Net-Net enterprise session border controller playbook

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Net-Net enterprise session border controller playbook"

Transcription

1 Net-Net enterprise session border controller playbook The leader in session delivery network solutions

2 Why did we make this guide? To help you solidify your position as a trusted technology advisor to your customers! Infonetics Research projects that the Enterprise Session Border Controllers (E-SBC) market is growing 44% per year through This growth is fueled by technology investments enterprises are making in their networks, including SIP trunking, unified communications and others we cover in this playbook. Acme Packet is the E-SBC market leader and we want to show you how to take advantage of these opportunities. The two primary targets for E-SBCs are: Enterprises upgrading communications systems Enterprises searching for OPEX and CAPEX cost savings E-SBCs support these goals by enabling applications like: Enterprise IP telephony network consolidation SIP trunking Unified communications Hosted IP communication services Secure remote worker and branch offices initiatives For these applications, E-SBCs provide: Security Interoperability Reliability 2 Copyright Acme Packet provided under NDA

3 How to succeed with Acme Packet E-SBCs This playbook is a guide that shows how to: Identify E-SBC opportunities Position Acme Packet Net-Net E-SBCs with end-customers Work with Acme Packet to close E-SBC sales To be successful selling Acme Packet Net-Net E-SBCs, follow this process: Step 1: Read this playbook The better you understand the enterprise solutions that E-SBCs enable, the more effective you can be at identifying opportunities among your existing account list. Step 2: Prospect your accounts Map these opportunities to your account list and rate how close the account is benefiting from the E-SBC enabled solution. Step 3: Build the pitch Use the relevant play in this book to construct a powerful pitch for the account. Reach out to your local Acme Packet business development or sales contact for help. Step 4: Qualify your prospects Qualify the account by presenting the pitch and gauging their interest. Acme Packet business development and sales are happy to come along to help! Step 5: Close the deal For each qualified account, engage with Acme Packet business development to help secure the opportunity and facilitate quoting and ordering. Copyright Acme Packet provided under NDA 3

4 4 Copyright Acme Packet provided under NDA

5 Copyright Acme Packet provided under NDA 5 Table of contents Acme Packet overview 6 Enterprise session border controller overview 7 Building your sales strategy 8 Coordinating the project acceptance 9 E-SBC ecosystem 10 Finding the right entry point 11 Play: IP-Telephony network consolidation 12 Play: SIP trunking 14 Play: Unified Communications 16 Play: Cloud communication services 18 Play: Remote workers and offices 20 Account score card 22

6 Acme Packet overview Who we are Acme Packet is the world leader in session delivery network solutions. Acme Packet products deliver over half of all real-time IP communications traffic in the world. Acme Packet is a public company (NASDAQ: APKT) headquartered in Bedford, Massachusetts in the US where we design, develop, and manufacture our products. What we do We are experts in the technologies that enable real-time IP communications. For over 10 years we have been working with service providers and enterprises to help them overcome the challenges they face when transitioning from TDM to real-time IP communications. We have embodied the knowledge from these experiences in our market leading Net-Net E-SBCs. These E-SBCs are network vendor agnostic and provide the tools and features enterprises need to provide secure and reliable communications over IP-networks. Why customers value our products Acme Packet Net-Net E-SBCs solve the challenges enterprises face when deploying real-time IP communications by providing: Security IP communications are vulnerable to denial of service (DoS), theft, fraud, and breaches of privacy if not protected by a powerful security system. Net-Net E-SBCs provide bestin-class security that enterprises can rely on. Interoperability Enterprise networks are rarely homogeneous, and not all IP-communication vendors interoperate. Net-Net E-SBCs resolve incompatibilities seamlessly. Reliability No one looks good when the CEO s call drops because of some glitch in the network. Net-Net E-SBCs provide a variety of tools that enable enterprises to provide reliable access to IP communications. What it means to be an Acme Packet Pinnacle Partner As a Pinnacle Partner, Acme Packet supports your efforts to help enterprise customers realize the benefits of IP communications today and prepare for the applications and services of tomorrow. Pinnacle Partners have access to: Valuable product training Powerful selling tools Acme Packet expert sales and sales engineering teams 6 Copyright Acme Packet provided under NDA

7 Copyright Acme Packet provided under NDA 7 Enterprise session border controller overview Introducing the Acme Packet Net-Net E-SBCs Acme Packet offers two E-SBC platforms. Please refer to the E-SBC Ordering Guide and the E-SBC Pricing and SKU Guides for more information on features and pricing. Net-Net 3820 Net-Net 4500 Sessions 150-8, ,000 Target customer Small to Medium Enterprise Medium to Large Enterprise Form Factor 1U 1U What is an E-SBC? E-SBCs control and secure the flow of real-time IP communications traffic across network borders, including connections between: enterprise communications systems (e.g. UC to IP-PBX) wide-area network services (e.g. SIP trunks) enterprises a service providers (e.g. hosted audio conferencing) E-SBCs provide: Strong security Easy interoperability Assured reliability Ensure confidentiality, integrity and availability Prevent fraud and service theft Guard against malicious attacks and system overloads Resolve public IP network interface challenges Connect multi-vendor communication systems Simplify network operations Protect investments in legacy systems Ensure PSTN-like availability Ensure business continuity Enforce QoS Balance loads across trunks and network devices Reroute sessions around network failures Optimize network performance Circumvent equipment and facility problems

8 Building your sales strategy E-SBCs are powerful and sophisticated products that enable a multitude of enterprise IP-communication solutions or plays, each one providing new capabilities as well as OPEX and CAPEX savings. There are two primary segments of enterprises who are strong candidates for E-SBC sales opportunities: Enterprises upgrading communications systems Enterprises searching for OPEX and CAPEX savings The table below provides a brief overview of how each play can fit into either theme: Play Capability Cost Savings IP Telephony Network Consolidation SIP Trunking Unified Communications Cloud Communication Services Secure Remote Worker or Branch Office Flattened and consolidated network Centralized call control Leverage private network for site to site calling Rapid connectivity provisioning and access to hosted communication services Presence, follow-me, desktop video conferencing, click to call On-demand, state of the art IP-communication services Effective and secure virtualized offices improve worker productivity and enhance disaster recovery preparedness Eliminate redundant equipment, simplify infrastructure support, and eliminate internal call tolls Right-size connectivity Reduce travel and entertainment, audio conferencing and video conferencing costs Lower CAPEX and support costs of IP infrastructure by outsourcing IP communications applications Reduce personal expense reimbursement, and real estate costs related to remote workers 8 Copyright Acme Packet provided under NDA

9 Coordinating the project acceptance Information technology and network infrastructure sales are complex and often face hidden hurdles within the enterprise. E-SBCs provide a long list of benefits to enterprise customers, and the priority of these benefits changes depending on the audience. This section provides an overview of the stakeholders you will encounter and the key benefits to highlight. Stakeholder CFO Motivators Highlight the benefits of CAPEX and OPEX reduction. If appropriate, help this stakeholder understand the transition from large CAPEX expenditures to OPEX that scales with corporate size. Refer to the case studies available on the enterprise portal for help building the case for these constituents ( CSO or other IT security members These stakeholders focus on the integrity and defensibility of the IT infrastructure. Be sure to highlight Acme Packet s Net-SAFE architecture and the role of the SBC in protecting the corporate network from application level malicious attacks. Refer to the Net-SAFE presentation in the enterprise portal ( CIO / IT director This stakeholder is concerned with the ability of the IT infrastructure to support the business s current and future needs and is critical to gathering internal support for the IP communications project. Paint the full picture of the promise of end-to-end IP communications for this stakeholder. Use the video: Building Session Delivery Networks ( as appropriate. Telecommunications manager These stakeholders are key to the transition from TDM to IP communications. Be sure to highlight both the place these members will continue to have managing an IP communications network and the benefits IP communications deliver to their every day operations. Refer to the application notes available from the enterprise portal ( Copyright Acme Packet provided under NDA 9

10 10 Copyright Acme Packet provided under NDA E-SBC ecosystem E-SBCs are always part of a larger IP communications initiative. Enterprises use Acme Packet E-SBCs in a wide variety of real-time IP communications network environments. A sampling of network equipment vendors and service providers that we have been deployed with is shown below:

11 Finding the right entry point picking the play Enterprises purchase E-SBCs for different purposes depending on their IP communications network maturity and technology investment profile. In all cases, the enterprises are looking for ways to leverage the feature enhancements and cost savings that IP communications network deliver. The following table provides a quick overview of how the different IP-communication applications (plays) E-SBCs enable, and some typical characteristics of enterprises that can benefits from these applications. More in depth descriptions of the applications follow, including: Application value propositions Qualifying questions and conversation starters Application specific E-SBC value propositions Answering objections Network diagrams Play IP telephony network consolidation SIP trunking Unified Communications Cloud communication services Secure remote workers Customer profile De-centralized telephony network Has made recent acquisitions Looking to rationalize their communication infrastructure Multiple PBXs Uses TDM communication services Looking to lower OPEX and CAPEX Uses TDM communications services Centralized communication network Looking to lower OPEX and CAPEX Centralized communication network Invests in worker productivity Green or work-life balance initiatives Favors an outsourcing strategy for traditional IT functions Heavy use of audio or video conferencing services (Intercall, Premier, WebEx,...) Outsources contact center functions and business processes Large geographically distributed organization Remote call center representatives Distributed workforce Green or work-life balance initiatives Looking to lower OPEX and CAPEX In many occasions an enterprise can benefit from a combination of these plays, and for clarity this document introduces each play independently. Copyright Acme Packet provided under NDA 11

12 12 Copyright Acme Packet provided under NDA Play: IP-telephony network consolidation Enterprises can reduce CAPEX and OPEX by leveraging their private IP-based data network for interactive communications, and by consolidating existing IP communication islands. They can retire legacy voice equipment, bypass the PSTN and use their private IP network for toll-free internal calls anywhere in the world. By connecting existing IP communication islands, they can lower support costs and enable unified enterprise-wide dial plans. Upon completion of the consolidation of IP telephony networks, the enterprise has a single IP communications network, instead of managing multiple dial plans, PBXs, and TDM-based telephony networks. Ask How does your company integrate new IP communications networks, for example from corporate acquisitions or organic growth? How do you manage local PRI trunk connections to branch offices? What is your strategy for managing and coordinating your company s PBX systems? What opportunities do you see to reduce network support costs or lower capital expenditures by consolidating your IP communication network infrastructure? What new demands from the enterprise might place a strain on your current communications network architecture? Say You can significantly reduce costs by consolidating your voice communications onto your existing IP data network and centralizing IP-PBXs into your data center. Acme Packet Net-Net E-SBCs can end the hassle of managing multiple move, add, change PBX dial plan updates. Net-Net E-SBC interoperability features allow enterprises to leverage existing network investments while gaining the feature and cost benefits of network consolidation. Key terms: VoIP islands Branch office IP communications Incompatible dial plans Multi-PBX coordination Voice gateways Under-utilized trunks Nimble communications network architecture

13 Copyright Acme Packet provided under NDA 13 Value of the Net-Net E-SBC Net-Net E-SBCs provide a solid foundation for IP telephony consolidation by: Enforcing corporate IP communications security and privacy polices across the entire corporate communication network Resolving multi-vendor compatibility issues and enabling multi-protocol interworking Ensuring reliability by enforcing service quality and QoS routing Acme Packet Net-Net E-SBCs cure interoperability problems between enterprise systems, ensure network security and manage service reliability to simplify IP-telephony network consolidation. Answering objections Objection: I have investments in communications infrastructure that I can t write off Net-Net E-SBCs ensure interoperability between legacy and future network communications, allowing customer s to minimize rip and replace deployments and leverage past investments Objection: Our branch PRIs are very low cost or practically free Service providers offer very attractive PRI rates if enterprises commit to a high spend rate, or even just to avoid losing the business. Be sure to factor in the costs of managing the branch PRI contracts and administrative costs, and also to think about the additional benefits you will gain through consolidation. Objection: My firewall provides sufficient network security Conventional IP firewalls, security appliances and routers aren t designed for real-time interactive IP communications and leave the enterprise vulnerable to a variety of security threats and interoperability problems. Headquarters E-SBC enforces privacy, prevents fraud, and protects from internal security threats Branch office E-SBC delivers interoperability between system and endpoint devices and prevents service overloads SIP over MPLS E-SBC ensures E911 compliance and simplifies unified dial plans E-SBC enforces QoS and delivers reliable IP communications Branch office

14 Play: SIP trunking Enterprises can reduce long distance and international calling fees and improve service agility by using a SIP trunk instead of a conventional PRI trunk for PSTN access. SIP trunks are less expensive, more efficient, and scale cost-effectively when compared to PRI trunks. Ask Say Where is your company in the transition from TDM to real-time IP communications? What is your company s strategy to manage local and long distance toll charges? How do you provision PRI trunks for your company? How do you manage provision TDM trunks to meet peak or seasonal demand? Thinking about both voice and data connectivity, how do you provision bandwidth for your enterprise? With SIP trunks, you can respond to changing demand for communications services within hours instead of months. SIP trunks provide flexibility to access advanced IP communications services, such as conferencing and collaboration. SIP trunks combined with E-SBCs provide reliability equal to or better than TDM trunks. Key terms: End-to-end IP communications Rapid bandwidth provisioning Flexible bandwidth allocation Seasonal demand management Consolidate trunks Protect legacy network investments Service provider interoperability 14 Copyright Acme Packet provided under NDA

15 Copyright Acme Packet provided under NDA 15 Value of the Net-Net E-SBC Net-Net E-SBCs enable SIP trunking applications by: Securing the enterprise network s border, safeguarding user confidentiality and privacy, and protecting enterprise IT assets Resolving multi-vendor compatibility issues and enabling multi-protocol interworking Ensuring reliability by enforcing service level agreements and providing QoS-based trunk routing Acme Packet Net-Net E-SBCs protect enterprise communications from attacks, fraud, confidentiality and other threats that can occur on IP networks. They also cure interoperability problems between enterprise systems and service provider networks, greatly simplifying the deployment of SIP trunk services. Answering objections Objection: My firewall provides sufficient network security Conventional IP firewalls, security appliances and routers aren t designed for real-time interactive IP communications and leave the enterprise vulnerable to a variety of security threats and interoperability problems. Objection: The service provider says I should install their recommended SBC Acme Packet is the E-SBC market leader with proven interoperability across a wide range of hosted network services and CPE (IP-PBXs, UC systems, softphones, etc.). Net-Net E-SBCs provide enterprises with greater flexibility and investment protection than alternative solutions. Objection: I can rely on the service provider s SBC The service provider s SBC is configured to protect the service provider, not necessarily the customer. Similar to the firewalls enterprises use to enforce their data network security, E-SBCs provide the necessary security enterprises need to protect their IP communication networks. Headquarters E-SBC delivers interoperability between system and endpoint devices and prevents service overloads E-SBC enforces privacy, prevents fraud, and protects from malicious attacks SIP trunk E-SBC enforces QoS and delivers reliable IP- communications Service provider E-SBC protects enterprise network from service provider configuration changes

16 16 Copyright Acme Packet provided under NDA Play: Unified Communications Unified Communication (UC) systems integrate multiple communications methods (voice and video telephony, presence, conferencing, messaging) to improve collaboration among groups of employees and enhance efficiency across the organization. It can also include integration of communications and applications to automate and streamline business processes. Ask Which unified communications systems has your company investigated? How will your communications network interoperate with the new UC infrastructure? What is your UC security strategy? How will your UC implementation interoperate with remote branches or remote workers network environments? How will you manage quality of service and IP communications service level agreements for your UC deployment? How will you take advantage of ongoing innovation in the UC space without disrupting your real-time IP communications network? Say Net-Net E-SBCs remove interoperability risk from UC deployments. Net-Net E-SBCs future-proof UC deployments from changes to UC vendors, applications, and feature sets. Net-Net E-SBC protect UC infrastructure from threats, detect and prevent fraud, and ensure privacy for real-time IP communications sessions. Net-Net E-SBCs manage connections to multiple network services, optimizing OPEX with least-cost routing and ensuring availability by routing around network degradations and failures. Key terms: Presence enabled communications Desktop video calling On the fly video conference Desktop sharing Remote worker integration Enhanced collaboration Protect legacy network investments Microsoft Lync Avaya Aura Cisco Unified Communications Manager Polycom Lifesize Radvision

17 Copyright Acme Packet provided under NDA 17 Value of the Net-Net E-SBC Net-Net E-SBCs provide significant benefits to UC systems by: Securing the enterprise network s border by protecting against attacks, ensuring private communications, and detecting and preventing fraud. Interoperating between legacy systems, the UC system and endpoint devices allowing enterprises to manage their capital expenses and protect infrastructure investments. Statefully rerouting sessions across SIP trunks to optimize unified communication sessions based on real time quality of service QoS measurements to optimize the remote worker experience Acme Packet Net-Net E-SBCs security, interoperability, and reliability features make them the best E-SBCs for Unified Communications projects and to build a trusted foundation for the future. Answering objections Objection: My firewall provides sufficient network security Conventional IP firewalls, security appliances and routers aren t designed for real-time interactive IP communications and leave the enterprise vulnerable to a variety of security threats and interoperability problems. Objection: The UC vendor says I should install their E-SBC Acme Packet E-SBCs are fully compatible with major UC vendors, including Cisco and Avaya, and offer the benefit of rich multivendor support. This provides investment protection for legacy IP telephony systems and flexibility to integrate multivendor communications infrastructure as your network evolves. Objection: I can rely on the service provider s SBC The service provider s SBC is configured to protect the service provider, not necessarily the customer. Similar to the firewalls enterprises use to enforce their data network security, E-SBCs provide the necessary security enterprises need to protect their IP communication networks. Headquarters Remote worker E-SBC provides interoperability between UC and legacy IP-PBX E-SBC delivers interoperability between system and endpoint devices Internet E-SBC enforces privacy, prevents fraud, and protects from malicious attacks E-SBC provides hosted NAT traversal Branch office

18 18 Copyright Acme Packet provided under NDA Play: Cloud communication services Businesses are turning to hosted service providers and new cloud-based services for a wide range of IP communications needs from audio and video conferencing solutions to virtual contact center offerings. By leveraging the expertise and capital investments of an experienced service provider, enterprises can improve business agility while reducing CAPEX and OPEX. Ask What outsourcing options have you considered for your PBX, UC, and other communications functions? Of your IP communications capabilities, which are better managed on premise vs. outsourced? What is your security strategy for protecting cloud-based communication services? How will you ensure interoperability between your network infrastructure and cloud-based communication services? How will you manage QoS and service level agreements to provide a PSTN-like quality experience for your cloud-based communication services? Say You can shift your conferencing traffic to an IP network connection managed by an E-SBC and take advantage of lower conferencing rates while also reducing telecommunications costs. An E-SBC should always be used when connecting an enterprise network to cloud communication service providers in order to protect the enterprise infrastructure from security threats, ensure interoperability, and high quality access to services. Net-Net E-SBCs protect infrastructure from threats, detect and prevent fraud, and ensure privacy for real-time communications sessions. The Net-Net E-SBC ensure high availability access to services and high quality communications by routing around network degradations and failures and enforcing service level agreements. Key terms: Convert CAPEX to OPEX On demand communication services Hosted VoIP Hosted IP-PBX Hosted UC Hosted Lync Cloud conferencing

19 Copyright Acme Packet provided under NDA 19 Value of the Net-Net E-SBC Net-Net E-SBCs enable enterprises to leverage cloud IP communications services by: Securing the enterprise network s border, safeguarding user confidentiality and privacy, and protecting enterprise IT assets Interoperating seamlessly with the hosted service provider infrastructure Statefully rerouting sessions across SIP trunks to optimize unified communication sessions based on real time quality of service QoS measurements to optimize the remote worker experience Acme Packet enterprise session border controllers are designed to ensure interoperability, security and reliability for cloud IP communications services. Answering objections Objection: I don t need an expensive E-SBC to access cloud services Conventional IP firewalls, security appliances and routers are not designed for real-time interactive IP communications and leave the enterprise vulnerable to a variety of security threats and interoperability problems. Objection: I have investments in communications infrastructure that I can t write off Net-Net E-SBCs ensure interoperability between legacy and future network communications, allowing customers to minimize rip and replace deployments and leverage past investments. Objection: The service provider says I should install their recommended SBC Acme Packet is the E-SBC market leader with proven interoperability across a wide range of cloud network services and CPE (IP-PBXs, UC systems, softphones, etc.). This provides enterprises with greater flexibility and investment protection than alternative solutions. Objection: I can rely on the service provider s SBC The service provider s SBC is configured to protect the service provider, not necessarily the customer. Similar to the firewalls enterprises use to enforce their data network security, E-SBCs provide the necessary security enterprises need to protect their IP communication networks. Headquarters Cloud service provider E-SBC provides QoS routing and hitless failover E-SBC delivers interoperability between system and endpoint devices SIP trunk service E-SBC enforces privacy, prevents fraud, and protects from malicious attacks E-SBC monitors service level agreements

20 20 Copyright Acme Packet provided under NDA Play: Remote workers and offices To be fully productive while from home, a remote office, or on the road, employees must have reliable and convenient access to all their corporate communications services. By extending corporate voice, video and Unified Communications (UC) services to Internet users, employees can collaborate with colleagues and stay engaged with customers while out of the office. This enables line of business managers to implement teleworker programs and work-from-home business continuity plans, while eliminating costly home telephone and mobile phone expenses. Ask What is your company s teleworker strategy? How do you manage remote and field-based employee communication services and expenses? What roles does the Internet play in delivering reliable, high-quality enterprise communication services to remote offices and employees? How do you incorporate small offices, remote workers, and mobile professionals into your real-time IP communication strategy? How do you enforce communication security policies with remote employees? How does your company prepare for severe weather or natural disaster recovery? Say You can significantly reduce costs for communications with home or field-based employees by moving them from cellular services to an enterprise service securely accessed via an E-SBC connected to the Internet. You can improve productivity and collaboration by making the same voice, video and UC services used at headquarters available to remote workers and offices via an E-SBC connected to the Internet. A Net-Net E-SBC enables you to overcome the service quality and reliability problems that commonly plague remote users accessing interactive communications services via the Internet. You can assure regulatory compliance for remote employee communications by enabling remote access to enterprise communications services via an E-SBC connected to the Internet. Key terms: Teleworking Retain talent Green initiatives Real-estate cost savings Disaster preparedness Worker efficiency

21 Value of the Net-Net E-SBC Acme Packet E-SBCs enable secure remote workers and branch offices by: Protecting enterprise IP communications systems from Internet threats Providing IP communications privacy and authenticity to protect from eavesdropping and fraud Ensuring end-to-end interoperability across firewalls, routers and public Internet services Answering objections Objection: I can use the VPN that supports my data applications to provide secure remote access to communications services Separate tunnels for real-time IP communications and data applications provide greater flexibility and control than forcing all traffic into a single VPN tunnel. In addition, most VPN solutions are not able to prioritize real-time IP communications traffic to meet usability requirements. Objection: The Internet does not provide sufficient QoS to handle my real-time communications services Most broadband Internet services are able to support voice quality equal to or better than TDM connections. The success of Skype and other consumer services demonstrates the ability to successfully deploy video communications on these connections. Objection: Connecting my communications infrastructure to the Internet will open my company to fraud and Internet IP communications threats Acme Packet E-SBCs provide carrier grade IP communications security. Among other security features they can encrypt signaling and media to prevent eavesdropping; provide granular access control functions to prevent fraud and service theft; conceal IP address and netowrk topology to safeguard privacy and confidentiality; prevent DoS/DDoS as well as virus, worm and IP telephony spam to ward off malicious attacks Headquarters Remote worker E-SBC monitors QoS and interoperates with service provider infrastructure Internet E-SBC provides hosted NAT traversal E-SBC enforces privacy, prevents fraud, and protects from malicious attacks Branch office Copyright Acme Packet provided under NDA 21

22 22 Copyright Acme Packet provided under NDA Using the account score card Now that you have a thorough understanding of E-SBCs, and their position in IP-communication solutions, and their benefits to enterprises, it is a great time to evaluate the opportunities you have to position E-SBCs with your existing accounts. The Account Score Card on the opposite page is a simple tool to allow you to map the E-SBC plays to your existing accounts. Step 1: Pick your 10 biggest accounts While the benefits of IP communications apply to all enterprises, the larger the enterprise, the more benefit they will see from moving to end-to-end IP communications. Step 2: Rate the proximity of each account to the plays For each account, use your understanding of the account s technology investment profile and IP communications network maturity to estimate how close the account is to benefiting from each play. You can use descriptors like Immediate, 6 months, 1 year, unknown. Step 3: Qualify the accounts For any accounts that have plays in the 6 month to immediate time frames, schedule an initial conversation with the key decision makes to present the appropriate play s value proposition. Contact your Acme Packet channel manager for any assistance you would like in preparing for this meeting. They can even accompany you on customer calls at your request! Step 4: Engage Acme Packet sales Acme Packet understands that closing the plays described in this guide can be challenging as well as very rewarding. Our high-touch direct sales team is ready to assist and support you in closing opportunities for qualified accounts. Your Acme Packet channel manager can connect you as soon as you are ready!

23 Copyright Acme Packet provided under NDA 23 Account scorecard Account Opportunity priority Name Size IP telephony consolidation SIP trunk UC Cloud communication Services Remote worker or office

24 24 Copyright Acme Packet provided under NDA

25 Copyright Acme Packet provided under NDA 25 Acme Packet channel sales Our team is dedicated to helping your succeed in your E- SBC sales goals. If you have any questions, would like to consult on sales opportunities, or have any other requests, please do not hesitate to contact us at

26

Ingate SIParator /Firewall SIP Security for the Enterprise

Ingate SIParator /Firewall SIP Security for the Enterprise Ingate SIParator /Firewall SIP Security for the Enterprise Ingate Systems Ingate Systems AB (publ) Tel: +46 8 600 77 50 BACKGROUND... 1 1 NETWORK SECURITY... 2 2 WHY IS VOIP SECURITY IMPORTANT?... 3 3

More information

Security for SIP-based VoIP Communications Solutions

Security for SIP-based VoIP Communications Solutions Tomorrow Starts Today Security for SIP-based VoIP Communications Solutions Enterprises and small to medium-sized businesses (SMBs) are exposed to potentially debilitating cyber attacks and exploitation

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Make the case for. Building the business case for Skype for Business adoption. Skype business. Get your business Skype d up 1

Make the case for. Building the business case for Skype for Business adoption. Skype business. Get your business Skype d up 1 Make the case for Skype business for case Business Building the business case for Skype for Business adoption Get your business Skype d up 1 Building the business case for Skype adoption Building a robust

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications a unified communications platform that enables on-demand collaboration and customer service faster,

More information

SIP as an Enabling Technology

SIP as an Enabling Technology SIP as an Enabling Technology SIP and VoIP Fundamentals Mike Taylor - CTO spscom.com 888.777.7280 Strategic Products and Services / 300 Littleton Road / Parsippany, NJ 07054 Agenda What is SIP? Acceptance

More information

Oracle Improves Communications and Reduces Costs with SIP Trunking

Oracle Improves Communications and Reduces Costs with SIP Trunking An Oracle White Paper September 2013 Oracle Improves Communications and Reduces Costs with SIP Trunking using Acme Packet Enterprise Session Border Controllers Executive Overview Oracle employs more than

More information

Cisco Meetings audio, video and web conferencing. A better way to meet and collaborate

Cisco Meetings audio, video and web conferencing. A better way to meet and collaborate Cisco Meetings audio, video and web conferencing A better way to meet and collaborate make links Contents Product summary 03 Benefits 04 How would you like to work together? 05 Features 07 WebEx Cloud

More information

Deploying Voice Workloads for Skype for Business Online and Server 2015

Deploying Voice Workloads for Skype for Business Online and Server 2015 Deploying Voice Workloads for Skype for Business Online and Server 2015 Duration: 5 Days Course Code: M40409 Version: A Delivery Method: Virtual and Classroom Overview: This five-day instructor-led course

More information

Brochure. Dialogic BorderNet Session Border Controller Solutions

Brochure. Dialogic BorderNet Session Border Controller Solutions Dialogic BorderNet Session Border Controller Solutions Dialogic BorderNet Solutions Supercharge Connections between Networks, Services and Subscribers with Ease and Scale The BorderNet family of session

More information

The Complete Guide to Hosted VoIP

The Complete Guide to Hosted VoIP The Complete Guide to Hosted VoIP 1 2016. FairPoint Communications, Inc. All rights reserved. As Voice over Internet Protocol (VoIP) solutions continue to mature, an increasing number of businesses will

More information

Avaya Aura. Unified, Real-time Communications. avaya.com

Avaya Aura. Unified, Real-time Communications. avaya.com Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform supporting mid to large enterprises, enabling unified communications,

More information

CDW LLC 200 North Milwaukee Avenue, Vernon Hills, IL

CDW LLC 200 North Milwaukee Avenue, Vernon Hills, IL Coordinating Conferencing and Collaboration Vital unified communications capabilities offer a solid foundation for an integrated view of the collaborative environment. To make the most of the opportunities

More information

Deploying Voice Workloads for Skype for Business Online and Server 2015

Deploying Voice Workloads for Skype for Business Online and Server 2015 Deploying Voice Workloads for Skype for Business Online and Server 2015 40409; 5 Days, Instructor-led Course Description This five-day instructor-led course teaches how to design, plan, and deploy the

More information

Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half

Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half Fall fssdfd 2Q 17 Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half Skype for Business (SfB) implementations are on the rise,

More information

Deploying Voice Workloads for Skype for Business Online and Server 2015

Deploying Voice Workloads for Skype for Business Online and Server 2015 Deploying Voice Workloads for Skype for Business Online and Server 2015 Duration: 5 Days Course Code: M40409 Version: A Overview: This five-day instructor-led course teaches how to design, plan, and deploy

More information

10 Reasons to Choose AudioCodes Enterprise SBC

10 Reasons to Choose AudioCodes Enterprise SBC 10 Reasons to Choose AudioCodes Enterprise SBC Introduction The use of Enterprise Session Border Controllers (SBC) has become mainstream due to the adoption of SIP, according to a March 2016 IHS Research

More information

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology

More information

Clients for Unified Communications

Clients for Unified Communications Mobile Collaboration with Avaya one-x Clients for Unified Communications Avaya one-x clients deliver a softwarebased user experience that lets you easily deploy consistent mobility and communications strategies

More information

Simplifying the Branch Network

Simplifying the Branch Network Simplifying the Branch Network By: Lee Doyle, Principal Analyst at Doyle Research Sponsored by Aruba, a Hewlett Packard Enterprise company Executive Summary A majority of IT organizations are experiencing

More information

HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE

HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE HOW A CLOUD COMMUNICATIONS SYSTEM UNIQUELY SUPPORTS YOUR MOBILE WORKFORCE Table of contents 3 How a UCaaS platform empowers your mobile workforce with a phone system and much more 4 6 11 A cloud phone

More information

Company Introduction. May 2018

Company Introduction. May 2018 Company Introduction May 2018 40 20 7 Vendor partners EMEA countries Practices 1Vision 5000+ reseller partners 400+ employees Advanced Networking Leaders in mobility & cloud networking solutions Software

More information

Digital Advisory Services Professional Service Description SIP Centralized IP Trunk with Field Trial Model

Digital Advisory Services Professional Service Description SIP Centralized IP Trunk with Field Trial Model Digital Advisory Services Professional Service Description SIP Centralized IP Trunk with Field Trial Model 1. Description of Services. 1.1 SIP Centralized IP Trunk with Field Trial Verizon will assist

More information

Why Active Communications and Office 365?

Why Active Communications and Office 365? Why Active Communications and Office 365? Deploying Microsoft Lync Enterprise Voice with Office 365 has never been easier! The world of IT, telephony and communications is changing rapidly. The internet

More information

"Charting the Course... MOC A Deploying Voice Workloads for Skype for Business Online and Server Course Summary

Charting the Course... MOC A Deploying Voice Workloads for Skype for Business Online and Server Course Summary Description Course Summary This five-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server

More information

Why SIP? Time is running out for ISDN. Whitepaper from V1.04

Why SIP? Time is running out for ISDN. Whitepaper from V1.04 Why SIP? Time is running out for ISDN Whitepaper from V1.04 Introduction With less than 9 Years left for Legacy BT ISDN networks, its time to consider SIP for your business. BT is confirming plans to decommission

More information

Real-time Communications Security and SDN

Real-time Communications Security and SDN Real-time Communications Security and SDN 2016 [Type here] Securing the new generation of communications applications, those delivering real-time services including voice, video and Instant Messaging,

More information

Mobile TeleSystems (MTS) Converges Fixed and Mobile Telephony

Mobile TeleSystems (MTS) Converges Fixed and Mobile Telephony Mobile TeleSystems (MTS) Converges Fixed and Mobile Telephony MTS creates new revenue opportunities with new services. EXECUTIVE SUMMARY Mobile TeleSystems (MTS) Industry: Telecommunications BUSINESS CHALLENGE

More information

Energy Company Extends Communications and Collaboration Solution with Hosted Service

Energy Company Extends Communications and Collaboration Solution with Hosted Service Microsoft Office 365 Customer Solution Case Study Energy Company Extends Communications and Collaboration Solution with Hosted Service Overview Country or Region: Indonesia Industry: Power and utilities

More information

Cisco WebEx Cloud Connected Audio

Cisco WebEx Cloud Connected Audio Cisco WebEx Connected Audio What if you could provide employees, partners, and vendors with a better, more consistent web conferencing experience that actually helped reduce costs? Our integrated audio

More information

Sonus On Skype. Clearing Up the Confusion with Skype for Business. October 15, 2015

Sonus On Skype. Clearing Up the Confusion with Skype for Business. October 15, 2015 Sonus On Skype Clearing Up the Confusion with Skype for Business October 15, 2015 Our Presenters Myk Konrad Vice President, Go-to-Market and Marketing Sonus Tim James Manager of Unified Communications,

More information

Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice

Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice The Road To Ethernet WAN Various industry sources show trends in globalization and distribution, of employees moving towards

More information

Transform your network and your customer experience. Introducing SD-WAN Concierge

Transform your network and your customer experience. Introducing SD-WAN Concierge Transform your network and your customer experience Introducing SD-WAN Concierge Optimize your application performance, lower your total cost of ownership and simplify your network management. 2X Bandwith

More information

Contact Center SIP Migration SYNERGY DRIVES SUCCESS

Contact Center SIP Migration SYNERGY DRIVES SUCCESS Contact Center SIP Migration SYNERGY DRIVES SUCCESS @ One Voice A Complete SIP Solution One Voice for Genesys A Complete SIP Solution for Contact Centers CUSTOMER EXPERIENCE PLATFORM A B Work Items Rules

More information

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS.

GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business

More information

WHOLESALE HOSTED CENTREX

WHOLESALE HOSTED CENTREX WE MAKE IT POSSIBLE WHOLESALE HOSTED CENTREX Taking communication into the cloud A complete, flexible hosted telephony and unified communications solution, helping you create a proposition that is unique.

More information

8x8 Virtual Office Government

8x8 Virtual Office Government Brochure 8x8 Virtual Office Government Fully Integrated Hosted IP PBX for Government Hosted IP PBX solutions are quickly becoming the preferred choice for government agencies seeking cost-effective ways

More information

Hosted vs on-site IP-PBX A Guide for SMEs

Hosted vs on-site IP-PBX A Guide for SMEs Hosted vs on-site IP-PBX A Guide for SMEs This white paper analyses the distinct advantages and disadvantages of hosted and on-site IP-PBX systems, and compares the differing costs. It also includes a

More information

Mission Critical MPLS in Utilities

Mission Critical MPLS in Utilities Mission Critical MPLS in Utilities The Technology to Support Evolving Networks Application Note February 2017 Mission Critical MPLS in Utilities The Technology to Support Evolving Networks Abstract This

More information

Cisco Hosted Unified Communications Services

Cisco Hosted Unified Communications Services Cisco Hosted Unified Communications Services Cisco Unified Communications is a comprehensive, converged IP communications system of data, voice, video, and mobility applications. It enables more effective

More information

Digital Advisory Services Professional Service Description SIP IP Trunk with Field Trial for Legacy PBX Model

Digital Advisory Services Professional Service Description SIP IP Trunk with Field Trial for Legacy PBX Model Digital Advisory Services Professional Service Description SIP IP Trunk with Field Trial for Legacy PBX Model 1. Description of Services. 1.1 SIP IP Trunk with Field Trial for Legacy PBX Verizon will assist

More information

HP AllianceONE Services zl Module for Avaya Aura Session Border Controller powered by Acme Packet

HP AllianceONE Services zl Module for Avaya Aura Session Border Controller powered by Acme Packet HP AllianceONE Services zl Module for Avaya Aura Session Border Controller powered by Acme Packet Data sheet Product overview The HP AllianceONE Services zl Module for Avaya Aura Session Border Controller

More information

Office 365 Business The Microsoft Office you know, powered by the cloud.

Office 365 Business The Microsoft Office you know, powered by the cloud. Office 365 Business The Microsoft Office you know, powered by the cloud. Power your business with the best-in-class productivity tools from Microsoft the applications you know, always up-to-date and accessible

More information

Simplify IP Telephony with System i. IBM System i IP Telephony

Simplify IP Telephony with System i. IBM System i IP Telephony Simplify IP Telephony with System i IBM System i IP Telephony Highlights Deploy a complete IP telephony suite on one easy-to-manage system, or even part of a system, shared with other applications Integrate

More information

UC Transformation at BNSF

UC Transformation at BNSF UC Transformation at BNSF BNSF Railway Thomas Kisner Unified Communications Architect 9/14/2012 BNSF is a Leading U.S. Railroad A Berkshire Hathaway company 32,500 route miles in 28 states and two Canadian

More information

Microsoft Enterprise Voice and Online Services with Microsoft Lync Server 2013

Microsoft Enterprise Voice and Online Services with Microsoft Lync Server 2013 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20337 - Enterprise Voice and Online Services with Microsoft Lync Server 2013 Length 5 days Price $4290.00 (inc GST) Version B Overview This five-day instructor-led

More information

Benefits of SD-WAN to the Distributed Enterprise

Benefits of SD-WAN to the Distributed Enterprise WHITE PAPER Benefits of SD-WAN to the Distributed Enterprise 1 B enefits of SD-WAN to the Distributed Enterprise Branch Networking Today More Bandwidth, More Complexity Branch or remote office network

More information

Corporate Communication Solutions for the Dynamic Enterprise

Corporate Communication Solutions for the Dynamic Enterprise Corporate Communication Solutions for the Dynamic Enterprise 10 Key Selling Points for IP Communication Solutions February 2009 Alcatel-Lucent All Rights Reserved Alcatel-Lucent 2009 Achieve an innovative

More information

Jasper Maters Sales Director Benelux LINK YOUR LYNC Connected by AudioCodes Overview 2012

Jasper Maters Sales Director Benelux LINK YOUR LYNC Connected by AudioCodes Overview 2012 Jasper Maters Sales Director Benelux Jasper.maters@audiocodes.com +31 6 519 17 446 LINK YOUR LYNC Connected by AudioCodes Overview 2012 OUR VISION OUR PRODUCTS OUR SERVICES OUR GTM AudioCodes believes

More information

THE CUSTOMER SITUATION. The Customer Background

THE CUSTOMER SITUATION. The Customer Background CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER SITUATION Alliant Technologies is a Premier Service Provider for Red Forge Continuous Infrastructure

More information

The Role of E-SBC in VoIP Business Connectivity. 16 November 2011

The Role of E-SBC in VoIP Business Connectivity. 16 November 2011 The Role of E-SBC in VoIP Business Connectivity 16 November 2011 Today s Speakers Dani Kiryati Marketing Manager AudioCodes dani.kiryati@audiocodes.com Jeremy Duke President and Chief Analyst, Synergy

More information

Cisco WebEx Cloud Connected Audio Subscription Service

Cisco WebEx Cloud Connected Audio Subscription Service Data Sheet Cisco WebEx Cloud Connected Audio Subscription Service Product Overview Cisco WebEx Cloud Connected Audio (CCA) is a cost-effective audio conferencing solution for WebEx meetings, delivered

More information

SD-WAN. The CIO s guide to. Why it s time for a new kind of network

SD-WAN. The CIO s guide to. Why it s time for a new kind of network The CIO s guide to SD-WAN Why it s time for a new kind of network More applications, more complexity, more problems, more opportunities. We re doing business in a bold new world. Technology, data and digitalization

More information

White paper. Keys to Oracle application acceleration: advances in delivery systems.

White paper. Keys to Oracle application acceleration: advances in delivery systems. White paper Keys to Oracle application acceleration: advances in delivery systems. Table of contents The challenges of fast Oracle application delivery...3 Solving the acceleration challenge: why traditional

More information

Cisco Start. IT solutions designed to propel your business

Cisco Start. IT solutions designed to propel your business Cisco Start IT solutions designed to propel your business Small and medium-sized businesses (SMBs) typically have very limited resources to invest in new technologies. With every IT investment made, they

More information

Solution Highlights. Supports all major signaling protocols. Widely deployed multi-national SS7 solution. NEBS3 certified standard server platform

Solution Highlights. Supports all major signaling protocols. Widely deployed multi-national SS7 solution. NEBS3 certified standard server platform TELES Class 4 NGN Solution Highlights Standard based, high performance & scalable NGN solution Supports all major signaling protocols Widely deployed multi-national SS7 solution NEBS3 certified standard

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

Lessons Learned from SD-WAN Deployments on Six Continents. 21 September 2016 Tim Sullivan Co-founder & CEO

Lessons Learned from SD-WAN Deployments on Six Continents. 21 September 2016 Tim Sullivan Co-founder & CEO Lessons Learned from SD-WAN Deployments on Six Continents 21 September 2016 Tim Sullivan Co-founder & CEO Coevolve s perspective on SD-WAN Coevolve was established in 2014 to drive enterprise adoption

More information

TechValidate Survey Report: SaaS Application Trends and Challenges

TechValidate Survey Report: SaaS Application Trends and Challenges TechValidate Survey Report: SaaS Application Trends and Challenges TechValidate Survey Report: SaaS Application Trends and Challenges 2 The current growth rates and investments in SaaS are astounding.

More information

CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER THE CHALLENGE

CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER THE CHALLENGE CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY TenFour is a Premier Service Provider for Red Forge Continuous Infrastructure Service (CIS ). This case study

More information

Hybrid Cloud for Business Communications

Hybrid Cloud for Business Communications Hybrid Cloud for Business Communications THE ESSENTIAL GUIDE So you re considering hybrid cloud for your business communications. You re not alone! In fact, more and more businesses are turning to cloud

More information

Service. Sentry Cyber Security Gain protection against sophisticated and persistent security threats through our layered cyber defense solution

Service. Sentry Cyber Security Gain protection against sophisticated and persistent security threats through our layered cyber defense solution Service SM Sentry Cyber Security Gain protection against sophisticated and persistent security threats through our layered cyber defense solution Product Protecting sensitive data is critical to being

More information

Cisco 5921 Embedded Services Router

Cisco 5921 Embedded Services Router Data Sheet Cisco 5921 Embedded Services Router The Cisco 5921 Embedded Services Router (ESR) is a Cisco IOS software router application. It is designed to operate on small, low-power, Linux-based platforms

More information

VoIP Basics Guide A COMPREHENSIVE GUIDE FOR VOIP BEGINNERS. Call Us at

VoIP Basics Guide A COMPREHENSIVE GUIDE FOR VOIP BEGINNERS. Call Us at VoIP Basics Guide A COMPREHENSIVE GUIDE FOR VOIP BEGINNERS Call Us at 1.800.801.3381 OnSIP 2016 What is VoIP? Voice over Internet Protocol (VoIP) is the method for delivering phone calls over IP. IP covers

More information

Partnership Overview

Partnership Overview Partnership Overview GENBAND is a global leader in real time communications software solutions for service providers, enterprises, independent software vendors, system integrators and developers in over

More information

90 % of WAN decision makers cite their

90 % of WAN decision makers cite their WHITEPAPER So many ways to WAN How the most essential technology for distributed enterprises has evolved and where it s headed One of the most critical components to the success of any growth-oriented

More information

CHAPTER. Introduction. Last revised on: February 13, 2008

CHAPTER. Introduction. Last revised on: February 13, 2008 CHAPTER 1 Last revised on: February 13, 2008 The Cisco Unified Communications System delivers fully integrated communications by enabling data, voice, and video to be transmitted over a single network

More information

Cisco Hosted Collaboration Solution (HCS)

Cisco Hosted Collaboration Solution (HCS) Cloud Collaboration The cloud is an enabler and an accelerator for collaboration capabilities. Cloud technologies enable the delivery of collaboration services in an asa-service model, making advanced

More information

Cisco Exam Questions & Answers

Cisco Exam Questions & Answers Cisco 700-101 Exam Questions & Answers Number: 700-101 Passing Score: 825 Time Limit: 120 min File Version: 31.4 http://www.gratisexam.com/ Cisco 700-101 Exam Questions & Answers Exam Name: Business Edition

More information

Cisco Collaboration Meeting Rooms Cloud

Cisco Collaboration Meeting Rooms Cloud Data Sheet Cisco Collaboration Meeting Rooms Cloud IT departments face increasing complexity as they try to manage ever-expanding, disparate video conferencing technologies and endpoints. And meeting participants

More information

Get your business Skype d up. Lessons learned from Skype for Business adoption

Get your business Skype d up. Lessons learned from Skype for Business adoption Get your business Skype d up Lessons learned from Skype for Business adoption On the rise with Skype for Business Recent figures from Microsoft found that 90% of Fortune 500 companies and over 100 million

More information

Avaya Session Border Controller for Enterprise

Avaya Session Border Controller for Enterprise Avaya Session Border Controller for Enterprise A security solution for SIP-based networks implementing unified communications applications Customer service is at the heart of what we do, and as a leader

More information

Return On Investment (ROI) for IP Communications

Return On Investment (ROI) for IP Communications Return On Investment (ROI) for IP Communications 2002, Cisco Systems, Inc. All rights reserved. 1 Agenda General ROI Trends Changes in the Capital Budgeting Process Building the Business Case for New Technologies

More information

Unifying the Distributed Enterprise with MPLS Mesh

Unifying the Distributed Enterprise with MPLS Mesh Unifying the Distributed Enterprise with MPLS Mesh Technical Whitepaper January 2015 Copyright 2015 AireSpring Introduction Today s modern enterprises employ IT technologies that deliver higher value,

More information

FLEXIBLE NETWORK SERVICES TO DRIVE YOUR ENTERPRISE AT CLOUD SPEED. Solution Primer

FLEXIBLE NETWORK SERVICES TO DRIVE YOUR ENTERPRISE AT CLOUD SPEED. Solution Primer FLEXIBLE NETWORK SERVICES TO DRIVE YOUR ENTERPRISE AT CLOUD SPEED Solution Primer ABSTRACT Software Defined Networking (SDN) has delivered significant benefits to datacenter networks, making it possible

More information

Level 1 Technical. Microsoft Lync Basics. Contents

Level 1 Technical. Microsoft Lync Basics. Contents Level 1 Technical Microsoft Lync Basics Contents 1 Glossary... 2 2 Introduction... 3 3 Integration... 4 4 Architecture... 6 Lync Server Editions... 6 Lync Server Roles... 6 Server Pools... 6 Front End

More information

Journey to the Collaboration Cloud

Journey to the Collaboration Cloud Journey to the Collaboration Cloud Thabang Mashologu Senior Manager, UC Product Management, Allstream Chris Johnson Technical Solutions Architect, HCS Sales Team, Cisco 2011 2012 Cisco and/or its affiliates.

More information

Designing Workspace of the Future for the Mobile Worker

Designing Workspace of the Future for the Mobile Worker Designing Workspace of the Future for the Mobile Worker Paulo Jorge Correia Technical Solutions Architect Building Business Value Enable mobile workers and BYOD Locate and access remote experts Collaborate

More information

Data Sheet: Endpoint Security Symantec Multi-tier Protection Trusted protection for endpoints and messaging environments

Data Sheet: Endpoint Security Symantec Multi-tier Protection Trusted protection for endpoints and messaging environments Trusted protection for endpoints and messaging environments Overview creates a protected endpoint and messaging environment that is secure against today s complex data loss, malware, and spam threats controlling

More information

Delivering the Full Potential of SIP

Delivering the Full Potential of SIP Delivering the Full Potential of SIP Todd A. Abbott Sonus, EVP Strategy & Go-to-Market UC Summit April 29, 2013 sonus.net Entering into the Age of the Customer Sources of Dominance AGE OF MANUFACTURING

More information

Next Generation Mobile Collaboration

Next Generation Mobile Collaboration Next Generation Mobile Collaboration PSOUCC-2777 Chris Wiborg Director, Cisco Collaboration Portfolio Marketing @cwiborg Agenda Why Mobile Collaboration Matters Shifting User Expectations Delivering Value

More information

7 Business Benefits of Moving from an On-Premise PBX to a Cloud Phone System

7 Business Benefits of Moving from an On-Premise PBX to a Cloud Phone System White Paper 7 Business Benefits of Moving from an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving the transition from a legacy PBX to cloud VoIP For any number of reasons

More information

Beyond UC: Avaya Communicator for Web. Bryan Dingwall, Senior Product Manager

Beyond UC: Avaya Communicator for Web. Bryan Dingwall, Senior Product Manager Beyond UC: Avaya Communicator for Web Bryan Dingwall, Senior Product Manager 1 THE MOVE TO THE CLOUD 35% Growth SaaS MARKET GROWTH $1 out of every $5 is spent on enterprise SaaS software 20% $149 BILLION

More information

Campus IT Modernization OPERATIONAL CONTINUITY FLEXIBLE TECHNOLOGY MODERNIZED SYSTEMS

Campus IT Modernization OPERATIONAL CONTINUITY FLEXIBLE TECHNOLOGY MODERNIZED SYSTEMS Campus IT Modernization OPERATIONAL CONTINUITY FLEXIBLE TECHNOLOGY MODERNIZED SYSTEMS Managing the Complexity of IT Modernization Constructing and modernizing a new campus is a complex undertaking, requiring

More information

IPsec VPN. Quick Guide 3/19/ EarthLink. Trademarks are property of their respective owners. All rights reserved.

IPsec VPN. Quick Guide 3/19/ EarthLink. Trademarks are property of their respective owners. All rights reserved. IPsec VPN Quick Guide 3/19/15 2014 EarthLink. Trademarks are property of their respective owners. All rights reserved. 2 IPsec VPN Customers Business Challenges Bandwidth constrained Improving the customer

More information

Total Cost of Ownership: Benefits of ECM in the OpenText Cloud

Total Cost of Ownership: Benefits of ECM in the OpenText Cloud Total Cost of Ownership: Benefits of ECM in the OpenText Cloud OpenText Managed Services brings together the power of an enterprise cloud platform with the technical skills and business experience required

More information

Position Paper SIP trunking: The what, how and why

Position Paper SIP trunking: The what, how and why Position Paper SIP trunking: The what, how and why SIP trunks can offer significant cost-savings and eliminate the need for local PSTN gateways and expensive Primary Rate Interfaces (PRIs) while simplifying

More information

Unified Communications Threat Management (UCTM) Secure Communications and Collaborations

Unified Communications Threat Management (UCTM) Secure Communications and Collaborations Secure Cloud Communication and Collaboration. Overview The emergence of IP Voice, Video, Unified Communication and Collaborations (UC&C) technology and applications are causing a fundamental shift in the

More information

Glossary of Unified Communications Terms

Glossary of Unified Communications Terms Glossary of Unified Communications Terms As the pace of unified communication adoption increases, Interconnects and MSPs may find themselves struggling to keep up with both the demand from customers and

More information

AKAMAI CLOUD SECURITY SOLUTIONS

AKAMAI CLOUD SECURITY SOLUTIONS AKAMAI CLOUD SECURITY SOLUTIONS Whether you sell to customers over the web, operate data centers around the world or in the cloud, or support employees on the road, you rely on the Internet to keep your

More information

Securing the Empowered Branch with Cisco Network Admission Control. September 2007

Securing the Empowered Branch with Cisco Network Admission Control. September 2007 Securing the Empowered Branch with Cisco Network Admission Control September 2007 Presentation_ID 2006 Cisco Systems, Inc. All rights reserved. 1 Contents 1 The Cisco Empowered Branch 2 Security Considerations

More information

SIP Trunking Seminar Introduction to SIP Trunking

SIP Trunking Seminar Introduction to SIP Trunking Trunking Seminar Introduction to Trunking Anne L Coulombe Global Solutions Management - 2006 2008 Avaya Avaya Inc. Inc. All All rights rights reserved. reserved. Agenda What is Trunking? Why Trunking?

More information

THE AVAYA AURA PLATFORM

THE AVAYA AURA PLATFORM THE AVAYA AURA PLATFORM Bringing the Era of Engagement to today s enterprise The Avaya Aura Platform delivers a different approach to engaged communications, transforming traditional, singlepurpose solutions

More information

MyCloud Computing Business computing in the cloud, ready to go in minutes

MyCloud Computing Business computing in the cloud, ready to go in minutes MyCloud Computing Business computing in the cloud, ready to go in minutes In today s dynamic environment, businesses need to be able to respond quickly to changing demands. Using virtualised computing

More information

Explain how cloud technologies are changing the design, deployment, and management of voice architectures.

Explain how cloud technologies are changing the design, deployment, and management of voice architectures. Course Outline Module 1: Introduction to Voice Workloads Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft s latest cloud based voice services,

More information

AT&T Dedicated Internet Express

AT&T Dedicated Internet Express AT&T Dedicated Internet Express Product Overview Business-Class Dedicated IP Access 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered

More information

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device

Mitel MiCollab. Keeping people connected and productive anytime, anywhere, on any device Mitel MiCollab Keeping people connected and productive anytime, anywhere, on any device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.

More information

MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM

MITEL. Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM MITEL Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM What is Your Communications Strategy? Uncovering new sales opportunities in a highly competitive market requires a communications plan.

More information

Security Vendor Line Card

Security Vendor Line Card Security Essential security controls required for complete security visibility Helps secure the world s largest Enterprise and provider networks from DDoS and advanced targeted attacks Deliver visibility

More information

CISCO EXAM QUESTIONS & ANSWERS

CISCO EXAM QUESTIONS & ANSWERS CISCO 650-196 EXAM QUESTIONS & ANSWERS Number: 650-196 Passing Score: 800 Time Limit: 120 min File Version: 36.6 http://www.gratisexam.com/ CISCO 650-196 EXAM QUESTIONS & ANSWERS Exam Name: SMB Solutions

More information