This guide explains how to manage the network settings from your computer or your printer s control panel. See the appropriate section below.

Transcription

1 INTR.FM (A4 size) Introduction Finding the Information This guide explains how to manage the network settings from your computer or your printer s control panel. See the appropriate section below. Connecting a second computer Using Epson Install Navi on page 9 Changing the USB connection to Wi-Fi or Ethernet connection Changing the Printer Connection on page 18 Changing the network security or IP address Changing the Printer Connection on page 18 Setup Ad Hoc environment Ad Hoc mode on page 20 Entering the printer to the Wi-Fi network Setting up a Printer Wi-Fi Network Using the Control Panel on page 26 Confirming the network status Checking or Confirming on page 29 Initializing the network settings Initializing the Network Interface Settings on page 32 Control Panel peration This is a common manual for printers equipped with network functions. It includes descriptions related to features such as LCD panel, scanner, and memory card slot which your printer may not have. Differences in panel operation Some steps indicate the menu names in LCD operation for printers with touch-panel LCDs. Therefore, the actual operation may vary according to the type of printer. For details on panel operation, see your printer s paper manual or the Printing Guide in the online User s Guide. Introduction 1

2 INTR.FM (A4 size) Examples of panel operation The differences in actual panel operation are shown in the following examples. Instructions for this 1. Enter the Setup mode. 2. Select Wi-Fi/Network Settings. 3. Select Wi-Fi Setup Wizard. Touch-panel LCD (Direct touch operations) 1. Press Setup. 2. Press the arrow buttons to display Wi-Fi/Network Settings. 3. Press Wi-Fi/Network Settings. 4. Press Wi-Fi Setup Wizard. 2.5 inch LCD with panel buttons (including touch-pad LCDs) 1. Use the arrow buttons to select Setup, and then press the K button. r, press the Setup button if it is available on your printer. Introduction 2

3 INTR.FM (A4 size) 2. Select Wi-Fi/Network Settings, and then press the K button. 3. Select Wi-Fi Setup Wizard, and then press the K button. Simple LCD with panel buttons 1. Use the arrow buttons to select Setup, and then press the K button. 2. Select Wi-Fi/Network Settings, and then press the K button. 3. Select Wi-Fi Setup, and then press the K button. Line LCD with panel buttons 1. Press Menu button. 2. Use the arrow buttons to select xx. Wi-Fi/Network Settings, and then press the K button. ( xx varies depending on the menu.) 3. Select xx. Wi-Fi Setup Wizard, and then press the K button. Introduction 3

4 INDIC.FM (A4 size) Chapter 1 Indicate the Network Status Printer Control Panel You can easily confirm network communication status of the printer using its control panel. From LCD panel If your printer has an LCD panel, when the printer is connected to a network, this icon is displayed in the upper-right corner or the bottom-left corner of the LCD screen. Indicate the Network Status 4

5 INDIC.FM (A4 size) For printers that do not have a Home or Ready screen, the status icon is displayed on the Setup mode screen. Icon Status Ethernet network error/searching Connected to a Ethernet network Wi-Fi network error/searching Indicate the Network Status 5

6 INDIC.FM (A4 size) Connected to a Wi-Fi network (signal strength: Fair) Connected to a Wi-Fi network (signal strength: Good) Connected to a Wi-Fi network (signal strength: Excellent) Establishing an Ad Hoc connection. From Wi-Fi status light You can confirm the network status as follows on printers that have a Wi-Fi light. The LED condition varies depending on the network status. n ff Flashing Connected to a Wi-Fi network Not connected to a Wi-Fi network Setting up a Wi-Fi network From LED light (for printers without LCDs) Wi-Fi/Ethernet LED The network communication status is indicated via LEDs on printers that do not have an LCD panel. Indicate the Network Status 6

7 INDIC.FM (A4 size) Shapes of LED lights vary depending on the model. a: Network status light (green) b: Network status light (orange) Status Indicators Wi-Fi Ethernet Disconnected " (green) " (orange) Connected # (green) " (orange) *1 " (green) # (orange) Connecting to network $ (green) " (orange) $ (green) # (orange) " = off, # = on, $ = flashing *1 The Network status light (orange) turns off after five minutes. Ethernet LED The network communication status is indicated via LEDs on printers that support Ethernet connections only and do not have an LCD panel. Shapes of LED lights vary depending on the model. b: Network status light (green) Indicate the Network Status 7

8 INDIC.FM (A4 size) Status Disconnected Connected Connecting to network Indicators " (green) # (green) $ (green) " = off, # = on, $ = flashing Confirm Printer Status Using Web Browser You can confirm network communication status or ink status of the printer via a Web browser from computers or digital devices. This feature is not available for all printers or may not be enabled. 1. Enter the printer s IP address to digital device and search for the printer. The input format for IPv4 is http//<printer IP address>. (without the < >) The input format for IPv6 is IPv6 address]/ (with the []) 2. Confirm the printer status. Indicate the Network Status 8

9 SETPC.FM (A4 size) Chapter 2 Using the Printer from a Second Computer Using Epson Install Navi This section describes how to use the printer from a second or additional computer on your private network. Set by following the on-screen instructions from the installer (Install Navi) on the printer software disc. Before beginning setup for a second or additional computer, check that your network devices such as the router, wireless adapter, or hub are working properly. If the security alert screen for your S or the application appears, click Unblock or Allow to create a Firewall exception. Do not click Keep Blocking, Block, or similar command on commercially available security software screen. Depending on the commercially available security software used, the above procedure may not establish a connection. In this case, temporarily exit the security software and then use the printer s software. If you want to make network settings, remove the memory card from the printer before beginning setup. For Macintosh users; to make network settings using the installer, QuickTime version 7.x (or later) must be installed on your computer. 1. Turn on the printer and make sure that your Wi-Fi/Ethernet is working normally. Using the Printer from a Second Computer 9

10 SETPC.FM (A4 size) 2. Insert the software disc into the CD-RM/DVD drive. For Mac S X, double-click the Install Navi icon. If the installation screen does not automatically appear in Windows, double-click the Disk icon in Computer (or My Computer) from the Mode pop-up menu. 3. Read the License Agreement carefully. 4. If you agree to the terms of the license, select the appropriate button, and then click Next. 5. Select Epson Drivers and Utilities and Epson Network Utilities, and then click Install. 6. Wait while the software is installed. 7. Select the network connection method. 8. Select Additional computer setup, and then click Next. 9. Follow the on-screen instructions. Manual Setup This section explains how to manually set up printer s features such as printer, scanner, and memory card slots from a second or additional computer on your private network. You need to install the printer and scanner drivers in advance. Configuring printer port Using EpsonNet Print (for Windows) Using EpsonNet Print, you can find a device located in the same segment or beyond a router. EpsonNet Print automatically uses the printer s IP address if it is changed with the server s or router s DHCP function. EpsonNet Print is installed along with other software for network communication. Follow the steps below to add a port using the Add Printer Wizard. Using the Printer from a Second Computer 10

11 SETPC.FM (A4 size) You need to install Epson Network Utilities in advance. Insert the software disc into your computer s CD-RM/DVD drive, and then select and install Epson Network Utilities. If you assign a printer port for your printer by using EpsonNet Print in DHCP environment, you can set IP address setting to Auto because the computer can identify the printer. Make sure that the computer is connected to the network and the TCP/IP is correctly set. A valid IP address must be assigned to the network interface. EpsonNet Print does not run under an IPv6 environment. 1. For Windows 7: Click Start and then Devices and Printers. Click Add a printer to start the Add Printer wizard. For Windows Vista: Click the Start button, Control Panel, and then Printer from the Hardware and Sound category. Select a printer, and then click Add a printer to start the Add Printer wizard. For Windows XP: Click Start and then Printers and Faxes. Under Printer Tasks, click Add a printer to start the Add Printer Wizard. Click Next. 2. For Windows 7/Vista: Click Add a local printer. Select the Create a new port radio button, and then select EpsonNet Print Port from the list. Click Next. For Windows XP: Click Local printer attached to this computer, clear the Automatically detect and install my Plug and Play printer check box, and then click Next. Select the Create a new port radio button, and then select EpsonNet Print Port from the list. Click Next. If the Firewall alert screen appears, click the Unblock button, and then click the Search Again button to search the devices. 3. Select the Printer Model, and then click Next. If the target device is not in the list, click the Search Again button to search the devices using new parameters. Each column can be sorted in ascending or descending order by clicking the column header. However, Manual Setting is always displayed at the top of the list regardless of sorting. If you want to search devices in other segments, click the N/W Settings button. Select the Specific Network Segments check box, and then enter the Network Address and Subnet Mask of the network segment for the search. Then click the Add button.you can also specify Time Before Declaring Communication Error. Using the Printer from a Second Computer 11

12 SETPC.FM (A4 size) 4. Confirm the information on the device s port you want to configure, and then click Finish. Using Bonjour (for Macintosh) Follow the steps below to add a port using the Add Printer Wizard. 1. Select System Preferences from the Apple Menu. 2. Click Print & Fax icon. 3. Click + under Printers list. 4. Select the printer name that you want to connect. 5. When your printer name is displayed in the Name box, click Add button. 6. Make sure your printer is in the Printers list. Connecting the scanner Set the EPSN Scan connection and check the performance. This feature is not available for all printers or may not be enabled. 1. For Windows: Click the Start button (or start), Programs (or All Programs), EPSN, EPSN Scan, and then EPSN Scan Settings. For Macintosh: Double-click Macintosh HD, Applications, Epson Software and then EPSN Scan Settings. If the scanner is listed but cannot be selected immediately after the EPSN Scan Settings screen appears, wait for the search to end. For Windows 7/Vista: Click Allow in the User Account Control dialog box. 2. Verify that the scanner is selected, select Network and then click Add. 3. Enter the Scanner Name, and wait for the search to end. 4. Select the scanner s IP address, then click K. If the address does not appear, check the connection and click Retry, or click Enter address and directly enter the IP address. Entering the IP address directly disables the IP address auto-follow function. Using the Printer from a Second Computer 12

13 SETPC.FM (A4 size) 5. Select the scanner, then click Test. 6. Verify that The connection test was successful and the scanner name are displayed, then click K. Configuring the network card slot or USB storage device This section describes how to use the control panel to change the way that computers on the network can access the printer s memory card slots or USB storage devices. This feature is not available for all printers or may not be enabled. 1. Verify that the printer is turned on. Do not turn off the power or unplug the printer while making settings on the control panel. Doing so may cause malfunction. Setting the network while accessing the memory card may interrupt access. 2. Enter the Setup mode. 3. Select File Sharing Setup (File Sharing for simple LCDs). 4. Select USB or Wi-Fi/Network (USB or Network for Touch-panel LCDs, Write access from USB or Write access from Wi-Fi/Network for simple LCDs). When Wi-Fi/Network (Write access from Wi-Fi/Network for simple LCDs) is selected as the file sharing setting, USB-connected computers cannot write to the memory card. When USB (Write access from USB for simple LCDs) is selected, computers on the network cannot write to the memory card. When a memory card is inserted in the printer, a warning message may be displayed. If a message appears, check the message and then click K. Configuring the network drive (for Windows) Map the printer s memory card slot or USB storage device as network drive. 1. Windows 7/Vista: Click Start button, All Programs, Accessories, and then Run. Windows XP: Click Start then Run. 2. Enter the printer s host name in pen, then click K. Using the Printer from a Second Computer 13

14 SETPC.FM (A4 size) Input format: \\(the printer s host name)\ 3. In the displayed window, right-click the MEMRYCARD icon or USBSTRAGE icon and click Map Network Drive. MEMRYCARD is the factory default share name. 4. Select a drive letter from the Drive list. To use the network storage each time you start the computer, select the Reconnect at logon check box. 5. Click Finish. The mapped network drive appears in Computer (or My Computer). Configuring the network drive (for Macintosh) For Mac S X pen Finder. 2. Click Network under the Sidebar. 3. Select your printer name, and then click Connect. 4. Click K on the certification screen. 5. The MEMRYCARD icon or USBSTRAGE icon is displayed on the desktop. For Mac S X 10.5/ pen Finder. 2. Click your printer name under SHARED on the Sidebar. 3. Double-click the MEMRYCARD icon or USBSTRAGE icon. 4. The MEMRYCARD icon or USBSTRAGE icon is displayed on the desktop. You can also connect the network card slot using the following procedure. 1. Select Connect to Server from the Go menu. Using the Printer from a Second Computer 14

15 SETPC.FM (A4 size) 2. Enter the following in Server Address. cifs://xxxxxxx/memrycard (or smb://xxxxxxx/usbstrage) smb://xxxxxxx/memrycard (or smb://xxxxxxx/usbstrage) (where xxxxxxx is the printer name on the network) 3. Click Connect. If a user name and password are required, enter the user name and password set for the computer. 4. Mac S X 10.4: A network drive icon for the connected memory card appears on the desktop. Mac S X 10.5/10.6: The printer name appears and the MEMRYCARD folder or USBSTRAGE folder is displayed under SHARED on the Sidebar. For Mac S X 10.5/10.6, the location where MEMRYCARD or USBSTRAGE is displayed varies according to the Finder settings. MEMRYCARD or USBSTRAGE appears at the location set for Connected Servers from Finder - Preferences. Setting Up Using WSD (for Windows 7/Vista) The printer supports Windows Vista Web Services on Devices (WSD). This section explains how to set up the network-connected printer using WSD. To set up the printer/scanner with WSD, the computer and printer must be connected to the network. You must install the driver before setting up the printer/scanner with WSD. 1. Verify that the printer is turned on. 2. For Windows 7: Click Start, Computer, and then Network. For Windows Vista: Click Start and then Network. 3. Right-click the printer icon, then click Install. Click Continue in the User Account Control dialog box. Using the Printer from a Second Computer 15

16 SETPC.FM (A4 size) The icon shows the network printer name (e.g., EPSNXXXXXX (your printer name)). The printer name can be confirmed on the printer s control panel or a network status sheet. For details on confirming on the control panel or printing a network status sheet, see Confirming and printing the network status on page 29. If Uninstall appears instead of Install, click Uninstall once and retry. 4. Click Your devices are ready to use (Your device is ready to use). 5. Check the screen and click Close. 6. For Windows 7: Click Start and then Devices and Printers. For Windows Vista: Click the Start button, and then Network. 7. Verify that an icon with the network printer name (e.g., EPSNXXXXXX (your printer name)) is added. To print using WSD, select the printer by its network printer name. To use the scanner function with WSD, use Windows Fax and Scan or Paint in Windows Vista. The scanner name selected with Windows Fax and Scan or Paint in Windows 7/Vista is the same as the network printer name. When using commercially available software, see the User s Guide that came with the software for the scanning procedure. Printing from a Digital Device (Home Network) You can print via a digital device (such as a digital television) when it is connected to the Internet. This feature is not available for all printers or may not be enabled. To print from a digital device, you need to connect it to Wi-Fi/Ethernet. For details on the print functions of the digital device, see the documentation for the digital device. Using the Printer from a Second Computer 16

17 SETPC.FM (A4 size) Making print settings with the control panel If you want to set the printer s default print settings with a digital device, see the following instructions. 1. Enter the Setup mode. 2. Select Home Network Print Settings. 3. If memory card warning message appears, check the message and then select Yes. 4. Make the appropriate settings. 5. Press K. Using the Printer from a Second Computer 17

18 SETBT.FM (A4 size) Chapter 3 Changing the Printer Connection Environment Changing the Printer Connection This section explains how to use a computer to change the printer s connection or the network interface configuration. Before changing the printer s connection method, check that the network you are changing to is working normally. If a security alert screen for your S or the application is displayed, click Unblock. Do not click Keep Blocking, Block, or a similar command displayed by any commercially available security software you are using. Depending on the commercially available security software you are using, the above procedure may not establish a connection. In this case, temporarily disable your security software and then use the printer s software. If you want to make network settings, remove the memory card from the printer before beginning setup. If you are using EpsonNet Config, you can make detailed printer settings over the network. Depending on your printer, you can install EpsonNet Config from the software disc supplied with your printer, or you can download the software from the Epson Web site. Using EpsonNet Setup You can use EpsonNet Setup to change the connection environment. EpsonNet Setup does not run under an IPv6 environment. Using the Software Disc You can use Install Navi supplied on the software disc to change the connection environment. If you do not have the software disc, you can run the install programs by using Epson Web Installer from the Epson Web site. Changing the Printer Connection Environment 18

19 SETBT.FM (A4 size) Changing to Wi-Fi/Ethernet from a USB connection When changing the Wi-Fi connection, make a note of the broadband router (access point) and computer settings because you may need the SSID and security settings during setup. When changing the network setting to Ethernet, you need an Ethernet cable. You must use a Category-5 or higher shielded twisted-pair cable to connect the printer to an Ethernet network. This feature is not available for all printers or may not be enabled. 1. Turn on the printer and make sure that your Wi-Fi or Ethernet are working normally. 2. Insert the software disc into the CD-RM/DVD drive. For Mac S X, double-click the Install Navi icon. If the installation screen does not automatically appear in Windows, double-click the Disk icon in Computer (or My Computer) from the Mode pop-up menu. 3. Read the License Agreement carefully, if you agree to the terms of the license, select the appropriate button, and then click Next. 4. Select Epson Drivers and Utilities and Epson Network Utilities, and then click Install. 5. Select the network connection method, and then click Next. If a network interface error is displayed, your computer does not have a network interface. See the network interface troubleshooting.../p_body/panel/wac/if_tbs.htm 6. Select First time setup, and then click Next. 7. Select the connection you want to change, and then click Next. 8. Follow the on-screen instructions. 9. When you have finished changing the connection, disconnect the USB cable from the printer and your computer. Changing to Wi-Fi from Ethernet Make a note of the broadband router (access point) and computer settings because you may need the SSID and security settings during setup. Changing the Printer Connection Environment 19

20 SETBT.FM (A4 size) This feature is not available for all printers or may not be enabled. 1. Turn on the printer and make sure that your Wi-Fi is working normally. 2. Disconnect the Ethernet cable from your printer. 3. Insert the software disc into the CD-RM/DVD drive. For Mac S X, double-click the Mac S X icon. If the installation screen does not automatically appear in Windows, double-click the Disk icon in Computer (or My Computer) from the Mode pop-up menu. 4. Read the License Agreement carefully, if you agree to the terms of the license, select the appropriate button, and then click Next. 5. Select Epson Drivers and Utilities and Epson Network Utilities, and then click Install. 6. Select the network connection method, and then click Next. If a network interface error is displayed, your computer does not have a network interface. See the network interface troubleshooting.../p_body/panel/wac/if_tbs.htm 7. Select First time setup, and then click Next. 8. Select Wi-Fi/network connection, and then click Next. 9. Follow the on-screen instructions. Ad Hoc mode In Ad Hoc mode, the printer and computer communicate wirelessly without using an access point. First, set the computer s Ad Hoc settings (SSID) to connect using Ad Hoc mode. Ad Hoc setup on the computer Even if you have a Wi-Fi connection the printer and the computer may not be able to communicate in your environment. You should still be able to set up an Ad Hoc connection. This is a direct connection between printer and computer. This will allow only one PC to connect. ther PCs will not be able to make a Wi-Fi connection to the printer. Changing the Printer Connection Environment 20

21 SETBT.FM (A4 size) The procedure to set up Ad Hoc by computer depends on your S, computer, and the manufacturer of your wireless devices. For details, refer to the documentation of the wireless devices or contact the manufacturer s customer support. The following section describes setup for Windows 7, Vista, XP or Mac S X standard settings. For Windows 7/Vista 1. Select Start > Control Panel > View network status and tasks. 2. Click Change adapter settings (for 7) or Manage network connections (for Vista). 3. Double-click the Wireless Network Connection icon. 4. For Windows 7: Click pen Network and Sharing Center, and then click Set up a new connection or network. For Windows Vista: Click Set up a connection or network. 5. Select Set up a wireless ad hoc (computer-to-computer) network, and then click Next. 6. Click Next. Changing the Printer Connection Environment 21

22 SETBT.FM (A4 size) 7. See the following table to make your settings, and then click Next. a b c d Network name (SSID): enter a name using any of the following characters ! #$%& ()*+,-./:; ABCDEFGHIJKLMNPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz [\]^_`{ }~<=>?@ Security type: select WEP. Security key: enter a word using 5 to 13 characters (e.g. epson). (Windows 7/Vista) Save this network: select this check box. 8. Click Close. 9. Double-click the Wireless Network Connection icon. 10.Make sure the Ad Hoc connection has been registered, and then click appropriate place on the Desktop (for 7) or Cancel (for Vista). If the Connect button is displayed when you select the network name (SSID), click Connect. For Windows XP 1. Select Start > Control Panel > Network and Internet Connections. 2. Click Network Connections. 3. Right-click Wireless Network Connection, select Properties, and then click the Wireless Networks tab. Changing the Printer Connection Environment 22

23 SETBT.FM (A4 size) If you are using a utility that was supplied with your wireless device, the Wireless Networks tab may not be displayed. For more details, see the documentation supplied with your wireless device. 4. Select Use Windows to configure my wireless network settings and then click Advanced. 5. Select Computer-to-computer (ad hoc) networks only. 6. Clear Automatically connect to non-preferred networks and then click Close. 7. Click Add. 8. See the following table to make your settings, and then click K. Changing the Printer Connection Environment 23

24 SETBT.FM (A4 size) a b c d e Network name (SSID): enter a name using any of the following characters ! #$%& ()*+,-./:; ABCDEFGHIJKLMNPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz [\]^_`{ }~<=>?@ Security type: select WEP. Security key: enter a word using 5 to 13 characters (e.g. epson). (Windows XP) The key is provided for me automatically: clear this box to enter the security key. (Windows XP SP3) Connect even if this network is not broadcasting: select this check box. 9. Click the Connection tab. 10.Select Connect when this network is in range, and then click K. 11.Right-click Wireless Network Connection, select Properties., and then click the Wireless Networks tab again. 12.Check that the icon has a blue circle, and then click K. For Mac S X 1. Select System Preferences from the Apple Menu. 2. Click Network icon. Changing the Printer Connection Environment 24

25 SETBT.FM (A4 size) 3. Select AirPort, and then click Turn AirPort n. 4. From the Network Name list, select Create Network. 5. Enter a network name, and then select the Require Password check box. 6. Enter a password, and then click K. 7. Click Advanced. 8. Click TCP/IP. 9. Check Using DHCP from the Configure IPv4 list, and then click K. 10. Click Apply. Changing the Printer Connection Environment 25

26 SETPN.FM (A4 size) Chapter 4 Printer Wi-Fi Setup Setting up a Printer Wi-Fi Network Using the Control Panel You can set up a Wi-Fi network for your printer by using the printer s control panel. Using the Wi-Fi Setup Wizard with LCD panel If your printer has an LCD panel, you can use the Wi-Fi Setup Wizard to simplify manual setup. This setting is not available for all printers or may not be enabled. Make sure that the Wi-Fi is enabled on your computer in advance. Check the SSID and password for your network as these are required during Wi-Fi setup. If you do not know the SSID and password, check with your network administrator. For step by step information on setting up a Wi-Fi connection using the Wi-Fi Setup Wizard, click the following link. This feature is not available for all printers or may not be enabled.../p_body/panel/wizard/manual_01.htm WPS setup The printer supports the WPS push button method and the WPS PIN code method. Before connecting the printer to the network, check that the access point supports the WPS function. Make sure that the Wi-Fi is enabled on your computer in advance. For details on the access point WPS function or troubleshooting, see the access point s user s guide. If the access point (wireless router) is not discovered within approximately two minutes, an error message is displayed. In that case, make sure the access point is operating, and then make the WPS settings again from the beginning. Printer Wi-Fi Setup 26

27 SETPN.FM (A4 size) For step by step information on setting up a Wi-Fi connection using the WPS setup, click the following link. This feature is not available for all printers or may not be enabled.../p_body/panel/wps_b/wpsmenu.htm Making General Network Settings with LCD panel You can set up general network settings for your printer using the printer s control panel. This feature is not available for all printers or may not be enabled. This setting, and the DNS server/proxy server address setting, is not available for all printers or may not be enabled. 1. Turn on the printer. 2. Enter the Setup mode. 3. Select Wi-Fi/Network Settings (or Wi-Fi Settings). 4. Select Manual Wi-Fi/Network Setup (or Manual Wi-Fi Setup). 5. Confirm the printer name and modify it if you want. The printer name is used to access or identify the printer on the network. The default setting is EPSNXXXXXX (X: Last 6 digits of the MAC address). To change the printer name, retype the text. 6. Set TCP/IP Setup settings. Normally, the broadband router or access point will automatically allocate an IP address to the printer using the DHCP function. If your router (or access point) DHCP function is on, select Auto. To assign a unique IP address to the printer, select Manual, and enter the IP Address, Subnet Mask and Default Gateway. 7. Set the DNS server. DNS server and proxy server settings are not available for all printers or may not be enabled. Normally, the broadband router or access point will automatically allocate a DNS server address to the printer. To use this option, select Auto. Printer Wi-Fi Setup 27

28 SETPN.FM (A4 size) To specify the DNS server address, select Manual, and enter the Primary DNS Server and Secondary DNS Server addresses. 8. Set the proxy server address. Select Do Not Use. To use the proxy server, select Use, and enter the Proxy Server address and Port. Printer Wi-Fi Setup 28

29 PRBL.FM (A4 size) Chapter 5 Problem Solver Checking or Confirming You can check or confirm the network status in the following various methods. When the network setup is changed, it takes about 30 to 60 seconds to reflect the setup changes. (The time until changes are reflected varies depending on the setting method, the wireless router or access point, and so on.) Checking and printing the network connection status If there is a change in the setup, such as if you change the network environment, you can then check the network connection and print a network check report. This feature is not available for printers that do not have an LCD panel. 1. Enter Setup mode. 2. Select Wi-Fi/Network Settings (or Wi-Fi Settings). 3. Select Wi-Fi/Network Connection Check (or Wi-Fi Connection Check). 4. If you want to print a check report, select Yes or press Start (2. Print the report for Line LCDs). If the network connection fails, the check report helps you to find a solution to the problem. For information on using the network check report, click the following link. This feature is not available for all printers or may not be enabled.../p_body/panel/wizard/external/nwchk.htm Confirming and printing the network status To confirm the network connection, print a status sheet using the following procedure. Problem Solver 29

30 PRBL.FM (A4 size) From LCD panel 1. Enter the Setup mode. 2. Select Wi-Fi/Network Settings (or Wi-Fi Settings). 3. Select Confirm Settings (or Confirm Wi-Fi/Network Settings or Confirm Wi-Fi Settings) (Print Status Sheet for simple LCDs). 4. For Touch-panel LCDs and 2.5 inch LCDs: Check the connection status. If you want to print a status sheet, press Start. For simple LCDs: Press Start to check the connection status by printing a status sheet. For Line LCDs: Use the up or down arrow keys to check the connection status. If you want to print a status sheet, press Back, select Print Network Status Sheet, and then press Start. From control panel button 1. Load a plain paper into the sheet feeder. 2. Press to check the connection status by printing a status sheet. Ping command In the TCP/IP network environment, confirm the IP addresses set on the computer and printer, then check whether communication is established between the computer and printer. Confirming in Windows 7/Vista/XP 1. Check the printer s IP address. The IP address can be checked on a network status sheet, check report, or LCD screen. To check on a network status sheet, see Confirming and printing the network status on page Click the Start button or start, All Programs or Programs, Accessories, and then Command Prompt. 3. Type ping, a space, and <the printer s IP address>, then press the Enter key. Problem Solver 30

31 PRBL.FM (A4 size) 4. If a communication is established, Reply from <the printer s IP address> is displayed. If communication is not established, Destination host unreachable or Request timed out is displayed. Check the device s network settings on the computer. Confirming in Mac S X 1. Confirm the printer s IP address. The IP address can be checked on a network status sheet. See Confirming and printing the network status on page Double-click Macintosh HD, Applications, Utilities, and then Network Utility. 3. Click the Ping tab. 4. Enter the printer s IP address in the network address field. 5. Click Ping. 6. If communication is established, all signals are returned and 0% packet loss is displayed. If communication is not established, no signal is returned, and 100% packet loss is displayed. Check the device s network settings on the computer. Disabling the Wi-Fi function If you want to disable the Wi-Fi for any reason, such as when restarting Wi-Fi settings, use the following procedure. Wi-Fi function set to printers that do not have an LCD panel can be disabled by connecting an active Ethernet cable to the printer. For printers that do not have an LCD or Ethernet, you can disable the Wi-Fi function by initializing the network settings. To initialize the network settings, see Initializing the Network Interface Settings on page 32. This feature is not available for all printers or may not be enabled. 1. Enter the Setup mode. 2. Select Wi-Fi/Network Settings (or Wi-Fi Settings). 3. Select Wi-Fi Setup (Wi-Fi Setup Wizard for Line LCDs). Problem Solver 31

32 PRBL.FM (A4 size) 4. Select Disable Wi-Fi. 5. Select Yes. Ethernet is enabled when the Wi-Fi is disabled. Initializing the Network Interface Settings If you want to restore the network settings to the factory default settings, follow the instructions below. Using the LCD panel 1. Enter the Setup mode. 2. Select Restore Default Settings. 3. Select the item you want to reset. 4. Select Yes. 5. When the network disconnection information screen appears, select Yes. Using the control panel button If you want to restore the network settings to the factory default settings, turn the printer off, and then press and P button at the same time. Setup Problems Cannot connect to/find the router/access point Is the wireless router/access point connectable? Use your computer or other devices to confirm whether it can be connected wirelessly. Is the printer far from the access point, or is there an obstacle between them? Move the printer close to the access point, or remove the obstacle. Problem Solver 32

33 PRBL.FM (A4 size) Are access restrictions set on the access point? If access restrictions are set on the access point (wireless router, etc.), register the printer s MAC address or IP address on the access point to allow communication. For details, see the access point user s guide. Is the SSID (network name) hidden according to the access point settings? If the access point stealth function, etc. is turned on to hide the SSID, enter the SSID on the control panel. See Setting up a Printer Wi-Fi Network Using the Control Panel on page 26. Is the password correct? The password is case-sensitive. Verify that the entered password is correct. A password may be called a WEP key, a WPA passphrase, a Pre-Shared Key, and so on according to the access point or security system being used. Are usable wireless channels restricted on the WLAN-equipped computer? Usable wireless channels may be restricted on a wireless-equipped computer. See the computer s or wireless card s user s guide to confirm usable wireless channels. Verify that wireless channels confirmed above include channels set to the access point. If not, change the access point wireless channels. Is the network adapter compatible with this printer s standards? There are different standards such as /a, /b, and /g for Wi-Fi devices, and electromagnetic waves of different frequencies are also used. Does the SSID (network name) contain Non-ASCII characters? Check if the SSID (network name) contains Non-ASCII characters. The printer cannot display Non-ASCII characters. Is the message The combination of IP address and subnet mask is invalid. displayed? Solution 1: If your broadband router (or access point) uses a DHCP function, set the printer s IP address setting to Auto. See Making General Network Settings with LCD panel on page 27. Solution 2: If you want to use Manual to set the printer s IP address, see the following to set the IP address and subnet mask. 1. Check the IP address for the broadband router (or access point) connected to your computer. See the broadband router s (or access point s) user s guide. 2. All IP addresses are written in segments of four numerical values. In the final segment, set a unique numerical value for your printer within a range of 1 to 254. (When the router is a DHCP server or when there is another DHCP server in the network, set a value that does not conflict with the ID address range allocated by the DHCP server.) Setting example: IP address for the broadband router: Example setting on the printer: For the subnet mask, is normally set for small-scale networks and all devices in the network use this value. Also, when a gateway value is set, use the same value as the IP address for the wireless router. Problem Solver 33

34 PRBL.FM (A4 size) Does your computer have more than one network interface? The scanner may not be able to communicate with computers that have multiple network interfaces. To communicate with the scanner, disable all network interfaces on your computer except for the interface connected to the scanner. When using TCP/IP, can the computer and printer communicate? Verify that a connection is established. See Ping command on page 30. When using TCP/IP, is the IP address set correctly for your environment? The factory setting is not available as is. To use this IP address, delete it once and reenter the same address. Change the printer s IP address as appropriate for your environment. Is wireless communication interrupted or disconnected? See Network Settings - Confirm Network Settings on the printer s control panel. If disconnected, restart the printer. For details on the control panel, see Setting up a Printer Wi-Fi Network Using the Control Panel on page 26. Is the printer correctly connected to the access point (wireless router, etc.)? See Network Settings - Confirm Network Settings on the printer s control panel to verify the Connection. If disconnected, check the following. The access point (wireless router, etc.) is turned on. The Wi-Fi settings correspond to those on the target access point (wireless router, etc.). Cannot communicate on a Ethernet network Is Wi-Fi Setup set to Disable on the control panel? If set to Enable, communication cannot be established on a Ethernet network. Set it to Disable. Does the printer s communication mode (Link Speed) correspond to the hub or router? Confirm whether the printer s communication mode is appropriate for the hub or router. Problem Solver 34

35 PRBL.FM (A4 size) Is the message The combination of IP address and subnet mask is invalid. displayed? Solution 1: If your broadband router (or access point) uses a DHCP function, set the printer s IP address setting to Auto. See Making General Network Settings with LCD panel on page 27. Solution 2: If you want to use Manual to set the printer s IP address, see the following to set the IP address and subnet mask. 1. Check the IP address for the broadband router (or access point) connected to your computer. See the broadband router s (or access point s) user s guide. 2. All IP addresses are written in segments of four numerical values. In the final segment, set a unique numerical value for your printer within a range of 1 to 254. (When the router is a DHCP server or when there is another DHCP server in the network, set a value that does not conflict with the ID address range allocated by the DHCP server.) Setting example: IP address for the broadband router: Example setting on the printer: For the subnet mask, is normally set for small-scale networks and all devices in the network use this value. Also, when a gateway value is set, use the same value as the IP address for the wireless router. Does your computer have more than one network interface? The scanner may not be able to communicate with computers that have multiple network interfaces. To communicate with the scanner, disable all network interfaces on your computer except for the interface connected to the scanner. When using TCP/IP, can the computer and printer communicate? Verify that a connection is established. See Ping command on page 30. When using TCP/IP, is the IP address set correctly for your environment? The factory setting is not available as is. To use this IP address, delete it once and reenter the same address. Change the printer s IP address as appropriate for your environment. Are the hub, Ethernet cable, etc. working properly on a Ethernet network connection? Verify that the printer is turned on, and that the link LED of the printer-connected hub port lights/flashes. If the link LED is off, try the following. 1. Connect to another port. 2. Connect to another hub. 3. Replace the Ethernet cable. Does the printer s communication mode (Link Speed) correspond to the hub or router? See the following table to appropriately match up the communication modes of the printer and hub/router. (The printer s default communication mode is Auto). For the procedure on confirming/setting the communication mode of the hub/router, see the user s guide. Problem Solver 35

36 PRBL.FM (A4 size) Hub/Router Settings Auto 100Base-T X Full Duplex 100Base-T X Half Duplex 10Base-TX Full Duplex 10Base-TX Half Duplex Auto Y N Y N Y Printer Setting s 100Base-T X Full Duplex 100Base-T X Half Duplex 10Base-TX Full Duplex 10Base-TX Half Duplex N Y N N N Y N Y N N N N N Y N Y N N N Y Y: Enable N: Disable Printing Problems Cannot perform network printing Can you print a network check report? See the printed network check report and verify that the network settings are correct. See Checking and printing the network connection status on page 29. If your printer does not have an LCD screen, print a network status sheet as described in the next section. Can a network status sheet be printed? See the printed network status sheet and verify that the network settings are correct. See Confirming and printing the network status on page 29. Are the network connection settings correct? See Setup Problems on page 32 for more details on problems with network connection settings. Problem Solver 36

37 PRBL.FM (A4 size) The IP address changes Is Network Settings - Manual Wi-Fi/Network Setup (or Manual Wi-Fi Setup) - TCP/IP Setup set to Auto on the control panel? If the setting is Auto, the IP address changes each time the printer is turned on. When using the Auto setting, determine the power-on order, or always keep the printer on. The Auto setting is available when setting the printer port with EpsonNet Print (in Windows) or Bonjour/Rendezvous printing (in Mac S X). Printing is slow or the data end is truncated Do the communication modes (full duplex/half duplex) of the printer and connected hub match? The printer s factory default communication mode Line Speed is Auto. If the hub s communication mode is fixed, a mismatch occurs between the communication modes of the printer and hub, and the printing speed becomes extremely slow or the data end is truncated due to timeout. Is the reception poor? If the reception is poor in a wireless environment, make sure there are no obstacles around the printer. Move the printer to a good signal location. The signal strength can be confirmed on the printer s control panel. Is the printer port setup correct? Follow the steps below to check the printer port (for Windows). 1. Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7). Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista). Click Start - Control Panel - Printers and ther Hardware - Printers and Faxes (for Windows XP). 2. Right-click your printer icon. 3. Select Printer properties (Windows 7) or Properties (Windows Vista/XP). 4. Select the Ports tab. 5. Check that the correct protocol is selected in the descriptions column for your printer. Scanning Problems Cannot start, set or scan with EPSN Scan Was the connection test successful? If it fails, verify that there are no problems with the network. Problem Solver 37

38 PRBL.FM (A4 size) Is the IP address set correctly on the computer? For details on network settings such as the IP address, see Setup Problems on page 32. Was the communication disconnected? If the communication was disconnected during EPSN Scan startup, exit EPSN Scan, and restart after a while. If EPSN Scan cannot restart, turn the printer off and back on, then retry. Check the Timeout Setting in EPSN Scan Settings. For details, see the EPSN Scan Help. Is the Firewall function active in Windows XP or later, or commercially available security software? If the Firewall function is active, the search may not work in EPSN Scan Settings. In this case, click EPSN Scan Settings - Add - Enter address, and directly enter the IP address. Are you scanning a wide range in high resolution? If a wide range is scanned in high resolution, a communication error may occur. If the scan did not work, lower the resolution. Does your computer have more than one network interface? The scanner may not be able to communicate with computers that have multiple network interfaces. To communicate with the scanner, click EPSN Scan Settings - Add - Enter address, and directly enter the IP address. Cannot operate Scan to PC (WSD) Is a WSD compatible computer connected to the network? The Scan to PC (WSD) function is only available for Windows 7/Vista English version computers. Make sure that a computer running Windows 7/Vista English version is connected to the scanner on the same network. Problems Specific to the perating System IPv4/IPv6 function table Available functions differ depending on the computer s operating system. For more details, see the following table. Problem Solver 38

39 PRBL.FM (A4 size) Function Windows Mac 7 Vista XP S X Compatible IPv4 Y Y Y Y IPv6 Y Y - Y *1 Print port Standard TCP/IP Port v4/v6 v4/v6 v4 - EpsonNet Print Port v4 v4 v4 - WSD Port v4/v6 v4/v6 - - Bonjour Printing v4/v6 Scanning EPSN Scan v4 v4 v4 v4 Event Manager v4 v4 v4 v4 WSD Scan v4/v6 v4/v6 - - File shared (Memory card, external device) v4 v4 v4 v4 Sending/receiving Fax v4 v4 v4 v4 v4=ipv4, v6=ipv6 *1 Mac S X v10.5 or later Mac S X The printer does not appear in Add Printer Is the printer driver installed? Install the printer driver. For details about software setup, see Using Epson Install Navi on page 9. Problem Solver 39

40 PRBL.FM (A4 size) Is the network service at the top of the network list? If both wired and wireless network services are enabled on your computer, it may not be able to find the printer. In this case, follow the instructions below to set the network service you want to use at the top of the list. Mac S X 10.4: 1. pen System Preferences - Network. 2. Select Network Port Configurations from the Show pull-down menu. 3. Drag Use network service to the top of the list. 4. Click Apply to apply the settings and then close the Network window. Mac S X 10.5/10.6: 1. pen System Preferences - Network. 2. Click the icon to select Set Service rder. 3. Drag the network service type that you use the most to the top of the list. 4. Click K. 5. Click Apply to apply the settings. Are the network settings configured on the computer? The settings vary depending on the protocol. Try the following: EPSN TCP/IP: pen System Preferences - Network - TCP/IP (Mac S X 10.4) or open System Preferences - Network - Advanced - TCP/IP (Mac S X 10.5/10.6), and check whether the addresses are set or if the correct IP address different from the factory setting is set on the printer s network interface. See Setup Problems on page 32. Software Problems A dial-up connection dialog box appears when printing with EpsonNet Print Is the Internet connection set to dial-up connection? Printing ends normally after you close this dialog box, but the message appears every time you print after starting Windows. Connect to the Internet using a LAN or start a dial-up network manually. Problem Solver 40

41 PRBL.FM (A4 size) Unblocking Epson software Did you click the Keep Blocking button on the Firewall screen? If you clicked the Keep Blocking button on the Windows Security Alert window during or after installation of the Epson software, follow the steps below to unblock Epson software. 1. Click Start, point to Control Panel, and then select System and Security (for 7), Security (for Vista), or Security Center (for XP). Click Windows Firewall (Allow a program through Windows Firewall from Windows Firewall). 2. For Windows 7: Click Change settings button and click Allow another program button. For Windows Vista/XP: Click the Exceptions tab, and then click the Add Program button. Note for Windows Vista: Click Change settings if you cannot find the Exceptions tab. 3. Select Epson software from the Programs list, and then click K (Add). 4. Confirm that the check box for Epson software is selected in the Allowed programs and features (for 7), Program or port (for Vista), or Programs and Services (for XP) list, and then click K. Problem Solver 41