ID with Name (includes Anonymous Call Rejection) (d) Return Call (e) Call Forward No Answer - Fixed (f) Call Forward Busy - Fixed (g) Call Waiting ID (10) Choice Solution (e) Call Forward No Answer - Fixed (f) Call Forward Busy - Fixed (g) 60 minutes of Local Toll service at
6 (11) Standard Solution I (c) 60 minutes of Local Toll (12) Standard Solution II (e) Call Forward Busy-Fixed (f) Call Forward No Answer-Fixed (13) Basic Solution (b) Three-Way Calling (c) Call Forwarding (d) Return Call (e) (f) (g) (h) Caller ID with Name (includes Anonymous Call Rejection) Call Forward No Answer - Fixed Call Forward Busy - Fixed 60 minutes of Local Toll (14) Classic Solution (b) Three-Way Calling (c) Call Forwarding (d) Return Call (f) Call Forward No Answer - Fixed (g) Call Forward Busy - Fixed (15) Core Solution (Optional ) or Talking Call Waiting (Optional) (c) Call Forwarding (d) Three-Way Calling (g) Return Call (h) Call Forward No Answer-Fixed (i) Call Forward Busy-Fixed (j) Speed Dial 8 (k) Selective Call Acceptance (l) Selective Call Forwarding (m) Selective Call Ring (n) Selective Call Rejection
7 (16) Clear Solution (b) Call Forwarding (d) Caller ID with Name (includes Anonymous Call Rejection) (e) Repeat Dial (f) Return Call (g) Call Forward No Answer-Fixed (h) Call Forward Busy-Fixed (i) Speed Dial 8 (j) Selective Call Acceptance (k) Selective Call Forwarding (l) Selective Call Ring (m) Selective Call Rejection (17) Personal II Solution (Optional) or Talking Call Waiting (Optional) (c) Call Waiting ID (e) Three-Way Calling (f) Caller ID with Name (includes Anonymous Call Rejection) (g) Repeat Dial (h) Return Call (i) Call Forward No Answer-Fixed (j) Call Forward Busy-Fixed (k) Selective Call Forwarding (18) Home II Solution. (Optional) (c) Call Waiting ID (d) Three-Way Calling (f) Call Forward No Answer-Fixed (g) Call Forward Busy-Fixed (19) Safe and Sound II Solution Customers must purchase the non-regulated services LineGuard or Data LineGuard and Home Phone Warranty. (20) Core Solution Plus (Optional) or Talking Call Waiting (Optional) (c) Call Forwarding (d) Three-Way Calling
8 (g) Return Call (h) Call Forward No Answer-Fixed (i) Call Forward Busy-Fixed (j) Speed Dial 8 (k) Selective Call Acceptance (l) Selective Call Forwarding (m) Selective Call Ring (n) Selective Call Rejection (o) Privacy ID (21) Progressive Plan Optional (c) Call Waiting ID (d) Three-Way Calling (f) Call Forwarding (g) Call Forward No Answer-Fixed (h) Call Forward Busy-Fixed Talking Call Waiting is available as an add-on to this package. Talking Call Waiting is described in the CenturyLink General Subscriber Services Tariff. Customers must also subscriber to CenturyLink Voic . (22) Standard Home Phone II (c) Enhanced Call Waiting or Talking Enhanced Call Waiting Optional (d) Call Waiting ID (e) Three Way Calling (g) Return Call (h) Selective Call Forward (i) Speed Calling 8 Numbers Customers must also subscribe to CenturyLink s non-regulated Voic and one of the following services: Privacy ID, LineGuard, Data LineGuard, Voic or Home Phone Warranty. (23) Special Plan Bundle (c) Enhanced Call Waiting or Talking Enhanced Call Waiting Optional (d) Call Waiting ID (e) Selective Call Acceptance ing (g) Return Call (h) Call Forwarding (i) Call Forward No Answer Fixed (j) Call Forward Busy Fixed Available at a discounted rate if the subscriber also purchases ECI Solutions Unlimited Long Distance Plan Option 1 Plus High Speed Internet or DISH Network Satellite TV from CenturyLink or any company-provided Wireless Plan
9 (24) Follow Me Plan or Talking Enhanced Call Waiting Optional (c) Call Waiting ID (d) Three Way Calling (f) Call Forward No Answer Fixed (g) Call Forward Busy Fixed (h) Return Call (i) Repeat Dial Customers must purchase the deregulated services Voic with Integrated Calling Features. This bundle is only available where Voic with Integrated Calling Features is technically feasible. service at (25) Simple Solution (c) Speed Dial 8 service at (26) Essential Home Phone Plan (c) Call Waiting ID (optional) (d) Enhanced Call Waiting (e) Speed Dial 8 service at
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